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JEFFREY H
Customer Reviews for Gilmans Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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CHRISTINE Gwhen I requested the equipment at Madison ME I (17 miles away from my location) I was told to wait for confirmation. At Madison they told me they didn't have the equipment , I had to pick it up at Rumford ME about 40 miles away. At my own expense i had to drive 80 miles (driving my own car one way and driving the truck back spending $50.00 in gas on the truck) The attendant at Rumford told me he was giving me extra miles at no cost since I had to pick up the truck wih the extra distance. The invoice at North Attleboro is charging me for the extra miles. I disagree with having to pay for extra miles. please take notice and void the payment for the extra miles.
SERGIO PThey are awesome! Even when the trailer I reserved wasn't back yet, they worked with me to get what I needed to get the job done!!!!
MICHAEL DNo comment
Albert WI had a 20 foot truck and a bit more room to back up would be helpful. Otherwise, all was great.
PETER RBecause there was no parking and I had to go around the block like two extra times so they sent me a bill for gas 4.40 pr gallon plus and that is ridiculous and there hit me another fee I was over by like two miles on my milage if your going to be that fussy gpsthe customers route and then give them some room if there is a any good parking and do just hit them with another bill we don't know how to do your job fore you and if you not capable get a different job
Mattie KNot much. The staff were very helpful and knowledgeable.
ROBERT Bpicking up the truck was quick and convenient and all questions were answered.
SCOTT GTurn in instructions handy with no one there on a Holiday.
DAVID NCompleted the trailer check in. I didn't interact with anyone.
RAY HGilman’s always makes it easy for me. It is my preferred location when I need a Uhaul.
BRANDIE LMickie was right there ready to help. He was an absolute pleasure to work with! I would recommend him to anyone who needs to rent a uhaul in Mexico Maine!
Nancy RAll was great!
John WGreat folks at Gilman's. They've helped us with a last minute request for movers we hired and are very appreciative. The pickup process was very smooth and quick.
Kevin YIt's the only place that's close to this area
Donald FThe passenger seat belt was broken which didn’t notice until someone went to ride there
Julie AVery friendly, helpful, courteous.
Eric PSee previous comments
Alina MThe tie downs inside the trailer was missing two of them but no issues for me.
RICHARD DThe businessman who rented the U-Haul truck was outstanding. He went out of his way to give me a great customer experience. I would recommend that U-Haul provide more than one pickup truck to rent out at this location. There are times when there are 3 customers who want a truck. Customers need to have more trucks available to rent at this location.
John RThis was a great rental experience.
Elizabeth MWilliam was so helpful from my first call to our final check in. Easy to work with and truck did the job! Thank you! Iris Newalu
Edwin NGreat service! Great guys! Very positive experience.
Stephen UAlways great service at Gilmans Auto Service.
Sally KN/A Thanks for asking
PETER CDid great job going through how trailer worked and the gate for sure. Would recommend this place any time. Thanks for asking Peter
PETER CNone.
Eric GMobile app is super slow.
Paul NNothing they were friendly and helpful and I had great service at this location
William SIt was a very EASY process for renting a truck when needed. The manager was very respectful and courteous.
Kerry HVery nice easy to work with . Saved me money on the final bill . Great people to work with , Thanks
Cecil WWill Gilman helped us step by step with our rental. He has excellent customer service and a vast knowledge of all the equipment available to us. We would rate him an 11 out of 10. Sincerely, Steve and Lorri.
STEVE SAwesome people in the office, clean truck. Zero complaints!!!
Lisa WThe drop off staff was amazingly helpful! Thank You so much
Anthony GTop-Notch staff and service!
Joshua DNot have so many steps to do to return a vehicle after hours
Daniel bKey was not in lock box. But someone showed up within minutes and gave us key. On a Sunday when they were closed. Amazing service
Debbie MI was only there for a short time but enjoyed my conversation with the 2 gentlemen who were on duty. Very helpful and kind. Were it closer to home I would consider bringing my vehicles there for service and repair as well.
richard jThe trucks fuel cap lite was on in addition to the check engine light. The gas tank leaked fuel fumes in cab and around rear of truck.
Jeffrey LThe intendant was very informative, courteous and helpful!
HAROLD HNo furniture blankets available at this location
Robert BEverything was good.
Marlan DThe guys at Gilmans were personably and got me in and out of the door quickly. I would recommend them to anyone needed a uhaul.
James TDue to uhauls inability to recognize the companies holiday hours (they were closed for holiday) and inform the owner before they closed of my reservation, my equipment was covered in snow and ice and was not legally drivable. This owner went out of their way on their day off to provide another truck for me. Uhaul has done this multiple times to the pickup/drop-off location. Please improve your communication, especially during holidays.
Collin LThe individual's name there is William. He is absolutely excellent! That is why they got five star review is because of William!
John GVery good customer service! I highly recommend this location.
Peter CThe process was easy. The truck was ready and clean. The owner/staff were very pleasant and helpful!
JULIE SQuick, friendly service!
Thomas B