Customer Reviews for Gin's Little Valley Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gin's Little Valley Auto Repair

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DAVID B.
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Customer did not leave a comment.

RANDALL B.
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Super Friendly and Accommodating. Great experience

SCOTT G.
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They were very helpful in avoiding a drive an hour away to pick up the truck.

STEVEN B.
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My experience was excellent. The agent knew her available equipment and was very helpful with the rental.

THOMAS G.
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Customer did not leave a comment.

JANET W.
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Wonderful customer care! Helpful and knowledgeable staff. Highly recommend, and would happily use again when needed.

Ken F.
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Excellent customer service. Thank you

David P.
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Customer did not leave a comment.

MARK K.
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Customer did not leave a comment.

KAREN L.
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Gin was right there to greet us upon returning our equipment and directed us exactly where to park it. Thank you!

DANIEL JUDE H.
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Customer did not leave a comment.

Paul T.
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Great service with a smile. The truck was ready to go when I got there, I was checked out in less than 5 minutes, and when I returned, it only took 2 minutes. I would definitely use them again.

Dennis A.
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Customer did not leave a comment.

DAVID F.
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Guy I spoke with was super nice. Easy to work with. Would be happy to rent from him again.

KEVIN R.
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Never mentioned extra charge to drop off early the night before was due.

DANIEL R.
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Customer did not leave a comment.

TARIK A.
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Very nice people and gave me a great deal, would definitely recommend to my friends as well

Douglas O.
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My employee discount was not applied.

Anthony B.
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Robert did a good job assisting me with the trailer and had great customer service skills.

PHILLIP B.
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Equipment was not ready when I arrived for pickup, but the worker responded quickly to get me out of there and on the road.

KISHA K.
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Customer did not leave a comment.

GARY P.
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Very personalbe rental agent. Explained everything. Will definitely use again!

MELANIE D.
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Everything was great!

COURTNEY D.
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Rob is super awesome and the whole experience was great and super easy.

George W.
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Customer did not leave a comment.

ARIA B.
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Victoria D.
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Customer service was great!

Philip R.
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Robert was great! Van was great! Loved the rear view camera in the rear view mirror! 500 mile range was super! Ride was smooth, seats were comfortable. Like the weekly rate with 750 free miles. Will do it again next year!

ALEXANDER B.
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She was very professional and helpful in a stressful time.

Jose C.
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Strong smell of Marijuana in cab, should try to eliminate that. Unpleasant.

THOMAS B.
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Staff unfamiliar with UHaul rental, return and refund procedures.

NEIL P.
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The guy who help us was really nice !

kim S.
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Best experience we've ever had, the owner communicated so well and was so kind!!! This location will be my go to just based on her customer service alone!!

Jeffrey M.
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Customer did not leave a comment.

DOUGLAS C.
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Sam T.
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Great guy, great service. Thank you.

BARBARA V.
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Customer did not leave a comment.

Alphedio M.
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Jeffrey P.
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Helpful and friendly staff. Trucks are well maintained.

ROBERT S.
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Nothing that I can think of..great job!

EDWARD M.
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They were all so very nice and very accommodating

Ronald C.
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Customer did not leave a comment.

Albert C.
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MICHAEL M.
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NICHOLE S.
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Very helpful, good pricing, clean equipment, thanks again!

DONALD C.
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When stock is low, take measures to fix the problem

Julia T.
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The person who booked my rental led me to believe the van would be big enough for the crate I needed to move. Turns out the dimensions she gave me were interior only and she didn't mention how much smaller the back door actually is. Don't trust these people at their word. It was a waste of my time and I'm told I won't be receiving a refund. The same person (Virginia) answered her personal phone while conducting the after drive inspection. It was very unprofessional.

Jeanelle S.
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We had to walk across the street to find pads hidden in a golf cart and when we did there were no pads. Nobody available in person to get any other supplies that we needed

Ron G.
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Customer did not leave a comment.

DAMON B.
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Gin was great!

CAROL H.
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It was too far away from where we lived but the Gal that handled everything, was doing an excellent job. She really went out her way to help us and telling us what we needed and made sure we were hooked up correctly and safe.

Cary C.
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The location was great. It is your 800 # customer service that is absolutely unbearable. Wait times over 30 minutes every time I called. Kind of tears into your day when you are wasting hours just dealing with them and not completing your moving tasks.

Joy C.
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Clean the windows and mirrors this is the second one I rented there and u could hardly see Out side mirrors and windows were people spilled stuff on them or they were in bad weather Also brakes were not good rotors need to be turned with a full load and going down hill it shook really bad when applying the brakes

Benjamin K.
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Customer did not leave a comment.

LIONEL L.
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No improvement necessary. Staff incredibly supportive and personable.

JOY C.
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Clean the mirrors ?? everything else was great

katherine G.
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Very accommodating and friendly service.The van was clean and the gas tank was full, so no guessing about fuel when it was time to return the vehicle.

Ariel Y.
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Customer did not leave a comment.

Don N.
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Went to pick up my GUARANTEED reservation in Sacramento and it wasn't there. No inventory except for one 50 miles away! The Sacramento manager Amado was helpful, but still, I was very put out. Gin was helpful in that she got me the van I requested instead of the 20 foot truck that the traffic center was going to put me in.

AMUND T.
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Customer did not leave a comment.

LISA S.
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Betsey L.
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Wolfe M.
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CODY N.
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Dorothy B.
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Lisa M.
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MAUREEN G.
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AARON K.
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CARLEY P.
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I showed up to a closed shop. I had to call to have the transaction completed. It would have been nice to complete the transaction during the time I called to reserve the truck instead of standing in the closed shops parking lot. Besides that it was fine

DONALD C.
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The people were helpful, and extremely nice!

DOUGLAS C.
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We moved out of California to North Carolina. The people we interacted with through your company were nice & pleasant to deal with. The equipment worked well too. However, I was a little upset with the ridiculously high cost for rental. We spent around $4,000 for the truck out of California, where as the cost going the same exact distance the other way with the same size truck would have been around only $1,500. I understand different rates for different areas, but a difference of over $2,000 is pretty excessive in my opinion and made it financially crippling, especially during this time in our history when our financial situation is being heavily impacted already, due to the mass hysteria shutdown.

James L.
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The staff was very courteous and flexible. Really no need for improvement.

JAMES C.
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The agent was friendly, courteous, helpful, informative and thorough.

Mara T.
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Customer did not leave a comment.

Julie M.
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JERRY P.
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She is always so helpful and friendly. That's why I always go to her!

Marcia A.
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Gin at Little Valley Auto was very professional and adhered to Covid regulations. The vehicle was immaculate and ran perfectly. I will highly recommend this location to everyone.

LINDA H.
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Customer did not leave a comment.

Tracy M.
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John S.
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Robert P.
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Very professional.

Philip J.
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Gin was wonderful to work with - Everything went smooth and easy!

Thomas C.
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All good!

Chet O.
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The online registering not because of the coronavirus but just doing all this paper online is so much more difficult than it would be to just do all the paperwork right in front of the customer it doesn't go any faster because my experience today took me almost 45 minutes to get through all this Internet stuff with glitches and everything else so I would suggest that they go back to the old way of doing it by paper and not putting all this online stuff because when I went to put my drivers license and The online gas gauge that you look at was wrong I had to change it go back to your way

Sarah M.
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The lady way very friendly and helpful! We will definitely work with her again what the time comes! Thanks

Steven R.
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Customer did not leave a comment.

colleen M.
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Nothing. The owners were pleasant and easy to work with. Everything was clean and well taken care of. Great customer service!!!

Donald O.
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Customer did not leave a comment.

Michael D.
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Michael D.
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Gin was great.

Albert C.
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Customer did not leave a comment.

JAMES L.
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Not much. The personnel service and equipment for excellent.

Mark N.
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Very professional and made renting a truck painless. It was a pleasure dealing with them and I highly recommend this location.

Sally M.
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Customer did not leave a comment.

Clifton B.
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andre B.
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Janice W.
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Gin is the 1st uhaul rep to fully explain everything to my husband & I in full detail. I've used uhaul multiple times but phenomenal experience picking up from this location!!!!!

Sheila T.
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Customer did not leave a comment.

John C.
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Nothing. Everything was perfect.

mark B.
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I was very dissatisfied with the first location I was supposed to get the trailer at because the call center double booked . The second location in Alta Sierra was very good. I was very happy with the service I received.

No reviews have been submitted for this location.

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