Customer Reviews for Gilmans Auto Service
(U-Haul Neighborhood Dealer)

268 reviews

130 Rt 108   Rumford, ME 04276

(207) 364-4228

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 364-4228

130 Rt 108
Rumford, ME 04276

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

After hours drop off. Did not meet staff. Easy to park trailer and drop off box is convenient.

EDWARD M. 
Rating:
5.0

Very helpful

WAYNE A. 
Rating:
5.0

Can't think of anything to improve. They were friendly and very efficient. Thanks guys!! KG

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN L. 
Rating:
5.0

Great customer service. Easy and quick. Believe the gentlemans name was Will.

WILLIAM P. 
Rating:
1.0

Customer did not leave a comment.

Honore C. 
Rating:
4.0

Keep doing what you're doing.

Peter T. 
Rating:
5.0

Customer service was outstanding. Friendly, efficient, fast, and extremely helpful! Makes up for a few bad dealing with Uhaul at other locations

Louis F. 
Rating:
5.0

Arrived after closing time, assuming I'd use the U-Haul app to check-in/out for my return, but Will was there late and offered to check us out himself. Super friendly, very fast, and once again a genuinely pleasant experience dealing with Gilman's. Thank you very much. Stay safe!

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Maria W. 
Rating:
5.0

The associate was very knowledgeable , friendly; He went over the entire truck showing me all the features. Keep this guy on your team and you wont lose.,

Anthony M. 
Rating:
5.0

Uhaul has really changed towards customer service and appreciate that. I'm thinking why buy a trailer when it's so easy. But I guess that is the business model. Can I buy stock in U-Haul because it's a business that's getting really busy.

ROBERT M. 
Rating:
5.0

I received a perfect service. I do not see how it could be improved.

Konstantin A. 
Rating:
5.0

I've used this location before, and had a great customer service experience. This time I returned my equipment after hours, so my return experience was only online. It was straightforward and not overly burdensome.

MARTIN B. 
Rating:
5.0

Have more UHaul Teps like Will at the Rumford location. Patient, respectful, informative and a great sense of humor!

Weedaad T. 
Rating:
3.0

A dolly that was ordered was not included with the truck rented

Mathew L. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Never again. The van's logo says $19.95. Three hours rental came to over $100.00! REDICULOUS!

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

Janet D. 
Rating:
4.0

Customer did not leave a comment.

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

Konstantin A. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

The process was very easy and I was given the help I needed to hook up the trailer. I was very satisfied!

JULIE ANN W. 
Rating:
5.0

Keep doing what you are doing

Rick G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Nothing the drop off was so easy !!

MARK R. 
Rating:
5.0

Will was super friendly and professional. He should teach classes on how to make customers feel appreciated and welcomed. Made the drop off process a breeze. I definitely will recommend this location to friends and family needing UHaul services. Thank you, Will!

Martin B. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

I recommend going to gilmans' Auto!

RON W. 
Rating:
4.0

Customer did not leave a comment.

GAIL T. 
Rating:
5.0

Easy drop off process. Person who help me was excellent!

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Great customer service, very fast in and out transactions.

Gloria V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Pio G. 
Rating:
5.0

They came out and in hooked right where I drove in. No issues! Friendly , polite, professional!

Art C. 
Rating:
5.0

Customer did not leave a comment.

Andrea F. 
Rating:
3.0

I noted that I would recommend but I hesitate. My return was not logged until 3 days later. I had to call and make it happen. That was frustrating. It made me nervous because I dropped off trailer and was told I'd get an email receipt.

Drenda T. 
Rating:
5.0

Great Customer service

Klaus T. 
Rating:
5.0

They were wonderful, helped me with my return of truck. A lot easier when you can do it in person then on internet.

Trena M. 
Rating:
5.0

William is awesome, he took care of everything and got me on my way in no time. It was very nice to deal with this location. Thank you for having such a great agent. I will definitely use them again.

Ralph S. 
Rating:
1.0

Guy at the garage was very rude. Just needed a yes/no if i was picking up the correct trailer. Instead I got a whole background story about why he thought he shouldn't be allowed to rent Uhauls out right now because of the virus.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

JAMIE B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

The service was excellent at Gilmsn's

Madeline A. 
Rating:
5.0

great manager, great truck good experience. thank you

Daniel S. 
Rating:
5.0

Super friendly and knowledgeable owners and staff, Our go to place in Maine !!

Robert C. 
Rating:
5.0

The guy was really great. Kudos

Jeanne C. 
Rating:
5.0

They are awesome!!

Ralph S. 
Rating:
5.0

Great friendly and knowledgeable representative. Pleasure to do business with

Frank S. 
Rating:
5.0

Love the Gillmams what a great family

Michele C. 
Rating:
3.0

The owner was very helpful prior to picking it up, and open to being flexible regarding pick up issues. That said, when I went to pick up the trailer, it was blocked by a truck and the place was closed - NO way to get the trailer off! Thankfully, I was able to find another trailer that I was able to get, though not without issues too.

john A. 
Rating:
5.0

The only unfortunate thing was that we returned it a day early and we were told we could not get a refund. Not really their fault. Also their trailers were very well maintain and looked good and the one we dropped off, stuck out like a sore thumb.

Aaron E. 
Rating:
5.0

Customer did not leave a comment.

Chianna G. 
Rating:
5.0

Very good customer service best location we have dealt with

brenda A. 
Rating:
5.0

Very speedy transaction that I appreciated!

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Was quick and easy pickup! Thanks Gilmans

robert M. 
Rating:
5.0

First time using your services I found everything to be wonderful , helpful

Andrea W. 
Rating:
5.0

Everything went great. A++++

Cassie V. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Tommy T. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Service 2nd to none. Just an awesome business to do business with.

steven D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
4.0

Customer did not leave a comment.

Johnathan B. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Ed O. 
Rating:
5.0

He is very helpful and polite

Mark L. 
Rating:
5.0

I was very pleased with the person I dropped the truck off with. He was pleasant, helpful and asked how everything went with my drive. When I mentioned some of the “issues” with the older truck that we were given, he said that he would give the truck an overhaul and make sure that there were no issues for the next customer. He was very helpful and polite. The whole transaction was quite pleasant.

CriCri G. 
Rating:
5.0

Customer did not leave a comment.

TWIN RIVERS L. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

TWIN RIVERS L. 
Rating:
5.0

Hi been to the Rumford location to or three times to rent trailers or a truck each time was an excellent experience I really enjoy in an emergency going there they seem to accommodate me with whatever I need I hope this helps

ROBERT G. 
Rating:
5.0

Very upset that I had to jumpstart the I haul not once but three times and no kind of compensation has been made

Phil M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

TWIN RIVERS L. 
Rating:
5.0

make sure the straps are not wound on the ratchets when empty.. When I picked up the trailer the wheel straps were cranked all the way up on the ratchets, and were wet and frozen, took awhile to get them to release.

Craig A. 
Rating:
3.0

1. I requested a dolly, but there wasn't one in the truck. 2. The internet in that location was spotty at best. Took over 30 minutes to pick up the truck and was unsure if the dropoff was completed correctly - kept getting an error message to retry. 3. My phone showed that Gilmans has WiFi - I would recommend that they allow the customers to have the WiFi password or eliminate the password requirement so as to improve the internet access.

Jeffrey Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

hayden P. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

I only had the equipment for 2 hours, so I feel that we should of gotten some sort of discount

SHERRI B. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

They were very thorough and attentive. They are good representatives of U-Haul

Mark C. 
Rating:
5.0

The guys were great . We called, they had our truck clean and ready . Everything went smoothly for the move . We would definitely use them again . Great experience !!!

Jane M. 
Rating:
5.0

I would like to thank Dennis and Wendy for getting me the truck I needed and also for getting me to the location closest to my home. They worked very hard at it for me and I appreciate it more than you know. And thank you for adding in the travel miles that was a huge savings.

donna P. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

I rented the auto transport It had just been dropped off The previous renter did not mention he had damaged the ramps. The facility was spotless and the employees very knowledgeable and concise with their effort. I was very impressed.

Demetrius P. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
3.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Easy pickup and return!

Jennine C. 
No reviews have been submitted for this location.

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