The vehicle was not properly cleaned, upon entry I immediately noticed what seems to be several strands of pet hair on the driver and passenger seats. Along with a strong smell of alcohol. I informed the representative and asked if there was a vacuum to clean the seats. Unfortunately the response was no in which I wonder what is the proper procedure for cleaning the vehicle between EACH USE for staff. I found this to be unacceptable as COVID-19 still exist and the uncleanness of the vehicle was extremely noticeable.
Moving Truck Rental in Rochester, NY at Gibbs Street Self Storage
Moving to or from Rochester, NY 14605? Get FREE truck rental rate quotes at Gibbs Street Self Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Gibbs Street Self Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.
Cargo vans and pickup truck rentals in Rochester, NY
U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY 14605. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The employee was so nice and friendly
Very friendly woman greeted me inside and had everything ready for me when I arrived. Very smooth and pleasant experience. If I need a moving vehicle in the future, I will absolutely use this location again.
Will definitely use this location again. I am a small business owner, my truck broke down and I could not afford to get it fixed. Uhaul saved the day I had a charity event to do and was able to get there and back with everything I needed. A huge thank you from Revampnation1 ðŸ’œ
Make sure that they know to check their phone for txt and procedures for returning vehicle
I was really disappointed with my experience. I reserved a truck for a location and when I arrived there were none set up for 24/7 pick up. I was on hold with customer service for over 20 minutes and then they sent me to a new location to get a truck. The whole issue took over an hour to solve.
The woman who helped me with this rental was professional, helpful and courteous, even after I mixed up the equipment I needed. I wished I knew her name to commend her personally. She was Latina, if that helps. Please tell her I appreciate her help.
Joyce went above and beyond making our rental seamless and easy. Incredibly professional and truly cared that all went well. Nothing could go wrong with the level of thorough customer service she provided from the time we reserved till the return. The best!
Great customer service. Very friendly and efficient
This was one of the nicer facilities I have visited. The lady that helped me was very professional.
Very friendly and professional!
Lady who runs the place is really nice.
We returned the truck after normal business hours which we didn't know no one would be there when we chose the location to return it. We had difficulty with the U-Haul app and were unable to return the keys correctly. no one answered the phone numbers we were provided to call for help at this location.
Joyce, the owner of the facility, was super nice, friendly, and helpful!
Nothing- service was excellent and equipment was clean.
The only thing that would have been useful was a more explicit drop off time. We were due back by 10 am but for some reason none of our paperwork warned us of this. I would only suggest that strict drop off times be more explicitly written on original receipts and if a drop off time is added after pick up a called confirmation would be so helpful. Otherwise my experience with this location was lovely and very helpful. Would recommend to others.
Joyce double checked with me about needing accessories like packaging materials and furniture blankets. The service we received was quick, efficient and very professional. Special thanks to Joyce!
The place was bright and clean, and the staff were competent, fast and friendly. We've rented from U-Haul before and will again. This is now our go-to location.
Everything was perfect. The clerk at the desk was someone who knew his job and worked very fast. I recommend it to everyone.
Your Uhaul rep. Joyce was absolutely amazing. She was very kind, friendly and so helpful. Her attitude was so refreshing and made our experience awesome. Thanks so much Joyce.
Joyce went above and beyond. Amazing!
Great customer service!
Incredibly easy and very friendly!!
Prepare the equipment early or have schedule to prepare on time. It is necessary to confirm early.
The U-Haul app doesn't work, at all. That could use updating.