Customer Reviews for Gladdens Furniture and Bedding
(U-Haul Neighborhood Dealer)

242 reviews

24 Commerce St   Harrington, DE 19952

(302) 566-1084

Hours

  • Mon–Fri
    10:30 am–4:30 pm
  • Saturday
    10:30 am–2:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 1/30/2023: Closed

Services at this Location:

Contact Us

(302) 566-1084

24 Commerce St
Harrington, DE 19952

Services at this Location:

Hours

  • Mon–Fri
    10:30 am–4:30 pm
  • Saturday
    10:30 am–2:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 1/30/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wilmar B. 
Rating:
5.0

Wasn't bad. Owner/saleslady was really nice

Joes W. 
Rating:
4.0

Very nice people, very helpful. Thank you

Felix N. 
Rating:
5.0

Customer service was excellent. Catrina had me in and out at pickup quickly.

Karen M. 
Rating:
5.0

Woman on site was very helpful with checkout Small Driveway to maneuver in behind the Store

Kyle M. 
Rating:
5.0

Very good people

William M. 
Rating:
5.0

She is very friendly.

Wan Khalil W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Nothing!!!

Kim A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

She was a joy to be with will rent from her again thank you

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

RACHEL W. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

Jim E. 
Rating:
5.0

Great experience! Owner is friendly and professional. She went over everything with me including where to park the truck when I returned it and the location of the dropbox. I would definitely rent from this location again, and would recommend anyone to as well.

Tara R. 
Rating:
5.0

Customer did not leave a comment.

Jim E. 
Rating:
5.0

Very good customer service at he Harrington DE location!

David S. 
Rating:
2.0

Entrance to parking lot was difficult to find. Facility was not open. It wasnt clear where to drop trailer. No signage to indicate where to leave unit. Lot was very small and difficult to manuver in.

Charles G. 
Rating:
5.0

If it wasn't for UHaul changing the agreed plan everything would have gone smoothly.

JAMES E. 
Rating:
5.0

They were very friendly and helpful. The equipment was ready on time, which was very important to me.

Thomas H. 
Rating:
5.0

A great family-run business! Friendly and warm!! Will tell everyone I know!!!!

Robert V. 
Rating:
5.0

Very nice and great customer service

LISA W. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
4.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Worked out very well for us.

Michael O. 
Rating:
5.0

THE STAFF WAS CURTIOUS AND FRIENDLY. THEY MADE MY RENTAL HASSLE FREE AND EASY. FROM START TO FINISH, THE PEOPLE AT GLADDENS FURNITURE AND BEDDING WERE THE BEST! THANK YOU...JOE H.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Customer service was very good and clear and very friendly to help.

Ronald L. 
Rating:
5.0

very very helpful in setting up my move from start to finish she knows her job very well thanks very much . Reginald E. Fortune 420 Friendship Dr Harrington DE 19952

REGINALD F. 
Rating:
4.0

This was our first u-haul experience, but we must say the people here made it a great one. They were very friendly and helpful. We will definitely return to this location for any future u-haul needs.

Shelbi O. 
Rating:
5.0

Customer did not leave a comment.

DAYNE N. 
Rating:
5.0

Casandra was so amazing and accommodating even with the holidays! We even got a bigger vehicle (which turned out to be a blessing) than initially discussed! Everything was handled so professionally and with the customer always at heart!

Samantha C. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

carolyn H. 
Rating:
5.0

Love love Cassandra!!!!she is the prime example of good good customer service!!😀

Barb H. 
Rating:
4.0

Customer did not leave a comment.

Lee T. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Paula R. 
Rating:
4.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Friendly and excellent customer service!

TYLIEASHA W. 
Rating:
5.0

Very polite and professional staf, and the whole rental process was very easy.

James A. 
Rating:
5.0

Owner of store was very nice and friendly. She was happy to help.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
2.0

Do not change the truck pick up location by over an hour of travel time the day before pick up so we could have made other arrangements, like go with another company.

thomas F. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

No one was there and I dropped off at 0930 am and I had to call uhaul later in the afternoon because I never received a check in email and she was just getting ready to check it in.

Patricia T. 
Rating:
4.0

Location changed 4 minutes before pick up and I never received a call. Tried to settle with manager, but unresponsive.

Maura O. 
Rating:
5.0

Customer did not leave a comment.

Tikashia J. 
Rating:
5.0

Needed new tires as tires tread is bad

Donna S. 
Rating:
5.0

Very easy mobile drop off!

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Brooks P. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

My rental experience with the Gladdens was phenomenal!!! I will definitely make them my go-to rental location for all future needs!!!

Samantha H. 
Rating:
5.0

Everything was great!

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

The cost of one way rentals is to expensive. I did not need a round trip rental but it was significantly cheaper to rent as if I did.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
5.0

The 24/7 online process was extremely painful to go through. I would not do it again!! I made the reservation for my move, created an account, added. My driver, did early check in giving my info and drivers info, license, credit card, etc. The driver tried to pick up the truck the morning of pickup at 8am and had to go through a circus online, including a selfie, enter all his info again even with early check in. Then he needed 2 references which took a uHaul rep forever to call one at the time of pick up!, my reference waited by her phone at 8am & never got called, they wouldn't allow me as a ref, because I made reservation, but when online texted driver to ask for another ref he gave me as a ref, they called me, then text him the lockbox code to get the damn truck. Then the gas was to be at 1/4 tank and it was on empty so he had to find a gas station stat. The return online process was even worse with a threat of a $20 charge if not done. Driver fortunately took pics of dash board and truck, then put keys in drop box and came home. I get a text later from uHaul to be at the location to do the online return process so 9pm in the dark, we went back together to the location, I started process and online return process did not recognize my location after I allowed in settings. Driver tried it with my account logon and it found his phone so he did the return process but needed pics of tank, odometer, 2 of truck and one of truck in location as well as a slew of questions asked. Truck was already parked, locked and keys in lockbox. Could not use existing photos in process so had to take them as your filling out process and truck already locked up and keys in lockbox, so took pics of tank from earlier dashboard pic and he took other truck pics including location shot in the dark outside. I would strongly suggest that the process be simplified. Once you register, add credit card info, driver info, maybe pics of license or driver and check references at registration time to approve rental, all that completed at time of registration. Send lockbox code to register account holder the morning of pickup. Return truck to location and key to lockbox. If problems then register person and their credit card is responsible. Similar process as an air B&B.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Judy W. 
Rating:
5.0

Customer did not leave a comment.

kathy M. 
Rating:
5.0

Nothing excellent service

roger M. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

The owners manual is a great tool.The van is brand new, has all the bells and whistles. If you want to find something, like the cruise control, the answers are there. It was a pleasure to drive.

Gwendolyn S. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
4.0

Customer did not leave a comment.

Lily A. 
Rating:
5.0

Customer did not leave a comment.

TYLER W. 
Rating:
5.0

Very very professional experience and very friendly thank you

Francis G. 
Rating:
5.0

VERY NICE TRUCK AND GREAT CUSTOMER SERVICE .

Jeff T. 
Rating:
5.0

Thanks!

TIMOTHY D. 
Rating:
5.0

Very professional ,very friendly

Francis G. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Was directed all over lower Kent County DE to find a 6x12 trailer. Eventually rented a truck from Gladden's Furniture and UHaul in Harrington, DE where they were very friendly and helpful. If the UHaul schedulers can't make or keep a reservation, then I will go to a different company.

Russell K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
2.0

Confusing pick up process ; location was outside of GPS service area so couldn't do contactless pickup and owner didn't know at first how to assist with pickup process making us late for our rental time.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

ROSEZINE M. 
Rating:
1.0

I was over charged by 6 dollars and it is still not fixed, my bill I received in my email states 55 and I was charged 62.

Rebecca E. 
Rating:
4.0

Customer did not leave a comment.

STANLEY H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

I love gladdens. They are the best. Friendly clean and they work with you.

Carmen A. 
Rating:
5.0

Cassandra was extremely helpful and pleasant. Would highly recommend to fit your uHaul needs.

Donna S. 
Rating:
5.0

Everything was great - thanks!

Roberta Petti L. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Great Experience with this rental.

Fred M. 
Rating:
5.0

Really great experience, clean , truck ran like a dream Everyone involved super helpful

WILLIAMT II H. 
Rating:
5.0

Representative was pleasant and cordial. Was very efficient in transferring for truck to Van. This measure saved money on the bill. These reasons are for the Excellent rating.

John D. 
Rating:
5.0

Great service

Michael O. 
Rating:
5.0

Customer did not leave a comment.

LYNSEY S. 
Rating:
5.0

Excellent service. Very nice stuff.

KONSTANTIN P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Nothing, the customer service was excellent and the equipment was in great shape

PATRICK D. 
Rating:
5.0

Always great experience

MAUREEN M. 
No reviews have been submitted for this location.

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