Customer Reviews for Gin's Little Valley Auto Repair
(U-Haul Neighborhood Dealer)

560 reviews

15898 Little Valley Rd   Grass Valley, CA 95949

(530) 798-4013

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 5/27/2024: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(530) 798-4013

15898 Little Valley Rd
Grass Valley, CA 95949

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 5/27/2024: 9:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent experience... always! Gin is the best!🙂

Robert S 
Rating:
5.0

Always helpful and easy to deal with. Good people

Mike G 
Rating:
5.0

Customer did not leave a comment.

JASON Y 
Rating:
5.0

Nothing!! The staff and rental experience couldn’t have been better!

Byron G 
Rating:
5.0

No improvement needed everything went perfect top notch customer service at this location. Vehicle was clean and low mileage

Anne E 
Rating:
5.0

Customer did not leave a comment.

Nick C 
Rating:
5.0

My overall experience has been excellent, the best customer service. Every single person that I encountered was super helpful, professional and have gone above and beyond. They made my move a whole lot easier.

Yolanda K 
Rating:
5.0

The woman at the rental location was so sweet, she even went above and beyond and cleaned the windshield for me. She made the process fast and easy.

Kelly M 
Rating:
5.0

The people that assisted me with the rental were very friendly, informative and professional. I was very pleased with the service from start to finish. I would highly recommend this rental facility to anyone.

Tom K 
Rating:
5.0

Easy to check in and out.Nice people!

Cynthia l 
Rating:
5.0

Mrs Jin was very informative and answered questions patiently and processed the busy place in a timely fashion. Shout out to Jin U Haul...

Andre T 
Rating:
5.0

Customer did not leave a comment.

Teresa L 
Rating:
5.0

Customer did not leave a comment.

Trevor K 
Rating:
4.0

Nothing needed! We were in/out in several minutes after the representative showed us the vehicle for current condition issues, ( there weren't any).

Bill R 
Rating:
5.0

Customer did not leave a comment.

NICOLE B 
Rating:
5.0

Customer did not leave a comment.

Mackenzie S 
Rating:
5.0

I have rented from this location a number of times and always go back because they are absolutely awesome to work with. +++

Lee A 
Rating:
1.0

Rented a truck from this location. Had to haul a riding lawnmower on a trailer 60 miles to a repair shop in Sacramento. When I went to return the truck the young immature worker at this location got indignant with me saying the inside of the truck smelled extremely like feces, "Shit", which was totally untrue and wanted to charge me for a cleaning. I was thee only occupant the entire trip. | told him he was full of it and he said he was going to get someone to come out and verify his opinion. After waiting a very longtime | went into the office. The youngster hadn't gotten anyone to come check things out and was only professing his case to the office manager. I was livid over these false accusations and the manager only said "we'll just spray the inside with Febreeze" and didn't even come out to investigated. This whole experience was completely insulting. The manager didn't charge a cleaning fee, but I will never ever do business with Gin's Little Valley Auto Repair and I will relay this incident to as many friends as possible!

Thomas M 
Rating:
3.0

Customer did not leave a comment.

Pedro d 
Rating:
5.0

Nothing, I thank you.

Hilda R 
Rating:
5.0

This establishment has friendly and helpful people to help you find the right rental for your project would 100% recommend gins little valley automotive and uhaul

Brandon N 
Rating:
5.0

Nothing. I’ve never had a uhaul employee call me early to inform me that the truck I ordered was never returned at that time. She was so considerate, kind, polite, and very nice. She repeatedly apologized for the inconvenience. I let her know that everything worked out for a reason. She also gave us a discount for the inconvenience. Such great Customer Service!

LANA Y 
Rating:
5.0

Nothing. Service was incredible!!

SCOTT C 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Nothing to suggest. Everyone was helpful, efficient, informative and accommodating.

Caryl B 
Rating:
5.0

Customer did not leave a comment.

Mackenzie S 
Rating:
5.0

Stacey was friendly , knowledgeable and very helpful. Would recommend u haul to family and friends. Thanks again!!! Tom g grass valley, ca.

Tom G 
Rating:
5.0

Friendly staff. Clearly communicated the details to me. I'd recommend them.

Dane S 
Rating:
5.0

Customer did not leave a comment.

BERNARD M 
Rating:
5.0

Customer did not leave a comment.

Gary F 
Rating:
5.0

Customer did not leave a comment.

Sheila T 
Rating:
5.0

It was all good, friendly and courteous

tom h 
Rating:
4.0

Customer did not leave a comment.

Richard G 
Rating:
5.0

Customer did not leave a comment.

Karen M 
Rating:
5.0

Great people, good selection of equipment and good prices. What is there to fix?

Gary T 
Rating:
4.0

Woman at desk oan Saturday was very nice. I got stuck trying to turn around in my driveway on Sunday and was slightly late, but cashier was very considerate. Way nicer than the Uhauls in the Bay Area. No games. No problems.

Lewis E 
Rating:
3.0

Customer did not leave a comment.

shayna m 
Rating:
2.0

The location wasn’t great since you have to use your phone for pictures & questions while having 1 bar of service

michael h 
Rating:
4.0

I wasn’t told that the 8th day past my week rental was going to be $89.00 dollars. Plus the $21.00 insurance. I was under the impression that it was the same price. It would have been cheaper to return it and then re rent it ? I feel that I should get some kind of credit?

christopher c 
Rating:
5.0

This place and the people that work here are Awesome!!!,

Teresea G 
Rating:
5.0

Customer did not leave a comment.

KIRK K 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Excellent site with a knowledgeable manager who did everything she could to make our experience a successful one. We were in and out on time, and also used the site to purchase boxes for our move. Great place with big selection of rental trucks from which to choose.

Chris K 
Rating:
5.0

Ginny is the best!

Pietro B 
Rating:
5.0

I don’t see any need for improvement. Was easy , in and out quickly.

Peter H 
Rating:
5.0

Friendly and helpful employees with a good selection of inventory. I will definitely use this location again.

Scott T 
Rating:
3.0

The straps and winch need work straps are worn badly and the winch needs oil

CHARLES W 
Rating:
4.0

I wanted to pick up a truck in one of Colfax's two U-Haul locations which was closer to where I lived and was moving from. I made my reservation by app for a Colfax location but was directed to Gin's Little Valley auto-repair instead for pick-up - adding 50 unnecessary miles to my reservation and extra cost.

Diane S 
Rating:
5.0

Customer did not leave a comment.

Tyler F 
Rating:
4.0

The staff were friendly, but the location was mostly a dirt lot. The roads approaching and where the lot was located are narrow. I wouldn't like to try to drive anything larger than a 15 foot to or from there.

DENNIS T 
Rating:
5.0

Excellent service 👍

Lela S 
Rating:
4.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

Customer did not leave a comment.

Sheila T 
Rating:
5.0

Fast and simple!

Alexander B 
Rating:
4.0

All went smooth and easy

carlo l 
Rating:
4.0

Customer did not leave a comment.

Christian S 
Rating:
4.0

Staff was very friendly and helpful. Truck handled all of my belongings. I would definitely recommend this UHaul rental site to my friends and family.

Wesley O 
Rating:
5.0

Customer did not leave a comment.

Dean B 
Rating:
5.0

Customer did not leave a comment.

Tom K 
Rating:
5.0

The tires were a little worn. Experience was some lateral movement on a wet dirt road. But this is the foothills and a flat roads are few and far between!

Gary T 
Rating:
5.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

Good experience little far but it’s good

JOSH G 
Rating:
5.0

The lady who helped us upon check out was fabulous - professional, thorough, and extremely pleasant. She made it simple and easy. Also, the man when we returned the vehicle was also absolutely great - genuine, friendly, and a sincere pleasure to meet. The location was incredibly convenient for us and I would definitely prefer to use this location again!

Carrie D 
Rating:
5.0

Best rental place!!!

Nick C 
Rating:
5.0

Customer did not leave a comment.

RICK P 
Rating:
3.0

I thought maybe you could have like a weekly rate or something like that for renting the trucks cuz sometimes we just people just need it for a week and 79 cents a mile is kind of kind of way up there considering we're in Grass Valley. The location where in Grass Valley is a lot of space in between the locations to get from Nevada City to Grass Valley. It's just quite a few miles. There's like 17 to 20 miles there. Just getting two and from but a storage unit per second to get your stuff back to the house. Anyway, it's just I don't know. I thought maybe I was thinking about what could be better than ever. Been nice to have a general weekly rate to go by. Okay, thank you. Other than that, all in all the overall experience was was grand and everybody was kind and nice. Thank you ❤️

Laurie C 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S 
Rating:
5.0

I so appreciate you thank you

Shari V 
Rating:
5.0

Excellent customer service

Michael G 
Rating:
5.0

Customer did not leave a comment.

JESSICA C 
Rating:
5.0

Nothing needs to be improved! Great interaction with staff, easy access location and the truck was clean. We’ll rent from them again for sure.

Sandra V 
Rating:
5.0

Customer did not leave a comment.

Sheryl H 
Rating:
5.0

Bob and Tracy were really friendly and easy to work with. The had me on my way in no time.

Curtis B 
Rating:
5.0

We love renting from Gin's! It's close by & convenient to rent whatever size truck we require within hours of our needs. Always friendly & accommodating service! -Kim M.

KIm M 
Rating:
5.0

Could you tell me what my final total was please. I received an email that was asking for a digital signature but i couldn’t figure it out sorry and thank you.

Andrew C 
Rating:
5.0

Also great, super nice owner, very helpful, I’ll be going back next time. Didn’t even know there was a U-Haul location so close.

Milton H 
Rating:
5.0

Customer did not leave a comment.

Christina S 
Rating:
5.0

Everyone was very friendly and kind. They took time to just chit chat about any topic. Very warm and welcoming. I want to go thru them everytime from now on

Anita C 
Rating:
5.0

Customer did not leave a comment.

Cameron H 
Rating:
5.0

Customer did not leave a comment.

Zach C 
Rating:
5.0

Customer did not leave a comment.

Corinna F 
Rating:
5.0

Robert was a pro, everything went smoothly

GENE H 
Rating:
5.0

Customer did not leave a comment.

Cameron H 
Rating:
5.0

Customer did not leave a comment.

Patrick P 
Rating:
5.0

Customer did not leave a comment.

Alan M 
Rating:
5.0

Customer did not leave a comment.

Bryan D 
Rating:
2.0

Turned away due to expired DL - NOT expired at all - had to go back to show them again to get the truck. Charged cleaning fee when the truck was cleaner than when we got it - had marijuana in it and on the loading ramp reeked of weed had to air it out before we put our belongings in - better check in. Charged fuel fee when we sent it back with the same amount we got it at - only drove 50 miles. Always rent from this outlet and no problems but this time not so much..

John M 
Rating:
5.0

Customer did not leave a comment.

Ben K 
Rating:
5.0

WAS A VERY GOOD VEHICLE AND EMPLOYEE KNEW THE CORRECT PROCEDURE THANK YOU ALL

john c 
Rating:
5.0

This location at Gin's Little Valley Auto Repair has excellent customer service.

PATRICK K 
Rating:
5.0

It’s so refreshing to receive such great customer service. They were very friendly and attentive. I will definitely be going back!

Jill W 
Rating:
5.0

Great customer service and selection! I would definitely go there again and recommend this location to family and friends.

Kelli S 
Rating:
5.0

No improvement needed.

Frank A 
Rating:
5.0

Always great service-will use again, as always!

KIm M 
Rating:
5.0

The ladies in the office are knowledgeable and helpful. Made the extra drive besrable

Steve V 
Rating:
5.0

Though and prompt. Excellent customer service.

Gina B 
Rating:
5.0

Extremely friendly service from Robert. Went above and beyond to make this a really smooth experience. Would definitely recommend and use again.

Piney M 
Rating:
5.0

Always a great experience renting from this location! Highly recommended.

Scott M 
Rating:
5.0

Customer did not leave a comment.

Peter l 
Rating:
5.0

Customer did not leave a comment.

George W 
No reviews have been submitted for this location.

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