I didn't know about this location. Its nice and clean and staff is friendly. I guess the only thing to improve is stay open longer on Saturdays.Adriene B.
Moving Truck Rental in Rochester, NY at Gibbs Street Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rochester, NY 14605
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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No interactions, just dropped off. All was fine. However I was annoyed that the online drop off would not pick up my location despite having good reception and following all instructions to allow location sharing on my phone. I finally gave up and just dropped off my keys before trying one more time and finally the online drop off was able to pickup my location, but I was no longer able to get into the vehicle to take clear photos. I hope I am not charged extra because I attempted several times followed all instructions, but photos of mileage and fuel level my not be clearly visible.Evan S.
U-Haul app did not work properly when trying to return the truckANDREWROBERT C.
This was so easy!! Quick check-in/pickup process and returning the keys was even easier. I will definitely go back to the Gibbs St U-Haul!Sara D.
The customer service rep was a nice lady but she never handed me my paperwork at the very endJEMILA B.
your company was well represented by the rental agent. She was very helpful and accommodating for this rental (and for the storage part, too).KEVIN A.
My U-Haul person was wonderful! She made everything easy and even gave me an individually wrapped cookie, which was delicious.Henry V.
Jake is an awesome U haul rep !!ANDREWMARTIN I.
So helpful and friendly. I would highly recommend to anyone!Sheryl S.
Check in lady was very efficient and polite.ALICIAANN K.
The vehicle was not properly cleaned, upon entry I immediately noticed what seems to be several strands of pet hair on the driver and passenger seats. Along with a strong smell of alcohol. I informed the representative and asked if there was a vacuum to clean the seats. Unfortunately the response was no in which I wonder what is the proper procedure for cleaning the vehicle between EACH USE for staff. I found this to be unacceptable as COVID-19 still exist and the uncleanness of the vehicle was extremely noticeable.CLARISSALAQUELE H.
The employee was so nice and friendlySHIETTAK M.
Very friendly woman greeted me inside and had everything ready for me when I arrived. Very smooth and pleasant experience. If I need a moving vehicle in the future, I will absolutely use this location again.Jonah Y.
Will definitely use this location again. I am a small business owner, my truck broke down and I could not afford to get it fixed. Uhaul saved the day I had a charity event to do and was able to get there and back with everything I needed. A huge thank you from Revampnation1 ðŸ’œDaRel R.
Make sure that they know to check their phone for txt and procedures for returning vehicleTIMOTHYJAMES S.
I was really disappointed with my experience. I reserved a truck for a location and when I arrived there were none set up for 24/7 pick up. I was on hold with customer service for over 20 minutes and then they sent me to a new location to get a truck. The whole issue took over an hour to solve.Charlotte C.
The woman who helped me with this rental was professional, helpful and courteous, even after I mixed up the equipment I needed. I wished I knew her name to commend her personally. She was Latina, if that helps. Please tell her I appreciate her help.Joseph Q.
Joyce went above and beyond making our rental seamless and easy. Incredibly professional and truly cared that all went well. Nothing could go wrong with the level of thorough customer service she provided from the time we reserved till the return. The best!Darya O.
Great customer service. Very friendly and efficientSteven L.
This was one of the nicer facilities I have visited. The lady that helped me was very professional.Peter M.
Very friendly and professional!Joseph S.
Lady who runs the place is really nice.Frank M.
We returned the truck after normal business hours which we didn't know no one would be there when we chose the location to return it. We had difficulty with the U-Haul app and were unable to return the keys correctly. no one answered the phone numbers we were provided to call for help at this location.Amy B.
Joyce, the owner of the facility, was super nice, friendly, and helpful!Andrew M.
Nothing- service was excellent and equipment was clean.Caroline M.