The location was not the one I expected to drop off at and was much further time and miles away. I was caught in a traffic delay which was not expected which held me up for 20 minutes at least. Once I found the location it was difficult to find a place to park the vehicle. The personnel came rushing out with out introducing himself and immediately said "Dropping off a Rental". He jumped in the cab and took a picture of the odometer and once out he commented the "left rear tire was low on pressure". I explained the situation and was greeted with little more than a grunt. He then stated "you have a $61.00 charge with no explanation and asked if the credit card on file was the one to charge. I was exhausted after the previous few days and simply said yes. I was told the reciept would be e-mailed to me. I was unsure why the extra charge, but left. Later I recalled the notice in the back of the box that stated if the inside of the box was neat and clean when returned $25.00 would be taken off the charges. The personnel at the drop off location never opened the back of the truck and no discussion was held beyond the minimum. It was not until much later I realized a complete inspection and explanation was not conducted. I was annoyed and this will impact my recommendation to others.
Thomas M
Goldstream Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Langford, BC V9B2Y4
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Customer Reviews
- 4.0 Average Customer Rating
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The truck was dropped off after hours. Very accessible.
Leslie HMore accurate fuel gauge reading on pick up would be nice. I was in a hurry but took the truck at what was supposed to be 1/4 tank. It took 30$ to bring it up to 1/4 tank. My fault for not addressing initially before leaving, but like mentioned i was in a rush so didn't bother.
Curtis MI wasn’t happy to be charged $20 for dropping the truck off in non work hours. The key was left in the drop box and parked in lot. So I guess they charge you $20 to have to retrieve the key from the lock box.
Michelle GThe app had some trouble working when I picked up truck early in the am. I had to contact UPS chat to get it sorted and overall, it took an hour. I returned the truck while the shop was open and the owners were lovely. Took care of everything quickly and it was a very nice end to a long weekend of moving.
Melissa H