Owners would not come out of the store to look over the truck prior to me taking it. The emergency brake would not turn off on the truck, I went in twice and asked him to come look at it, he would not and just kept saying keep putting it on and off and it will go off. I was told truck had 1/4 of gas, it did not. Drove the truck 17km, put $20.00 gas in it and returned truck. Again they would not come out to double check the gas, mileage, condition etc. The next day I get a phone call from the very rude man accusing me of not putting any gas in, I explained I did and have the receipt as well. He said too bad you didn't we will be charging your credit card for it. Charged my credit card an additional $50.00 for a total of $97.00. I told him I would be calling head office and he hung up. DO NOT deal with this location, they will rip you off as I can see now they have with others.Amanda B.
Moving Truck Rental in Saint Thomas, ON at Glen Haven Motel
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Saint Thomas, ON N5P1G7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Though the U-Haul hours listed were 9am-9pm, the office was closed; however, the adjoining motel had a bell for the manager, but not for rentals (though I rang, anyway, to confirm whether I needed to provide him with the final mileage). He asked that I back-up the truck on the property after having already parked it and drop the key in the slot.Todd S.
Make sure the location has the equipment you have reserved when you get there/at the location is was reserved at This was not the location I reserved at and added 1 hour to my pick up on top of not having the furniture dolly I reservedjustin C.
don't send anyone to Blake street your key boxes are hanging on a wooden shack i would take uhaul away from who ever owns this locationjohn C.
very good and helpfulDENNIS H.
The truck wasn't too dirty but did have a light layer of loose debris in the back. The blankets were clean and cheap to rent and kep the furniture from contact with the dirt in the box. Service was great. I drove away within 10 minutes of arriving at the location.Andrew G.
Very friendly staff, amazing service, it's a 10 Star service The best in CanadaHessel D.
Pick up was great. However was told over phone I would have the truck two days. Got a message saying truck had to be back in 24 hours which was before my moving day and was unable to keep truck for full two day's. instead was told when I called that I could keep the truck till 8am next day at no charge since I could not use for two full days. But was still charged an extra day. Was also told I could drop truck off close to new home. But has to drive 30 minutes out of my wayDavid L.
The man was cleaning his motel and the door to office was locked. He must've heard me trying to get in. He came out of a room told me to put key in drop box. Nothing else. I asked about the payment and drop off confirmation and he told me I'd get an email. Not very helpful at all. I'm a first time pick up drop off 2 different locations and first time renting a vehicle. We have only rented a trailer one other time pick up and drop off same location.June T.
Suggest to help / guide customer to drive and leave the parking lot where all rental vans are parked very very close to each other. I had a minor incident yesterday when drove the rented van in the parking lot by hit and broke another vans mirror. I was lucky that the manager kindly waived the repair charge. Thanks and I strongly recommend this rental location. Ben St ThomasBING ZHONG Y.
Guy freaked out about the parking and very rude..I didn't pass a gas station on way there but noticed you guys charged me almost 60.00 for gas even though tank was over 1/4... Did I mention I didn't get 12 furniture pads that I paid for...No reimbursement for that...Thanks for nothing...Never again...Totally disappointedBrian C.
Safe contact free pick up and returnCasey Y.
Just in case someone has a problem with the truckshare on their phone then the location should be open to further help the customer. I waited 30 mins to get my truck because my chat closed on me before i could be told where the keys are and the password.Pete M.
The self serve option is HORRIBLE. Took us over 30 minutes just to get our truck.Tom H.
Still waiting to see how much I owe ????GREGORY P.
Excellent customer servive from the moment we inquired for information to the moment we returned the rental.JOHN Y.
Friendly staff, and helpful.John V.
The guy I rented from was fantastic to deal with. ThanksBenoit S.
The trailer gate was very hard to open. It made things very difficult to load and unload The trailer drove very rough extremely noisy and didnt take small bumps well. As for the owners they rushed me to have the trailer back in 4 hours when I paid 6 hours they text and called me asking where I was. There debit machine didnt work and they said I had no other way to pay other then credit. They took pictures of our credit card and vehicle with out a reason. Over all the experience was very lousy. The trailer was not maintained and it was dangerous to drive! Unfortunately I will not use this location again.Robert C.
The agents at this site did not come out of the office either on pick up or return of the vehicle. No one was available on the return to rwview the kilometers or the fuel tank level.Even though the gauge was higher on return than on pick up I was charged and extra $8.63 for fuel. Remember no one checked this with me and I did refuel the vehicle to ensure there would be no issues on return. I have now made 2 phone calls to the site to complain. On the first call I was told I would receive a call back (no call) and on the second call the agent hung up on me after saying it was not his issue but rather I needed to deal directly with U-Haul. It was the local agent who marked the fuel gauge level in at the wrong level, not head office. I am now waiting for a call back and a refund of the $8.63. The vehicle on pick up had mud on the drivers side floor and the outside of the vehicle was also some what dirty. Not what I would expect. Not having someone AVAILABLE TO CHECK THE VEHICLE OVER ON EITHER END OF THE RENTAL IS ALSO NOT WHAT I WOULD EXPECT. AND THEN TO HAVE AN EXTRA CHARGE ADDED TO THE CREDIT CARD WITH NO OPPORTUNITY TO QUESTION IT IS REASON ENOUGH TO GO SOMEWHERE ELSE THE NEXT TIME i NEED A RENTAL AND ALSO TO NOT RECOMMEND THIS PARTICULAR AGENCY OFFICE.Barry B.
The drop off location was a motel which was a bit confusing for a uhaul location but the man we spoke with was friendly.Linda F.
I usually rent from this location. However was not happy that the truck was on 1/4 full when I picked it up and needed to put gas in it before I got started. Mind you I could bring it back at 1/4 full. Just does not seem fair for the next person renting. The last time I rented from a different location it was the same thing. And I needed to put 70 dollars in gas in before the truck even moved too far.Darryl D.
Everything was great-thank you!KIMBERLEY B.
snow tires in Canada should be required, lost a day trying to move unsuccessfullyCHRIS F.
Just keep doing what your doingAlan P.