Make the trailer pick up for one way—- closer to pick up spot I drove 55 miles one way, in the snow , then back 55 miles. Very disappointed .
bruce b
Customer Reviews for Goldmine Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The contact less check in didn't work and lost 45 mins of my moving time while waiting for them to figure out how to check me in, they didn't have the dolly or truck ready when I got there, once checked in the key location wasn't clearly communicate d by manager and once we found the right lock box the key was jammed in so tight we couldn't get it out, and they couldn't check me back in when I dropped the truck off early because the remote check in wouldn't work on the app or website. The girl on the nightshift KD had to clue what to do or how to do it and was rather rude when I asked if she could get ahold of someone to check in so I wouldn't be charged additional time and I only got the reply, come back tomorrow during business hours and fix it then, like they were still open at 7 pm but no one knew how to work it and now I'm being charged a second time for what I have no idea, the total rental was supposed to be 49 then was charged 58 and change to have it reduced to 50 and change to now an additional almost 10 again. Like what is going on here, I will never go to them again, the customer service was not good and they didn't know what they were doing at all
DELANE P