Customer Reviews for Gibbs Street Self Storage
(U-Haul Neighborhood Dealer)

114 reviews

225 Gibbs St   Rochester, NY 14605

(585) 232-4830

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 232-4830

225 Gibbs St
Rochester, NY 14605

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I didn't know about this location. Its nice and clean and staff is friendly. I guess the only thing to improve is stay open longer on Saturdays.

Adriene B. 
Rating:
5.0

No interactions, just dropped off. All was fine. However I was annoyed that the online drop off would not pick up my location despite having good reception and following all instructions to allow location sharing on my phone. I finally gave up and just dropped off my keys before trying one more time and finally the online drop off was able to pickup my location, but I was no longer able to get into the vehicle to take clear photos. I hope I am not charged extra because I attempted several times followed all instructions, but photos of mileage and fuel level my not be clearly visible.

Evan S. 
Rating:
4.0

U-Haul app did not work properly when trying to return the truck

ANDREWROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

This was so easy!! Quick check-in/pickup process and returning the keys was even easier. I will definitely go back to the Gibbs St U-Haul!

Sara D. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
3.0

The customer service rep was a nice lady but she never handed me my paperwork at the very end

JEMILA B. 
Rating:
5.0

your company was well represented by the rental agent. She was very helpful and accommodating for this rental (and for the storage part, too).

KEVIN A. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHERFREDE E. 
Rating:
5.0

My U-Haul person was wonderful! She made everything easy and even gave me an individually wrapped cookie, which was delicious.

Henry V. 
Rating:
5.0

Jake is an awesome U haul rep !!

ANDREWMARTIN I. 
Rating:
5.0

So helpful and friendly. I would highly recommend to anyone!

Sheryl S. 
Rating:
4.0

Customer did not leave a comment.

JVONNAS B. 
Rating:
5.0

Check in lady was very efficient and polite.

ALICIAANN K. 
Rating:
5.0

Customer did not leave a comment.

GENELLDIANE W. 
Rating:
3.0

The vehicle was not properly cleaned, upon entry I immediately noticed what seems to be several strands of pet hair on the driver and passenger seats. Along with a strong smell of alcohol. I informed the representative and asked if there was a vacuum to clean the seats. Unfortunately the response was no in which I wonder what is the proper procedure for cleaning the vehicle between EACH USE for staff. I found this to be unacceptable as COVID-19 still exist and the uncleanness of the vehicle was extremely noticeable.

CLARISSALAQUELE H. 
Rating:
5.0

The employee was so nice and friendly

SHIETTAK M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Very friendly woman greeted me inside and had everything ready for me when I arrived. Very smooth and pleasant experience. If I need a moving vehicle in the future, I will absolutely use this location again.

Jonah Y. 
Rating:
4.0

Customer did not leave a comment.

staci O. 
Rating:
5.0

Customer did not leave a comment.

NICKOLASRANDLE L. 
Rating:
5.0

Will definitely use this location again. I am a small business owner, my truck broke down and I could not afford to get it fixed. Uhaul saved the day I had a charity event to do and was able to get there and back with everything I needed. A huge thank you from Revampnation1 💜

DaRel R. 
Rating:
4.0

Make sure that they know to check their phone for txt and procedures for returning vehicle

TIMOTHYJAMES S. 
Rating:
5.0

Customer did not leave a comment.

FUAD ABULKADIR M. 
Rating:
4.0

I was really disappointed with my experience. I reserved a truck for a location and when I arrived there were none set up for 24/7 pick up. I was on hold with customer service for over 20 minutes and then they sent me to a new location to get a truck. The whole issue took over an hour to solve.

Charlotte C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Terrence M. 
Rating:
5.0

The woman who helped me with this rental was professional, helpful and courteous, even after I mixed up the equipment I needed. I wished I knew her name to commend her personally. She was Latina, if that helps. Please tell her I appreciate her help.

Joseph Q. 
Rating:
5.0

Customer did not leave a comment.

Chia Hao C. 
Rating:
5.0

Joyce went above and beyond making our rental seamless and easy. Incredibly professional and truly cared that all went well. Nothing could go wrong with the level of thorough customer service she provided from the time we reserved till the return. The best!

Darya O. 
Rating:
5.0

Great customer service. Very friendly and efficient

Steven L. 
Rating:
5.0

This was one of the nicer facilities I have visited. The lady that helped me was very professional.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Essence L. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Very friendly and professional!

Joseph S. 
Rating:
5.0

Lady who runs the place is really nice.

Frank M. 
Rating:
3.0

We returned the truck after normal business hours which we didn't know no one would be there when we chose the location to return it. We had difficulty with the U-Haul app and were unable to return the keys correctly. no one answered the phone numbers we were provided to call for help at this location.

Amy B. 
Rating:
5.0

Joyce, the owner of the facility, was super nice, friendly, and helpful!

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Chuck H. 
Rating:
5.0

Nothing- service was excellent and equipment was clean.

Caroline M. 
Rating:
5.0

The only thing that would have been useful was a more explicit drop off time. We were due back by 10 am but for some reason none of our paperwork warned us of this. I would only suggest that strict drop off times be more explicitly written on original receipts and if a drop off time is added after pick up a called confirmation would be so helpful. Otherwise my experience with this location was lovely and very helpful. Would recommend to others.

Patrick L. 
Rating:
5.0

Joyce double checked with me about needing accessories like packaging materials and furniture blankets. The service we received was quick, efficient and very professional. Special thanks to Joyce!

Erika Z. 
Rating:
5.0

The place was bright and clean, and the staff were competent, fast and friendly. We've rented from U-Haul before and will again. This is now our go-to location.

John D. 
Rating:
5.0

Everything was perfect. The clerk at the desk was someone who knew his job and worked very fast. I recommend it to everyone.

AHMET B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Your Uhaul rep. Joyce was absolutely amazing. She was very kind, friendly and so helpful. Her attitude was so refreshing and made our experience awesome. Thanks so much Joyce.

Doretha J. 
Rating:
5.0

Customer did not leave a comment.

PAMELANARAMORE A. 
Rating:
5.0

Joyce went above and beyond. Amazing!

Jason E. 
Rating:
5.0

Great customer service!

DANIELANTHONY M. 
Rating:
5.0

Incredibly easy and very friendly!!

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Taylor J. 
Rating:
5.0

Customer did not leave a comment.

Meghan V. 
Rating:
5.0

Prepare the equipment early or have schedule to prepare on time. It is necessary to confirm early.

Yang K. 
Rating:
5.0

The U-Haul app doesn't work, at all. That could use updating.

Ashley B. 
Rating:
1.0

I spent an hour and a half in the parking lot trying to return the truck. The app would not work. I called and spent a half an hour on hold. Ridiculous. I don't think I'll be using uhaul again. Tried on my app on my phone, my browser, my partner's phone etc. Nothing.

Adam S. 
Rating:
5.0

Great location with great service! Shout out to Joyce for going above and beyond to ensure I had a pleasant experience!

Ciro T. 
Rating:
5.0

Excellent customer service will you this store again in the near future, will share this location with family & friends letting them know this the best Uhaul in town to do business! * Continue the Great Work! ??

Marjorie S. 
Rating:
5.0

This was my first experience with uhaul and I expected it to be difficult and lengthy. I could not have been more wrong. It was fast and easy and the employee who got me set up was extremely helpful and nice.

Shane K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
4.0

The woman who helped me was more than accommodating. She was very knowledgeable and answered all my questions patiently. On top of it all, she let me use some furniture pads and a dolley for free. I wish I could remember her name, but she was great!

Britni V. 
Rating:
1.0

They charged me for the actual rental and mileage that was used on top of overdrafting my card with the authorization hold which I now have to wait 3-5 days to get money that was held. Never again will I use uhaul.

Rashima W. 
Rating:
5.0

NOthing. This location and the representative was incredibly personable and pleasant to work with!

Tinia P. 
Rating:
5.0

Customer did not leave a comment.

Christian J. 
Rating:
5.0

Joyce was kind and relieved stress I was feeling about the weather and pick up timing.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

Liz C. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne W. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Get the 225 Gibbs street location moved to a more customer friendly location. Getting to or leaving Gibbs street is nearly impossible for anyone unfamiliar with the area. The customer service at the site is excellent.

LORIN B. 
Rating:
4.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Very friendly and helpful. Had the truck warmed up and defrosted for me upon arrival. Very lovely lady helping me and gave me lots of information.

Alexandra R. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
5.0

The woman at the counter was exceptionally helpful and friendly.

Kylie S. 
Rating:
4.0

Customer did not leave a comment.

Margie N. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The representative was wonderful. She was professional, knowledgeable, articulate and answered all our questions and handled the transaction perfectly. As a small business owner myself she the perfect employee, I would be happy to have her.

lynn B. 
Rating:
3.0

We dropped the truck off at this location when they were closed. We did not have a chance to rate the customer service.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Kathleen N. 
Rating:
5.0

no problems at all.

Kenneth J. 
Rating:
5.0

Very helpful and personable! We had a very pleasant experience! Thank you!

John C. 
Rating:
5.0

Customer did not leave a comment.

Joyce P. 
Rating:
5.0

Awesome. The least stressful part of my moving experience.

Suzanne W. 
Rating:
5.0

Just dropped off, so not enough interaction to form a real opinion, they seemed nice.

william W. 
Rating:
3.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Exceptional service by Joyce Preston, Gibbs Street. Location was scheduled to be closed by the time I arrived back in town. Joyce agreed to stay open to accommodate my arrival schedule. She was VERY helpful. Excellent customer service by Joyce. The type of service that a company should aspire to and be very proud of. Thank you!

David W. 
Rating:
5.0

The staff was friendly and knowledgeable about the equipment. A lot of attention was spent on making sure the trailer was correctly connected to the tow vehicle.

Paul T. 
Rating:
4.0

The truck was clean and we had no equipment issues. The young woman we dealt with was very nice, but did lose track of our key and we had to wait around a while before leaving for an event, which we ended up being late to. Mistakes happen to the best of us, and she very sincerely apologized - we'll likely use the location again.

Noah R. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
4.0

Customer did not leave a comment.

Marshall B. 
Rating:
5.0

The young lady that checked me in and got me on my way was very nice and friendly. It was a smooth and pleasant experience.

Laurence W. 
Rating:
3.0

contract was signed through computer application before I had a chance to inspect the vehicle. It only had a quarter tank of gas in it when it should have had 5/8ths. Side mirrors on truck were awful, kept drooping.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
3.0

Customer did not leave a comment.

rochelle B. 
Rating:
5.0

Customer did not leave a comment.

Shawn O. 
Rating:
5.0

Customer did not leave a comment.

dorrance L. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo A. 
Rating:
4.0

Customer did not leave a comment.

Brett D. 
No reviews have been submitted for this location.

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