Customer Reviews for Go Green Sunoco
(U-Haul Neighborhood Dealer)

223 reviews

3000 Dunckel Rd   Lansing, MI 48910

(517) 325-9388

Office Hours

  • Mon-Sat: 8 am–1 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(517) 325-9388

3000 Dunckel Rd
Lansing, MI 48910

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–1 pm
  • Sun: 9 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very helpful and friendly staff. Published hours are bit limited, but it worked out for us for this return.

Jeffrey B 
Rating:
5.0

Equipment was in great shape, staff was extremely friendly and helpful. Great experience.

Daniel O 
Rating:
5.0

Customer did not leave a comment.

Roger f 
Rating:
5.0

Scott is great and made the experience a10!

Steve H 
Rating:
5.0

How can you improve excellence.

Maurice M 
Rating:
5.0

The radio did not work

Lewis M 
Rating:
5.0

I would prefer to take photos of myself and license ahead of time but understand this may be required at the time of rental for security reasons. Overall a very good experience.

Brian T 
Rating:
5.0

The location is great; I've used it multiple times for moves.

Nathan P 
Rating:
5.0

Customer did not leave a comment.

laurie F 
Rating:
1.0

Key was not locked in designated box when I arrived. Doors to Uhaul truck were all unlocked. A homeless man attempted to get in passenger door before I left facility, police were called. Facility is poorly lit and not safe in the dark.

Ryan D 
Rating:
5.0

The ratchet assemblies for the wheel straps and hardware for the safety chains were seized up from rust. I managed to get them working but it appeared that they had not been lubricated for quite some time.

Bradley R 
Rating:
5.0

The app was almost unusable and kept having issues.

Ronald D 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Customer did not leave a comment.

Jeremy D 
Rating:
5.0

Super easy

Robert W 
Rating:
5.0

I took the car and the car had the check engine lights on it and I think the car need to be fixed

Saleh A 
Rating:
5.0

Nothing. The man who helped us was very nice and extremely helpful. The whole process was quick and easy.

James L 
Rating:
5.0

I had originally only rented it for 24 hours and when I went to extend my rental on the app it said it wasn't available for rental pass that 24 hours but when I call the 1-800 number I was told it wasn't a problem at all and was able to do so. So my only recommendation would be to keep the records more updated between the call center and the app as far as rentals and extensions are concerned.

ALESHIA R 
Rating:
5.0

I can't imagine a single thing that Scott, the owner of the franchise, could do better. When we needed a pickup truck at 1:00PM, the renter who had the truck extended for an hour. Scott worked patiently with me on the phone to resolve the matter. We rented a 15' box truck instead, and Scott gave us a break on the cost. He even pulled the truck out before I arrived and warmed it up! Who does that sort of thing anymore? He fully deserves the Top 100 plaques that adorn the walls! That's customer service. -T

Todd M 
Rating:
5.0

Customer did not leave a comment.

dean c 
Rating:
5.0

You all are doing a great job!!! Thank you for making our visit with you easy and pleasant

Terry C 
Rating:
5.0

Customer did not leave a comment.

Julia H 
Rating:
5.0

Customer did not leave a comment.

Tiffaney W 
Rating:
5.0

Outstanding business. Professional and friendly staff. Super helpful and expedient in getting us on our way with a cargo van. New van and very clean. And in the end the final cost was LOWER than estimated due to U-Haul lowest cost calculation. That never happens! I will absolutely go back for my next rental.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Virginia S 
Rating:
5.0

Scott is phenomenal! Very thorough, efficient and helpful. Kudos

Kirk M 
Rating:
5.0

Employees were professional, cooperative, and friendly. When I was running behind on return day, the manager said she would rather I get there safe than early; and that speaks volumes about the way they do business. Felt like I was borrowing a vehicle from a friend who cares instead of a big bad company. 10/10 will be back for further business and always recommend to those in need that they go with the folks at Go Green Sunoco!

Mikael F 
Rating:
4.0

Fix the air conditioning on your trucks. Otherwise, it was a quick and easy experience, with a truck that drove and handled well.

Whitney L 
Rating:
5.0

Scott deserves a undercover boss episode great customer service

Joseph M 
Rating:
5.0

Third time at this location, each time was as easy as the last

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Byron S 
Rating:
3.0

Uhaul site was down and it took more than an hour to get the trailer.

John M 
Rating:
5.0

Customer did not leave a comment.

Jack V 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
5.0

Everyone working the desk was super helpful and friendly. The woman who checked me back in when I returned the truck was probably the best customer service interaction I've had in months. She was SO nice and knowledgeable. It was really refreshing. Great location!

Elizabeth B 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
5.0

This was.a much better experience.

Patrick A 
Rating:
5.0

No improvement needed. Customer service was excellent.

Michele L 
Rating:
5.0

Customer did not leave a comment.

Donald G 
Rating:
5.0

Customer did not leave a comment.

Heather R 
Rating:
4.0

Uhaul check in & return app saved time

Michael P 
Rating:
5.0

Excellent customer service! Very convenient and easy to get to. Process went very smooth and I will definitely be letting others know about this location.

Scott M 
Rating:
5.0

Customer did not leave a comment.

Jeff B 
Rating:
5.0

Customer did not leave a comment.

Virginia S 
Rating:
5.0

Customer did not leave a comment.

Jeremy L 
Rating:
4.0

Customer did not leave a comment.

GREGORY E 
Rating:
5.0

Customer did not leave a comment.

Mark E 
Rating:
1.0

I purchased gas (2 1/2 gal) at the drop off location when I returned the vehicle and was charged $10 for 2 gallons of gas on the final bill. When I sent a message online to ask about that, I heard nothing.

Kirk N 
Rating:
5.0

Was plenty good as is

Rich C 
Rating:
3.0

Bluetooth and CarPlay worked here and there but never reliably

Eric C 
Rating:
5.0

Customer did not leave a comment.

Marty S 
Rating:
5.0

Customer did not leave a comment.

Karen T 
Rating:
5.0

The Uhaul person there, Rebecca, is wonderful. Great customer service.

Paige B 
Rating:
5.0

Everything was perfect. Just keep doing the good work!

Abhinet G 
Rating:
5.0

Customer did not leave a comment.

SHANE D 
Rating:
5.0

I was completely satisfied with my experience at this location. Staff both took time to explain what I needed to know along with patiently answering my questions. Two thumbs up!

DANIEL C 
Rating:
5.0

Everything was good

Joanne B 
Rating:
5.0

Customer did not leave a comment.

Fred F 
Rating:
5.0

Staff was friendly and professional.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

JOSHUA J 
Rating:
5.0

Customer did not leave a comment.

joseph S 
Rating:
4.0

Customer did not leave a comment.

Madison M 
Rating:
5.0

Excellent service

Rodney M 
Rating:
5.0

Upon entering the process online, my first thought was of all the other times, I had to rent a truck. How each time the proprietor was grumpy, or just felt like I was an inconvenience. I didn’t know that me giving someone money, was so much of a hassle to them. But that was always the way, at each of the locations, and not just U-haul either. However, when I got to the Sunoco station to pick up the truck, I was greeted by the attendant, who said that she would get her boss. I was like here we go again, but that was not the case. I’m sorry that I forget their names, but I will not forget that they were the most positive, and pleasant people to do business with. They were understanding, that I was running behind, and they were also very efficient. They made the experience one to remember, I can see why they have the top 100 plaques, this team deserves the top 1. When I have to move again, this will be the first location I go to. Thank you for being so great!!!!

Jon H 
Rating:
5.0

Scott was very friendly and helpful.

laurie F 
Rating:
5.0

Customer did not leave a comment.

Luke S 
Rating:
5.0

Customer did not leave a comment.

BAHAA K 
Rating:
4.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Nothing, the staff was really nice, helpful, and accommodating! The truck was newer, really clean, and ready to go when we arrived.

Courtney D 
Rating:
5.0

Convenient location, VERY helpful and friendly staff! There was nothing this location could have done better. U-Haul could make the app more stable though. It didn’t work for check-in. The only thing worse than a business without an app is one with an app that doesn’t work! People rely on smooth apps to meet certain expectations. When they don’t work, it makes the experience and work arounds very frustrating. Overall all though: a good experience!

Philip B 
Rating:
5.0

Customer did not leave a comment.

david k 
Rating:
4.0

The tie downs were frozen up and hard to use. And the side flip down fender was very sticky and hard to use

Michael L 
Rating:
1.0

Customer did not leave a comment.

Destinee J 
Rating:
5.0

Fast friendly service.

Jesus G 
Rating:
5.0

Nothing, you guys always do a great job!

erin w 
Rating:
3.0

Customer did not leave a comment.

BRETT A 
Rating:
5.0

Very friendly. keep up the good work. :)

Chris B 
Rating:
3.0

Was a little clunky figuring where to go! The Uhaul counter is in the gas station retail convenience store. Very odd. Limited directional signage

Mike H 
Rating:
5.0

The 10’ truck was a bit dated but everything else was perfect. The easiest uhaul experience I’ve ever had and I’ve had many. The clerk made it a real pleasure. I’ll be back! 😀

Michael T 
Rating:
3.0

Scott was very knowledgeable

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

Deborah M 
Rating:
3.0

Customer did not leave a comment.

Jim S 
Rating:
5.0

Customer did not leave a comment.

Marcus M 
Rating:
4.0

Customer did not leave a comment.

Patrick G 
Rating:
5.0

The Uhaul facility at Jolly and Cedar Lansing Michigan was the place I was told to pick up the trailer. When I got there the trailer was GONE and no explanation given. The punk-ass slacker associate was NO help at all. I had to find a new location on my own. Uhaul lied to me . The trailer was unavailable. This is the first and LAST time I will rent from UHaul. I'll buy my own trailer next time.

richard z 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

everything was great would not change anything thank you u haul!

Jeff M 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
1.0

I was charged for services I did not use. And the truck drove terrible.

TINISHA H 
Rating:
5.0

Customer did not leave a comment.

Melissa G 
Rating:
4.0

Great customer service at location!

Pouria T 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Again it would be extremely difficult to improve their service. It was excellent.

Kevin K 
Rating:
5.0

Everything went super smoothly .

Peter A 
Rating:
4.0

Customer did not leave a comment.

Karen D 
Rating:
5.0

Customer did not leave a comment.

larry h 
No reviews have been submitted for this location.

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