Joyce was great and the experience was wonderful
Mark C
Gibbs Street Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochester, NY 14605
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great service at pickup and the rental was excellent.
JOSEPH BThis was the cleanest and most organized Uhaul location I have ever seen. Very professional service as well. Have already recommended it to others.
Matthew GI only go to this location.
Peter PI want to give a shout out to Joyce at the Gibbs St. location as she was SUPER in assuring us that our reserved truck would be at that specific location - this was important to us as we were in the midst of a tough move for my elderly mother, and the Gibbs St location was the closest pickup within a very tight schedule. She also met us earlier than their typical Saturday hours and was great at communication with me with my numerous questions. Really appreciated her use of small, tiny stickers to mark spots/blemishes on the truck that weren't our responsibility- gave us ease knowing that we wouldn't face any questionable issues on the other end of things. The one negative was that this truck came with back door cables that tangled the very first time we attempted to close the door after loading- it'd only been driven 3-5 miles to our loading spot and the door was literally opened only once. I did use the road assistance insurance and dispatch did communicate well soon after the request for help was put in. We did wait about 3 1/2 hours for service to show up, so it was dark and chilly outside without the ability to leave the fully loaded truck open. Bad start, but all when well from there in the 2000 mile one way journey.
DEIDREA M