Honore C.
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Customer Reviews for Gilmans Auto Service
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Gilmans Auto Service
Peter T.
Keep doing what you're doing.
Louis F.
Customer service was outstanding. Friendly, efficient, fast, and extremely helpful! Makes up for a few bad dealing with Uhaul at other locations
Ryan E.
Arrived after closing time, assuming I'd use the U-Haul app to check-in/out for my return, but Will was there late and offered to check us out himself. Super friendly, very fast, and once again a genuinely pleasant experience dealing with Gilman's. Thank you very much. Stay safe!
Anthony M.
The associate was very knowledgeable , friendly; He went over the entire truck showing me all the features. Keep this guy on your team and you wont lose.,
ROBERT M.
Uhaul has really changed towards customer service and appreciate that. I'm thinking why buy a trailer when it's so easy. But I guess that is the business model. Can I buy stock in U-Haul because it's a business that's getting really busy.
Konstantin A.
I received a perfect service. I do not see how it could be improved.
MARTIN B.
I've used this location before, and had a great customer service experience. This time I returned my equipment after hours, so my return experience was only online. It was straightforward and not overly burdensome.
Weedaad T.
Have more UHaul Teps like Will at the Rumford location. Patient, respectful, informative and a great sense of humor!
Mathew L.
A dolly that was ordered was not included with the truck rented
Beth C.
Never again. The van's logo says $19.95. Three hours rental came to over $100.00! REDICULOUS!
JULIE ANN W.
The process was very easy and I was given the help I needed to hook up the trailer. I was very satisfied!
Rick G.
Keep doing what you are doing
MARK R.
Nothing the drop off was so easy !!
Martin B.
Will was super friendly and professional. He should teach classes on how to make customers feel appreciated and welcomed. Made the drop off process a breeze. I definitely will recommend this location to friends and family needing UHaul services. Thank you, Will!
RON W.
I recommend going to gilmans' Auto!
Chris P.
Easy drop off process. Person who help me was excellent!
Gloria V.
Great customer service, very fast in and out transactions.
Art C.
They came out and in hooked right where I drove in. No issues! Friendly , polite, professional!
Drenda T.
I noted that I would recommend but I hesitate. My return was not logged until 3 days later. I had to call and make it happen. That was frustrating. It made me nervous because I dropped off trailer and was told I'd get an email receipt.
Klaus T.
Great Customer service
Trena M.
They were wonderful, helped me with my return of truck. A lot easier when you can do it in person then on internet.
Ralph S.
William is awesome, he took care of everything and got me on my way in no time. It was very nice to deal with this location. Thank you for having such a great agent. I will definitely use them again.
Alex B.
Guy at the garage was very rude. Just needed a yes/no if i was picking up the correct trailer. Instead I got a whole background story about why he thought he shouldn't be allowed to rent Uhauls out right now because of the virus.
Madeline A.
The service was excellent at Gilmsn's
Daniel S.
great manager, great truck good experience. thank you
Robert C.
Super friendly and knowledgeable owners and staff, Our go to place in Maine !!
Jeanne C.
The guy was really great. Kudos
Ralph S.
They are awesome!!
Frank S.
Great friendly and knowledgeable representative. Pleasure to do business with
Michele C.
Love the Gillmams what a great family
john A.
The owner was very helpful prior to picking it up, and open to being flexible regarding pick up issues. That said, when I went to pick up the trailer, it was blocked by a truck and the place was closed - NO way to get the trailer off! Thankfully, I was able to find another trailer that I was able to get, though not without issues too.
Aaron E.
The only unfortunate thing was that we returned it a day early and we were told we could not get a refund. Not really their fault. Also their trailers were very well maintain and looked good and the one we dropped off, stuck out like a sore thumb.
brenda A.
Very good customer service best location we have dealt with
Paul L.
Very speedy transaction that I appreciated!
robert M.
Was quick and easy pickup! Thanks Gilmans
Andrea W.
First time using your services I found everything to be wonderful , helpful
Cassie V.
Everything went great. A++++
steven D.
Service 2nd to none. Just an awesome business to do business with.
Mark L.
He is very helpful and polite
CriCri G.
I was very pleased with the person I dropped the truck off with. He was pleasant, helpful and asked how everything went with my drive. When I mentioned some of the “issues†with the older truck that we were given, he said that he would give the truck an overhaul and make sure that there were no issues for the next customer. He was very helpful and polite. The whole transaction was quite pleasant.
ROBERT G.
Hi been to the Rumford location to or three times to rent trailers or a truck each time was an excellent experience I really enjoy in an emergency going there they seem to accommodate me with whatever I need I hope this helps
Phil M.
Very upset that I had to jumpstart the I haul not once but three times and no kind of compensation has been made
Craig A.
make sure the straps are not wound on the ratchets when empty.. When I picked up the trailer the wheel straps were cranked all the way up on the ratchets, and were wet and frozen, took awhile to get them to release.
Jeffrey Z.
1. I requested a dolly, but there wasn't one in the truck. 2. The internet in that location was spotty at best. Took over 30 minutes to pick up the truck and was unsure if the dropoff was completed correctly - kept getting an error message to retry. 3. My phone showed that Gilmans has WiFi - I would recommend that they allow the customers to have the WiFi password or eliminate the password requirement so as to improve the internet access.
SHERRI B.
I only had the equipment for 2 hours, so I feel that we should of gotten some sort of discount
Mark C.
They were very thorough and attentive. They are good representatives of U-Haul
Jane M.
The guys were great . We called, they had our truck clean and ready . Everything went smoothly for the move . We would definitely use them again . Great experience !!!
donna P.
I would like to thank Dennis and Wendy for getting me the truck I needed and also for getting me to the location closest to my home. They worked very hard at it for me and I appreciate it more than you know. And thank you for adding in the travel miles that was a huge savings.
Demetrius P.
I rented the auto transport It had just been dropped off The previous renter did not mention he had damaged the ramps. The facility was spotless and the employees very knowledgeable and concise with their effort. I was very impressed.
Jennine C.
Easy pickup and return!
Tammy H.
Staff was exceptional. Everything was explained and was very helpful.
Scott B.
Impossible to return truck with correct gas when there are no gas stations within 10 miles from the drop off location. Location has no parking and there was nowhere to even park the uhaul to leave it.
Christiane G.
William was very helpful to us when we dropped off our two trailer rentals. The fact that we were a day early and he had a very full lot did not give him pause. He was polite, helpful, friendly and knowledgeable. We would highly recommend this UHAUL location!
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