Customer Reviews for Gibbs Street Self Storage
(U-Haul Neighborhood Dealer)

225 reviews

225 Gibbs St   Rochester, NY 14605

(585) 232-4830

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 232-4830

225 Gibbs St
Rochester, NY 14605

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The woman who gave me the truck was absolutely delightful. You should give her all the raises😁

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Joyce P. 
Rating:
4.0

We were pleased with this location and the service from Joyce.

Gary T. 
Rating:
5.0

Thank Joyce for all your help. Am really grateful

anita O. 
Rating:
4.0

Smelled heavily of smoke

Aidan M. 
Rating:
5.0

I'd like to recognize the employee who helped me, Joyce Preston. She made a point of being onsite at the early time I planned (7AM), even though I arrived later. She made sure my equipment was ready, and she simplified the checkin and checkout process. Great job!

Stephen P. 
Rating:
4.0

The one person there was very kind and good at her job. The truck needed cleaning. Windshield very dirty. A drink container was left in the door panel, dusty dashboard. The ride was noisy and I felt every bump in the road. Do more maintaining the trucks in good condition. Keep a staff of two people in the office, not one.

Joyce B. 
Rating:
5.0

Lady was super nice cleaned the truck for us and gave us all our info and helped with any questions we had. Great location. Miss Rochester already

Kristan R. 
Rating:
5.0

The person who helped me was so friendly, went above and beyond, and gave me a donut.

John E. 
Rating:
5.0

Keep the service moving in the direction it is heading currently and modify when needed!

Mauern A. 
Rating:
5.0

after having an absolutely appalling and atrocious experience at the henrietta location, customer service located me a truck when my reservation and move was in jeopardy due to the truck I reserved from henrietta not being returned. the truck they located was at gibbs street and joyce was an absolute angel. she was so nice, prompt, knowledge and apologetic for a the debacle in henrietta (a mistake that wasn't hers). I will absolutely be returning to joyce and the gibbs street location for my future hauling needs! thank you joyce!

Riane W. 
Rating:
5.0

Joyce was terrific

Paul H. 
Rating:
5.0

Joyce was above and beyond friendly and efficient!

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Erico N. 
Rating:
5.0

Send everybody to Joyce at Gibbs St Storage, she deserves a raise for maintaining a high level of positivity while single-handedly managing a uhaul distribution center during the pandemic. She is a model worker!

sean M. 
Rating:
5.0

Terrific customer service. I will definitely be a returning customer.

James V. 
Rating:
5.0

If there is consistancy, I believe the next customer have a good experience as well.

Arleen Joy P. 
Rating:
5.0

Customer did not leave a comment.

Stefan C. 
Rating:
4.0

Good

Mao Rong D. 
Rating:
5.0

Manager Joyce is great

Marilyn Q. 
Rating:
5.0

Joyce helped me, and she was so welcoming and accommodating. She put me at ease on a very stressful moving day. Best customer service I have received in a long time!

Sally D. 
Rating:
4.0

Customer did not leave a comment.

Wilmer P. 
Rating:
5.0

Joyce was amazing!!

Samantha R. 
Rating:
5.0

Joyce was wonderful. She went above and beyond to make sure that we had the truck that we needed when we needed it. She was a joy to work with.

Lisa A. 
Rating:
5.0

Staff there were really great to work with.

WILLIAMTHOMAS W. 
Rating:
1.0

I did not rent or utilize the services of UHAUL at the time or location of this contract. I received an email of the contract after the fact. Whomever Joyce Preston is she needs to be retrained as she has rented uhaul property to someone whom has used my name without my consent or proper documentation. If Uhaul doesn't operate properly you will be held liable for identity theft.

Christopher C. 
Rating:
5.0

professional,clean, respectful staff, clear, and over-the-top communication. Condition of van was excellent. I'm sold

Alice P. 
Rating:
5.0

The lady who runs this location is wonderful. So friendly and helpful. I would certainly recommend this location to other.

Thaddeus Z. 
Rating:
5.0

Good location. Very curtious. Very nice worker

Edith S. 
Rating:
5.0

Customer did not leave a comment.

Joyce P. 
Rating:
3.0

To be honest I initially thought the process went well. When I picked up the truck there was a fender dent and scrape on the driver's side. It did not effect the function of the vehicle. Nor was it mentioned by the tech. It was within the parameters of dents other vehicles I have rented had prior to thus one, so I noted it but thought nothing g of it. However, two days after I returned the vehicles I was asked if I placed the dent in the vehicle by the tech. I stated truthfully no, it was already there. I showed my wife the dent and noted it on the original paperwork which is still in my possession..my phone was dead so I did. Not follow my normal.procedure of video taping the pick up. I am a Constitutional and congressional SENIOR MILITARY OFFICER SWORN BY OATH AND OBLIGATION to always tell the truth, especially court proceedings, official documents under the strictest penalties, in or out of uniform. Andrae Evans, Lieutenant Colonel, US Army Retired

Andrae E. 
Rating:
5.0

Customer did not leave a comment.

Meredith G. 
Rating:
5.0

Customer did not leave a comment.

Trevor T. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

No improvements needed

Isa M. 
Rating:
5.0

The woman who helped me was incredible!

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

The UHaul Associate was amazing! Very helpful and friendly. Had the truck running. Help with the phone check in system. Very worth it because of here.

Brandon M. 
Rating:
5.0

Employees are extremely knowledgeable and friendly.

ARLENEANNE B. 
Rating:
5.0

Joyce was awesome! She was kind and so helpful. She is definitely a keeper.

Monique G. 
Rating:
5.0

The lady working this location is absolutely the best. Very professional, informative, and seemed to genuinely enjoy her job. Pleasure from pick-up to drop off.

Arthur S. 
Rating:
5.0

The woman working (Joyce?) was beyond thorough, kind and helpful. She was so wonderful. Thank you!

Stephanie B. 
Rating:
4.0

Customer did not leave a comment.

TYLERJAMES D. 
Rating:
4.0

The Uhaul Associate Joyce in Rochester was awesome. She was the most informative, pleasant person to work with. It was a great experience.

Wendy C. 
Rating:
5.0

Customer did not leave a comment.

SHARONA P. 
Rating:
5.0

Joyce was wonderful!

cassandra L. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

The customer service at this location was excellent! The rep made the process transparent & very easy to understand. I would highly recommend this location to anyone looking to rent a Uhaul truck/equipment.

TIFFANYM C. 
Rating:
5.0

very easy and accommodated changes i needed at last minute. Took me some time to understand website. i could not find a van. worked out withsmall truck.

GARY ANDREW L. 
Rating:
3.0

Customer did not leave a comment.

Carson L. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

The staff was very warm and welcoming. Great service!

STACEYL S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJ J. 
Rating:
5.0

Joyce did an amazing job and was super helpful! Will definitely recommend it to others!

SCOTTLAWRENCE E. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETHS P. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

I've used this location twice, once I did check in through the app and once I was helped in person. Joyce is always available to answer questions and help the best she can. I definitely recommend this location.

SYDNEYPHAIR M. 
Rating:
5.0

Customer did not leave a comment.

Brenda Y. 
Rating:
5.0

Attendant was very nice and helpful

Jimmy G. 
Rating:
1.0

Terrible. Where do I start? There was an issue with my ID picture so the chat guy, I believe his name was Pansky, was supposed to resend the link which took a good 10 minutes. The front office was locked despite being well within the “open hours” and empty with the guy in the back (apparently on his laptop). We were there at 11 and the office hours were 10-2. There was a number to call for non-office hours, which we called and left a voicemail twice. We waited for over half an hour when I finally called uhaul and they got the guy out there. He tried to say he didn't get any calls from us, but he literally had the voicemails and we showed him the call records. At this point we're really late. Once I picked up the key, we turned the truck on and the check engine light was on and the truck wouldn't turn! I called the number again, because the guy was in the back and not in the office AGAIN, and he didn't pick up. We took a picture, turned the truck off and on again and it worked. Not at all satisfied with my experience. I've had difficult experiences with Uhaul before never this bad. I'll be renting from Penske from now on.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

JOSELUIS C. 
Rating:
5.0

Customer did not leave a comment.

Kelsey D. 
Rating:
5.0

Customer did not leave a comment.

Zhilin P. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Nothing, Joyce was spectacular! Tidy, organized lot, knowledgeable, helpful, kind attendant.

JESSICAANNE R. 
Rating:
5.0

Great staff. Very helpful.

JOHNALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA K. 
Rating:
5.0

The woman who helped us provided excellent customer service and follow-up. She made the whole experience positive and the best part of a very hectic cross country relocation.

BOLAJIELIZABETH M. 
Rating:
5.0

The person behind the counter was incredibly friendly and helpful respectful knowledgeable and super professional. There was one mechanical issue with the vehicle and she called me the next morning to let me know that she had addressed it and to make sure it didn't impact my experience. This was a wonderful experience we have a highly capable dedicated employee I hope you keep her and value her

ELISABETHS H. 
Rating:
5.0

Customer did not leave a comment.

SHERIELOU R. 
Rating:
5.0

Customer did not leave a comment.

Georgetta W. 
Rating:
4.0

Customer did not leave a comment.

Robertson H. 
Rating:
3.0

Customer did not leave a comment.

Mckenna G. 
Rating:
5.0

Joyce Preston was super helpful and friendly, made the experience very pleasant!

BENJAMINDAVID C. 
Rating:
5.0

The lady named Joyce who took care of us was very sweet and helpful, I'll definitely be going back to that location in the future!

Andriaunie A. 
Rating:
5.0

The service at this location is outstanding. Leaps and bounds above other local locations. Highly impressed and will continue to visit this location for future moving needs.

Joseph N. 
Rating:
5.0

Great staff. Friendly, fast service.

ALYSIAR K. 
Rating:
3.0

I dropped unit off on Sunday no staff around. Unhooking the trailer was ridiculous because of no Jack and nothing to block it up with. the ground was not level, we had something to put in front of the wheel but if we didn't one of us or our vehicle could have been hurt or damaged. everything else was good

Eva M. 
Rating:
4.0

Joyce was efficient and energetic

Richard L. 
Rating:
5.0

Service was great!

Deborah G. 
Rating:
4.0

Not much.

Stephen O. 
Rating:
2.0

The lock was either stuck or hadn't been used in a while. I had a lot of trouble opening it. I had to wait 20+ minutes to get verified, all while standing alone in a bad area of town. Over-all will not use U-Haul again. The cargo van was very old.

Anastasia T. 
Rating:
5.0

The young lady was so nice, she really knows customer service !! It was nice to have a normal conversation would definitely go back there!!

KATHLEENM O. 
Rating:
5.0

5 stars to the location in Rochester NY! Respectful, attentive and very friendly! I'll be going back to book my rental!

Gilbert P. 
Rating:
5.0

We worked with Joyce yesterday when we picked up our van for the day. She was excellent!!! Very friendly, very helpful, very thorough. We could not have been more pleased with her level of service and the beautiful condition of the van. Please thank Joyce for us for all of the help she provided us. Thanks! Bill

William P. 
Rating:
5.0

The location is amazing because of Joyce, the exceptional woman working there! She is not only professional and efficient...she is courteous, kind and a wealth of great information! She makes sure that you have the best customer service experience. Thank you Joyce!!!

LESLIEM M. 
Rating:
5.0

I was not aware of the online verification for bringing the van until I got home. A heads up from the location would have helped avoid having to drive back

Cody W. 
Rating:
5.0

The customer services at that location was above excellent the worker that took care of me was great

LUTHERM K. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Excellent customer service! Came to this location after a poor experience at another u haul and and found Gibbs street staff to be very accommodating. Will come here first in the future.

Melissa M. 
Rating:
4.0

The woman answering my calls and at the desk were very nice, professional and friendly. The exterior of the van was pretty dirty, I washed the windshield when I got it home. I had a sticker shock at the $0.79/mile. National average is around $0.60

RAYMONDL S. 
Rating:
5.0

Hire more people like Joyce. Best UHaul experience to date.

ADAMB H. 
Rating:
5.0

Wonderful location, service and truck was great. The truck had less gas in it than I was told, and that's always a concern in case I receive extra charges at the end, but overall, it was a positive experience.

James K. 
Rating:
5.0

Customer did not leave a comment.

Joel O. 
Rating:
5.0

I have rented from Uhaul a number of times over the last 30 or so years and the service provided at Gibbs Street location was by far the best that I have ever experienced!

Matthew B. 
Rating:
5.0

I should get some type of credit - I dropped the truck off the same night.

beverly H. 
Rating:
5.0

We dropped off trailer rental when facility was closed. Easy to find location and easy access parking lot. Drop off was smooth with online rental return.

JULIE ANN F. 
Rating:
5.0

Customer did not leave a comment.

CHARLESHALL M. 
No reviews have been submitted for this location.

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