Relocate the partner to a cleaner more professional outfit. Grocery store was filthy and disgusting. Owner told me I had reservation for 10 even though I had called him the day before to make it 9am. Then told me my credit card didn’t provide collision waiver even though I had also called Visa to verify that they did provide it. Attitude the whole process and then a beat up truck with engine light on the whole time and only 1/4 tank of fuel. And I had to go round back and drive it out myself. I’m not happy with the experience at all. Please take my comments seriously and change who you deal with in Langford. Last time I used UHaul in Victoria I had a good experience. This time has damaged your reputation for sure.
Helen M
Goldstream Market
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Langford, BC V9B2Y4
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Customer Reviews
- 4.0 Average Customer Rating
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The service was extraordinarily slow. It took me forty minutes waiting with staff for the uhaul software to work. That was after waiting forty minutes to be seen. On top of that I was told I had to return the truck by 5pm yesterday, not the 24 hours that I requested. Then when I returned the truck I had to wait another twenty minutes before I was processed and I was charged an additional $57 for I don't know what. And, when I booked the truck I received a call that they did not have that size of truck and gave me a smaller one, I asked if it would fit a 1-2 bedroom apartment, they said yes. It did not and I needed to make two trips. Completely unethical and unprofessional from start to finish.
Joseph SI initially reserved a 26' truck online for a two-day period. Subsequently, a customer service representative contacted me to inform me of the unavailability of the 26' truck and offered a 20' truck at an alternative location, which I accepted. However, the reservation was inadvertently made for only one day. Upon arrival to collect the truck, I was informed of the single-day reservation and the requirement for the vehicle by 12:00 PM the following day. Despite efforts to secure an alternative solution by contacting other locations, no suitable options were available due to the end-of-month demand. Consequently, we proceeded with the 20' truck for one day, which resulted in a challenging and stressful relocation process. We commenced our activities at 5:00 AM the following day to meet the schedule. While I acknowledge that the local branch was not responsible for this issue, the error originated from your customer service department, leading to significant inconvenience for us. I hope this feedback reaches the appropriate management personnel for review and resolution.
Mehdi HI am 67 yrs old with mobility issues. I was told I had to park on the street and not in their compound, which had many stores vehicles, boats and other equipment. I could not walk 3-4 blocks and they found a place for my car. I sincerely appreciated their effort to accommodate me but NO customer should have to do that. UHall is fantastic but space should be available to park. Wonderful couple Goldstream Market in Langford BC. Five stars from me.
Suzanne hThis location worked well but the drop off location severely lacked clear information
Julie B