Customer Reviews for Glorias Corner
(U-Haul Neighborhood Dealer)

Rating:

1.0

I reserved a truck and a trailer on May 10, two weeks before I needed them for a move on May 24/May 25. The DAY BEFORE I was scheduled to pick up the truck in my town, UHaul called me and informed me that I needed to drive forty minutes away to a different pick up location in order to get my truck and trailer. What's the point of RESERVATION if the equipment isn't RESERVED for my scheduled time and place? Does UHaul think people just wanna wing their move? Does UHaul think people move every other day and so this is routine and they're flexible about it? No, moving is already stressful enough, I don't need somebody calling me the DAY BEFORE to tell me now I have to completely alter my time table. Whatever, I drive forty minutes away to Glorias Corner to pick up my stuff because, according to UHaul, there was "nothing they could do." There the gas station clerk made me wait for forty minutes while I stood off to the side as he rang up customers as they came and went. Every time the store cleared out, he would begin to gather his things and prepare to give me the truck and then more people would walk in. Mind you, on paper, the rental for this truck and trailer was a transaction of about $700 dollars. I am moving across multiple states, on a time table, already had to drive forty minutes to a different pickup site, and now I'm being treated as a secondary priority. Finally, he comes out from behind the counter and takes me out to the truck. I tell him I reserved a trailer too, and he just kind of looks at me. I stand there while he just scratches his head and looks at the trailer until he tells me it's broken and I can't take it. I tell him this is unacceptable, and he gets on the phone with a UHaul employee. The employee then tells me that I can drive another twenty minutes to get the trailer that I want. Those extra twenty minutes, were in the opposite direction of my home, so that would make it an hour drive back before I even got home to pack my truck and load my car. I tell him I can't do this because I'm on a timetable and it's already screwed up, so he promises to personally bring me a trailer at the home that I'm moving out of. I went home, I packed up my truck, and I just sat there twiddling my thumbs until he texted me to tell me he'll show up at 7PM. Keep in mind, I scheduled my pick up at 9:30AM. He showed up at around 7:25PM (later than he said) and connected the trailer to my truck. We began loading my car on and then he informs me that my car sits too low. I entered my year, make, and model into the reservation of the trailer. How was I JUST THEN learning that my car wouldn't fit onto the trailer? I asked him what we can do, and he suggested putting 2x4 wooden planks under my tires to lift the car up. I tell him we can do that, so let's grab them out of his truck, and then he tells me that he doesn't have any wooden planks in his truck and he can drive us to Lowe's. I got in his UHaul truck and he immediately, without asking, started hitting his vape with the windows closed. He drove us over to the Lowe's where he went around 25MPH-35MPH into the parking lot, blew through a stop sign, and almost t-boned a family in a Honda Odyssey. He took another deep hit off of his vape and then defensively remarked "why would they put a stop sign there? That's so dumb." We went inside, and he couldn't find the wood we needed. I hadn't even considered until that moment if he expected me to pay for the lumber or not. He asked an employee at Lowe's to use their lumber saw to cut some fresh wood and the employee told him their saw was down. At this point it was around 8PM. I told him to forget it and that I didn't even care about having the trailer any more. Because of this whole debacle, not only was I super late to meet my friends who wanted to have a goodbye get-together, but I had to leave my car in Georgia. I had to buy a plane ticket to fly down to Atlanta, get a ride to Athens, and then drive my car back up to North Carolina.

Rating:

5.0

Excellent trailer ,would use them again ty

Rating:

4.0

To have the evening work staff knowledgeable to how to rent uhaul devices, only the owner, who is there during day can perform duty. The evening worker could not help, did not know anything, had to come back following morning. Other than that all was good.

Rating:

4.0

Every thing ran smoothly.service was good.

Rating:

1.0

No help with unloading. The lot where you return looked like a UHaul graveyard of chaos. The grass was growing up and there was a lot of trash.

Rating:

4.0

We put the same amount of gas that was in there which was 105 miles. We filled the tank to 105 miles and the i was charged another 12 dollars for gas.

Rating:

1.0

Yes y'all need to call me at 229-550-1072 about this U-Haul truck because the U-Haul was raggedy and plus I overfilled it so y'all send me my money.

Rating:

5.0

Awesome lady.

Rating:

3.0

Trailer was in excellent condition and pulled better than expected tracked well and rolled smoothly I got excellent fuel mileage

Rating:

2.0

Make easier pick up. Especially when pre checkin was completed. Took 30 minutes just to pick up a 6X12 trailer.

Rating:

5.0

The rental, pickup, and drop off the next day was easy. The truck was easy to drive even though it’s bigger. I’d recommend this location.

Rating:

1.0

had 4:00 pick up ! Cashier cussed me out because she didn’t know how to work equipment but I had already had paid so she had to figure out something ! Didn’t get my u haul 5:10 ! Will never use this location again ! $100 deposit took for some reason that I’ve still haven’t back !!

Rating:

1.0

The people there was rude in general. I got rude back. They do not know anything about U-Haul. They do not need to be renting them. They do not know how to use the computer. They do not know anything about renting the trucks out much less checking them back in. I will not ever go back to that location.

Rating:

5.0

Nice lady and no problems returning.

Rating:

4.0

Uhaul did well like my last rentsl

Rating:

1.0

I was never told to check my email about a specific drop off time. Because of that I was charged for 2 days, when I dropped it off in the time frame of 1. Very unprofessional.

Rating:

3.0

Better customer service and I put down a $100 deposit and haven't received it.

Rating:

3.0

Hire English speaking staff.

Rating:

4.0

The employees at this location spoke very little English. Eventually they gavee the phone to speak to a woman who spoke no better English. Frustrating. There was no paperwork or messaging to the employees about my rental. A real Mickey Mouse operation I will not rent from there again.

Rating:

5.0

Gloria’s Corner saved our moving day because they went above and beyond to get me a truck. Further, they were kind and thoughtful. Prior to going to Gloria’s Corner, the UHaul experience was a disaster because my truck reservation, which was verified the day before, was not honored. There was no truck for me at the reservation location and pick up time. I will follow up with corporate about that! I drove to another city and found Gloria’s Corner where they allowed me to rent a truck they had on their lot and drive back to the city of my move. The actual rental location was the only positive experience with UHaul on this occasion after having been a loyal consumer for many years.

Rating:

1.0

Customer service very rude!

Rating:

3.0

I stopped at the pickup location to let them know the hitch I had wouldn't work and I had to go to town. When I got back back my reservation had been canceled for no show. I wasted 30 minutes getting a new reservation.

Rating:

3.0

Advertised phone number is not answered

Rating:

1.0

Customer service Communication Overall Performance

Rating:

4.0

Very good experience with person that made the reservation with (John)? Courteous and professional.It's too bad I cannot say the same for man that I picked up at location.I've been in retail,for years,and I recognize one with good customer service skills immediately.

Rating:

4.0

Be honest about the gas because I would have put maybe $15 to put it back on half a tank!!

Rating:

4.0

When I trying to do it online it kept freezing up🥴🤦🏽‍♀️

Rating:

5.0

Everything went smooth and employee was very nice and helpful.

Rating:

2.0

The lady I spoke with was rude and had bad customer service

Rating:

3.0

Return key processes is very complicated

Rating:

3.0

Attendant had to put me on the phone with someone to finish off the rental.

Rating:

2.0

I was over charged for the smallest truck they had only had it for 4 hours my bill was 91.00 dollars. Never received a final bill I had to look at my credit card invoiceto see what I was charged.

Rating:

5.0

Only if completed on line because Not everyone there understands the process.

Rating:

1.0

I would not use U-Haul in the area with the likelihood that I could pick up here again. I would recommend getting trucks as close to Athens as possible or find someone more reliable to be providing great U-Haul services.

Rating:

3.0

Sadly I discovered the hard way that: The enclosed trailer that I was connected to was not properly inspected prior to me leaving. There was no lights check. The the lift door was jammed open and it had been raining - the inside was wet and filthy. I realized this once I arrived home; I mopped & cleaned the inside. Then I fought to release the door, finally succeeding after having bruised both of my hands. While driving the trailer after nightfall we were stopped by a cop for having no running lights! There didn’t seem to be much concern and no apology upon our return of the trailer and discussion of improper lighting/electrical function. I learned a valuable lesson: don’t take for granted that attendants/employees/owners will carry out expected tasks. In the future I will inspect and do light checks myself prior to a hookup/leaving with equipment!

Rating:

2.0

the guy inside the store had to call someone to ask about the key when it was hanging behind him the whole time and it took way longer than it should have. the truck was unlocked and cigarettes were in the ash tray and smelled so strongly of smoke

Rating:

1.0

NEVER USE U-HAUL. BOOK ANYWHERE ELSE. It is impossible to imagine anything U-Haul could have done to make my experience worse. This location was OK but I should never have been there. I booked a 15' truck, for pickup in Athens, GA, where there are 9+ U-Haul stores. The warning that I might be directed elsewhere in the "vicinity" certainly would not make anyone think they'd have to go 45+ miles away ($57 Lyft ride) to pick up. The day prior to my pickup, I received a call telling me to go to Greensboro, GA (also 40+ miles away in a different direction) to pick up my 15' truck. The morning of the reservation, I got a call from Greensboro saying they had no idea why I was directed there, they had nothing available. Because they did not answer the phone, I drove to the 2900 Atlanta Hwy location in Athens, GA, where I had originally reserved pick up, hoping for assistance. I was the only customer in the store, and there were 2 employees, so I was surprised they were not answering their phone. Both employees treated me horrendously, the lady even rolled her eyes at me at one point. The gentleman, who said he was the manager, must have thought her rude treatment was fine, as he did not intervene or assist when I asked if he could help. After calling the same central U-Haul number I could reach on my own, they said all that could be done was for me to go to Elberton & get a 26' truck - twice the size I needed. The Elberton employees were extremely nice, although the 1st truck they gave me had bad brakes & they had to change me to a 2nd (also 26') truck. I incurred an extreme additional amount (estimated $575) in travel costs, including tolls & gas from larger truck, and extra night hotel due to delay caused by U-Haul. I also had the ridiculous stress of driving a half full 26' truck - instead of the 15' one I reserved almost a month in advance - up the east coast & through 3 stops in NYC. U-Haul does not understand at all that those making reservations are relying on product & schedule. This should be an underlying premise of their business, as it is with Penske, Budget & other truck rental services, yet at every single conversation, I was told that was not guaranteed. And made to feel it was somehow unreasonable for me to expect what I reserved, when I reserved, at the price I reserved. NEVER AGAIN.

Rating:

2.0

When we picked it up they told us it was already booked we could get it a six that afternoon. We ran all over town to find another one but couldn’t. One hour later we went back to tell them we would take it at six. They told us we could get it then. We wasted one hour and then we got it.

Rating:

1.0

Trailer was dirty and had grease everywhere that ruin my stuff. I had to hook up by myself with no help..

Rating:

1.0

The owner was not at the location, the gas station cashier had to call her/she said ‘they had just left the store bc they had things to do.’ Age ansl time me ‘customers just figure it out’ when I asked how I hook up car tow to the truck I rented. So a random guy the cashier knew walking into gas station helped me figure it out! I called uhaul number today report all this/make sure I was not liable for my car or trailer if something was done incorrectly.

Rating:

2.0

When returning the truck the system had me down for a 20 foot truck as well as a 15 foot truck that I rented. Gloria's Corner was trying to tell me that I should return the truck with a half tank of gas when my contract that was in my hand said a quarter tank. Afterwards I called the main U-haul office and was on hild for at least 20 minutes and spoke to Scott. He answered my concerns but give me a half hearted sorry for my trouble at Gloria's Corner.

Rating:

2.0

The U Haul I rented leaked. My furniture got wet. I reported this to the location which I rented from.

Rating:

1.0

Rented from this location several times recently and it’s TERRIBLE! Look up my number 973-841-0855, you’ll see I’ve rented a lot of times over the years. This location is HORRIBLE. It’s a gas station run by a husband and wife but the husband doesn’t know how to process the uhaul so he calls his wife. There’s screaming babies in the background. I’ve rented from uhaul MANY times yet she’ll ask for things I’ve never done before. I can check in yet still takes me 20 minutes because she’s never at the location. I rent trucks and trailers for business so if I make a reservation for 10, I need it at 10. I don’t want to show up at your location and he told I have to wait 20 minutes for her to come when she actually never comes to the location and is so unprofessional with handing the husband’s cell phone back and forth, heating a baby crying... I have stated to the husband, if you want to be a uhaul dealer learn how to do it right. At this point I hate uhaul. I switched to Budget for a long time because it was so much easier. We switched back to uhaul because our new location is not near anything but uhaul. At this point, we are going to try another dealer in town. If that’s a hassle, we’ll be happy to drive the 20 miles to rent from professionals. At this point it seems uhaul doesn’t really care about performance or customer service, they just find any idiot who want to be a dealer and puts no standard. You may be our motivation to buy our own trucks as clearly you’ll let any idiot be your representative.

Rating:

2.0

Consider not charging people for an entire day if they're only 2 hours late returning the truck. Train your independent distributors so that they actually know what they're doing.

Rating:

3.0

Store clerk on the register only person there, between checking out customers and clerk trying to take and register me through her junkie cell phone. Taken way to long. Then I had to move uhaul trucks to get to the tow dolley. Other than that , the dolley pulled flawlessly. Thanks UHAUL!!!

Rating:

3.0

Difficult to tell where to drop off. Appears to be a dark parking lot in front of a car wash of some sort next to a gas station. Lot was full and unattended when we dropped off, so we just wound up finding somewhere to put the trailer.

Rating:

2.0

The operator (store clerk) did not know how to rent the uhaul. He told me to go online to fill out the rental request. Then he came back and had me talk with his wife on the phone and she took all my information. There were no supplies blankets, pads, roles, etc available or offered. The truck Interior was not clean with ants on the dash and cup holder.

Rating:

3.0

This place needs lights. I park it in a run down car wash, very dark. walk the parking lot to drop box. a man came out of the car wash and followed me. I did not feel safe. He followed me to my car I got in and was waiting a half hour for him to leave. He stood at the drop box. Could not get app to work on my phone and was being watch by man the whole time. Had to come back the next day. The people were nice. Not safe at night to drop off.

Rating:

1.0

I’m not sure if you have a solution.