The inside of truck needed a good cleaning. I used disinfecting wipes to clean the high touch areas. There was no trash just needed a good wipe down.Tondeekia F.
Customer Reviews for Gilberts Drive In & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did the U-Haul Truck Share 24/7Â®. Which I liked. I didn't have any interactions to comment on.Bethany B.
Customer did not leave a comment.Guillermo M.
Customer did not leave a comment.Tambria D.
The move ended well. Your staff afforded excellent service.JACK P.
Customer did not leave a comment.Zucchini W.
The web site was very poor. I spent an hour and a half trying to fill out the forms very confusing and slow some things would not take the information and did not indicate what the matter was.I signed up for a truck and while I was filling out the form someone else got it. I called to verify the Princton, TX location before i filled out form and they said they had it but someone else had gotten there first. I could not see how to take it out of my cart at that locationJeanie H.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.Larry E.
Customer did not leave a comment.REBECCA S.
Check in procedure on line was a nightmare!!Melvin D C.
Customer did not leave a comment.Jerl S.
Customer did not leave a comment.Mildred B.
Clerks were very unhelpfulKelly T.
Nothing at all. Rates are good. Truck clean.Rae T.
Customer did not leave a comment.Tony R.
Was charged $25 to clean truck and only thing that needed to be done was fold up the blankets and bag them. I would have done that if I had the stupid bags. Also I selected counter service and you guys switched me to a moble pickup. Because of this my day started behind schedule by almost 2 hours. Customer service was not there and nothing was explained when I was transferred which made it extremely difficult. Will choose Ryder or budget next timeAngela W.
Customer did not leave a comment.Kerry K.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.KEITH WILLIAM S.
Customer did not leave a comment.Cathy C.
She was very rude and wouldn't help me. My drivers license is expired because the pandemic and all she said was no you can't rent it. So I had someone else come up there to rent it and she said she couldn't help me because it was 12 on Sunday and she is busy selling beer and I would have to wait. But when I did the reservation I choose to finish contract inside because of my driver license was expired so it wouldn't let me continue. I also found the answer on the driver license she gave me might not be correct. She was so rude told me to tell whoever I wanted and winked her eye at me. She said I need to sell beer. Some dealers just want the profit and you are pretty much paying for their parking lot. She did not want to help one bit. This makes U-Haul look terrible. I would never go back to this place and I will let all my friends know the same. I would hate for anyone else to be treated like this.Kyle S.
Customer did not leave a comment.Larry S.
Only issue i had was the box leaked water and ruined a few things we had stored in itWilliam S.
Customer did not leave a comment.Cathy C.
Amazing experience! Staff was there to help us every step of the way. They went above and beyond to make sure our move was as smooth as possible. I will highly recommend them to friends and family! Kay was exceptional and went out of her way for us.christine L.
Unfortunately although I paid for the extra appliance dolly (Atleast I swear I did) i did not receive it with the truck so Ill have to find another way to move a washer/dryer. Other than that it was fine.Erika C.
Customer did not leave a comment.Connie C.
Dropped the rental truck off here, a well lighted convenience store, did not have to go inside. The ap walked me thu the drop off and left the keys in the drop box. Very convenient.Karen F.
Customer did not leave a comment.Ronnie S.
Customer did not leave a comment.Rickie C.
Drop off location was horrible, would have been quicker to take back to pick up location, i actually passed 3 different u haul locations on my way to Princeton.Rick D.