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Kai L
Customer Reviews for Gibbs Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
she had the trick running and ready to go.
Peter PJoyce was amazing to work with..very fast and efficient. Highly recommend this location!
Cristie CExcellent customer service. I would go out of my way to rent again from this location just because of that.
NICHOLAS MSuper friendly staff
Andrew EBest customer service we’ve experienced anywhere since the last time we rented from there. We appreciate this so much.
Anna JJoyce was very efficient and personable. Thank you!
MARIA NCustomer service was excellent. The woman managing the location was phenomenal to work with.
MARISSA MStaff was very kind, nice attitude.. good!
JIWON LYour receptionist is absolutely wonderful and she made the entire experience feel simple and positive.
ROBERT SVery convenient to pick up rental at time of my choice using the app. Would do again
Jory OJoyce is always incredibly helpful, kind, pro-active and thorough.
lisa nThe woman that helped us return the truck, was so polite and helpful. She came right out when we pulled in and took care of everything for us. It’s nice to see someone positive while they are at work. Thank you!!!
Sandra MI actually dropped off while the location was closed. So, I didn't interact with any employees.
William GTruck broke down on me
ARIKIA AI got none of the equipment I requested and still got charged. Truck battery died 20 minutes in. Customer service was BEYOND unhelpful with any of it. Worst experience i’ve had with U-Haul.
SHAUN C🏌🏻
zelda aIt was a pleasurable and easy experience.
MATTHEW WJoyce is great, wish they had more sizes of trucks at this location
Joyce PThe customer service was excellent. She was kind and respectful.
Jaime KJoyce was the BEST! Thank you Joyce!!
Siobhan LWe dropped the truck off after hours and did not actually interact with employees.
William GJoyce is very helpful and kind I enjoy renting from this location and will do so in the future!
TIFFANY KNotice that truck pick up was going to not be available until 11:30- ordered for 11am. That was fine. Then we get there to pick up at 11:30 and app states “no equipment assigned” so we had to call the 800# as no one was at the location. That got fixed. Sent a code for lock box. Took a key out that wouldn’t start the truck. So had to call 800 # again and get another code for a different lock box where the correct key was. We didn’t leave the location for almost 45 mins. This was very unprofessional and frustrating.
EMILY EVery glad to have found this location.
NIKIA B3rd time renting from this location. Never going anywhere else in Rochester for u-haul.
Giovanni S(J. Preston) Excellent customer service and communications skills! She went above and beyond to ensure my truck rental/storage reservations went smooth and my storage preferences were met. Based on previous experience, this is the best U-Haul location in town. I will recommend this location to others and use this location again, thank you!
MURIEL VEverything is above and beyond the normal service of any moving company experience anywhere in the world!
Mauren APhenomenal customer service as always 🤗
Angela BJoyce is awesome and a pleasure to work with. Gibb Street U Haul is my go to !!
SHERYL SLocation was closed when vehicle was dropped off. All phone communication was helpful..
ANDREW SAllow the beginning part of the check in to be done earlier - I didn't realize how long it would take. Maybe an estimate of how long it would take would be good. Also, I didn't know I'd need to give someone else's phone number (I know there were other options but that whole screen was a surprise).
Hari NI recently rented a U-Haul and had an outstanding experience thanks to the exceptional service provided by Joyce, From the moment I arrived, Joyce was incredibly helpful and attentive, ensuring that all my needs were met. She went above and beyond to make the rental process smooth and stress-free. I truly appreciated her professionalism and dedication. I highly recommend this location for anyone in need of a U-Haul rental!
Shaykh OThe lady who helped me was exceptionally kind and accommodating.
JULIE RThe service was outstanding! Truly “above and beyond”. The equipment was well used but clean and seemingly well maintained!
David VThe best customer service I iever have very friendly very helpful, thank you so much for wonderful service.
AHMED ADropped at night and thought the lighting should have been a little better. The link to the website to do the drop off didn't work. I had to download the app in the parking lot because customer service didn't answer. The app wasn't overly helpful and I couldn't figure out how to do the drop off until I got home. But the app says you have to do it on the scene.
TIMOTHY JN/A
Mauren AHire more people like Joyce
Joyce NService rep who helped us was outstanding! She was on top of everything...got us going quickly
Catherine C1. We didn't realize there was no reimbursement for left over gas. Put in $103, only used less than 1/4 tank. 2. Steering was very loose and scary, almost lost control on expressway. 3. Joyce was excellent and extremely customer focused. Very pleasant and hard worker!
PATRICIA IJoyce is GREAT!!
PATRICIA SI would only recommend this location because of its central location. Overall, my experience was average. Using the app to pick up the van after hours was incredibly frustrating. Some required features absolutely wouldn't work, no matter what settings I changed.
Hannah DThe location, parking, truck, etc was fine. What I had the most problem with is that the U-Haul app DOES NOT work. I had to get customer service on the line that instructed me to go to U-Haul's website, because they said the app isn't finding people's location properly. That worked, but took way too long. I arrived at 4:10, and left at 4:55. There were way too many steps and it was way too complicated to do standing in a parking lot on my phone. My recommendation would be to do all of the photos of yourself and everything prior, so that you can just mark that you have arrived and get the keys. In addition, there was no furniture dolly in the truck. It was very frustrating to not have something available that I paid for. Thankfully, someone called today and told me I'd be getting a refund. However, I was relying on that Dolly to move certain items. My overall experience was extremely poor, and I will never use a self pickup location for U-Haul again. I will only go to a U-Haul facility that has actual people who can help with the process and ensure the extra equipment is available if it's not in the truck.
Dustin HHire more like Joyce, she was very very hurtful and professional..10 stars
Joyce NWe rent a U-Haul once a month from Joyce at thr Gibbs Street location. The vehicle is always clean, in good repair, and ready for us when we get there. Even when it is very busy with both in person and telephone customers, Joyce is always kind and makes each customer feel comfortable. This is a great experience!
SunShine SCame in extra handy. Classic U Haul
Laloni PThank you and keep up the good customer service..I appreciate ALL THAT YOU DO AND WOULD LIKE A DISCOUNT IF AND WHEN WE CAN?ENJOY THE SUNSHINE!
Jerome TTruck was a bit scary to drive especially on the highway, steering was loose. I’ve driven plenty of other trucks that were more comfortable to drive. I am glad this move was a short distance one. The important thing is that it made it from A to B and got the job done.
Aliza MExcellent service from start to finish.
John MGreat customer service!
PAUL RFirst rate customer service; friendly, professional and efficient. Great experience!
John MEverything was great.My clerk,Joyce, was the best in getting me into my van and on the road.Will gladly share my experience with my family & friends.Thanks so much,Michael
Michael DThis was the first time I’ve been to a Uhaul and actually enjoyed my experience. The owner was super friendly and had everything I reserved ready to go.
Nicholas PJoyce was extremly helpful and professional. She went above and beyond. The location is very clean and secure. I would highly recommend!
Anthony AThe girl who was working was so professional and courteous!!
ROSEMARY GFriendly, professional service!
Art PEverything was perfect and process was very smooth.
g rall was excellent.
Richard LThe customer service maintained as it is!
Mauren AI have already recommended the Gibbs Street Kocation to everyone I know who rents trucks. The manager, Joyce, is a pleasure to work with. No surpises. And the price is right.
MIKE FPlease note: Review from Gregory Degroat was not intended for my location- It was for a location in U-HAUL MOVING & STORAGE AT COLISEUM Address: 1023 W MERCURY BLVD HAMPTON, VA 23666 Thank you. Also the review that said I am never here - was an after hours customer- he did everything online. Thank you for your attention Joyce Preston
George KGreat service provided by a great staff! Have already recommended them. Look forward to next time. Enjoy the eclipse glasses!
Mark FEmployees on-site should not ignore customers (especially first time customers).
Gregory DJoyce is an excellent representative of U-Haul. I have rented u-hauls across New York, and this is the best one, by far.
JOSIAHJAMES HWe rent a truck each month for a neighborhood food distribution. Joyce is always able to help us and routinely goes well beyond her job to ensure the highest quality experience. We are always grateful.
SunShine SJoyce is amazing. Best customer service I have in a long time.
Peter PJoyce is wonderful! I called her just a few minutes before closing to ask to rent a vehicle; we had an emergency. She stayed to help us. The vehicle was immaculately clean, full of gas, and ready when I got there. I then needed to ask to extend the reservation for a day; she was able to help us again. I am very, very, grateful! This is a great business because of her management.
SunShine SWe were told that we can drop off at any location. We were charged more than double the original total for dropping off at the "wrong location ". It was after hours and we dropped the keys into the drop box as asked.
Alexis GThere’s never anyone around. Not sure what hours they’re actually there. Dropped off two rentals in two days. No one around
Manuel BIt was raining the day I moved however I have a covered garage so I was able to move my things into the uhual without them getting wet.however after taking my mattress out of the uhual the bottom of the mattress was soaked! I wished I would have known the uhual doesn’t stay dry on the inside because the entire floor of the uhual was soaking wet and some of my things were damaged from all the water on the uhual floor. Super frustrating
erica sVery convenient location. I had no issues on the weekend.
Greta NThe woman at the desk was helpful, efficient, and pleasant. Thank you
Connor OThe person that takes care of this location is the best in New York. She has a great attitude, friendly, kind and aims to please. I will rent her again because of her.
JOSIAHJAMES H