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BRADLEY D
Customer Reviews for Gold By The Gram Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
10/10
DANIEL PGreat location. Fast check out and hook up every time.
MATTHEW SI highly recommend Gold By The Gram Pawn for your U-Haul rental needs. The staff was friendly, professional, and provided world class service at affordable rates for my long distance moving needs. Gold By The Gram Pawn had the truck I reserved and all my requested equipment in excellent condition to complete my move. Kudos Gold By The Gram Pawn.
MARK BAs a "3rd party" U-Haul provider I highly recommend. It was very convenient and easy to work with.
SCOTT BNothing, keep up the excellent work.
WALTER BEverything was great, except for the door on the truck. It was extremely hard to open and close. We W D 40 it and that helped, except for closing it. I never could close it without the help of someone else.
ROBBIN R100% recommend
Christina SThe people/staff at that location are absolutely wonderful. It is always my preferred location to go.
STEPHEN NAmazingly service here. I have been getting my rentals here and every time no disappointments with their service. Keep up the wonderful work. Thank you Susan and her daughter.
JUAN MGreat location very helpful
RUBEN SThank you ! Both ladies in the front were very nice at this location helped and was very nice ! Love you girls !!! - liani and Kiara
LIANI ANothing !! they friendly and very helpful
GUSTAVO BFabulous Employee's 👌 👏 👍
DONALD CStaff is all extremely friendly and willing to go above and beyond to help you get everything done on time can never imagine rentimg anywhere else in the state of Arizona, but for these ladies.
DANIEL DImpressed
NDAYISHIMIYE AThe staff was very friendly and helpful.
RICHARD WFabulous People
DONALD Cperfect
TUYEN VIt was perfect
JEREMY FThe customer service representative at this U-Haul location was polite, knowledgeable, efficient, and professional. She got me processed and out the door within minutes so I could get started with my move earlier than I anticipated and done sooner than expected too.
Mark MLocation was closed even though it was supposed to be open. We arrived at 4:30 to drop off the vehicle, sign on the door said "closed at 5pm". Trying to work through the app to check in the vehicle was difficult. When we called the next morning to try and get confirmation that the vehicle was received, there was no answer and we didn't get a call back.
Joseph NThis is my go to pick up uhaul place. The ladies are so lovely and helpful!!! 5/5!! Recommend coming here.
Victoria ANobody was there. Very narrow area. Difficult to maneuver and park the trailer
Ken RThis was the best customer service I’ve ever had, The customer service representative was very helpful friendly and made sure that I was getting the best deal. I love when people go the extra mile. 👍🏼🌹
Nazario RAbsolutely nothing at this time.
ikechukwu iSuch a good service, incredibly inviting people ! Will always support this business
BLAKE AThe Uhaul app left me standing there for 20 plus minutes attempting to unlock/get my keys. The instructions disappeared from the screen with no way to return to the screen. After unanswered phone calls to Uhaul and three or 4 chats (chat on my screen would end if I went to another screen on my phone to retrieve the answers to their questions—-this is ridiculous. Just go back to texting instructions. Zero stars for the Uhaul app
Curtis Gquick and friendly service
david hAlways great service. Fast and easy to get in and out.
Matthew SThe app and digital pickup
Michael SGreat family operated location with best customer service compared with some places I will never go back too!
MARCEL FNo improvement necessary. They are awesome!
STEPHEN N5 gold stars all day. Made things much easier. I will be a repeat customer. Thanks.
james lCheck pricing
matthew BAlways great service. Check out is always fast and easy.
Matthew SEverything was great service, truck , staff and the ability to drop off after hours was a plus for us. Have recommended and will use again
Francisco SFast, and friendly, truck was clean and ready to go. Easy pickup and haste free return. Highly recommend this location.
Richard FI did not get the names of the people there, they too provided outstanding service. They backed the car trailer back for me and took minutes to do that and unhook it. The paper work to complete the transaction was efficient and all of the employees are friendly and professional we thank you very much
ernest tThis site was out of the way and the equipment was returned here due to UHaul requst and a rental price reduction. The 24/7 app was used and no contact was made with site personnel. This site needs more signage at the street to be able to locate it easier.
RONALD HI
CHARLES LOutstanding customer service!
Jeffrey WGreat service! FJB
IONUT TBeautiful shop that provides outstanding customer service!
Miguel MGold by the Gram has been renting uhaul for years and they've gotten pretty good at it. Highly recommend them
rich hDark with minimal lighting.
Thomas JKeep up the great customer service
david bGreat transaction, awesome people to work with..no problems!
Peter JAll went very well at the drop off point!!! We were grateful to be received by a very Helpful young lady VERY NICE and PRETTY too (I might add)!!! She was also VERY ATTENTIVE to all that was needed to complete our transaction as to the returning the Uhaul truck!!!! THANK YOU VERY MUCH for the GREAT service!!!
Josephine BCustomer service was amazing! Very nice people!
GABRIEL RAlways great device!!
KEVIN PI don’t see any area in the service I received that needs improvement. I received good customer service, it was timely and the truck was clean and maintained well, the staff was pleasant. I will rent from this company again!
Maria FThe staff is very friendly and helpful. Randy
Randy KGreat Customer Service and very Polite!
ELIO MThey are absolutely wonderful to work with every time. I love using this location!
Stephen NVery friendly and easy to work with
Steven MGreat service. Fast friendly staff. In and out in a few minutes.
Matthew SHaving a ramp for all the trucks would have been helpful. The truck that I got did not have a ramp.
FELISIA AOld trucks.
LORI MFriendly and very helpful employees. I had no problems at all. Thank you.
Troy TAmazing customer service and Uhaul ran smoothly. 10/10 recommend this location. Will be coming back soon :)
victoria aFriendly business with great customer service
Christopher SThese fine folks were able to get me the truck and trailer I needed to move my motorcycle. The equipment could have been a little cleaner though. Overall, they were helpful, nice, and easy to work with!
Marcus BYour mobile check in takes forever and kept crashing and making us start over. We lost an entire hour of rented time just trying to get checked in.
Dustin K