Customer did not leave a comment.Alan R.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Barons was not greased on it they overheated halfway downJames S.
Customer did not leave a comment.OHARE T.
The one tire had a very rusty valve stem. We were able to use trailer with no issues but it was a concern. Trailer was clean and equipment ordered was there for pick up.Jim J.
Customer did not leave a comment.Jozsef B.
Customer did not leave a comment.Sith L.
Customer did not leave a comment.MIKE B.
Highly recommend this location!!!!!!!A++++JOHN K.
Customer did not leave a comment.brandon T.
Very friendlyJim E.
Fast, courteous, service at this location!!JOHN K.
Customer did not leave a comment.lee K.
Had a big ugly scary clown on front door I didn't even want to go in. Wasn't very comfortable hate clowns.dawn D.
Customer did not leave a comment.Guy H.
Customer did not leave a comment.Eric K.
Customer did not leave a comment.leeann M.
Customer did not leave a comment.mike L.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Shannon R.
Great place and places his U-Haul customers as his priority - he makes you feel very welcome.Spencer P.
Besides the fact that I reserved this truck in Waterloo because UHauls website said it was available there only to get a call saying I would have to drive 30 min to pick it up instead 2 days before it was fine.Jacob M.
Customer did not leave a comment.Melissa G.
Customer did not leave a comment.dennis C.
Customer did not leave a comment.james D.
Customer did not leave a comment.Gary B.
Poor communication from Uhaul.Doug F.
Customer did not leave a comment.kyle W.
Customer did not leave a comment.Lynn K.
Wonderful experience with honest and caring people!Melody S.
Customer did not leave a comment.susan H.
The marker lights on the front and sides were either intermittent or not working at all. I feel that this location does not do anything to maintain the equipment. Although, they were very pleasant to deal with.Grant W.
No one told me that there was a mileage limit. No one mentioned that in my One-Way trip there was incrimental charges that would apply for every mile I went over. I wasn't given any information, I was simply handed the keys and told to drive safe. Waste of resources, inhumane, and absurd! Disappointing service once I dropped it off in Henrietta, simply a tragic experience.vlad L.
Needed to be sweptryan M.
The only problem we had is that we expected to pick the truck up in Auburn, NY. Instead we had to drive to Weedsport to get it. Wasn't really a problem, just a little inconvenient. The truck ran well and we experienced no problems with it.williard N.
It is hard to rate a location when it is closed and there is no personnel contact.benjamin J.
Rent car dollys by the hour I had it for one hour payed for a hole day. This location is a mud hole the car dolly I had the straps that hold your can down where in poor shap.don C.
Customer did not leave a comment.ANDY S.
Customer did not leave a comment.Eric E.
Customer did not leave a comment.fred N.
Had to give the destination 3 times to uhaul. Once on line, once on the phone the day before pickup and once again when picking it up.JEFFREY S.
This was BY FAR the BEST uhaul I have ever been to and would gladly return. Was not the most convenient location for me but had great hours. The whole staff was AMAZING. I genuinely was never more happy while spending a few hundred dollars. This uhaul branch deserves a bonus!JEAN F.
Customer did not leave a comment.MARK V.
Worst experience I have ever had called the day before! Customer service said that what I needed was at a certain dealer I called the dealer and it was not. Called back and made a reservation at another location. Called and called no answer! Called the local U-Haul costumer service they said everything was ok and to just go and pick up what I needed at my given time. I did and no one was their waited called no one!!!Made me an hour late . Called customer service and had to rent what I needed (tow dolly) over the phone. I had to lube the trailer spray down the ratchet straps to free them up unbelievable. Did not get inspected by the dealerJOHN K.
Customer did not leave a comment.MICHELLE M.
Very nice and friendly people, willing to be helpful, All-around great people to deal with!GEORGE B.
Customer did not leave a comment.LAURA H.
The truck was left at a quarter of a tank and it ate up time having to get gas before I got on the road to my new place. It would be helpful if the trucks were left with at least a half full tank.DAVID G.
Customer did not leave a comment.velma B.