Nothing. I've never had a uhaul employee call me early to inform me that the truck I ordered was never returned at that time. She was so considerate, kind, polite, and very nice. She repeatedly apologized for the inconvenience. I let her know that everything worked out for a reason. She also gave us a discount for the inconvenience. Such great Customer Service!
LANA Y.
Customer Reviews for Gin's Little Valley Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Service was incredible!!
SCOTT C.Nothing to suggest. Everyone was helpful, efficient, informative and accommodating.
Caryl B.Stacey was friendly , knowledgeable and very helpful. Would recommend u haul to family and friends. Thanks again!!! Tom g grass valley, ca.
Tom G.Friendly staff. Clearly communicated the details to me. I'd recommend them.
Dane S.It was all good, friendly and courteous
tom H.Great people, good selection of equipment and good prices. What is there to fix?
Gary T.Woman at desk oan Saturday was very nice. I got stuck trying to turn around in my driveway on Sunday and was slightly late, but cashier was very considerate. Way nicer than the Uhauls in the Bay Area. No games. No problems.
Lewis E.The location wasn't great since you have to use your phone for pictures & questions while having 1 bar of service
michael H.I wasn't told that the 8th day past my week rental was going to be $89.00 dollars. Plus the $21.00 insurance. I was under the impression that it was the same price. It would have been cheaper to return it and then re rent it ? I feel that I should get some kind of credit?
christopher C.This place and the people that work here are Awesome!!!,
Teresea G.Excellent site with a knowledgeable manager who did everything she could to make our experience a successful one. We were in and out on time, and also used the site to purchase boxes for our move. Great place with big selection of rental trucks from which to choose.
Chris K.Ginny is the best!
Pietro B.I don't see any need for improvement. Was easy , in and out quickly.
Peter H.Friendly and helpful employees with a good selection of inventory. I will definitely use this location again.
Scott T.The straps and winch need work straps are worn badly and the winch needs oil
CHARLES W.I wanted to pick up a truck in one of Colfax's two U-Haul locations which was closer to where I lived and was moving from. I made my reservation by app for a Colfax location but was directed to Gin's Little Valley auto-repair instead for pick-up - adding 50 unnecessary miles to my reservation and extra cost.
Diane S.The staff were friendly, but the location was mostly a dirt lot. The roads approaching and where the lot was located are narrow. I wouldn't like to try to drive anything larger than a 15 foot to or from there.
DENNIS T.Excellent service 👍
Lela S.Fast and simple!
Alexander B.All went smooth and easy
carlo L.Staff was very friendly and helpful. Truck handled all of my belongings. I would definitely recommend this UHaul rental site to my friends and family.
Wesley O.The tires were a little worn. Experience was some lateral movement on a wet dirt road. But this is the foothills and a flat roads are few and far between!
Gary T.Good experience little far but it's good
JOSH G.The lady who helped us upon check out was fabulous - professional, thorough, and extremely pleasant. She made it simple and easy. Also, the man when we returned the vehicle was also absolutely great - genuine, friendly, and a sincere pleasure to meet. The location was incredibly convenient for us and I would definitely prefer to use this location again!
Carrie D.Best rental place!!!
Nick C.I thought maybe you could have like a weekly rate or something like that for renting the trucks cuz sometimes we just people just need it for a week and 79 cents a mile is kind of kind of way up there considering we're in Grass Valley. The location where in Grass Valley is a lot of space in between the locations to get from Nevada City to Grass Valley. It's just quite a few miles. There's like 17 to 20 miles there. Just getting two and from but a storage unit per second to get your stuff back to the house. Anyway, it's just I don't know. I thought maybe I was thinking about what could be better than ever. Been nice to have a general weekly rate to go by. Okay, thank you. Other than that, all in all the overall experience was was grand and everybody was kind and nice. Thank you â¤ï¸
Laurie C.I so appreciate you thank you
Shari V.Excellent customer service
Michael G.Nothing needs to be improved! Great interaction with staff, easy access location and the truck was clean. We'll rent from them again for sure.
Sandra V S.Bob and Tracy were really friendly and easy to work with. The had me on my way in no time.
Curtis B.We love renting from Gin's! It's close by & convenient to rent whatever size truck we require within hours of our needs. Always friendly & accommodating service! -Kim M.
KIm M.Could you tell me what my final total was please. I received an email that was asking for a digital signature but i couldn't figure it out sorry and thank you.
Andrew C.Also great, super nice owner, very helpful, I'll be going back next time. Didn't even know there was a U-Haul location so close.
Milton H.Everyone was very friendly and kind. They took time to just chit chat about any topic. Very warm and welcoming. I want to go thru them everytime from now on
Anita C.Robert was a pro, everything went smoothly
GENE H.Turned away due to expired DL - NOT expired at all - had to go back to show them again to get the truck. Charged cleaning fee when the truck was cleaner than when we got it - had marijuana in it and on the loading ramp reeked of weed had to air it out before we put our belongings in - better check in. Charged fuel fee when we sent it back with the same amount we got it at - only drove 50 miles. Always rent from this outlet and no problems but this time not so much..
John M.WAS A VERY GOOD VEHICLE AND EMPLOYEE KNEW THE CORRECT PROCEDURE THANK YOU ALL
john C.This location at Gin's Little Valley Auto Repair has excellent customer service.
PATRICK K.It's so refreshing to receive such great customer service. They were very friendly and attentive. I will definitely be going back!
Jill W.Great customer service and selection! I would definitely go there again and recommend this location to family and friends.
Kelli S.No improvement needed.
Frank A.Always great service-will use again, as always!
KIm M.The ladies in the office are knowledgeable and helpful. Made the extra drive besrable
Steve V.Though and prompt. Excellent customer service.
Gina B.Extremely friendly service from Robert. Went above and beyond to make this a really smooth experience. Would definitely recommend and use again.
Piney M.Always a great experience renting from this location! Highly recommended.
Scott M.I was redirected here after original reservation at Ag Natural was inattentive, unorganized and ill equiped. Gin made it easy and Kim was lovely to return the rental to! Will come here again
Sierra G.Excellent customer service.
Matthew W.This location was great, but our truck was reserved with U-haul at another location. There computer system was down. They said it was company wide. We wound up being put two and half hours behind our schedule.
Franklin W.N/A
Terri R.When it's easy check-out and easier check-in, there's not much room for improvement. Thank you!
Cindy E.Everything went smoothly like clockwork.
PATRICK K.Robert was exceptional. It was a rough day of just getting an in town storage unit cleaned out. He was extra polite, helpful & accommodating. He even found our personal car keys we dropped & notified us.
Kathy M.The experience was easy and staff very nice and thorough at this location.
Mary I.Nothing. Perfect!
Jack R.I'm very happy with my experience at this rental location.
Timothy R.Kimmie was very pleasant and helpful.
David W.They went above and beyond to make sure I had the equipment I needed on the day of pickup. Very Friendly people and kept me informed of my rental status.
Scott S.Nothing it was the best Uhaul experience I have had and none have ever been worse than good. From big trucks in Colorado and trailers to this truck in California, all have went very well
Ray B.Everything was great.
Rebecca R.