The size uhaul i rented was NOT at the location i asked for, they expected me to drive an hour away AND pay the extra mileage for the truck i needed. It made my moving experience more stressful than it needed to be. They had the size truck i needed sitting in the lot that was not needed until the next day, so the truck that was an hour away could have been delivered by the time the next person needed it. The guy working the uhaul rental counter was no help in resolving the issue. He just kept saying "its out of my hands" vs trying to fix the problem. So i ended up with a truck 1/3 the size that i needed, making us have to do multiple trips for the move. NEVER USING UHAUL AGAIN!!!!
JENNIFER M
Customer Reviews for GoGo Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent! No improvement required.
Roger WNo issues! Great service.
PETER DFriendly and great to work with. Were very patient and helpful. I will go to them again.
DAVID MAll good
GARY EVery nice and helpful at both pickup and drop off locations. They helped make sure I was hooked up and all lights working before I left and were friendly at the place I returned the trailer to.
VERONICA PNothing
JOHN SService was excellent everything went good without a hitch 😉
JEFFREY SNo improvements needed with my experience. Easy rental and great service. I will use them again when I need another u-haul item.
DANIEL BThe Drop Off location was closed the day I dropped it off so I had to call U-Haul and the lady was good enough to show it as returned within the time frame allowed.
Gerry PAgent was great.
JAMES CN/A
ANTHONY TGoGo Rentals staff was fantastic! Highly recommend this location!
FELICIA LNot open on weekends even though website stated so when selecting a drop off center. After hours drop off was super easy.
MICHAEL SAwesome staff.
JOSHUA C