Customer Reviews for Go Green Sunoco
(U-Haul Neighborhood Dealer)

145 reviews

3000 Dunckel Rd   Lansing, MI 48910

(517) 325-9388

Hours

  • Mon–Sat
    8 am–4 pm
  • Sunday
    9 am–12 pm

Services at this Location:

Contact Us

(517) 325-9388

3000 Dunckel Rd
Lansing, MI 48910

Services at this Location:

Hours

  • Mon–Sat
    8 am–4 pm
  • Sunday
    9 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly. keep up the good work. :)

Chris B. 
Rating:
3.0

Was a little clunky figuring where to go! The Uhaul counter is in the gas station retail convenience store. Very odd. Limited directional signage

Mike H. 
Rating:
5.0

The 10' truck was a bit dated but everything else was perfect. The easiest uhaul experience I've ever had and I've had many. The clerk made it a real pleasure. I'll be back! 😀

Michael T. 
Rating:
3.0

Scott was very knowledgeable

DANIEL MAX H. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
3.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
4.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

The Uhaul facility at Jolly and Cedar Lansing Michigan was the place I was told to pick up the trailer. When I got there the trailer was GONE and no explanation given. The punk-ass slacker associate was NO help at all. I had to find a new location on my own. Uhaul lied to me . The trailer was unavailable. This is the first and LAST time I will rent from UHaul. I'll buy my own trailer next time.

richard Z. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

everything was great would not change anything thank you u haul!

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

I was charged for services I did not use. And the truck drove terrible.

TINISHA H. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
4.0

Great customer service at location!

Pouria T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Again it would be extremely difficult to improve their service. It was excellent.

Kevin K. 
Rating:
5.0

Everything went super smoothly .

Peter A. 
Rating:
4.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

larry H. 
Rating:
5.0

Customer did not leave a comment.

Terees W. 
Rating:
5.0

very friendly/helpful service

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Megan F. 
Rating:
5.0

Customer did not leave a comment.

Zeyad M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Arthur L. 
Rating:
5.0

Extremely helpful and efficient- definitely the best experience we have had with Uhaul.

Rita R. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

kirsten P. 
Rating:
5.0

Very friendly and helpful

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

Theresa W. 
Rating:
5.0

When was the last time someone actually enjoyed the experience of renting a truck to move. I was so happy with the way I was treated that I shared my experience with many friends. The next time I need to rent a truck it will be here. Rebecca was fantastic and made me have a better day. Thanks

Daniel D. 
Rating:
5.0

Rebecca was super friendly and the return was seamless.

Alejandra Z. 
Rating:
4.0

I never received a copy of my bill so please send me a bill thanks.

MICK V. 
Rating:
5.0

Speedy checkout, great friendly facility for pickup.

Andrea D. 
Rating:
5.0

The process was so simple and the price was extremely reasonable. The staff were very helpful and nice to work with too.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

The staff was kind, helpful and very efficient. I can say nothing but great things about the location and the staff. The only issue I have is with the U-Haul reservation system and process. I reserved at a location 2 miles from my home several days before I had a need and was then transferred to a location 25 miles away. If you don't have a trailer available when and where I need it, don't show that it's available.

Paul D. 
Rating:
4.0

Scott was awesome to deal with. He was proactive and called me to tell me about the location change (original one closed) and the after hours pick up process.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

DESMOND F. 
Rating:
5.0

I was extremely impressed with my entire experience at the GoGreen location. I knew it was going to be so as soon as I was welcomed by Becky who was friendly, positive, efficient, and confident. Then I met Scott Mitchell who was equally helpful and effective. I used other locations in Phoenix and the Lansing area and none can compare to this location. There are or soon will be the #1 location in the area. Keep up the good work!

TOMMY JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Nick D. 
Rating:
4.0

The first U-Haul rental location I went to, where I had my reservation, did not have my trailer. I had to go to a second place to get the trailer I needed.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Gerard D. 
Rating:
5.0

Customer did not leave a comment.

McKayla S. 
Rating:
5.0

Already recommended to a co worker whom wants to rent a truck in August. Scott Mitchell was very helpful.

Steve F. 
Rating:
4.0

Very friendly staff

Daryl A. 
Rating:
4.0

Limited hours could be expanded

John K. 
Rating:
5.0

Customer did not leave a comment.

zachary M. 
Rating:
5.0

The customer service was excellent! Rebecca was so down to earth and people friendly. From pickup to return, she was on her job.

Kejamar M. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Scott was extremely helpful, friendly and professional. I will definitely recommend this location to friends and family due entirely to Scott's excellent customer service. He made moving day better and that's a tall order on such an exhausting and stressful day.

Beth K. 
Rating:
5.0

Mary was an angle for me. The calls I placed to rent the UHaul only resulted in a run around without the equipment I needed. This location stayed late, and provided exceptional service. Mary was assuring, pleasant and although it was late in the day….I drove off with everything I didn't to move.

Stacy D. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO S. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
4.0

Customer did not leave a comment.

GARRET VINCENT R. 
Rating:
5.0

Nothing at this location! The gentleman that took care of me was excellent! He is a real asset for U Haul.

James F. 
Rating:
3.0

Clean, yes. Well maintained, no. Rain leaked into the cab while driving. A hydraulic line failed at the end of my rental causing the power steering and power brakes to fail.

Gordon M. 
Rating:
5.0

The pick up was very easy. Personnel was very friendly and helpful. Paperless transaction made it efficient.

anthony P. 
Rating:
5.0

Staff was very frie3ndly and helpful.

Ann O. 
Rating:
3.0

The checkin process online was too difficult and kept dropping me out of the site. The live pictures were annoying. You should be instructed to take pictures when you park and then be able to upload from phone gallery. Also need to include pics of the blankets turned in too (this was not asked for).

Brian B. 
Rating:
4.0

The lady who helped me was very nice and helpful. She was great! I regret that I don't remember her name.

Nicholas B. 
Rating:
5.0

Nothing

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Service was excellent. Contacted by manager when an issue arose and issue was resolved within 5 minutes with minimal change needed. Excellent service.

JUSTIN M. 
Rating:
5.0

Make the online process faster

Brieonna T. 
Rating:
5.0

The person that helped me was super nice! And very helpful thank you

Chawn C. 
Rating:
5.0

Rebecca was outstanding. She was very familiar with the checkout/checkin process. She was able to solve a technical problem quickly. She was extremely friendly and courteous. Based on interactions with alone, I will be taking all my rental business to this U-Haul location.

Nathan W. 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Easy to get to. Helpful staff.

Warren M. 
Rating:
5.0

Customer did not leave a comment.

JULIO R. 
Rating:
3.0

Customer did not leave a comment.

RACHEL R. 
Rating:
5.0

Scott was friendly and accommodating. Thank you

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

The customer service was excellent.

HENRY THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JAMES B. 
Rating:
5.0

The woman helping me was so friendly and very helpful.

BRIANNA RENEE G. 
Rating:
5.0

Customer did not leave a comment.

ROY LEE S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JAMES B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JAMES B. 
Rating:
4.0

Just keep on giving customers an outstanding service thank you again for making my move easier.

WILLIAM PAUL T. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL PARKER S. 
Rating:
3.0

Convenient with friendly service.

MARTIN RICHARD C. 
Rating:
5.0

Scott was very helpful. Provided good info for use of the trailer.

CHARLES GERARD M. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

All great!

KE C. 
Rating:
5.0

Everything went smoothly from beginning to end! Thanks!

PHILLIP ALLEN P. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

No improvements needed...very satisfied with everything.

JODIE ANN M. 
Rating:
5.0

Have more one way trucks plus a variety of sizes.

IRIS ELAINE H. 
Rating:
5.0

Customer did not leave a comment.

LOUISE CAROL P. 
Rating:
5.0

The representative at the Go Green Sunoco was knowledgeable, friendly, and very helpful. The trailer was in very good condition, clean, and ready to go. She also assessed in the hookup. Since the trailer I wanted was not available at the local dealer, a representative called me and was very helpful in finding the right trailer at a location that was equally convenient.

Hugh H. 
Rating:
3.0

Customer did not leave a comment.

ANGELO NEMESIS M. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

DONALD CHARLES M. 
No reviews have been submitted for this location.

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