Customer Reviews for Gibson Downtown
(U-Haul Neighborhood Dealer)

193 reviews

219 W Willow St   Scottsboro, AL 35768
(@ Houston)

(256) 574-3258

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 574-3258

219 W Willow St
Scottsboro, AL 35768
(@ Houston)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Braylan H. 
Rating:
2.0

Fix the odometer. Had a ton of extra mileage charged, my trip was mapped out and I only drove 54 miles but the odometer racked up 80 miles. Also somehow got charged almost 50 extra dollars for gas after I returned it even though I filled the fuel back to where it was when I first rented it. Definitely will not be renting another U-Haul

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
4.0

I ordered an appliance dolly and wasn't notified until the last minute that one was not available. Also, the facility was full of cigarette smoke.

Deborah T. 
Rating:
3.0

Customer did not leave a comment.

Rachael W. 
Rating:
3.0

Equip the site with Furniture Dollies

Arne K. 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
4.0

Lights did not work. I had to repair them

Chris P. 
Rating:
4.0

I was treated very kindly, my time was respected and everyone I dealt with was helpful.

James H. 
Rating:
3.0

I received the U-Haul with less than a quarter tank it was right above the empty line and I returned it right at or just a hair below one quarter. You can look at the pictures to verify

Richard S. 
Rating:
3.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

Lannt P. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

I don't have any complaints ! could'nt ask for a better experience . I would highly recommend renting from Gibsons in Scottsboro, Alabama, Thank you !!!

BRENDA J. 
Rating:
3.0

Truck was generally in good repair, however the cargo area had not been thoroughly cleaned from prior user.

David S. 
Rating:
5.0

You charged me for all the mileage I was told I would get 38 free miles with this truck . I feel that i am needing some money reimbursed to me .

CINDY F. 
Rating:
5.0

Small town Scottsboro, Al. friendliness.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

FRED H. 
Rating:
4.0

Good customer service

Dwuan H. 
Rating:
3.0

When we got 26' truck home we noticed front tire deflating. Service repair replaced tire. Put us behind schedule 3 hours

robert D. 
Rating:
5.0

My daughter and husband moved to this location almost 2 years ago with U-Haul and had selected a different drop-off location. They were impressed with the location I chose for my drop-off.

DORA B. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tim I. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
5.0

Customer did not leave a comment.

Amos M. 
Rating:
4.0

Running lights on trailer didn't work

TRACEY K. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
3.0

Customer did not leave a comment.

Erica O. 
Rating:
5.0

The pickup location and drop off were as expected. Changing the logistics on the customer at the last minuet is FUBAR! No recommends to my Friends for Uhaul.

Brett A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Not a thing! I will definitely rent here again!

Tina T. 
Rating:
2.0

The trailer was dirty had oil all over the walls and floor the lights did not work had only one tail light the guy that rented to me did not seem to care that it was dirty and would not refund me a 15 cleaning fee stay away from gibson downtown 219 w willow st scottsboro ALABAMA.

James H. 
Rating:
5.0

Make the trucks drive real fast and then turn left some time.

Jeffrey D. 
Rating:
3.0

Dropped off on sunday

STEVE W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Good people to do business with.

tommy M. 
Rating:
5.0

Needs no improvement. Owner was very nice and helpful. Seamless transaction. We were in and out of there in 10 minutes. Would recommend to anyone needing a rental in the area.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Awesome uhaul dealer as well as uhaul corporate office. They didnt have a 10 ft hadvto take a 15 ft truck but they only charged dor the 10 dt truck. If ever needed again, I'll call uhaul. Thank you.

Glenda H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

Devyn S. 
Rating:
3.0

Don't use uhaul for your moving needs

rick P. 
Rating:
4.0

I just returned the u-haul equipment today. When the people went to unhook the car from the auto dolly, they noticed that the safety chains for the front and back of the vehicle had not been used. And they also pointed out that one of the tires needed to be replaced immediately. They were surprised it made the trip.

mike R. 
Rating:
3.0

Unsecure location closed on Sat

Kara S. 
Rating:
2.0

Customer did not leave a comment.

Crystal P. 
Rating:
4.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

It was a good experience the owner was so helpful and the service was great

RAY C. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
4.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

The guy was so nice

nathan G. 
Rating:
1.0

Price is outrageous, location is in the hood

Jessie G. 
Rating:
5.0

Very good

ALLAN B. 
Rating:
5.0

Me Gibson is awesome. Great experience!

carolyn A. 
Rating:
5.0

Customer did not leave a comment.

Kerri B. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
3.0

Customer did not leave a comment.

ricky V. 
Rating:
5.0

Customer did not leave a comment.

ED G. 
Rating:
5.0

hard to improve

Mark M. 
Rating:
1.0

This uhaul experience was awful due to a few reason prior to this location uhaul canceled my reservation without notifying me putting me a day behind moving. And i was mislead at this location about milage. I was told i would be charge overage if u went over miles and it was the same weather i was charged overage or if i went ahead and added miles. I asked well ill just pay overaged and the guy made it sound luke i needed to add miles just in case and if i went over I'd get money back. So i added 25 miles. Went from 58 to 75 miles. Well i only used about 54 miles and the turn in place said i was told wrong and i just loose that extra money. I feel 30 bucks was stolen from me by the scottsboro location falsley telling me that

RUSSEL V. 
Rating:
3.0

Customer did not leave a comment.

Dakota M. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

Roni K. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Tina K. 
Rating:
3.0

Customer did not leave a comment.

charles W. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

I did ask about the extension of time, which was discussed with the dispatcher after storm delays in Texas and waiting out tornado warning and occurrences in AR and northern AL. Much to my surprise the owner said there was no notes or additional time allowance....? She was the kindest most cordial and professionally person I've encountered at ANY UHAUL location!!! Can't wait to use her services again....along with her promise that type of issue(s) would never be tolerated at their Scottsboro AL shop.

Stephen D. 
Rating:
5.0

Again as I mentioned before. The service was great, and all the people who represent your company we're very friendly, and helpful.

Ed K. 
Rating:
5.0

They are so sweet when we stop in, love this location

robert C. 
Rating:
5.0

Customer did not leave a comment.

EVA M. 
Rating:
5.0

Everything was great! They took the time to explain all of the features of the truck. I trust them and would use them again.

Cheryl V. 
Rating:
5.0

Don't Change everything was great.

Donald G. 
Rating:
3.0

Customer did not leave a comment.

Janet F. 
Rating:
5.0

They were very friendly and quick to help and answer questions great service

JODY B. 
Rating:
5.0

Business was closed but keys and paperwork was left. Very convenient drop box in front Great experience top to bottom

Rebecca C. 
Rating:
2.0

Be friendlier, had to wait for the correct person to be there to help us

david W. 
Rating:
2.0

On the way to our destination the truck over heated and we had to buy two quarts of oil to add to it. When we arrived we discovered that there were no straps on the van, we had been told they were there, so we had to go purchase rope to hold the furniture down. Then I receive my receipt and find we've been charged $12 for gas???? I think they owe us money!!!!

Merri L. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Lose the online verification code. It takes too long. I ended up going to the business direct to get things done faster.

Bobby C. 
Rating:
5.0

It was wonder to rent a truck to move my couch. Thank you.

Michael F. 
Rating:
5.0

Friendly and helpful

Rating:
5.0

Customer did not leave a comment.

Aimee R. 
Rating:
5.0

Customer did not leave a comment.

Ronnie R. 
Rating:
5.0

Could've been given a better rate considering that I will never use uhaul again and won't pay money owed

Marcous R. 
Rating:
4.0

You do not need to improve everything was above the normal.

mary R. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

RAY S. 
Rating:
5.0

Very friendly, courteous,and efficient!

Roger B. 
Rating:
2.0

same thing was told a 10 ft truck would be aviable on the day i requested. vendor said that they never gurantee a truck.

Scott S. 
Rating:
4.0

I can't think of any improvements. I was very satisfied with my rental experience.

john P. 
Rating:
4.0

Customer did not leave a comment.

Cassidy C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
5.0

They were the most friendly people I have ever met!!! So helpful!!!!

kelley O. 
No reviews have been submitted for this location.

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