Customer Reviews for Get It & Go
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Get It & Go
Wilfried T. on
Great location that gets you into the equipment quickly, staff is very knowledgeable and handles your needs efficiently.
Laurie A. on
Joe was fantastic and so helpful!!!! Everything went great from start to finish!!! I highly recommend using them!!!!
warren l. on
Yes the truck leaks so water came into the truck. When i picked up truck had 1/4 tank of gas and When I returned has 3/4 of a tank.
Timothy M. on
Clean the vehicle. There was trash all over the inside as well as a spilled drink splattered on the inside of the drivers door.
Michael L. on
Joe was great
Jordan D. on
I selected a different location to pick up and return my equipment. When I arrived, it was only then that I discovered the change of address. This caused a major delay in my plans for the day. Unacceptable, Uhaul.
stephen s. on
i was impressed with the van how ever it needs a new wipper blade on the left it smears
Emily M. on
Great experience. Truck was clean and in great shape. I was apprehensive about driving it into the city but Joe reassured me, gave route advice, and helped me revise my reservation for a better price. I'll be using this U-haul again.
John M. on
The owner was 1/2 hour late unexptable.
peter r. on
I had rented a van the back of the van was not clean it should have been vaccumed all the dirt stuck to the blankets
frank v. on
The gentleman that works there excellent customer service will be back again and that’s where I rent my trucks
richard p. on
U-Haul in goldens Bridge did not promise me my vehicle not telling me that they close early Mount Kisco U-Haul didn’t hold the truck for me I was very upset I had to go all the way to Mohican Lake from goldens Bridge New York very disappointed I don’t think I’ll be renting from U-Haul anymore
Gary C. on
Best location around great customer service
Howard Buddy S. on
My third time, renting a truck or van from this location within a few months, and everything has always been great. Simple process, easy to find location behind Walmart/movie theater, plenty of parking...and Joe treats his customers well.
STEPHEN B. on
Interior cab was dirty. No offer to come out and show me the features of the truck.
David W. on
The gentleman who served me was friendly, helpful, and provided good advice. Terrific experience overall.
Steve M. on
JOE PROVOIDED VERY QUICK AND FRIENDLY SERVICE.
TOM W. on
I don’t know how about like Enterprise pick the people up at their home or deliver the product. That’s my suggestion otherwise everything is great. The representative named Joe was the best I’ve ever dealt with. Joe was really great, knows your business very well. I would hire him any day of the week.
Idella S. on
Great service.
Melissa C. on
I forgot to mention to the gentleman that the check oil soon sign came on, but hopefully they do frequent checks. I would use this place again.
Gerald L. on
John was business-like but friendly and efficient. This is the second time renting from him and he's made both experiences quick and easy.
Joe C. on
Location was not well marked. Made a reservation in September for a May date and was told that I would have to drive one hour to pick up a trailer!
WILLIAM E. on
Fast, professional and friendly service. Just what I wanted.
James A. on
On line checkout however was a very poor experience. Photographing both sides of my license with no place to put it down is awkward at best. Due to poor cell service in building I needed to do the procedure 3 times and still was told my selfie didn't match. Needed to go outside to get GPS location. You might add a local WiFi hot-spot and a shelf to work on in the location to ensure good connectivity. Finding the truck with the keybox on the back was a challenge in the large fleet of white trucks, Good thing it wasn't raining or cold! Truck was terrific though!
Robert D. on
Guy in charge was to the point and very clear to get you out quickly and confidently. All worked out great!
David D. on
Get it & Go is simply 110%. excellent. Joe at this location represents what I believe U Haul aspires toward in every way. The service is top notch. Equipment was on site and ready on my arrival. Joe carefully checked my hook up and operation of lights and related. Always has stock of needed boxes and all. I recommend this location as THE go to U Haul in our area to everyone who needs such a thing. As always : Thank you U Haul ! Thank you Joe @Get it and Go! David-Westchester NY.
Erik v. on
Owner was pleasant and helpful. Great to learn about this location. I used to have to travel 15 miles, over a bridge and pay tolls (x2). I will definitely be returning here. Thanks!
Steve B. on
There was no cell phone service to do anything on your mobile phone. I had to leave the location to fill out any info
Richard B. on
Great service
john b. on
Keep doing what you're doing.
John B. on
Keep doing what you are doing!
Pat F. on
I had a challenge with my reservation due to a change in pick up location and date. I had to pick up a day earlier, which was potentially going to cost me an extra day rental. Joe worked with me and only charged me for the original 2 day reservation amount. Joe was very good to work with, and would recommend this uHaul location.
diane p. on
Joe was extremely helpful and very patient.
Angela R. on
Everything was followed up and done correctly with excellent customer service NO COMPLAINTS TO GIVE
mike b. on
Joe found me a truck even though he didn’t have any available when I called. He spelled out exactly what I had to do, and was extremely helpful when I returned the truck as well. Awesome!
frank f. on
It’s the best truck rental that I ever went to
David R. on
Staff was very pleasant and efficient
Curt D. on
Absolutely nothing the service was great!
Mike L. on
The directions to the location were NOT clear. There was nothing that said the parking area is located BEHIND the shopping center. This would have been very helpful information.
Kevin L. on
No WiFi, took 10-15 min in the rain to upload the required photos prior to approval, had to resend pics twice and fried my battery case in the heavy rains. Essentially costing me and $100 (to replace my case).
Dan T. on
Friendly fast professional convenient
michael r. on
Great experience, wonderful customer service. Could not have been more helpful.
Beth D. on
Excellent service!! Thank you
Howard Buddy S. on
Joe was a pleasure to deal with. Clean, reliable truck. Location is right behind Old Navy, Walmart-Movie, Theater. Will definately rent from this location again when needed.
JIM G. on
Great service and staff
erica t. on
Quick check in and out love this place would highly recommend
Paula G. on
Moving is stressful enough - but U-Haul never adds to the stress. I have used U-Haul for many years for all kinds of moves - your customer service just keeps getting better and better - the equipment always great. Being able to leave my car at drop off is an added plus. Joe was awesome - gave me a number to contact him after hours - which i did and he was helpful and never sounded like I was bothering him . Keep up the great work.
Mary V. on
Easy online reservation system. Extremely efficient process with courteous, knowledgeable rep at pickup. Truck was perfect. All hassle-free! Amazing!
bill f. on
A few short observations below. - Oil change required message was present on vehicle - I was charged for a gallon of gas having gone 15 miles but I put $5 in prior to returning vehicle.
steven p. on
Nothing . Everything was great. Made my move go smoothly !
Joseph R. on
I have a complaint regarding a claim that was made with my personal info attached. I was not involved in any accident uhaul and your insurance company seem to not be able to assist. I will never rent a uhaul again.
Mario C. on
Joe is always polite, and quick to get me going
Carroll M. on
It was the quickest and friendliest uhaul I've ever been to.
Michael S. on
We had a slight glitch with the mileage recorded, but they were fantastic in straightening it out and crediting us right away. Highly recommended!