Customer Reviews for Gin's Little Valley Auto Repair
(U-Haul Neighborhood Dealer)

401 reviews

15898 Little Valley Rd   Grass Valley, CA 95949

(530) 798-4013

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    8 am–2 pm
  • Sunday
    9 am–2 pm

Services at this Location:

Contact Us

(530) 798-4013

15898 Little Valley Rd
Grass Valley, CA 95949

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    8 am–2 pm
  • Sunday
    9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Nothing every time we use this place they are always perfect

Crystal I. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Gin was great. Great check-in.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Sheila T. 
Rating:
5.0

Excellent service. No improvements needed come to mind. I left my glasses there and was quickly contacted by the manager.

John P. 
Rating:
5.0

Professional service and friendly staff 👍👍

Jack S. 
Rating:
5.0

Competent and conscientious manager...don't lose him.

Richard N. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Truck ready when promised, easy drop off when done ... Friendly staff.

darwin L. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Truck was clean. Ran fine. Check gas cap light kept coming on. Gas tank vent hose came off. gas would spill out under the truck when you filled it up

Rick Z. 
Rating:
3.0

Customer did not leave a comment.

Luke S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Brenda F. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Friendly and really easy to work with!

Sarah O. 
Rating:
5.0

The manager and helper were beyond fantastic Outstanding service Bob

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

PORSHA C. 
Rating:
5.0

Customer did not leave a comment.

Susan Y. 
Rating:
5.0

So helpful and friendly!

Sherry L. 
Rating:
5.0

The location was a little scattered mainly because of so many returned trailers/ trucks in the lot. It was a Sunday and I thought I would have to drop the trailer off by myself (only my seoncd time renting a trailer) but while office was closed, Robert was there to greet me and was very helpful in assisting with parking and unhitching the trailer. I will rent again from this location.

George C. 
Rating:
5.0

Robert was very helpful and a very nice guy. Ill drive the extra ten minutes to rent from this location anytime

Jacob V. 
Rating:
5.0

Customer did not leave a comment.

Perry K. 
Rating:
5.0

Customer did not leave a comment.

Lee A. 
Rating:
5.0

Everyone there was simply wonderful. Felt like I've known them for YEARS!

August A. 
Rating:
5.0

Dropped off after hours. Great self serve process, very close to our home, thanks again!

Lindsey G. 
Rating:
5.0

A bit out of the way but the quality of equipment and customer service is worth it.

Carol B. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

My drop off was very quick and non-promatic. The employee that helped me was very nice and helpful.

BEAU W. 
Rating:
5.0

Kimmie went above and beyond to help secure the right equipment reservation. The gentleman (I forgot his name) who checked me in and out was very nice and also went out of his way to hook up the trailer and process the rental. I highly recommend this location and will use them for all of my future U-haul needs in Grass Valley.

CYNTHIA T. 
Rating:
3.0

Customer did not leave a comment.

Gary F. 
Rating:
4.0

Very friendly customer service.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

We received excellent and extremely courteous service from Gin's Little Valley! We will use this facility and recommend that our friends use them as well! Thank you for a very helpful and friendly experience! Brad Hersey.

Brad H. 
Rating:
5.0

Friendly, professional staff

THEODORE S. 
Rating:
3.0

A little too far from I 80. Otherwise fine. Also they need to inform renters that each day is for 24 hours only so renters may need to return their vehicle by a certain time of day. This omission cost me $56.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
4.0

Everything was great!!!

David R. 
Rating:
3.0

Have more staff to help customers. Have more equipment available.

Michael G. 
Rating:
5.0

Thanjs!

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

KATHY E. 
Rating:
5.0

Excellent service.

Trevor S. 
Rating:
5.0

Amazing friendly service!

Benjamin G. 
Rating:
5.0

Great service, friendly and helpful, which has consistently been the case. They do the U-Haul name proud.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Marlene H. 
Rating:
5.0

My BEST U-Haul experience EVER! Clean, relatively new vehicle, ran like a champ. No hassle, prompt check-out. Very friendly, knowledgeable staff. Willingness to work with me Re: returning vehicle a day later.

Neena M. 
Rating:
5.0

Customer did not leave a comment.

Janrey F. 
Rating:
4.0

Older car trailer, worked fine

STAN H. 
Rating:
3.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Your drop box has a confusing message about doing something on your website when dropping off. Didn't make sense of seem necessary.

Rick R. 
Rating:
4.0

It was difficult to get out of their driveway with a 26 foot truck.

Kristina T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
2.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

It was a fast and easy experience. The person working there was great and got me in my way quickly. I will definitely be using this location again!!

Steve M. 
Rating:
5.0

Best service!!!!

Nick C. 
Rating:
5.0

Robert killed it! Made it easy, fun, and fast. I would definitely rent again from him! He needs a pay raise to be honest! Gave me a great truck that got the job done. 10/10!!!

Dakota K. 
Rating:
5.0

This location and staff are top notch. The equipment was great too. The After hours checkout process (the uhaul website)was a bit clunky and hard to use, but I eventually got it to work and was greatful to have that option.

Robert R. 
Rating:
5.0

Everything went perfectly - great equipment!

Richard M. 
Rating:
5.0

They were friendly and helpful. It was a favorable experience and Gin was very accommodating. Good job!

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Renee W. 
Rating:
5.0

Stellar place, very punctual in getting the auto transport hooked up to our truck, very friendly and personable. Will definitely rent from again even though it's a little farther than the closer one from our home.

Rey M. 
Rating:
3.0

The pick up truck only had a little over 12,800+ miles on it and the tailgate which is electric automatic did not function. they did not tell me about this when I rented the truck but they mentioned it when I brought it back after I had a tough time loading and unloading it because the tailgate did not work. They knew it did not work but did not let me know when advance for some reason. Not good

Brian R. 
Rating:
3.0

Great customer service.

James P. 
Rating:
4.0

Get better internet connection.. time wasted in office waiting for data to load. Also google map quits working in this area so people get lost. Pressure for more and better cell coverage along Hy 49

James C. 
Rating:
5.0

Keep up the great customer service 👍

April D. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
2.0

Customer did not leave a comment.

Reed C. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Thanks for another great experience. The staff are amazing and helpful. Highly recommend.

David C. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie M. 
Rating:
5.0

Great place to rent your U-Haul!

Tracy M. 
Rating:
5.0

Had a wonderful experience. Quick and easy and friendly staff

Orion D. 
Rating:
5.0

Robert was very friendly and helpful.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

THEODORE S. 
Rating:
3.0

Customer did not leave a comment.

Sean B. 
Rating:
4.0

All I have to say is the people were nice an very helpful an the truck was flawless

David S. 
Rating:
5.0

Very nice service. Friendly and very helpful. They made me feel like they appreciated my business instead of feeling like I was putting them out by renting there. I would highly recommend!

Teri O. 
Rating:
5.0

Very friendly and helpful folks, Robert was fantastic and did all he could do to make things work for me. I plan to use their services again within the next few weeks and would recommend them to anyone who asked.

Gary B. 
Rating:
5.0

Service was perfect!

Shelly M. 
Rating:
4.0

Customer did not leave a comment.

Keenan W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Gary U. 
Rating:
5.0

Customer did not leave a comment.

Marc I. 
Rating:
5.0

Clean Windows and inside cab!

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Kaylee B. 
Rating:
5.0

Customer did not leave a comment.

sara B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Krystal K. 
Rating:
5.0

Customer did not leave a comment.

ian B. 
Rating:
5.0

Staff was kind and communicative. They were able to explain everything clearly and in a timely manner.

CELISE R. 
No reviews have been submitted for this location.

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