If I could give zero stars for this hassle I would. Rented a car haul trailer in May for 1 day. Picked it up about 8pm on Friday and was told more than once by the store employee that as long as it was returned before the store closed at 9pm the next day there would be no charge. I rushed to make sure to meet that window and dropped it off about 8:30pm Saturday. Even talked with the same employee, the parking lot was busy and full and he showed us where to park the trailer. Imagine my surprise getting a receipt the following week for 2 days charge because they showed the trailer as returned Monday morning! I filed a dispute on my credit card as well as with uhaul. They requested photos of the trailer being returned, which was NEVER mentioned for me to do until the point of dispute, and said because I couldn't show proof of trailer returned they could only offer a certificate for future use of a uhaul rental - which I have ZERO use for. Told them to check their store cameras for proof of return. The charge is now back on my credit card and I'm working on a second dispute with uhaul. Renters beware!! I will never use them again!
LISA M
Customer Reviews for Glasgow Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding service, very honest, friendly, engaging and a great ambassador for Uhaul!!!!
JOHN KHernan was unprofessional I advised that the unit was not clean it had an oil big oil spot and something else on the ground he stated that most of the units are like that I advised that the unit I have already is not like that he act like he didn't even care!
DARLENE MWell done!!
DAVID PIt was a mini-mart, gas station and U Haul location -- with no bathroom!
RANDI LNothing
CHARLES LPick up took a bit of time. Even when you register online. I was getting paperwork telling me the amount of miles on the van and that the tank is full. However when I go out to the cargo van the mileage is way off and the tank is not full. I would have had to pay the difference if this wasn't picked up on. The gentleman who helped me was friendly and ensured me that this wouldn't be a problem when I return the van. Once I get home, I then realize the interior of the van is covered in grass and mulch. If I take a photo first and then I spent over an hour cleaning it out in the heat. My daughter has significant allergies and asthma and do not want her belongings or anyone's belongings and the back off filthy band. The van rode nice and everything function to the best of my ability. It was easy to drive and to maneuver. Very useful space for drinks, phones, road snacks. The seats were very comfortable along with a armrest. Upon return, no one goes over the van directly with you to assure there's no damage or that any damage that's on the vehicle wasn't initially there. However I took photos of the van prior to leaving the parking lot initially and at my home. I explained to the gentleman about the vehicle interior covered in grass and mulch. His response was oh that's okay. He immediately told me I was good to go and I laugh not knowing what I would be charged from that point on. I later received an email charging me with more money based on mileage. I just feel this should be done in person when you're returning the vehicle. Again both gentlemen but I interacted with more friendly and the vehicle drove relatively well. However this location seems extremely busy
CONNIE RI would NEVER recommend U-Haul or any other service they have. They take ZERO responsibility for their actions.
DANIEL LProfessional and courteous! Keep up the great work!
RANCEL JClose to home. Retail agent excellent
BERNARD LI already submitted a video showing how dirty the interior of the truck was when we opened the gate. There was dirt and white powder on the floor. All it needed was to be broom cleaned and no one had. I think some kind of discount is in order. Jack Heslin 203-545-4023
THOMAS HVery good!
ANTHONY MThe truck I was assigned had no gas cap, only a rag stuffed into the opening. I was not comfortable with that, so asked for another truck. Fortunately there were two other trucks of the same size and they were able to give me one of those vehicles. I shouldn't have needed to make that request, but everything worked out really well. The truck was perfect for our needs.
ROBERT SThey could not have been nicer. Hooked up the trailer for me and all I had to do was make sure the lights worked, which they did. Paperwork was a snap, I was on my way in minutes. I highly recommend this location.
GEORGE KOur requested location didn't have the equipment we reserved. You guys called and transferred us to a new location. Whatever. Then, with less than an hour notice, the new location called and like little babies (not like professionals upholding the U-Haul name), they wanted to go home and told us to come now "or else". Well, I don't know if you guys know this, a lot of times when people need a U-Haul, they're coming from other locations. We were still 2 hours away from the location YOU GUYS MOVED US TO. And then when we went to drop the U-Haul back off, these gas station attendants acted like they had no idea they were a U-Haul drop off site, and maybe they weren't. It was a terrible experience and I'm telling everyone in my network about it. U-Haul is an atrocious mess and definitely not worth it at all.
MARYSA MSimple straight forward in out less than 15 min. Quick decent service I picked this location from the reviews was not disappointed highly recommend
SAMUEL RI was overcharged by 20 miles. I tried to send pic of dashboard with miles out… site rejected my email.
GERALD TI was charged for an appliance dolly, and it was never given one
MICHELE BExcellent customer service across the board.
Fallyn HAwesome experience. Will be back and definitely would recommend.
FALLYN HExcellent service. Easy process. Will use again.
Wesley MThe guy was very friendly and very polite
MARTIN ECrowded, too far to drive
MICHAEL ZNone
CLAY TService was fast and easy ;)
EDILENE JGreat place great people my go to all the time
TAMINA WRental agent was very helpful.
KENNETH PEasy Peasy
NICHOLAS STruck had check engine light on as soon as we pulled out of gas station . After the first load we had to jump it . Customer service over the phones was excellent but at the Sunoco the guy had no desire to do his job . He never once came out of the building when we told him the paperwork had the gas gauge recorded incorrectly it said it was on 3/4 tank and it was only on 1/2 he said for me to go take a picture on my phone and bring it back in and then he adjusted it . Didn’t want to bother to give receipt on return I had to ask for it and he eventually gave it to me . At the pumps trash was overflowing on the ground everywhere . On return people had just dropped trailers and trucks where ever they wanted it was almost impossible to even find a safe place to park it . Very disappointing experience. Other then the people answering phones for sales and service were very polite and helpful
MARY GEverything was great. Third time renting here!
JEREMIE CMy transaction is showing as complete on my bank statement however i was not refunded my deposit . So you can make this experience better by making sure I get my money
MARK BDrop off was easy, and the staff members were extremely helpful and friendly.
SUZANNE HI put no for the equipment it wasn't maintained well it had a low tire but the gentleman did air it up for me but it went down again a few hours later I had to get a can of stp tire repair but Alex from uhaul made things right with me.
JASON GNothing else to be done ✔️
THEODORE AThe guys were very easy to work with. I have rented from this location before and will continue to go back
MICHAEL OWhen I came to pick up my trailer rental. I was able to drive away with the first trailer. I got all the way to my shop and tried to back it up it wouldn't back straight. After loading my equipment I found that the axle was broken. This was upsetting because I was headed to Princeton NJ. Once I returned to the uhaul rental depot. I had to unload my equipment in the lot then hook up to another trailer then reload my equipment in the new trailer. This caused me time I arrived late to my appointment as a result.
MELVIN ANot sure, Great experience
Donald KConsistent good
Amandeep SThe truck I had already had problems. Like oil Change and low tire pressure the team should have looked at it before handing it over to me.
RAKESH AAwesome experience with them! So nice to deal with. Easy exlerience for sure. Will def recommend if a uhaul is needed!
JONATHAN VThe attendant/manager was excellent and made me feel right at home. Excellent to do business with. Very kind, family guy.
JOSEPH FHad to wash the inside of the trailer. It was filthy with loads of caked dirt. The service attendant was incredibly helpful, kind and patient with me. I’ll send anyone to him!
CHRISTOPHER Mtough parking lot when crowded
EUGENE SThe checkin process and check out process were smooth with no issues.
JAMES SEverything was great, Raj went above and beyond to make sure the trailer was hooked up to our truck correctly. Will definitely use them whenever I need uhaul again.
HAMZA SNever an issue with UHaul
JOSEPH LGreat experience, called last minute for a truck, was given the sizes available and showed up to a smooth transaction.
JOHN KThe truck ran like shit we had to jump the battery twice the track shaked really bad when you drove it and the gas lid was broke
DEBRA JGreat experience. The van I rented was wonderful. It was easy to drive many updated features. It was easy to load plenty of space. The staff of the Sunoco was courteous efficient. I extended my rental with them as I needed the van longer than I anticipated. They were helpful And easy to work with.
LISA CCashier representatives were extremely kind and helpful with my rental. I will definitely rent from this location again. Happy New Year !!!
GREGORY KThe space is to small and congestive. Need more space to operate a store selling eatable items and also trying to run a rental company with only one person to assist.
EUDORA GGreat customer service and patience. Easy pickup and quick reservation process. Will use again.
KATRINA CDon’t go changing anything.
Mitch KWrong mileage and we didnt go through paper work. I was later billed $50 by the other uhaul and yet mgr gave me discount
LINDA SDeep, the cashier, was very polite and helpful. He made the whole transaction fast and easy.
MARC Wclean and easy
Emily CThe name on the contract wasn't even my name. It was my contact information, but another person's name. The truck was on E, but the contract showed almost a full tank. I left the location and headed to WAWA to put gas in the truck. I stressed that I couldn't be sent to Delaware and that due to trade and especially the time restraints, that I needed to stay on the Maryland side. I even called the day before to verify that the van would be there. I was told yes and if would be parked out front. That morning, I get a message stating that I had been relocated to Glascow and only a 15" truck was available. I told them it would not fit in my designated unload spot. Late for my pickup spot, and we are now walking PA equipment and drum hardware to the end of the block, because this truck would not fit or could turn down this small alley. Started the evening off with some pissed off people. THANKS A MILLION U-Haul
ISAAC FGreat uhaul location, needed a last minute trailer rental and these guys came in very handy. The guy behind the counter was extremely nice and walked me thru the entire process. If I’m ever in need of uhaul again these guys will be the first I visit. Thanks again
HAMZA SThe check-in was cheerful. The truck had some extra pads left in it, which was fine. (I didn't need them, but I wasn't charged for them so I didn't care.) The location didn't have the dolly that I'd requested but they let me use the appliance dolly for no added charge. I guessed 30 miles but it was much less than that. The final receipt had the correct mileage, so I was charged exactly what I'd expected. The check-out was equally cheerful. I would happily go back there again if needed.
GEOFFREY W