Customer did not leave a comment.Michael G.
Gilman Street Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rebecca R.
Customer did not leave a comment.Rachel N.
Customer did not leave a comment.Daniel D.
Super friendly and helpful staff!Peter D.
Customer did not leave a comment.Philip M.
Extremely efficient and covid safe. Friendly guy at the front desksean M.
Continue as isCharles R.
The Uhaul staffer working this location on Fri Jan 15 and Sat Jan 16 was nice, efficient in processing my rental, and, as seemingly the only person working at this location, made it feel really COVID safe. Full mask wearing (nose and mouth) and had the door propped open for air flow.Brett W.
Staff was friendly, fast and helpful. I was a little anxious about reserving online without speaking to a human, but when I showed up to pick up the van on 1/14/2021, everything went super smoothly and the person helping me was great. Excellent job!Carly A.
We hired the Moving help through Uhaul's website and the Movers cancelled the job and making the rental useless. Never again using a Uhaul or the movers through you for help.Rachel D.
Fast and friendly staff helped us. I would use them againRodney D.
Customer did not leave a comment.Aaron A.
Customer did not leave a comment.James E.
Customer did not leave a comment.PHILIP H.
Customer did not leave a comment.Noah L.
Customer did not leave a comment.Naomi R.
The service personnel at both the on-site pickup and return were excellent, efficient, and friendly. Thanks to them.Alan E.
Customer did not leave a comment.Esteban S.
Nice and professional the gentleman, rapid service and it took me o my 5 minutes to check outPaul Ruben S.
This is the best place to rent a vehicle. They are always kind, efficient and honest.Tara T.
Excellent all around!Luqman F.
Customer did not leave a comment.ELAINE P.
My experience at my pickup point was outstanding. The manager was incredibly helpful. I had a hitch added to my car but I didn't know about the electrical component. He gave me great advice on another location to find help. Mind you this was on the eve of Christmas Eve. because of this individual everything worked out I was able to get electrical from another location which was equally as helpful and timely. And I was able to travel to my destination without any problem at all and I curried excellent service.Albert J.
Customer did not leave a comment.Alexander R.
Easy drop off location, plenty of space. Was a little hard to get the key through the dropbox slot, but otherwise was perfect.Jessee L.
Customer did not leave a comment.Joan S.
Customer did not leave a comment.Victor L.
Customer did not leave a comment.Vivian R.
Only thing is that I wish the furniture was available for the move.DONZEL L.
Your representative was exemplary and had my truck ready.Thomas S.
People on site so helpful and friendly! Made the experience a breeze! Shoutout those dudes ðŸ¤˜Adam M.
Had the most lovely time working with Dawne I almost didn't want to leave! Made my day a lot less stressful and even a little fun.Nyah M.
Nothing. Just keep things going the way they are.aaron N.
Customer did not leave a comment.PHILIP H.
Customer did not leave a comment.Yuchen Z.
Very experienced and professional staff, the best in the Bay AreaRobert B.
They never return calls!! I tried to reserve a truck through this location in July but my reservation was never confirmed by them. I left 5 phone messages but never got a return call. I finally went to Doherty's truck rentals company for my round trip rental. Its ok to drop off a truck at the Berkeley location but I would never rent from them.Karen S.
The two guys working the desk were really friendly helpful and down to earthcarl O.
Staff were super friendly and helpful. Whoever rented it before me seriously smoked up the cab.Patrick S.
Nothing! They were prompt, friendly, well stocked and well staffed! They are definitely my new U-Haul location.John K.
Very good service helpful staff at this locationTheodore W.
Overall, the location was great. I did have a problem that placing a deposit and having to put down more money than what was mentioned was frustrating. Should really consider mentioning on your website that there will be a security deposit and/or a minimum amount for a $100 to put down. You guys are sneaky..Wilson D.
Nothing needed for improvement! Customer service was fantastic!!! I'm very satisfied!!!christopher C.
Customer did not leave a comment.Thomas C.
Don't leave before 5 o'clockEarnestine K.
Very friendly staff!Elizabeth O.
The staff was very professional and friendly. tis was my first time renting a truck and the staff was very helpful as they walked me through the process.Vanessa W.
Customer did not leave a comment.Michael G.
The employee working was outstanding ! Friendly and efficient . I had left my jacket in the truck and he called me within five minutes so I was able to double back and retrieve it!George T.
Clean, easy to drive, kind employee.Hayley J.
We loved the gentleman who helped us in the office. We did not get his name but we wanted to commend him on his customer service. We had one problem with the truck: the door latch got stuck open. We almost called roadside assistance, but with the effort of three men, we were able to get it unstuck.Jennifer S.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.Nicole B.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Bhawin M.
Just overall good service. Trevor was very likable and pleasure to work with.John Thor S.
Uhaul needs a serious overhaul or their reservation system. I called the main hotline to reserve a large trailer at a specific location. I called back a different number(reservation manager in the area) to confirm reservation and add an extra day but was told that that trailer does not exist no matter what changes I made. This is the second time they have done this. Was told that my reservation was a preferred location, not guaranteed. What kind of bullshit is this type of reservation. Last time I actually showed up there wasn't one available the next day. This i called to be told there is one available AGAIN! Had to go through entire process again and finally had no choice but to get a smaller trailer because largers ones only exist at least 20 miles away. So reserved for two days for a 1pm pick up. BUT when I picked up trailer, I was told that trailer had to be returned by 10am two days later BECAUSE there was a reservation at that time. How does that make sense when I paid for 48 hours?! Couple hours after taking the trailer, I checked my digital contract in email only to discover a discrepancy in my contract. The contract shows I was charged for 2 days, pick up at 1pm and return NEXT day by 7pm! That's 19 hours NOT 48hours!!! I called back this location to discuss error and was then told to return the day after by 9:30am this time! Was told that since someone reserved a trailer I had to return by this time eventhough I paid for 48 hours, so this means I had to return the trailer 3.5 hrs earlier. So my reservation went from a return time of 1pm, to 10am, and now to 9:30am but a 48 hour rental. I did not want Uhaul to screw me over any further so I returned the trailer next day at 9:30pm. YES PM! 12 hrs early. So one last screw was when returned the trailer to the lot. It was pitch black. Not one single light was on! I literally unhitched my trailer with just my tail lights to see what I was doing. Uhaul needs a serious quality control in place and reservation system overhaul. Reservation should not be made during the time its still reserved under my time. If I have any other choice in the future, I would reserved some place before I get screwed. Extremely unprofessional practice by this company. This is not an isolated incident. This reservation Was originallly for Richmond, Ca which switched to Berkeley. The last reservation was in Reno, NV. Both incident resulted in no existence of equipment. I do not write review unless it was this extreme. Find an alternative or double confirm your reservation for guaranteed location of equipment and not PREFERRED location.VAN G.
The miles should be unlimitedFaisal K.
I'm a regular customer, because I can always rely on Gilman St. U-Haul to have the step van that I need. This time it was Travis you checked me in lickety-split. I'll be coming back.R Todd K.
Travis is the best, we're very lucky to have a Uhaul in the area managed by Travis and crew....Robert B.
Travis was very professional and responsive. He provided superb service and efficient. I would rate his service the best. Dr. KhorramSiamak Mike K.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.John K.
Customer did not leave a comment.Donna T.
Front desk, AAA serviceSEAN B.
100 miles and $50 credit was supposed to have been added to the rental contractJulie W.
Customer did not leave a comment.Marcus V.
All out of dollys carts and blankets. But the guy who helped me both Friday and Sunday (same guy) was really great!Dante D.
Customer did not leave a comment.Dejon O.
Customer did not leave a comment.Asha Y.
Customer did not leave a comment.Nicholas B.
They're wonderful the best I hope they never go anywhere I hope they stay right there they deserve to be there and we deserve to have them.Markesha W.
Customer did not leave a comment.LAZARO F.
Travis gave good customer service, though he was helping someone else when I came in he greeted us, said hello and that he would be with us shortly. Thank you. :)Stefanye B.
Dude who works there is super chill and helpful. Go there several times a year. Nice place and always helping me out.Aaron N.
Very helpful personnel.Romi N.
I rented a uhaul van to move couches from my house in Berkeley to downtown Oakland. I picked up uhaul on Friday. It set in front of my house until Monday. I drove it to Oakland and back to uhaul place on monday. I was charged for driving 100 miles. The back was nasty and inside was dirty also. plus it was on 1/8 of a tank.Renee C.
Easy drop off, nice staff member.Evan A.
Customer did not leave a comment.Shaela S.
We had a great experience renting from Gilman UHaul.Steve C.
The gas tank wasn't full as the contract stated. I spent $60 in gas unnecessary because i was afraid of another charge. I will file a claimJUAN M.
Customer did not leave a comment.Margae K.
I know it is hard to keep inventory of vehicles current for each location. I was pleasantly pleased to find the 10 ft truck I wanted and that I could easily change my reservation from a 15 ft truck. I found my move was delayed and with one phone call I found I could do an after hour drop offLaura M.
Customer did not leave a comment.Randal M.
Travis was very knowledgeable and polite. I will in the future only go to this facility. Please increase his salary.Gene C.
Over years, I have rented several times at this location and received â€œtop-notchedâ€ service. At your Gilman Street location, I give high marks to the counter serviceman that has been there for each of my rentals to move my son from community college to university to graduate school. Thank you!John M.
Customer did not leave a comment.hilda S.
helpful staffJohn B.
The man who helped me on Sunday morning, 10/11, at the location was top-notch.Timothy M.
Rent a truck with alignment that isn't a mess.Melissa H.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Thomas Williams W.
The representative was very helpful and made this the least painful thing to deal with during a move! Thank you!laura K.
We drove the truck 14 miles. We did not have time to stop and put gas in the truck. We were charged $18 for gas when we dropped off. Does this mean that gas is $18/gallon? Or how much gas could we have possibly used for that 14 mile drive?Lynne L.
Customer did not leave a comment.Siler P.
Everything was easy from start to finish. I hope every time I rent a vehicle can go this smoothly. Props to my customer service rep Travis Williams for making it happen. ðŸ‘ðŸ‘Edward P.
The truck functioned well - one of the wipers was bent - also exterior was pretty dirty - U-Haul changed my original pick up time and location for my 10' truck which had me concerned, but all worked out wellJohn C.
Customer did not leave a comment.Daniel B.
Location specific comments: This place is FAR too dark at night to find the place not to mention feel safe returning a vehicle. Non-location specific comments: I will not be using U-haul again due to your outdated reservation systems. I should not find out day of that my uhaul is reserved out of my town. Both times I have reserved uhauls they have added 30min-2 HOURS! to my long moving day. Unacceptable. Update your systems to keep track of stock the way most other modern companies (rental truck or otherwise) use.Madeline T.