Customer service was awful. I called to inform them that the truck was almost empty on gas and the man claimed that he put a quarter of a tank in the night before. It was not at a quarter and I have never rented a uhaul that wasn't full before. You pick it up full and return it full, right? So we filled it up half way and I asked if I could be reimbursed for the extra gas that we had left in it? I also had a receipt proof, time stamps, etc. the man said, nope that's your fault for putting too much in. Just super weird and sketchy experience.
Allison G.
Treasure Valley Windshield
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ontario, OR 97914
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Customer Reviews
- 4.5 Average Customer Rating
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Representative was very professional
Jovani J.I already stated my complaint but that's not with the Ontario location or maybe it is I don't know but I signed some up in weiser and that truck was broken so I wanted to picking the truck up in Ontario so I don't know who they will complaint lies with but I really would like it to be addressed
Jill S.The rental went smooth, I was able to return the car dolly within 2 hours even after the business had closed...easy peasy.
Steve W.Very helpful and willing to accept delivery when we wanted to change location. Very accomodating!
Cathy Z.