Customer Reviews for Goldstream Market
(U-Haul Neighborhood Dealer)

Rating:

4.0

I returned the vehicle one day ahead and with 1/8 more of gas than what I had to but I use the vehicle for 7 more miles than the ones allotted and that charge it to me.

Rating:

5.0

Fast and easy.

Rating:

1.0

I was very disappointed with the level of professionalism at the vehicle return location. One of the staff members was extremely rude, disrespectful, and behaved inappropriately toward me. His attitude was completely unacceptable and made the return experience unnecessarily unpleasant. U-Haul should ensure its staff treat customers with basic courtesy and professionalism.

Rating:

5.0

Excellent customer service. From pick up to drop off the staff was efficient, friendly and explained everything. Great site

Rating:

5.0

No complaints, the person that served me that day, was pleasant…

Rating:

3.0

I was sent to this location by U-Haul last minute as my reservation was for me to pick up the U-Haul in Victoria, where I live. There was a problem and there were no trucks in Victoria to honour my reservation so I had to go to this location . I was told by U-Haul it was the only place they had a truck available The staff at this location seemed unaware of the issues but gave me the U-Haul. The reservation price and pick up price was very different and this location was unaware They Explained the gas was 1/4 tank and if returned the U-Haul at drop off with over 1/4 I’d be compensated for the extra gas It was all confusing as I had pick up arranged in Victoria. Due to last minute changes I was in a panic as I had reserved truck month prior to take load to Calgary Alberta The mix up was not from this location. I was only at the location for a confused pick up. The staff there was friendly and but were not prepared or aware of the situation I’d suggest U-Haul to improve I’d suggest U-Haul honor reservation. They should have had a truck available where the reservation stated. The gas tank should have been full and vehicle cleaned and ready to go. The last minute changes issue caused many issues for me having to change plans drive to another location to pick up I was only a very strict schedule driving the u haul to Alberta.

Rating:

5.0

Very friendly, accommodating and helpful.

Rating:

5.0

Your website kept crashing

Rating:

2.0

Store is very busy and fast paced, the employees try to ensure everyone gets the service and attention needed. But check out and return it have complaints My vehicle on check out gas gauge recorded didn't match vehicle. And my return time was 9am, the store opens at nine. Because of that and system boot up. I'm being charged a 3rd day. And having to dispute the issue.

Rating:

5.0

I would recommend this Branch, I had a terrific experience, no complaints. The Female Representative was excellent, as well no complaints, but positive...

Rating:

5.0

Everything went as planned and on time. Annie was fantastic - helpful and understanding. Thank you.

Rating:

5.0

No comments just Thank you

Rating:

1.0

I was charged a $20 “After Hours Service Fee” even though I tried several times to complete the return process through the app. I entered my phone number and attempted multiple times to receive the confirmation code, but the code never arrived. Since I could not complete the process due to this issue, I followed the instructions, left the key in the designated drop box, and left. I don’t think it is fair to charge me an additional $20 for a problem with the return/confirmation system that was not caused by me. Very disappointing experience.

Rating:

5.0

The staff at the Goldstream Food Market location are awesome! I was having a bad day, and they went above and beyond to make it better.

Rating:

4.0

The truck rental worked as it should, but lacked general cleaning. It was hard to even look out the drivers side of the windshield due to a mess running down the inside of glass. The seats were covered in dog hair by the looks of it, like everywhere. I have allergies and it wasn't a great way to start the morning. Plus the floors were still covered in a mess.of rocks, dirt etc..Looks as though it was returned and just sent right back out without any cleaning.

Rating:

5.0

Very friendly staff, quick service I had no issues.

Rating:

5.0

Jim was helpful and all went according to plan… great service. Thank you.

Rating:

1.0

No one was available to help me hook up the 6x12 utility trailer or unhook when I returned.. I had to do it by myself. I was charged for CDW without prior approval. Overall, a poor experience.

Rating:

3.0

Vehicle worn out poor brakes steering poor transmission noise cab smell quite bad

Rating:

5.0

No improvement! Friendly and helpful people and the truck was great!!

Rating:

4.0

Clean out the voicemail box at location

Rating:

3.0

You need to have a better system for the paperwork end of things. It was a nightmare trying to get into your webpage. There was shoddy, internet connection, and very, very frustration time. You need to go back to the paper forms.Not only we were having issues. There was other people in the store having the same issues. We were there for over an hour. Trying to connect to your site, this was not an pleasant experience at all. I even downloaded your app in my home and I still could not get into it Very very frustrated

Rating:

4.0

Everyone at the Langford location ended up being fantastic and worked to accommodate me. HOWEVER. I originally booked online at the 776-790 Topaz Ave location. They called me the next day to tell me they didn’t actually have any available (despite showing available online). This was already very inconvenient and the woman on the phone was extremely rude about it. I also ended up having to go much further to the Langford location and add a LOT of extra mileage to the cost of my rental. Very unhappy with the overall uhaul experience thanks to that. Again goldstream location was great, downtown Victoria location and uhaul overall were awful.

Rating:

5.0

Both staff I dealt with were very friendly!! Great experience!

Rating:

3.0

There's one young man there that deserves compliments for his service. The muscle guy there lacks the concept of customer service and is very impersonal and unhelpful! One simple question about the process of taking the photos, and the answer with an attitude was..."Follow the link of your message..." three times without any commitment or attempt to help!

Rating:

5.0

left tire had a bulge, trailer was shaking. people on the highway were yelling at me that my trailer was broken because it was shaking so much. trailer should not leave the uhaul yard until the tire is replaced.

Rating:

1.0

Everything

Rating:

5.0

We prefer this location to the larger one downtown. The people are very friendly and are willing to help out with anything.

Rating:

5.0

In and out in like 5 minutes. If you're the kind of person who expects these places to look and feel like a car dealership you should hire movers, they're not like that at all. I picked up from an auto repair shop and dropped off at some kind of bonkers general store and it was perfect at both locations. The only hiccup was trying to get anything done with the actual U Haul people who were slow and dumb. I guess I could have just said "true Americans" it means the same thing.

Rating:

5.0

Well run location

Rating:

5.0

Great overall local business. Thanks.

Rating:

5.0

I love these people!!

Rating:

5.0

Tout à très bien été, nous avons rien à dire.

Rating:

5.0

Staff were friendly and efficient. Well done

Rating:

5.0

Great service

Rating:

5.0

These guys were great! We booked them through the U-Haul app and they helped us move everything quickly and easily. They are such personable and lovely guys to work with. Would definitely recommend them for your moving needs!

Rating:

5.0

On of the best locations on Island

Rating:

5.0

The store owner was fantastic to deal with. My one complaint is that this is the 1st rental I've ever used where the fuel level was at half a tank and you have to return it with half a tank. Every other rental has always come full and you return full.

Rating:

3.0

The amount of fuel in the vehicle was not at the level as presented by the operator.

Rating:

5.0

Service was very helpful especially when the app and online features were not working well with my mobile device!

Rating:

4.0

Nothing

Rating:

2.0

I filled gas before drop off and showed picture to front desk guy, I also have receipt but they charge me again for fuel

Rating:

5.0

It's the best place to rent a U-Haul in Victoria, BC

Rating:

4.0

Very good service at this location, however I was surprised that before loaning a truck for a cross Canada trip, UHaul did not check oil, fluids, tires or anything, and it had just arrived from a trip from Arizona! Luckily all went well, but I was shocked to find that out. After a long haul the trucks should be serviced. Also, would have been very helpful to have a ramp

Rating:

5.0

Process refunds of deposits faster (Uhaul corporate issue not the rental location)

Rating:

1.0

Charged me for fuel after I left and the truck was returned with a full tank of gas

Rating:

1.0

This is a scam place and U haul is doing nothing about it. I reserved a 15' truck to move to another city and I was given a 10' truck. Whithout options due timeline to do the move, I needed to do the move with the 10", doing lots of back and forths. I got mentally and fisically damaged due that. The same thing happened to another person at the same moment that I was there so it is not a new thing for Uhaul. Never more.

Rating:

3.0

The truck we rented must have had a dog co-pilot when last rented as the passenger seat was covered in dog hair. I had to clean it before we could use it. I had to rent the truck because I have been waiting for over a month for my trailer hitch to be installed on my SUV. The hitch install was re-scheduled 5 times. I have another date this Friday the 3rd, but I wont hold my breath.

Rating:

4.0

Bit f a computer mixup to start, but quickly resolved and very efficient thereafter.

Rating:

5.0

Van had a check engine light. While driving felt like it had a load calculation value issue , causing very firm shifts and inconsistent power levels. Making it difficult to drive smoothly.

Rating:

2.0

The van booked could not been found on site. I was sent around several times to “look for it” in the 35 Celsius sun and dirt, and only when another customer joined me and testified that the van is not on the lot was I given another van - that one was dusty on the outside, inside was clean—ish but smelled of smoke. Wasted about 45 minutes and felt like an idiot. Cheap but humiliating.

Rating:

5.0

Truck worked fine but could have used a clean up, especially windows.

Rating:

2.0

The location was not the one I expected to drop off at and was much further time and miles away. I was caught in a traffic delay which was not expected which held me up for 20 minutes at least. Once I found the location it was difficult to find a place to park the vehicle. The personnel came rushing out with out introducing himself and immediately said "Dropping off a Rental". He jumped in the cab and took a picture of the odometer and once out he commented the "left rear tire was low on pressure". I explained the situation and was greeted with little more than a grunt. He then stated "you have a $61.00 charge with no explanation and asked if the credit card on file was the one to charge. I was exhausted after the previous few days and simply said yes. I was told the reciept would be e-mailed to me. I was unsure why the extra charge, but left. Later I recalled the notice in the back of the box that stated if the inside of the box was neat and clean when returned $25.00 would be taken off the charges. The personnel at the drop off location never opened the back of the truck and no discussion was held beyond the minimum. It was not until much later I realized a complete inspection and explanation was not conducted. I was annoyed and this will impact my recommendation to others.

Rating:

5.0

The truck was dropped off after hours. Very accessible.

Rating:

3.0

More accurate fuel gauge reading on pick up would be nice. I was in a hurry but took the truck at what was supposed to be 1/4 tank. It took 30$ to bring it up to 1/4 tank. My fault for not addressing initially before leaving, but like mentioned i was in a rush so didn't bother.

Rating:

3.0

I wasn’t happy to be charged $20 for dropping the truck off in non work hours. The key was left in the drop box and parked in lot. So I guess they charge you $20 to have to retrieve the key from the lock box.

Rating:

5.0

The app had some trouble working when I picked up truck early in the am. I had to contact UPS chat to get it sorted and overall, it took an hour. I returned the truck while the shop was open and the owners were lovely. Took care of everything quickly and it was a very nice end to a long weekend of moving.

Rating:

2.0

If I could give a star rating for the product, I would rate it a five. I would give zero stars to the angry little man behind the counter. I don’t know what his problem was nor do I care. His conduct was completely unprofessional and he acted as though serving a customer was somehow a chore and an inconvenience.If I ever had to use U-Haul again, I would drive 20 minutes in the opposite direction to use a different location just to avoid having anything to do with that business ever again.

Rating:

5.0

The manager is kind and super strong. Helped double check all hookups. Best of all he was friendly. Thanks for the great service

Rating:

3.0

There was no gas. I did top up the tank but still was charged an additional $26 for gas. I was not impressed.