Very good service
OLEKSANDR T
Customer Reviews for Glen Haven Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service Thanks
JAROSLAW JThe owner is wonderful!
JEFFREY C2nd time renting at this location. Friendly and prompt.
ANDRE RKeep doing what you are doing. Made my day less aggravating and was very helpful.
DANA JLocation had questionable people who harassed me because I was taking photos of the equipment like required.
Laura CTheir uhaul have reverse camera, very helpful
AMIT UThe salesperson behind the desk can be more engaging in conversation, but the experience was good, and I appreciate his flexibility.
WALLACE DGreat service. I’ll be back if needed again.
KEVIN GTire pressure check to guarantee that all tires were good.
Wesley BWhen asking questions about rentals be upfront. The gentleman in saint Thomas informed me that it would have been cheaper for me to rent the trailer in Brampton drive to Saint Thomas , load a bring it Babcock to Brampton for $19.99 plus taxes , but I was stuck and had to rent a trailer in saint Thomas to get my product to Brampton and got charged a drop fee. I was very upset but had no choice. It would have been nice when I went to the Brampton location they would have explained that to me when I asked for the rental. The people in the Brampton store can learn from the people at the saint Thomas store as far as better customer service in explaining rates. The trailer was good I got the job done but learned a very expensive lesson. It angers me that I had to pay what I did.
RODERICKF YTire on trailer was bald, cracked and the tread was soft to the touch
Thomas SNick was very helpful and everything went smoothly with no problems.
THOMAS OTruck had issues that I reported to them. Had a loud harmonica like sound coming from the air vents when I got up to 80kph and got even louder the faster I went. Was annoying for the 40 hour drive!!!
Wesley BExcellent service
Wesley BThis has nothing to do with the pick up or drop off location. The U-Haul app is unreliable and crashes periodically without any warning. It is extremely frustrating as a customer who is used to service three times in the last year and plans to use it again in August for one of my kids.
Ruth-Ann JSeems there is a exhaust leak which causes more gas use. Also when icked up there was only 1/4 tank which means I take it back with the same. I think the location should fill it up so this doesn't keep happening.
G.E.Brent SAs expected, staff were friendly and helpful.
steven tEasy to work with
kevin gPicked up the trailer and half to the destination notice the driver side wheel was wobbly and making a loud sound, did only one small load, supposed to do two loads but wheel was in extremely bad shape.
Muhammad CGentleman knew about my arrival, asked is truck was cleaned and gas filled. Very smooth return. Thank you
BEKIM SThe vehicle stunk like body odour and cigarettes! Deodorize before renting the vehicles out.
DREW EHaving HAD to use the online rental process made this a time consuming and frustrating process. Amanda who set up my rental was very good, friendly and helpful. The people who assisted at return were rude, unprofessional and very impatient.
SCOTT FMy only complaint is that the wipers need to be changed badly on the van. In the rain ti was very hard to see properly and I had too wait and drive only when it was not raining. Otherwise everything was working and I found the staff pleasant.
michael bClearly this family run business cares well for their customers. Thank you.
PATRICK mFor filling up the fuel upon return, it would be easier to judge fuel used if truck was kept at full instead of 3/4 full.
Heather MThey were very accommodating and pleasant to deal with. Clean truck - smooth process from start to finish. Highly recommend this location
Dianne WThe engine light was on battery lost voltage for a good 5 min breaks a little worn almost in an accident had to really hit breaks they were so low I will never ever go to that location again
Travis KThe whole process was great and the price was reasonable. I would rent there again.
VICTORIA HAt fist there was an issue with the truck I had rented, but their team work quickly to find me a replacement with in a few mins drive. They also refunded me a some money as an apology.
Douglas TI had chosen a Uhaul location in London (745 York St) and when I arrived, they informed me that the truck was in St. Thomas. I had received no text, no phone call, and the email that they said was "sent yesterday" was sent at 10 am that morning, when I was already in London. Very unprofessional. The location in St. Thomas was a half hour away, meaning my moving was pushed back an hour. The location at St. Thomas was very basic, the convenience store itself was not great. There were blankets, which I had rented, but no furniture dolly. So again, very disappointed.
AnneMarie ZIt would have been more convient for us to be able to pick up our truck in Cambridge instead of having to drive ovrr an hour to St- Thomas. However the scheduling team was professional in explaining the truck shortage. Also the manager at the pick up location was friendly, knowledable and did a full walk around with us of the truck. Excellent customer service.
Brian MThe person in the hotel was not very helpful, interior of the truck was dirty. Aside from that, the experience was average.
Kenneth RI tried to drop off the trailer before my return date in the evening and informed the owner that the trailer had been dirty before I rented it and he told me that I would be charged extra if I left it. I took the trailer back with me that evening and went back in the morning and spoke with another person there who was very considerate and said he would look after it. Overall it was a very bad experience. I am very reluctant to rent another u haul again.
helen mSelf check app did not work. I had to go inside the kiosk wich delayed by pick up by almost 40 mins. My amount was more then the original quote initially was, and the truck was dirty inside upon pick up wich required me to sweep it out before we could even begin to load anything. Im not sure how the truck was dirty when there is a sign that says there will be a $25 fee if the inside is not broom swept apon drop off.
Russell WActually keep doing what you are doing, i enjoy renting from you guys Daniel
DANIEL PNothing really. The van was clean and had gas in. Person helped me completed the check in and out paper work. Over all very good.
KARENANN TThe gentleman who works at the hotel came out and told us where to park even though it was after hours. He was very friendly.
David PStaff was very helpful with everything. I've used U-Haul with my last 3 moves and no problems.
CHERYL PThis wasn't my first choice of location, but they had the equipment. Attendant was friendly and helpful
ROBERTGEOFFREY PI have rented several times from this dealer and on each time the service has been outstanding. Dealer is polite, professional and knows his stuff. I would without hesitation recommend him to others
JOEL HThe signage was not clear enough, I ended up pulling into the business's parking lot next door and had to do some fancy driving to pull the truck around.
STEPHEN PKeep up the good work/.
PETERCHARLES MMake it clear how much is charged for extra milage and not hide it in the fine print. Truck uses considerable gas and is a third the cost of the truck rental itself to refill.
VICTORMANUEL RVery helpful with trailer
SCOTTB RIt was okay for a key drop-off but this hotel location has reduced hours making it less helpful if needing to inquire about any issues/concerns.
TODD SClean back of truck out
COLINDANIEL GVery good employee. I was met with a cheerful hello and quick intelligent answers to my questions.
DONNA B