Customer Reviews for Goldstream Market
(U-Haul Neighborhood Dealer)

569 reviews

976 Goldstream Ave   Victoria, BC V9B2Y4

(250) 380-6913

Location Hours

  • Mon-Sun: 9 am - 8:30 pm

Services at this Location:

Contact Us

(250) 380-6913

976 Goldstream Ave
Victoria, BC V9B2Y4

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 8:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

Customer did not leave a comment.

Jana R. 
Rating:
4.0

Customer did not leave a comment.

Tania F. 
Rating:
5.0

Experience was great. People behind the counter were awesome. Was able to upgrade my truck. Would go back

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
4.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

When a person rents a vehicle for more than one day and you start getting phone calls the same day saying you're late in returning your vehicle I think they need to read the contract

grant M. 
Rating:
5.0

It was quick and efficient. That was all I needed.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Mikayla K. 
Rating:
5.0

I was pleased with the good service.

JAMES A. 
Rating:
1.0

The vehicle was damaged all along the left hand side from a previous rental, the front left tire was low on air for pick up and the alignment was out oh the vehicle quite bad. To top it off the vehicle didn't have a ramp as advertised on the site for loading nor did it have a flat box all the way through like advertised, the vehicle was also in mph opposed to kph and this affected who could drive the truck. The pick up for after hours was drawn out and horrible and took much longer then it needed special considering I gave most of the information preemptively as suggested after making the reservation, also the process makes you agree on condition of truck before you're able to get the key, which wouldn't of been a problem if it didn't have another vehicle so close beside it I was unable to see or get beside it to view it full on top of the extremely poorly lit surrounding and lot due to this I was unable to see all the damage along the left side. Over all I was extremely disgusted and disappointed with this U-Haul rental as in the past in other city's it's been a painless, quick convenient experience. I would not rent a U-Haul from this location again and I would think twice before renting another U-Haul in general.

John W. 
Rating:
5.0

Customer did not leave a comment.

LINDA V. 
Rating:
1.0

Was charged for items I never had over charged for extra days on dollies (charged for 3 days) requested a furniture dolly but never received it, than confronting the owner of the store got yelled and sworn at. This was the worst experience ever was never reimbursed for the extra charges nothing. Please get in contact with me.

Andrew D. 
Rating:
3.0

Vehicle was dirty no sanitizer

Prince-Faisal K. 
Rating:
4.0

The truck that I got was not that clean inside ,and the engine light came on saying it needed to be serviced

Dalton B. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
4.0

Customer did not leave a comment.

JASON G. 
Rating:
1.0

Problems with the computer registration on pickup and drop off. Took 20 minutes on pickup and 15 on drop off. Truck did not seem to be sanitized inside. No walk about to point out damage etc. Pretty uncomfortable with only one person in the store and other customers are lining up when problems arise. Other rental locations including Uhaul locations provide more customer service. Truck oil change light was on the whole trip.

HARVEY T. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Royce N. 
Rating:
5.0

Clean and friendly quick pick up and return service Thanks Rick

Richard R. 
Rating:
5.0

Ready on time and as quoted, Very well done.

David P. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

VERY UNPROFESSIONAL, Iwas told inPERSON rates when I made the reservation and cost for truck and gas . On the daofpick up I gottexts telling to pre-register for pick up,I did and Noticed the RATES WERE NOT the SAMEas I had been told IN PERSON when I made the reservation I called,the guy on the phone was Rude and said,I dont have to rent the truck to You.I got to the location and of course that guy WASN'T there.I complained and told my stiry to the lady,who wasmuch nicer!!.Then Ihad to take the truck out MYSELF from the Back yard SMALL COMPOUND and it was VERY DIFFICULT. NOBODY HELPED and I literally wasted 20 minutes trying to inch by inch get the truck out of the back yard with about 10 other huge trucks .When I returned the truck the NEXT DAY I thought because I used LESS THAN 30KMS that $10was Enough gas.The attendee said it was ok HE WONT CHARGE ME BUT HE DID ANYWAY ,NASTY !!!! I was very disappointed in this Locationand having rented from UHAUL MANYtimes I can HONESTLY say This Place was very DISAPPOINTING.

Nora L. 
Rating:
4.0

The photos were not up to date and accurate You could see in the photos advertising stickers on the car that were no longer there and damage stickers that were not in the photos It would help the check out process if the photos were accurate

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Nathan O. 
Rating:
4.0

Our Uhaul experience was overall positive, but before we picked the truck up I had to deal with a gentleman named "Mike" at the location by phone; he was officious and combative and generally unfriendly. That was disappointing; other employees were kind and helpful. Hilary Fuller

DERRICK J. 
Rating:
5.0

Quick and easy.

Sandra C. 
Rating:
4.0

Mileage rate is high

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The store representative was very helpful and went the extra mile to ensure things were perfect.

ROBERT D. 
Rating:
3.0

The store is dirty and the owner is grumpy. The lady who helped me after I returned the equipment was very nice. Overall an ok experience, communication is needed. Updating the app to make it user friendly - letting me know that the van I reserved wasn't back yet, having to go to another location. kind of stressful

Christine G. 
Rating:
3.0

the unit was very dirty, the attention was terrible the person that closed our account was very prepotent with us

Jose Z. 
Rating:
2.0

Host is rude. He gets irritated if not understood and asked the question again.

Satish N. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

The app does not work on all devices for checkin ! the service was great, the technology not.

Jonathan A. 
Rating:
3.0

Install a drop-box for the keys for after hours!!! I had nowhere to put the keys after the store closed.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Nathan S. 
Rating:
3.0

Customer did not leave a comment.

Stephanie W. 
Rating:
2.0

None of the apps worked properly. They did not have the equipment we booked and paid for. It was impossible to find the lock box for the 24 hour pick up. We were told late the night before that they had changed our pick up location from where we had booked to this one which is 20 km away. Terrible service. The apps crashed constantly and th promoted mobile pickup was a complete failure.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

The customer service, from reservations and booking to pick up to return, was very helpful and courteous, each person. One thing though, I was charged for two dollys but I only had one. The person at return send it would be fixed because sometimes the system (computer) just adds things. But, in the end I paid for a second dolly that I never had on my trip. I didn't notice the extra charge until I was long gone.

Clarke W. 
Rating:
4.0

Truck was ready to go and the process was easy with mobile pick up

Robert K. 
Rating:
2.0

Don't change the location and type of truck the day before booking, felt like there was no point in even making a reservation of it wasn't going to be honoured

connor J. 
Rating:
3.0

The Staff insisted that I park my car on the street, without checking if there was actually a space. The greatest disappointment for me was that I told him I'm only renting for less than 2hours and there was enough space in front of the store to accommodate additional 4 cars. The voice tone was more like someone who got pissed by something not sure what it was but I wouldn't recommend this location to anyone.

Mohammed A. 
Rating:
1.0

They charged me 18 dollars for fuel even after I filled to the correct level. Unprofessional to say the least. They did not have adequate staff leaving the responsibility of taking in 4 different uhauls to a 20 year old kid way over his head, who did not do a bad job due to his situation. They are basically taking advantage of people with no other recourse on the first of the month. When it comes down to it most of the people renting these can't afford any other charges, when the rental market is unhinged and unaffordable this uhaul location is anything but your friend.

Curran C. 
Rating:
4.0

Customer did not leave a comment.

Leo B. 
Rating:
5.0

Couldn't be improved upon. Everything was excellent.

RANDY S. 
Rating:
1.0

Truck was in bad repair causing the use of much more gasoline then necessary. Continues dropped directly into 2nd gear going down hill or locking into it while starting off. Had to drop it into neutral to stop it from continuing.

Byron L. 
Rating:
1.0

There was no drop box even though we were told by Uhual to leave the key in the drop box. A random guy walked by and called the owner of the store (it 11pm), who told is to leave the key in the mailbox of the barber shop next door. when I called Uhaul all they could say was we'd have to come back the next day when the store was open to give in the key. We were tired and that was the last thing we wanted to do. Very poor communications and lack of knowledge of stores by Uhaul.

Ahmed A. 
Rating:
2.0

Late opening store. Did not receive text for check in. Did not have the dolly

Tanya F. 
Rating:
2.0

Trailer was dirty inside. had to sweep it out. soil and leaves. Location is to small, too much equipment. Hard to pickup and drop off.

Ian G. 
Rating:
5.0

The guys at Goldstream market are a great group! They give some great deals!

David B. 
Rating:
3.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
3.0

Customer did not leave a comment.

Sepehr S. 
Rating:
5.0

Nothing, our experience was great.

Kristin L. 
Rating:
4.0

Customer did not leave a comment.

Arlene P. 
Rating:
1.0

The truck we wanted was not available upon arrival. We were instead offered a smaller vehicle, in a shorter timeline. To make up for this we were discounted a rate, but it was a challenge to get it all sorted. Would no longer recommend Uhaul or this location. I had called the night before to confirm that the truck we rented would be available, however, when I arrived it was not there, and would not be so for hours. Please contact me to sort out the details of our trip. clarychambers@gmal.com

Clarissa C. 
Rating:
5.0

Customer did not leave a comment.

Jean-Ckaude R. 
Rating:
5.0

No winter tires on a drive through a bc mountain pass.

Heather A. 
Rating:
1.0

I was ignored given the run around, with no offer of guidance advise, or concern. There was nowhere close to park my personal vehicle, while I used the rental. So, I had to park 3 blocks away, so I wouldn't get a ticket, or towed. I felt like an annoyance to the store owner, and was not given any sense of respect as a paying customer.

Tyson G. 
Rating:
3.0

Customer did not leave a comment.

Callum E. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

This is the second time we rented a uhaul at this location. The service was great and quick process, I would definitely rent from here again.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

HOLLY H. 
Rating:
5.0

There is nothing to improve. The vehicles are always safe and clean

Dorothy G. 
Rating:
3.0

The service was good, but the inside of the truck was wet, as there was a leak in the roof. We didn't see this until we went to load the truck. Not something you'd expect to look for. But overall customer service and price were great!

Allan K. 
Rating:
3.0

Both occasions I have used this location there has been a problem with the credit card and it has taken me quite a long time to get it sorted out. That shortened my time I needed to get the stuff moved on n a time crunch

Brandy B. 
Rating:
5.0

Quick and easy return

GOURAV D. 
Rating:
4.0

Customer did not leave a comment.

Kelly R. 
Rating:
3.0

leaky trailer (staff notified me but it was worse than I thought) also the pricing increase closer to the booking date was jarrring. pricing went up $140 dollars from when I first looked at the dates beforehand. also so $500 dollars for a one way move is very overpriced

ian B. 
Rating:
3.0

Customer did not leave a comment.

Warren M. 
Rating:
3.0

Customer did not leave a comment.

OLIVIA A. 
Rating:
2.0

Don't overcharge for items I did not use. Also, respond when I submit a query about the extra charges. No response means you have likely lost the chance of a repeat customer.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Charlotte H. 
Rating:
3.0

Great service

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Kyunman P. 
Rating:
5.0

I don't see how you can improve on perfection. Everything was great and it was clear how to sign in online we used the online system from beginning to end. Excellent value to move a 3 bedroom house in 24 hours with 6 people! Thank you.

Benjamin M. 
Rating:
3.0

The receipt we received after rental was for usage of a different vehicle by a different customer.

John O. 
Rating:
1.0

My rating of poor is due to how costly it ended up. I was taken aback by the actual cost of the rental. It was so much more expensive than I expected to rent a pick up truck for a day. We only drove it home and back to U-haul as we purchased a bed. It's very misleading as one sees the ad on the truck window as $19.95 to rent. (Of course I knew mileage would be extra so that was ok.) Plus insurance, mileage was $33 dollars for 70 km!!! It ended up costing $81 and we gassed it up so $9 gas to avoid this extra charge for fuel. So overall to us $90!! At least 3xs more than I was expecting plus service was just ok. I do not think I will rent a truck at U-haul again due to feeling taken advantage of - a rip off.

Jesse B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

I set up the rental on line ahead of time, but still had to wait Approx. 30 minutes to process the rental once I arrived.

Darren R. 
Rating:
2.0

Customer did not leave a comment.

Clare F. 
Rating:
1.0

Terrible computer system and software. The rep tried to enter the information 3 times and failed 3 times, wasted 25 minutes. Rep also tried to sell me vehicle insurance by lying that it is mandatory, I even agreed to get it. After systems failed 3rd time, rep offered that it's okay if I don't get insurance.

vishal V. 
Rating:
5.0

Customer did not leave a comment.

SIMON R. 
Rating:
3.0

The after hours key drop off area was not located. We had to return again the following morning to drop off the keys.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

On time Good price Would def use again

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

My rental experience was smooth and stress-free. Thank you!!

Patricia S. 
Rating:
5.0

Guide the customer till they leave your store

ARTHUR I. 
Rating:
5.0

Easy rental Nice job

Dan C. 
Rating:
5.0

Nice people, easy location to pick up and return.

Russell E. 
Rating:
5.0

Was sad in a way cuz i dont have a credit card and wudda been so much easier if worked with debit/mastercards. Got really nice truck for job needed it for so gwntleman was super nice. ...the ladies when i brought back truck tho were the best. Super friendly!! ...sorry i wud call out names but didnt happen toget their names. Def use this location again!

Claire R. 
No reviews have been submitted for this location.

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