Gin & her facility were great. She was so helpful and made the whole experience a joy from end to end. Would 100% rent from there again.
ANDREW W
Customer Reviews for Gin's Little Valley Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tristen was Extremely helpful and very polite! It was a pleasure to rent from Tristen and/of Gins Uhaul. I recommend Renting from there.....
ANDREW BVery helpful! I’ve been to some locations where they just hand you the keys and say good luck. Gin’s made sure I did the check out process correctly, taking pictures etc, made sure the windshield was clean, and helped me hook up the car hauler and get my car loaded correctly. The truck I rented was very clean and ran very well. I will definitely rent from them again.
JAMES CVery helpful and everything turned out great!
TAMARA BGreat experience. Friendly and helpful
JANEY CIt was easy
JODY PEasy access and communication! Convenient and friendly.
CORESSA FMy experience was outstanding!!!
REGINA LNo one answered the phone at 3 pm on a Saturday. I had to figure out where to park the trailer, unhooked it from my truck, find a concrete block to put the rather heavy trailer hitch on and fill out my receipt explaining where the trailer was parked. They need better instructions. I was called the following day asking when I was going to drop off the trailer and I told them to look out on their lot that I already did
DAVID SGin who runs this location is a very friendly helpful person. Everything went very smoothly with my pickup truck rental, and the service overall is excellent.
JAMES HU-Haul vendor took me in early that morning before opening time and I do appreciate that. Everything went smooth. Thank you again.
JAY SThe agent at Gin's was stellar.
Eason DI reserved the truck without the $25 insurance but they added it anyways, what a scam!
JASON CErin and Manny, the two staff members I dealt with were fantastic. Can't thank them enough!
Charlie Olocation works good for us, we have used this location before
CARLO LI rented a pick up and it ran and performed flawlessly. It was as clean as a brand new vehicle and served my needs perfectly. Thanks Gin and team.
JOHN HVery happy with the service I received. Very helpful and they were kind enough to loan me blankets for being a Vet.
KATHLEEN MI can’t think of anything. The owner was very accommodating and explained everything to a t.
MARCIA FEverything was smooth. Great experience
MATTHEW SNo need to change anything. Equipment was in good shape. It was ready to go when I showed up. Process was smooth and easy. The people I dealt with were pleasant and knowledgeable. Definitely will rent from this location again!
DAVID BI was asked to sweep out the small amount of leaf's that were left in the back which was new to me. I was not aware this was not a service Uhaul provided, as most rental car companies don't charge the customer if it is not in the same condition as when it was picked up. The woman was nice, and after sweeping I was not charged a fee. So far each Uhaul does things different from the next. I have rented a Uhaul about 5 times in the last 3 months.
Sutton HAlways great customer service!!
VIRGINIA VThe guy was kinda sassy but fine.
SARA SQuick and easy. Reserved online. No problems.
LINDA BI submitted pre registration with driver’s license and credit card payment. Still had to resupply all the same info.
Michael HOutstanding service! Thanks Gin!
MARK NThe gentleman and lady were very friendly and helpful thank you so much much appreciated-chelsea
CHELSEA PThis location provides outstanding service!
Jim WAbsolutely nothing. The whole transaction could not have been better; from walking in the door and being greeted with a welcoming smile to the paper work, to a complete inspection of the vehicle to driving off the lot. Great customer service from Gin to all her employees. Could not have been better.
John HThis would have been my smoothest rental ever, had my original reservation not been at a different location that had to send my reservation to Gin's Little Valley Auto Repair.
Jacquelin HClean vehicle that worked well.
James pThe cab roof leaked and when it rained the water would run down the seat belt shoulder strap and soak the driver
dave wThe initial check-in process (checking plate, condition, pictures) was unclear at first, but then I found the link in a text I received and not within the uhaul mobile app itself.
Brian MN/a. Staff was excellent. Delightful experience start to finish
Daniel RLove this place. The owner is always friendly and helpful. Awesome.
Paul MFriendly staff.
Kurt RGlad Uhaul was there to make my move as stress free as possible, will definitely rent from them again
Michael MThe customer service was outstanding. They really care about their customers. They get you in and out in a timely matter. It was a seamless experience.
regina bJust keep being the nicest and most friendly folks around. Very comfortable to deal with.
Jim AThe man who checked me in was extremely helpful, kind and professional. His customer service was exceptional! So impressed (Unrelated to the location- One of the bags of furniture blankets I received had feces in them. They smelled terrible. I returned one of the blankets in a garbage bag because there was actual feces on the blanket.)
HEATHER RNo improvements needed. Gin and Manny made my experience excellent. Manny was professional, knowledgeable and extremely friendly. Thank you, Mike Branigan
MICHAEL BExcellent experience... always! Gin is the best!🙂
Robert SAlways helpful and easy to deal with. Good people
Mike GNothing!! The staff and rental experience couldn’t have been better!
Byron GNo improvement needed everything went perfect top notch customer service at this location. Vehicle was clean and low mileage
Anne E