Reference Clean and Inviting: clarification is needed: the lot was paved and spacious enough and easy to access. The mobile home business inside was rather disheveled and dirty. Evenso, service was fast and friendly.
JOHN M
Customer Reviews for Gold & Silver Exchange
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing customer service
CONSTANCE RNothing, All went well.
WILLIAM FBobby was friendly and respectful. Very polite.
ANDERSON HAlways friendly and responsive. Tight area to return equipment.
HAROLD KVery outstanding customer service.
PONNSATANA NFriendly and professional
Gordan CVery helpful and easy to work with.
Joel ASuper friendly and helpful
MITCHELL EI believe the owner's name was Bobby. He was available and helpful on answering questions, concerns and filling out the U-Haul contract. I rented a 6x12 covered trailer. Definitely recommend this place to anyone that needs a U-Haul trailer or truck. Quick, easy, fast, clean.
Nolan PThis site is always friendly and easy to use.
Brian JNo improvement necessary. Excellent service. Owners were onsite and very friendly and helpful.
Laura CNice inventory and friendly people
Olav BThe owner was there on a Sunday and was great. I had to bring the truck in earlydue to freezing weather. Hope to do business with him again!
HENRY HOne of the best experiences I had. Super nice and honest folks.
SHERRIE SI have used them many times and only want to use them. They are very helpful! They always make sure I have everything I need! Even last minute! Thanks for being awesome! I would definitely recommend to anyone looking for friendly helpful people.
KAILENE SVery helpful.
Joseph CNo need. Always friendly and help.
David OThe only problem I had was with the appliance dolly. One of the wheels was locked up and I didn't get to use it. The truck was clean and worked well and the people were great and exceptionally friendly.
DONALD WOnly thing for me that was a concern and not really a big concern was the ratchet straps latches needed to be lubricated which was not a big deal sprayed a little WD-40 on him and they worked fine other than that it was awesome to deal with them
FRANK SI think it was wonderful!! They were so helpful a d informative!! Thanks everyone 😊
KIMBERLY DGreat service . keep it going
Jan TAll of the tires were under inflated. I spent 20 minutes, $15, at an air pump machine getting them filled to 60psi when the recommended was 90. They were between 30-40. Anyway, the people at gold and silver are nice and efficient. I’m sure it was just an oversight.
DONELL WEverything went smoothly and I didn’t have a reservation. Very friendly people.
WAYNE BGreat customer service.
MARK SThanks for the help booking
CHARLES SI received great, friendly service.
Claxton JGood
BRETT BProfessional and helpful. Smooth and quick return.
TINA PBobby was very helpful, he helped me get the best truck for my needs and went above and beyond!
Dustin WExcellent process and without any issues!!
Don CFriendly and helpful service.
JEFFREY PNo improvements needed. Friendly and courteous service, very helpful.
JEFFREY Pneeds parking spaces for customers i had to park in another parking lot and walk
samuel RLower Prices
Jack MThe trailer beat the hell out of my hitch. Every time I stopped, there would be a big “bang” to my hitch. Not sure why it was doing that and not sure if damage was done.
Larry ZN/a
RORY CThe owner was extremely helpful and friendly! Stayed open longer just to accommodate us.
BRENDA BIt was so easy to drop off. The staff was wonderful, efficient, and friendly. I'm going to try to rent from them when I move some stuff to Florida in a few weeks!
Tara Eexcellent customer service
raymond BWent to pick location and it was closed.
Rosaura AThe Uhaul iPhone app to check in was not acting right and glitching. The person who helped me check in the trailer was having difficulty also on his laptop but was able to eventually get it working. Please fix your software.
Michael VGood value for the 5x8 trailer. Friendly and knowledgable staff.
David WOne of the ramp pins was difficult to unfasten and equally hard to insert the pin. Had to use a hammer. Otherwise, the trailer was clean and functioning properly.
Michael MSuper easy. Detailed explanations. Very direct and straightforward. Highly recommended
jimmy d