Customer Reviews for Gold By The Gram Pawn
(U-Haul Neighborhood Dealer)

296 reviews

6808 N Dysart Rd Ste 128   Litchfield Park, AZ 85340
(Just South on Dysart Rd off Glendale Ave)

(623) 208-7880

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(623) 208-7880

6808 N Dysart Rd Ste 128
Litchfield Park, AZ 85340
(Just South on Dysart Rd off Glendale Ave)

Services at this Location:

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent pickup and drop off experience.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Y'all were amazing, so sweet and so kind. Thank you so much!

Diamond J. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE S. 
Rating:
5.0

We have used this location multiple times and the equipment has been great each time and we especially enjoy doing business with the lady's in the pawn shop as they are awesome people and great to work with.

jr F. 
Rating:
4.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

Best Uhaul ever! You should have these folks train your other locations!!

joe S. 
Rating:
5.0

The pickup uhaul location was amazing! Very helpful & friendly. I'll use them again

Clifton M. 
Rating:
5.0

Friendly fast service! I will definitely rent from them again.

DAVID C. 
Rating:
5.0

This is the best U-Haul location I have ever rented from. I have been to this location 3 times and each time they exceed my expectations. I know I will go to this location again. David P

David J P. 
Rating:
5.0

Customer did not leave a comment.

Aurelia B. 
Rating:
5.0

Excellent customer service. Quick & easy.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Excellent employees

fulgencio joe V. 
Rating:
5.0

The staff is very friendly and helpful!

THOMAS A. 
Rating:
5.0

Very friendly people at Gold by the gram pawn. Smiling faces, they know their stuff.I used here before UHAUL and they were all so friendly then too! I'd recommend to everyone!

cindy P. 
Rating:
5.0

Left personal property in truck need to get back. Called several times, No voicemail for me to leave message at rental location to let them know. I'm hoping someone will call me. 303-887-5764

KATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

Charlene J. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Tina was great ! Very helpful!

Marcela W. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Leif N. 
Rating:
2.0

This was our 3rd time moving using u haul and I will not be coming back. I had scheduled my move weeks in advance and 5 days before the move I get an email saying the move date was moved to 4 weeks after the scheduled date. I called freaking out, and the traffic department said they would call me back 2 days prior to the move to confirm the location of the truck. This call never happened. I had to call myself to find out where I was picking up the truck, which happened to be 7 miles further away than the selected location, costing me at least an additional $14 in mile cost. When trying to check in, the website was horridly slow, no one was answering from customer service line after sitting on hold for over 20 minutes. This was just overall a very poor effort at customer service by Uhaul and as mentioned earlier, I will not be using u haul to move again after this fiasco

Joe M. 
Rating:
5.0

Awesome customer service

Juan G. 
Rating:
5.0

Excellent service very nice family and operated location I always rent from this location and highly recommend them thanks

Marcel F. 
Rating:
5.0

The ladies at this site were absolutely amazing so polite and helpful. Despite being so busy they went above and beyond in getting us a truck for that day.

EMILYADAMS C. 
Rating:
5.0

Awesome people to work with! very knowledgeable and caring.

LINDA C. 
Rating:
5.0

They were very helpful

sandra M. 
Rating:
5.0

Customer did not leave a comment.

Monica D. 
Rating:
3.0

While clean, the brakes were soft, steering was very sloppy, and right hand mirror would not adjust without force. It was rather unsafe. Thankfully I wasn't going far.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Erik F. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Very friendly.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Marcel F. 
Rating:
5.0

Great stuff

dontray M. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE H. 
Rating:
5.0

The people who work at Gold by the Gram are absolutely amazing. They were super friendly, and handled their business.

Elliot F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
1.0

There is nothing to say regarding the actual uhaul location other than the hours of operation aren't long enough. Not opening until 10am is not ideal. However, this wouldn't be an issue if the mobile check-in process wasn't so frustrating and actually worked. My pickup time as 8am (location didn't open until 10am). Prior to pick up day, the instructional video was watched, the location was visited to determine how the keys would be received, and all other prep work was completed in an effort to make it a quick and seamless pick up. Arriving at the location 15 minutes prior to pick up, the mobile process was started. But it kept saying location setting needed to be turned on, but location was turned on for the phone and all apps. At one point finally got past that point and then it wouldn't allow to take photo, only upload a photo so it wouldn't accept it. My daughter came to help and the same issue happened with her phone even though the location was turned on. After using the chat feature and talking to customer service on the phone, finally 2.5 hours later, I was able to leave with the truck.

Vanessa H. 
Rating:
5.0

You already have great service! :)

Rebecca B. 
Rating:
5.0

When I called U-Haul to get a truck with a ramp I was given a reservation at a location close to my house to get the truck. Awhile later I was called and told that they didn't have the vehicle requested and that I had to go further away from my house to get the vehicle that I required which cost me more money for fuel and mileage. This was not fair to me!

Dwayne D. 
Rating:
5.0

Customer did not leave a comment.

Adalberto R. 
Rating:
5.0

Customer did not leave a comment.

Jeannie S. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

It Was Perfect. Nice to have met 2 very genuine people. Thank you guys for all.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Aayce A. 
Rating:
4.0

Customer did not leave a comment.

Andrea H. 
Rating:
4.0

Customer did not leave a comment.

Tarek W. 
Rating:
4.0

Improve your Website.

Garrett K. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Not a thing! The people at this location were very nice! We stayed after returning the trailer and shopped and chatted! Check it out!

BRUCE M. 
Rating:
5.0

Outstanding customer service! I definitely recommend this location:)

Juan M. 
Rating:
5.0

Very customer detailed and drop off was a breeze!

DARREN K. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

I really like renting from here. Everyone working is the best!!! I moved to a further location, but if I need a uhaul, Im going back to them!! Thanx guys.😊😊

COLLEEN K. 
Rating:
5.0

Customer did not leave a comment.

RUSSEL R S. 
Rating:
1.0

It took over an hour to finally get the 24/7 vehicle that I reserved for 8am. The process is ridiculous to get the vehicle.And Customer Service was no help with getting the process completed We paid $56 to use the vehicle for 2.5 hours. A few years ago, the mileage was included in the price. .

Wesley J. 
Rating:
5.0

Nothing! By far the greatest uhaul representatives.

jeff B. 
Rating:
5.0

Use a little airfreshner in the truck. I know it's hot in Arizona but the inside of the truck shouldn't smell like B.O.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Nothing comes to mind from the initial reservation of the rental truck to checking the truck back into the facilty was very seamless. I appreciate the professional efforts of the staff during my moving process. I really appreciate there efforts in supporting my move.

shawn N. 
Rating:
4.0

The truck had a foul smell.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
5.0

Customer did not leave a comment.

Wilson C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
5.0

It's in a pawn shop, so that was a little weird, but they were very helpful.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Super friendly crew and fun to window shop.

Pavan V. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Easy in, easy out. Very Professional.

william S. 
Rating:
5.0

We were provided with exceptional service from the reservation process all the way to picking up the trailer. the manager was kind enough to help us load and secure the car on the trailer. Thank you so much!!

ezequiel R. 
Rating:
3.0

Customer did not leave a comment.

Jackson W. 
Rating:
5.0

Not much wrong a little tight in the parking lot

Anthony P. 
Rating:
5.0

Nothing. Our experience was great and the staff were friendly.

Tracy A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

DECARROL C. 
Rating:
5.0

Customer did not leave a comment.

Claudia S. 
Rating:
5.0

Customer did not leave a comment.

DECARROL C. 
Rating:
5.0

These folks were professional and extremely professional. My experience could not have been better.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

PANAMA P. 
Rating:
5.0

This was not there doing but were great in documenting my complaints!

John Parker R. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

The mobile service was fast and easy. I will definitely use them again.

Tyler B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Great location. Friendly staff. Will rent again!

christina S. 
Rating:
5.0

Great customer service

Jimmy Z. 
Rating:
4.0

Originally tried the mobile pickup with the app, spent 15 minutes trying to get that to work before I gave up and went inside. The uhaul app is a joke. Was able to get everything I needed inside in under 10 minutes when on the app I spent longer to get practically nowhere. The store was great and helped out.

Tyler M. 
Rating:
5.0

Amazing customer service and very friendly. Will definitely be going there again when I need a truck or trailer.

Virgil S. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Saif A. 
Rating:
4.0

Very nice staff.

Shelby J. 
No reviews have been submitted for this location.

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