Very professional, no problems
Chris l
Gin's Little Valley Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grass Valley, CA 95949
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Cassandra provided exceptional customer service and ensured the truck I needed was available. Tristin also provided superior customer service when I checked in and check out!
Lisa HThis location was perfectly fine, but U-haul's reservation & billing service was a nightmare!!! I reserved a Van for in-town use in Colfax, CA, and declined the various add-on services except for the $5/day SafeTrip. Several days later (the day before my scheduled pickup), a local U-haul agent called and told me that they did not have a van available and the nearest van would be 17.5 miles away in Grass Valley (35 miles round trip @ $1.09/mile)...adding $40 in mileage charges +$12 in fuel to my bill. Having no other choice, I accepted the change in reservation locations - I then called U-haul customer service to see if they would at least waive the extra 35 miles from the billing for the "out-of-my" miles incurred, but was instead only offered a small discount on the mileage. Upon returning the van, I completed the Mobile Drop-off process just fine but was shocked to find that the total bill had jumped another additional $100 due to someone at Uhaul adding on a SafeMove option for 4 days (something that I had specifically declined in the original reservation). I submitted a dispute of this charge through the U-haul mobile app and was notified that someone would contact me within 24 hrs to go over the charges....yet no one has reached out to me at all except to email me a final billing receipt.
Walter HVery good experience overall.. Pleased
JIM BThe trailer was just what I needed. Unfortunately, my credit card was compromised. Unauthorized charges were placed on my card after midnight on that same day. I am not sure who attempted those charges, but I would like U-Haul to check with their internet security and find out why my card was compromised.
tim b