It was just really busy and hard to get any answers to questions - not necessarily the guy's fault - just ha a million things going on at once but kinda felt brushed off.
Jennifer S
Goldstream Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Langford, BC V9B2Y4
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Customer Reviews
- 4.0 Average Customer Rating
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When I got there to check in the app would crash and I would have to start over. Then I would accidentally hit the "CHAT" icon and I again would lose all progress. I would think you should be able to go in to the chat for help and seamlessly back to where you were. Then I took 1 picture and the app crashed again. When I started it up it said I was checked in and ready to go meaning I forfeited any damages. So, I went back inside and the guy sent me a new link to start the check in over which was thru my web browser which seems to work way better then the app. Then i get in the van and it was EMPTY! Like totally, needle buried, warning bells going off, not sure I will make it to the station - empty. I asked the guy what to do as this has never happened before and he said if I return it with 1/4 a tank I would get a fuel reimbursement. I see on my receipt I got an adjustment of $5.95. Which is crazy considering fuel is $2.13/liter and I had to put in $50 to get it to quarter and returned it on a quarter. $5.95 in fuel barely got me to the station which was out of my way to out fuel in it to do the actual job. App and check in were awful and time consuming. No fuel was an extremely annoying and cost WAY more money then it should have. Will be using Home Depot Cargo Van from now on. This was a terrible, expensive experience. Because of the machine being empty
Chris KAwesome group of people, thanks !!
shelly mI reserved in Parksville. U-Haul changed pickup to Courtenay. When I was going to Courtenay they called and told me Langford was the only option. I went 300kms out of my way to pick up trailer. When I arrived back in Parksville I drove past the dealership only to see the EXACT trailer I had reserved there.
JEREMY PYour mobile pickup doesn’t make sense . You still have to wait until the location opens to get a key for the vehicle .
RANDALL S