I was overcharged and for what I used it for It was not suppose to be that high I was very disappointed and will not be renting from U-Haul again
VINCENT N
Customer Reviews for Gladdens Furniture and Bedding
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So convenient really helped a lot. Really easy to get. I would recommend.
Sarai CGladden’s U-Haul in Harrington, De is ALWAYS a pleasure to rent from! The owner is friendly & very accommodating. I highly recommend this location. I go past other locations simply because of the great customer service from Gladden’s! Thank you for having such great representatives for U-Haul!
Michelle mNothing everything was great very professional .
Robert CVery helpful and outgoing
MICHAEL EIt is a self-serving location, there was no one to help.
JIMMY EWell for me you could improve by actually correctly changing the price shown for the trucks rented. I rented a 15' and it stated it was $29.95 but I was charged over $50 for this truck. Yes I had the truck for 3 days and was charged a little over $150 and I only went 8 miles total.
VICKI LAbsolutely ZERO directions to locate this place off of a Main Street with only one hidden entrance. It’s clear that U-Haul RARELY audits its partner locations. Be better or be left behind.
KASEY JCassandra was helpful, knowledgeable, and hands on to .make sure I had what I needed.
Justin BAlways have had good and cheerful service from Cassandra at Gladdens U-Haul over the years the many times we have rented trucks.
Michael GShe is ALWAYS pleasant and helpful
ANTONY WAs always the staff are very helpful.
Salvatore SGreat experience!
Lawrence WExcellent customer service!
SAMUEL WMaybe have a few ratchet straps to secure everything. Overall a fantastic experience with staff to movers they were friendly courteous and great sense of humor would request both guys again for sure and recommend them to friends and family.
Steven GEverything was great!
Beverly BContinue to improve the in making the uhaul app more user friendly. Thankfully it's there for off hours users of your equipment.
carl cAll vehicles parked on wet muddy grass, thinking about a drop off after sunset think again!! No lighting. Scary. Daylight no better. Don't go alone.
Cheryl CEasily returned to this site. However, the site is on a small town street that made for a trying return to the proper driveway.
Tony WCassandra gladden is wonderful 🙂very pleasant!very professional and very good customer service!thank you!😊
Barb HCasondra Gladden from Gladden furniture and u haul was awesome to work with! Very pleasant, competent and .streamlined process!!!
Robert Mvery simple process
Gilbert ACasondra was amazing!! Will definitely be back if I need another rental.
SCOTT FDamage to truck was cropped out of photos, cab interior was dirty, and the dolly I ordered was not in the back.
Thomas WIt was easy to pick up the truck in Delaware and drop it of in New Jersey.
Pat FNo complaints I tried to return the truck before the had closed for day but fell behind time however Even though they were closed it was easy to return. I had no problems. Thank you uhaul.
Shelia WCassandra, very helpful and easy to work with, and knowledgeable about the fleet and your needs.
Mike FIt was easy to rent, did not take long to do. Trucks are in great shape.
Eric HIt was great customer service working with Cassandra. She went out of her way to make sure we had everything we needed.
Mike FNot a thing! The return location was SUPER FRIENDLY AND WELCOMING! THANK YOU! She also went ABOVE AND BEYOND customer service for us. Super Pleased!
JOHN NNone
Dene CNo improvements needed! Very satisfied with the service!
Gail RNothing... Everything was great from reserving to pick up to returning. Great overall experience. Never got this kind of service from other uhaul rental locations. I will keep going back and recommending this location to anyone that is looking for uhaul. Thank you...
ken tCassandra at Gladdens made this transaction very easy!
Dana BThis location was wonderful and she was concerned about why they let me leave with a trailer without lights!!
Lisa PAmazing service. The woman was the nicest! She was so appreciative. Would go there to return just to see her!
Brittany oNot a thing. It was a pleasant experience.
Ken JFriendly, helpful, and outstanding customer service.
Dirk GCasaondra is s very helpful and nicest
Barbara AI reserved a van but had to take a truck because the van was already reserved. If I would have known that I would have gone so where else to rent. I booked on -line not at this location.
Robert RGreat customer service!
David SEasy drop off!
Patty HThe seatbelt on the driver side is missing the plastic shroud, makes it hard to get seatbelt undone.
Gwendolyn SGreat customer service provided by this location. I wont go to other location anymore.
Wan KMy rental would have not happened if I wasn’t able to get help from Gladden’s. I had to contact them early in the morning in order to get through check in on the Uhaul site. They were excellent in assisting me and took care of everything. Thank you Casondra!!!
ALISA HLower costs
William MDifficulty back out onto road during departure.
gregory s