Customer Reviews for GFM Towing
(U-Haul Neighborhood Dealer)

18 reviews

311 Hopkins St   Whitby, ON L1N2C1

(905) 665-2070

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 8/5/2021 - 9/30/2021: Closed

Services at this Location:

Contact Us

(905) 665-2070

311 Hopkins St
Whitby, ON L1N2C1

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 8/5/2021 - 9/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

First and foremost, This moving experience was horrendous. This type of transaction should always have to be in person so that you know what will be expected. Unfortunately that didn't happen with the main location we booked at. We were rerouted and moved to another region of town!! I'm grateful that GFM Towing had the truck we needed. Unfortunately, due to the last minute changes, it didn't came with the equipment needed necessary for our move. Thank goodness it's over!

Justin M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
3.0

Check in took long because store rep was out. Scan also didn't work

Hamza K. 
Rating:
5.0

Nothing

Ryan P. 
Rating:
1.0

Customer did not leave a comment.

JAY P. 
Rating:
3.0

Customer did not leave a comment.

Colin G. 
Rating:
3.0

This location is a towing operation. Maybe not the worst of tow truck operators, but the concept is uncomfortable as a possible sketchy operation. The parking is tight and difficult to get the trailer out and back again. I believe the surge brake system was not working on the trailer we rented. The trailer had much more wear and tear than the representative photos provided. Otherwise, the trailer did exactly as we expected.

MATTHEW F. 
Rating:
5.0

Dropped off after hours and saw no one

Stuart B. 
Rating:
2.0

Clearer directions on how to pick up the vehicle, and a person there to assist in case of difficulties. There were no clear instructions and we had to get help from a tow truck driver.

Laurie D. 
Rating:
3.0

Not explain how ended up for 2 days rented a pick up truck and consumed more or less 20'kms and paid $134 something. Isn't it only $19.99 per day???? + insurance, tax and kms???

RODELBALATICO A. 
Rating:
4.0

Now this is a tough one because the people at the pick up location were wonderful and went out of their way to help me but when I got there they had my pick up as an online pick up. Meaning that everything would be pre done on their app. But I don't even have uhaul app and I had booked with an agent who never even mentioned the app. So the gentleman who was working there was not the one who does uhaul normally because they were under the impression that I was picking the keys up from the lock box and leaving with no interaction with them. So this man tried his best and got it all done in the end and I really thank him for that!

BRANDIM S. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

This location was great, because it was not a U-Haul, it was a towing and repair company. Even they hate U-Haul because the service is garbage and they will probably stop working with U-Haul. They were very helpful and understanding and helped me end this nightmare of a transaction.

Vikrant D. 
Rating:
5.0

Excellent service on short notice. Thanks.

DAVIDA N. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

GORDONGEORGE C. 
Rating:
5.0

This location I would recommend for a number of different things. However....I will NEVER be using UHaul services again and I will definitely NOT be recommending this company to anyone in the near or distant future. One of the top 5 worst experiences of my life. Absolutely terrible service structure and even worse customer service.

JONATHANS G. 
Rating:
5.0

Customer did not leave a comment.

MARIEA P. 
No reviews have been submitted for this location.

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