Customer Reviews for Gin's Little Valley Auto Repair
(U-Haul Neighborhood Dealer)

241 reviews

15898 Little Valley Rd   Grass Valley, CA 95949

(530) 798-4013

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(530) 798-4013

15898 Little Valley Rd
Grass Valley, CA 95949

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great operation, friendly and efficient!

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

RACHELLE W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Great people

Tanner C. 
Rating:
5.0

Very attentive and efficient service.

David L. 
Rating:
5.0

Customer did not leave a comment.

DARRELL V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Gin's U-Haul site is the very best. The experience was great and when making the reservation with Gin she was so interesting to speak with and made the start of the entire experience great. Kudos to Gin and her team. We also really like that her site is local in Alta Sierra CA. We did not have to travel out of the area to rent the truck.

KENNETH S. 
Rating:
5.0

Equip a pick up with a trailer brake set up for people who want to tow safely. Thanks.

DON M. 
Rating:
5.0

Excellent customer service!

JOSE E. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

STUART W. 
Rating:
4.0

You should offer half day rates on the pick up trucks, I consistently rent them and never need it for more than 4 hours yet I'm paying a 24 hour rate, you DEFINITELY make your money off me.

Darrell V. 
Rating:
5.0

The guy was really busy but was friendly and polite. He talked through the phases of the billing and check out stages. It was a very pleasant process

NOELLE B. 
Rating:
5.0

Gin's is awesome. I have used this location before and they are always courteous, ready, and most professional to deal with. I prefer to use this location as they know what excellent customer service is.

LELAND A. 
Rating:
5.0

Customer did not leave a comment.

LOWELL L. 
Rating:
5.0

Gin and her assistants do a wonderful job. They provide top-notch service. All of our questions were answered and instructions to us were clear.

GREGORY O. 
Rating:
5.0

Everyone was incredibly helpful and went above and beyond to get the job done.

RANDLE C. 
Rating:
5.0

This was the second location we went to. Corporate messed up on our internet reservation and the truck we had reserved was not available, so we were sent to another location.

EDWARD H. 
Rating:
2.0

Uhaul corporate can incorporate a dial back for customers trying to reach you so we don't have to wait an hour on the phone for someone to answer. Where we leave our number and don't lose our place in line and Uhaul calls us when cs is available. You can provide better support for your locations as well. We had transmission issues on the truck and the location was unable to put a note in the system. When I called roadside I held for an hour only to be disconnected with absolutely no call back.

KEARIENE R. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Lelia L. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

EDRIDGE D. 
Rating:
5.0

Gins was the fourth location in 3 days that U-Haul moved me too. I supposedly had a guaranteed early pickup and close location that i reserved 3 days earlier. U-Haul saw fit to jack me around to three other locations and changed my pickup time three times to late in the morning that limited my move. and the funny thing is, the original truck sat in the original lot and hasn't moved in five days, still sitting there when I drove past with the further away U-Haul. Honor your agreements and "Guarantee"!!!!

DAVID P. 
Rating:
5.0

I have used U-haul uncountable times all over the country. No one has been as courteous, helpful and informed as Gin's. they are the best

Camille W. 
Rating:
1.0

Woman who ran this place was sour. Checking out she treated me like I didn't understand how far I was driving. On returning the vehicle, I accidentally filled the tank the whole way at $82. I asked if I could be reimbursed for the overage ($20) and she said no with no offering of help. Customer service was shit.

DANIEL L. 
Rating:
4.0

I can't think of anything needing improvement. I was very pleased with everything/

DONNA H. 
Rating:
1.0

It is a great location If you picked it yourself. I reserved a truck in Colfax, when I went to get the truck they sent me 20 mi. away (which put 40 mi. on my estimated trip) In fact the Colfax Uhaul aren't assigned any trucks at the location they only store a trailer. It is my option to make a reservation with a specific uhaul store by phone or in-person( NOT ONLINE) then you know the reservation will be there when you need it.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

KARL H. 
Rating:
5.0

Gin was polite, professional, and friendly. Thank you!

STEVEN M. 
Rating:
5.0

The people there are very customer friendly

Phillip T. 
Rating:
3.0

I have 2 concerns, U-Haul allows electronic late check-in for the rental. This site closes at 2:00 on Sunday and it required me to check in at 2 pm and start the 24-hour cycle. I was asked to check in early, which I did at 1:30 pm and apparently started the 24 hour cycle at 1:30. I checked the online process and could return the vehicle after hours and did all the proper photos and data entry. I was still charged for a second day. I find this very unfair, and based on this system, I would not recommend this location to a friend on a weekend because it reduces the amount of time to use the vehicle on the next day. The person we moved our daughters with had a vehicle issue and had to travel to Lincoln to pick up his truck. He was credited mileage and additional time to cover the longer distance to pick up and deliver the vehicle. That is an example of better customer service than a 1:30 pm return time without being charged the second day. Since I couldn't make it back by 1:30, I did not rush and spent some time with my daughter that I moved to college and will likely only rarely see for the coming year. I still returned the vehicle clean, ready to rent and with more gas than I started with.

Gordon M. 
Rating:
5.0

I originally booked a pickup at my local uhaul but was contacted as the equipment was not available and was switched to this location a half hour drive away. A bit more inconvenient. On top of that, I got charged for the next size up trailer when I booked the smaller less expensive one. Not my fault uhaul didn't have one available.

Geoffrey A. 
Rating:
2.0

Fuel gauge was broken. Put $30 worth of gas in the tank to get it from slightly below a 1/4 tank to slightly above 1/4 tank. Trying to avoid the service fee and high rate of gas but that didn't happen.

Diane W. 
Rating:
5.0

Price is outrageous but, have quality vehicles. And no, that's not a reason for outrageous pricing. The private companies I dealt with are excellent. Corporate Uhaul, not so much as far as pricing is concerned.

BENJAMIN C. 
Rating:
5.0

I didn't get the ladies name helping us but she was very friendly. I've never rented a Uhual before myself and she made the experience a little less nerve wracking for me.

Emily P. 
Rating:
5.0

Great service. Vehicle was very nice. It's great to see a pickup available in the area.

DARREL P. 
Rating:
5.0

Great experience! Robert was awesome! Very helpful and friendly.

JOHN F. 
Rating:
5.0

Battery was weak. Jumped at dealer. I had to jump 2 other times during the use of vehicle. U haul sent a repair person to location to jump start vehicle. Pretty much a waste of time. Apparently it takes a lot of effort to have a battery replacement performed. A waste of time on my parted the repair persons. Vehicle was left running for most of the rental

Alan R. 
Rating:
3.0

Clean the bathroom daily.

CLAUDIA A. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Refer to the previous statement

Richard M. 
Rating:
5.0

I did not like the handtruckk attached in the back of the truck it made it hard to put things against the wall

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

RAQUEL C. 
Rating:
5.0

the person at the front desk who did our transaction was rude. she obviously was anti masks; we didn't want to come into office due to COVID and she had an attitude that we obviously need to come in. Then with all three of us in there, she didn't wear a mask, and had an attitude that we were ridiculous for wearing our masks. UHaul is great however I will NOT refer this location.

RUSSELL R. 
Rating:
5.0

The gal who helped us was abrupt and rude. We didn't want to come inside the office due to Covid; and her comment was, well that's going to be hard to do. When we did reluctantly come in she did NOT wear a mask. Throughout whole process she was short and rude. I will NOT refer people to this location. It is not the fault of UHaul.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA S. 
Rating:
5.0

Customer did not leave a comment.

Kerry N. 
Rating:
5.0

They are always so helpful and friendly. I definitely will recommend them to everyone!

Martin T. 
Rating:
5.0

Customer did not leave a comment.

JERRY F. 
Rating:
5.0

Customer did not leave a comment.

Kurtis S. 
Rating:
5.0

The owner was extremely helpful and made sure everything was great. Could not have asked for a better experience.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN T. 
Rating:
5.0

Gin was thorough, thoughtful and helpful with pertinent information and safety protocols.

JAMES H. 
Rating:
5.0

needs a tongue lift so she doesn't pull a muscle

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

LELAND A. 
Rating:
5.0

Nothing. Great customer service

THEODORE S. 
Rating:
5.0

Great service!

TERRY B. 
Rating:
3.0

The truck went up hills 20 mph. Every semi, truck, vehicle passes us. It took 10 hours from granite Bay to Grants Pass.

LINDA J. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Customer did not leave a comment.

ROSEANNA C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE E. 
Rating:
5.0

Robert was terrific

lynn A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Super Friendly and Accommodating. Great experience

RANDALL B. 
Rating:
5.0

They were very helpful in avoiding a drive an hour away to pick up the truck.

SCOTT G. 
Rating:
5.0

My experience was excellent. The agent knew her available equipment and was very helpful with the rental.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Wonderful customer care! Helpful and knowledgeable staff. Highly recommend, and would happily use again when needed.

JANET W. 
Rating:
5.0

Excellent customer service. Thank you

Ken F. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
4.0

Gin was right there to greet us upon returning our equipment and directed us exactly where to park it. Thank you!

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JUDE H. 
Rating:
5.0

Great service with a smile. The truck was ready to go when I got there, I was checked out in less than 5 minutes, and when I returned, it only took 2 minutes. I would definitely use them again.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Guy I spoke with was super nice. Easy to work with. Would be happy to rent from him again.

DAVID F. 
Rating:
3.0

Never mentioned extra charge to drop off early the night before was due.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Very nice people and gave me a great deal, would definitely recommend to my friends as well

TARIK A. 
Rating:
3.0

My employee discount was not applied.

Douglas O. 
Rating:
5.0

Robert did a good job assisting me with the trailer and had great customer service skills.

Anthony B. 
Rating:
4.0

Equipment was not ready when I arrived for pickup, but the worker responded quickly to get me out of there and on the road.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

KISHA K. 
Rating:
5.0

Very personalbe rental agent. Explained everything. Will definitely use again!

GARY P. 
Rating:
5.0

Everything was great!

MELANIE D. 
Rating:
5.0

Rob is super awesome and the whole experience was great and super easy.

COURTNEY D. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
3.0

Customer did not leave a comment.

ARIA B. 
Rating:
5.0

Customer service was great!

Victoria D. 
Rating:
5.0

Robert was great! Van was great! Loved the rear view camera in the rear view mirror! 500 mile range was super! Ride was smooth, seats were comfortable. Like the weekly rate with 750 free miles. Will do it again next year!

Philip R. 
Rating:
5.0

She was very professional and helpful in a stressful time.

ALEXANDER B. 
Rating:
3.0

Strong smell of Marijuana in cab, should try to eliminate that. Unpleasant.

Jose C. 
Rating:
2.0

Staff unfamiliar with UHaul rental, return and refund procedures.

THOMAS B. 
Rating:
5.0

The guy who help us was really nice !

NEIL P. 
Rating:
5.0

Best experience we've ever had, the owner communicated so well and was so kind!!! This location will be my go to just based on her customer service alone!!

kim S. 
No reviews have been submitted for this location.

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