Customer did not leave a comment.Thomas E.
Customer Reviews for Goldie Locks Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Matthew G.
The location was fine, the manager was very nice. BUT I had already been to Windsor CT to pick up my original UHaul that did not actually exist. Had to drive over an hour to pick up this one. After I left this location, the U haul fell off my hitch about 5 miles down the road (on a back road with almost no cell service). Luckily a Good Samaritan stopped and reattached. I then stopped at the u haul dealership in Colombia who informed me that they chains were also attached incorrectly.Jennifer S.
Customer did not leave a comment.Susan B.
Customer did not leave a comment.Michael P.
They weren't open when I went to pick up the truck. Had to call and wait for someone to show up. Then they started calling me around 12:30 to find out when I'd be back. Technically had the truck rented until 1:00.Jeffrey G.
Clean windshield (interior). The rental experience was great. The truck was clean, handled well and was mechanically perfect. It drove better than my vehicles. I will recommend to friends. Affordable too!Lawrence C.
Linda, was extremely friendly, courteous, and knowledgeable. The office was a bit too cluttered.Beth B.
Customer did not leave a comment.Jamie F.
Customer did not leave a comment.Ryan R.
Customer did not leave a comment.Brendan L.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.Victor D.
Customer did not leave a comment.Dennis F.
I would recommend a further inspection on equipment. My appliance dolly was missing a belt on the rollersChristopher R.
Operator at station made crack that well they will let anyone rent these things. when I asked if there was anything i needed to know about this truck. also received the vehicle with just over 1/4 tankMarie H.
The leocation was 45 min drive from my house and changed at last minute- the facility itself I had no problem withThomas C.
The fastest I have ever gotten in and out of a uha rental spot. Very organized and efficient. I would definitely rent from this spot again!!!!Kathleen H.
The application process was quick and effortless. The only negative thing I have to say is pay attention to the mileage BEFORE you leave the lot. What was printed on my paper work and what the odometer said were 2 completely different things. I did not pay attention because I was in a rush I got charged for 50+ miles when I only drove 25....I couldn't contest it because I did not notice until the day I returned it.Justin L.
Nothing. Goldilocks is great in every way & the truck got great gas mileage. Thank you.DEBORAH C.
Very friendly and excellent service.LAUREN B.
Truck was sound and good running. Had to sweep out the dirt and broken glass out of the back on the 15' truck before loading furniture.Alan A.
Customer did not leave a comment.Gary P.
Excellent help and serviceClifford T.
Very friendly and helpfulJohn M.
Have someone in the office during working hours.William L.
Customer did not leave a comment.Daniel J.
Customer did not leave a comment.Morgan S.
Truck was automatically in TOW mode. That was not discussed, and the truck rode rough. Perhaps a sign or note in the truck to take it off TOW for better handling would be helpful. I am a woman using the truck for purchase pickup,.and I am.not a frequent truck driver.Mary C.
Customer did not leave a comment.Chelsealynn A.
Customer did not leave a comment.Diane D.
Very little indication as to where to leave the truck.MICHAEL M.
All went well with truck and staff who assisted me Thank youRobert T.
Have pads available.William B.
Customer did not leave a comment.Cathy G.
Make sure the quotes after honored, as stated. I was overcharged, AND didn't receive my furniture pads. However, Linda was such a beautiful soul.Jamila K L.
The truck was clean to an extent. I think it would benefit customers in this Covid time in life to do more cleaning where the people are and maybe tag the truck somehow that it has been thoroughly cleaned for folks peace of mind. On the tag it could say what was done in the cleaning process.Colleen H.
Customer did not leave a comment.Marilyn S.
they should let uhaul know they do not participate in the free month of storage offer!BROOKE M.
I should not have been charged for 2 days....picked up at 4:30 pm on Saturday. Returned at 5:30 pm on Sunday. Was not told that I would be charged for a second day if I returned it after hours, Was just told to use the drop box if I returned it after hours. Feel free to credit my card or lose a customer. Your choice U-Haul!!! Steve ArchibaldSteven A.
You could have swept out the bed of the truck- it had a lot of sand in it.Maureen P.
Customer did not leave a comment.Martha C.
Customer did not leave a comment.HOLLY D.
Even though I had reserved well in advance and did the check-in . I still waited for well over 20 mins No paperwork had been generated They kept asking me all the same info that was already provided I did not have this problem at Marvin's in Colchester and would have gone back if they had 10 ft. Box trucks.stephen H.
Customer did not leave a comment.Russell P.
The contact-less option was a bit clunky, for instance we were instructed to go to the location first and then send our information for me to be approved. This step could have been done before going to the location so we would not have to wait. The person we dealt with was exceptionally helpful though, which made the experience much better.Sean R.
The lady in charge called me to help make sure I understood where to leave the truck and drop the key. She was very nice and friendly.Amanda H.
What is an after hour service fee? The truck was returned ahead of schedule with more gas and you charge an after hours service fee of $20! No more Uhaul for me!Gary B.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Gary S.
good communication and service - no surprise...Zheng L.
Very professional, friendly, and great service. Rodney and Jeremy made it easy and uncomplicated. Thank you!kevin C.
Customer did not leave a comment.Brian G.
Everything went very smoothly.John B.
Paid twice as much as last year agent told me they are trying to recoup money from covid19. Agent did mot seem to know much info when askef.was on phone more then talking to me.did not inspect truck with me.did not tell me there was a mileage limit till after I signed. Only used 3 days and less mileage but when asked for money off they said they don't do that and also no veterans discount. I will not use or recommend u haul to anyone.John C.
Customer did not leave a comment.CYNTHIA L.
Customer did not leave a comment.Russell W.
Customer did not leave a comment.THOMAS M.
Easy to work with at the dealer. The web should give you a multi day rental option.Stephen G.
I was very happy that the facility and staff followed COVID-19 safety guidelines (masks, social distancing) when I checked in and returned the rental truck. The vehicle was very clean.Kristen F.
The computers were down when I picked up the truck as well as dropping it off but the lady at the office did everything possible to make the transaction as smooth as possible and not hold me up. Very kind woman.Irma I.
Customer did not leave a comment.Albert P.
Convenient location. The young man who signed me in was very helpful.Tiffany N.
She was very welcoming and friendly, answered any questions I had. Made sure I had everything I needed and sent me off with a smile amidst the ongoing pandemic. The only issue I have is that I rented a truck from Maine to CT (the original rental spot was my drop-off spot going back to Maine, and vice versa). Had 15' truck from Maine and now 10' going back home. Same exact locations and cost 3Ã— as much to go back to Maine from CT, quite literally. THAT is my only complaint. Everything else was great!!Jennifer J.
If a customer returns a rental one day early on a 2 day reservation, with appropriate advance warning, a full refund should be allowed for the day not used. I was told it could not be done.. Also no real measures being observed to prevent the spread of Coronavirus. No social distancing, no purel. 0.Kathy M.
Always a good experienceJeff C.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.Rhode G.
The man in the office did not come with us to go over the pre-trip condition of the truck as we requested. Truck cab was pretty dirty. I had ordered ten furniture pads, only gave us five. We had a 9:00 pick up time. He was ten minutes late. I specifically requested a drop off location on one place, then received a text telling me my drop off location was a hundred miles away. I had to call customer support to correct it. The running condition of the truck we got was only fair. It made noises like it had a bad belt or something like that.Deborah M.
Customer did not leave a comment.JanMarie W.
Customer did not leave a comment.Brian S.
Advertise In-Town and One Way locations on the website and list all of the fees in advance.Jeffrey C.
Everything went perfect!Wayne S.
Customer did not leave a comment.Raymond L.
My only issue was the grandmas attic space leaked. Unfortunately it rained the day we moved and my wife's cloths got wet along with some of the other boxes. Was disappointed that the only comment made was â€œreally was the door shutâ€. Otherwise truck was clean and served its purposeRita P.
Nothing ...very personable and friendly ...maybe uhaul needs to give these guys a bigger cut on the bottom line ...they need a bigger officeBrian S.
Customer did not leave a comment.Amanda A.
Customer did not leave a comment.Francine L.
Customer did not leave a comment.Dennis S.
I wanted a trailer for a motorcycle and ended up getting a box trailer with no ramp to load the motorcycle. I had to obtain a ramp myself which was unsafe. It ended up being a liability for myself and others. This was a bad experience on my behalf and I'm hoping for uhaul to contact me.paul P.
Pleasant. Knowledgeable staff.Pam S.
Employees were very helpful.Lorenzo E.
Customer did not leave a comment.Brenda D.
Customer did not leave a comment.Jillian T.
Food crumbs in cab from previous renter(?). Check engine light came on less than halfway into my trip. Reported the check engine issue when I returned the truck.David D.
Customer did not leave a comment.James C.
The person running the store, ms. Bovano(??) was very nice and professional. Liked her very much and would recommend you to others because of her. Great customer service.Brandon P.
Customer did not leave a comment.Cristian D.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.April H.
Customer did not leave a comment.ALI A.
Very happy with the people and service.Dave B.
I reserved a dolly and furniture pads which were no provided. I still do not have a bill. Very bad experienceDouglas S.
Customer did not leave a comment.Reid D.
Customer did not leave a comment.Nancy C.
Quick and hassle free.. My trailer worked greatJohn S.
more help in connecting and removing trailer would be good.Donald P.
Customer did not leave a comment.Richard C.
Linda and rod were great!Dan U.