It was crazy busy. There was nowhere to park the truck. We handed the clerk the contract, he handed it back without looking at it.. he asked if there were any problems. Told him the engine light came on, he said that's fine, all the while talking to another customer.
Brandt M
Goldstream Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Langford, BC V9B2Y4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I ordered quite a head of time 2 dollys & a flat with wheels. They were not available. We drove 6 km & gas full up was $33. We were a five minute drive after we unloaded. Crazy! My son told him about the gas price but no comment from representative. I was busy so didn’t go. The guy was rushing us we we picked up truck(he was busy since it was a convenient store too which I understand but U-Haul is a business also) thank for listening.
RYAN HThe van smelled very heavily of cigarettes. It was dirty inside. The back hadn’t been swept out, and it was in dire need of an oil change.
NICHOLAS RThere is one Asian guy who’s not helpful, he doesn’t acknowledge anyone he ignores customers and is very rude and Does not want to help. When we asked him for help with the truck set ups he was very unhappy to help and kept saying just check you drive a car it’s the same. Would never recommend this guy to anyone. The women is nice she’s friendly and helpful unlike him.
BELLA JPoor handling of reservations on uhauls end, allowed for a reservation to be made on a vehicle that isn't available and further, makes alterations to the reservation so that you have to return your rental to the pick up location, even though your original reservation stated one way to another city. Also, having to return a truck within the 24 hr pick up window, that has to be driven back to the town it was picked up in because the reservation system is broken and leaves to recourse to customers after they have been given their assigned whatever U-Haul wants to give you booking, has no leeway. I brought the truck back within 45minutes of return period and was charged for a second day. I'm seething at the idea of this company not giving a single care to customers that they are actively making life harder for and still taking their money despite this. I am holding back being very upset with this absolute idiocy and the fact that your brain-dead customer service agent effectively told my partner and I to either deal with the hand we were dealt or take a hike, even though it's your bloody system that you made for us to book through that is screwing us over. I genuinely used to be partial to your company, it can be good, I've used you a number of times and it has usually been a reasonable experience for the price, this is just a kick in the teeth and I will not be pursuing the services provided from this company again. Waste of my time writing this but I am so beyond frustrated with this experience.
Hunter S