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Michael L
Customer Reviews for Get It & Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was brand new. Price was satisfactory. Location convenient. The mobile app takes too long and it's quicker to go into the location and check in/out. I can take my own photos in a fraction of the time it takes thru the app.
KEN KVery convenient, easy, smooth process. Equipment was installed carefully and correctly by U-HAUL staff. The U-Haul process makes renting your equipment very easy and convenient. Thank You.
Jim GI had a hard time photographing the truck, it would not upload all the pictures when I was initially picking up the truck.
Roya ZThe were every option for trucks so I could see what size I actually needed. And the owner Joe walked me thought everything. Great experience. NY to Texas.
DANIEL Pn/a
SCOTT CYou guys are doing a great job. Don’t change a thing.
HOWARD LThere needs to be more signage, particularly if you’re entering from the lot where trucks are parked. The service was top notch. I would highly recommend this location. Gentleman behind the counter was beyond helpful and friendly.
PETER HVery please with the service
RONALD DHave dealt with this location several times. The location is convenient and the online pickup/dropoff process is well laid out.
Anthony OEven the owner was involved to make sure the transaction went perfectly. Very satisfied.
JOSEPH JLocation and U-Haul representative (Joe) were fine but the rental truck had 120k miles and smelled of urine. The representative at the drop off location was excellent. It would have been a much better experience if the truck was newer.
Mark MNo notes!
ALEXANDER KEasy to work with.
PAUL JNothing really. Weekend opening hours seem limited. But with the Dropbox return, that’s less of an issue.
CHERYL SGreat rental experience. Joe is very kind.
JESSE SThe locations were fine but I never get a trailer at the location I initially selected. Often time the suggested location is super inconvenient.
DAVID WNever change. Joe at Get It & Go is awesome. Will be renting again soon.
HOWARD LClean the vehicle. Windshield very dirty inside and outside. Paperwork in vehicle from 7/24.
John RJoe was awesome. The entire process of renting pickup and drop off was so easy Thank you!
STEVEN PMaking a reservation was very easy and checking in online was very helpful and cut down on time spent checking in in person. The U-Haul agent was very personable and got us on the road right away.
Louis LGreat
JOSEPH mGreat service thank you
JERZY KThe gentleman at the location is fantastic. Very helpful. I tell everyone to do business there. A pleasure
MARK CJoe is always helpful and kind. Cheers
JOHN DJoe is great
RICHARD LThere was no key in the right compartment for my truck. This would have been a seamless process, but it delayed me getting my rental by more than an hour as I had to wait on hold, check 3 more slots before finding one that had a key, and then having to call BACK and wait again on hold because the new vehicle assigned didn't match up in the app and customer service line had to give me a new link to verify my vehicle. I'm sure the process is smoother in person, but this could have been smoothed by just having the key in the slot in the first place. Upon returning my Uhaul, there was a couple having sex in a parked car right between the key drop off and a parked uhaul which made it uncomfortable and made me park far away from that. Location convenient. Lots of vehicles. Everything was clean but there's always that stale smell of smoke and who knows what else. I did sweep out the back because it wasn't fully swept when I got it, but not a huge deal.
Kate SKeep up the good customer service.
PAULA MThis location is spot on. Great service and a knowledgeable staff. Joe Marrazito was the person that took care of me and his service was excellent. I highly recommend this location to all my clients and friends. Dan Amantea
DANIEL JNone
PETER JClean up the cab interior groom the last renter. Potatoes chips all over the floor.
ROBERT AJoe was the best. Truck was brand new and handled perfectly.
MICHAEL FGreat the AFM Don Devito is the best
JOSEPH BLock was difficult to open
Robert SAMAZINGGGGGGGGGG
Chase EThis is my second time renting from this location. The gentleman at the counter is great to deal with. He gets you in and out quickly and is always extremely helpful.
JAMES GWrong lock passcode, couldn’t upload photos (errors)
Ketdara lJoe was great, friendly, professional and very helpful. No improvements needed!
Judith BThere is nothing to improve The rental process was seamless
dawn bThe van smelled like smoke and weed There was old food on the floor There was dog fur all over the seats It was filthy and hadn’t been cleaned in a long time. Literally the grossest van I’ve ever rented
Adrienne LThe owner of this location facility is a great help and treated me with care and extreme know. I will recommend him to all my friends and family.
WILLIAM OI would like this location to have better business hours.
RICHARD SNo complaints at all!! Joe is the best!! I have recommend this site and will continue to!!
PATRICIA CWas charged for 2 periods. Was using app to pick up and local rep came out and said it was a different truck App clearly displayed truck I was suppose to get.. Overall my period started 1hr before I received the keys to the truck. Also local rep was putting blankets and dolly that I didn't ask for in the truck. Also the local rep seemed bothered by the whole interaction. Would not recommend. I would appreciate a credit for the time I didn't use the truck and was charged for.
Thomas WService was adequate.
TERENCE JGreat customer service
DONALD TVery friendly staff
Fabian NBest customer service ! Super helpful!
GUILLERMO M