Customer Reviews for Goldstream Market
(U-Haul Neighborhood Dealer)

603 reviews

976 Goldstream Ave   Victoria, BC V9B2Y4

(250) 380-6913

Location Hours

  • Mon-Sun: 9 am - 8:30 pm

Services at this Location:

Contact Us

(250) 380-6913

976 Goldstream Ave
Victoria, BC V9B2Y4

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 8:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jaroslav T. 
Rating:
5.0

Everything went very well and we received excellent customer care!

MAURICE S. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
4.0

Customer did not leave a comment.

QING L. 
Rating:
5.0

Just astronomical costs..

Shannon B. 
Rating:
2.0

Location was very disorganized and trucks in a tiny lot. Not safe.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
3.0

The movers did not show up after the arrangement we had made. He had me book for June 1st, knowing I would be moving May 31st but that he could accommodate me on the 31st. I require my moies refunded & the service cancelled off your books. My number 250-857-4025

DAWN J. 
Rating:
5.0

Customer did not leave a comment.

Amber J. 
Rating:
5.0

Customer did not leave a comment.

Johnathan D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Wilson L. 
Rating:
2.0

First, it took almost 45 minutes in line to get the vehicle. Only two customers ahead and one person attending to them. Store manager was using an iphone 7 with a tiny screen for the rental details. Slow!! Slow!! Slow!!! The initial vehicle assigned to me was barely roadworthy, noisy power steering and noisy brakes; didn't seem like it had been driven in a while and yet the store manager assigned it. The vehicle was still at the location when I returned my rental and will likely be rented to another person.

Olurotimi F. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
3.0

It was an easier process than I anticipated and overall very good customer service. Pick up and drop off were easy . The truck ran very well and was in good shape.

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
4.0

Very good service very professional

Michel L. 
Rating:
5.0

Customer did not leave a comment.

KYLE L. 
Rating:
3.0

Customer did not leave a comment.

Sophia H. 
Rating:
4.0

I rent a truck on a regular basis and they always take care of me. I'm very thankful.

ELIZABETH F. 
Rating:
4.0

when we tried to pick up our rental it was double booked, so we had to go into store and sort it out. Took half an hour to get another van, so was a little bit of an inconvenience, and when dropping of it was not registered, so I had to go in a few days after and it was showing that we had not returned it when we had. the staff were helpful an solved the problems for us.

Jordan H. 
Rating:
4.0

I had requested a dolly. None were available at this location. I was only advised that none were available nearby. The staff did not check if any were availalbe. On a long trip cruise control would be benificial.

Jerald M. 
Rating:
4.0

I found it a bit disorganized as 2 customers were booked for the same truck 😅or so we thought...but great service to get the issue sorted out... a customer though they had rented the same truck I was about to drive away with( they were using the mobile site though and I had reserved it shead of time) none of this was in any way the fault of this pick up location-but they did help us resolve the issue 100%

Trish C. 
Rating:
2.0

We still don't know how much the final cost was 24 hours later. They wouldn't give me the bill and said it would be emailed to me, but never was? He just said it would be the same as the estimate I got when I picked it up. Seems random that they only estimated the mileage at pick up as they had no idea where we were going. Their estimate seemed much higher than the actual mileage. He was actually kind of rude and dismissive. It wasn't the same person there on return as when we picked it up.

Norman S. 
Rating:
1.0

I would never use this service if it wasn't absolutely necessary and Uhaul didn't have a monopoly on moving rentals.

Elliott G. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
4.0

Customer did not leave a comment.

Gregory L. 
Rating:
3.0

I specifically called in and said i did not want a Mobile checkin, but when i got there the agent said i had booked a mobile checkin. Which made unhappy - so he proceeded to process me in over his phone and took pictures of my license WHICH IS SPECIFICALLY WHAT I DID NOT WANT!

Peter W. 
Rating:
1.0

I returned the vehicle by 12 in the afternoon. I am not sure why I am charged 73$ this is too much

Helen M. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

Cole B. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Weyden L. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

Customer did not leave a comment.

Jana R. 
Rating:
4.0

Customer did not leave a comment.

Tania F. 
Rating:
5.0

Experience was great. People behind the counter were awesome. Was able to upgrade my truck. Would go back

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
4.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

When a person rents a vehicle for more than one day and you start getting phone calls the same day saying you're late in returning your vehicle I think they need to read the contract

grant M. 
Rating:
5.0

It was quick and efficient. That was all I needed.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Mikayla K. 
Rating:
5.0

I was pleased with the good service.

JAMES A. 
Rating:
1.0

The vehicle was damaged all along the left hand side from a previous rental, the front left tire was low on air for pick up and the alignment was out oh the vehicle quite bad. To top it off the vehicle didn't have a ramp as advertised on the site for loading nor did it have a flat box all the way through like advertised, the vehicle was also in mph opposed to kph and this affected who could drive the truck. The pick up for after hours was drawn out and horrible and took much longer then it needed special considering I gave most of the information preemptively as suggested after making the reservation, also the process makes you agree on condition of truck before you're able to get the key, which wouldn't of been a problem if it didn't have another vehicle so close beside it I was unable to see or get beside it to view it full on top of the extremely poorly lit surrounding and lot due to this I was unable to see all the damage along the left side. Over all I was extremely disgusted and disappointed with this U-Haul rental as in the past in other city's it's been a painless, quick convenient experience. I would not rent a U-Haul from this location again and I would think twice before renting another U-Haul in general.

John W. 
Rating:
5.0

Customer did not leave a comment.

LINDA V. 
Rating:
1.0

Was charged for items I never had over charged for extra days on dollies (charged for 3 days) requested a furniture dolly but never received it, than confronting the owner of the store got yelled and sworn at. This was the worst experience ever was never reimbursed for the extra charges nothing. Please get in contact with me.

Andrew D. 
Rating:
3.0

Vehicle was dirty no sanitizer

Prince-Faisal K. 
Rating:
4.0

The truck that I got was not that clean inside ,and the engine light came on saying it needed to be serviced

Dalton B. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
4.0

Customer did not leave a comment.

JASON G. 
Rating:
1.0

Problems with the computer registration on pickup and drop off. Took 20 minutes on pickup and 15 on drop off. Truck did not seem to be sanitized inside. No walk about to point out damage etc. Pretty uncomfortable with only one person in the store and other customers are lining up when problems arise. Other rental locations including Uhaul locations provide more customer service. Truck oil change light was on the whole trip.

HARVEY T. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Royce N. 
Rating:
5.0

Clean and friendly quick pick up and return service Thanks Rick

Richard R. 
Rating:
5.0

Ready on time and as quoted, Very well done.

David P. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

VERY UNPROFESSIONAL, Iwas told inPERSON rates when I made the reservation and cost for truck and gas . On the daofpick up I gottexts telling to pre-register for pick up,I did and Noticed the RATES WERE NOT the SAMEas I had been told IN PERSON when I made the reservation I called,the guy on the phone was Rude and said,I dont have to rent the truck to You.I got to the location and of course that guy WASN'T there.I complained and told my stiry to the lady,who wasmuch nicer!!.Then Ihad to take the truck out MYSELF from the Back yard SMALL COMPOUND and it was VERY DIFFICULT. NOBODY HELPED and I literally wasted 20 minutes trying to inch by inch get the truck out of the back yard with about 10 other huge trucks .When I returned the truck the NEXT DAY I thought because I used LESS THAN 30KMS that $10was Enough gas.The attendee said it was ok HE WONT CHARGE ME BUT HE DID ANYWAY ,NASTY !!!! I was very disappointed in this Locationand having rented from UHAUL MANYtimes I can HONESTLY say This Place was very DISAPPOINTING.

Nora L. 
Rating:
4.0

The photos were not up to date and accurate You could see in the photos advertising stickers on the car that were no longer there and damage stickers that were not in the photos It would help the check out process if the photos were accurate

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Nathan O. 
Rating:
4.0

Our Uhaul experience was overall positive, but before we picked the truck up I had to deal with a gentleman named "Mike" at the location by phone; he was officious and combative and generally unfriendly. That was disappointing; other employees were kind and helpful. Hilary Fuller

DERRICK J. 
Rating:
5.0

Quick and easy.

Sandra C. 
Rating:
4.0

Mileage rate is high

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The store representative was very helpful and went the extra mile to ensure things were perfect.

ROBERT D. 
Rating:
3.0

The store is dirty and the owner is grumpy. The lady who helped me after I returned the equipment was very nice. Overall an ok experience, communication is needed. Updating the app to make it user friendly - letting me know that the van I reserved wasn't back yet, having to go to another location. kind of stressful

Christine G. 
Rating:
3.0

the unit was very dirty, the attention was terrible the person that closed our account was very prepotent with us

Jose Z. 
Rating:
2.0

Host is rude. He gets irritated if not understood and asked the question again.

Satish N. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

The app does not work on all devices for checkin ! the service was great, the technology not.

Jonathan A. 
Rating:
3.0

Install a drop-box for the keys for after hours!!! I had nowhere to put the keys after the store closed.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Nathan S. 
Rating:
3.0

Customer did not leave a comment.

Stephanie W. 
Rating:
2.0

None of the apps worked properly. They did not have the equipment we booked and paid for. It was impossible to find the lock box for the 24 hour pick up. We were told late the night before that they had changed our pick up location from where we had booked to this one which is 20 km away. Terrible service. The apps crashed constantly and th promoted mobile pickup was a complete failure.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

The customer service, from reservations and booking to pick up to return, was very helpful and courteous, each person. One thing though, I was charged for two dollys but I only had one. The person at return send it would be fixed because sometimes the system (computer) just adds things. But, in the end I paid for a second dolly that I never had on my trip. I didn't notice the extra charge until I was long gone.

Clarke W. 
Rating:
4.0

Truck was ready to go and the process was easy with mobile pick up

Robert K. 
Rating:
2.0

Don't change the location and type of truck the day before booking, felt like there was no point in even making a reservation of it wasn't going to be honoured

connor J. 
Rating:
3.0

The Staff insisted that I park my car on the street, without checking if there was actually a space. The greatest disappointment for me was that I told him I'm only renting for less than 2hours and there was enough space in front of the store to accommodate additional 4 cars. The voice tone was more like someone who got pissed by something not sure what it was but I wouldn't recommend this location to anyone.

Mohammed A. 
Rating:
1.0

They charged me 18 dollars for fuel even after I filled to the correct level. Unprofessional to say the least. They did not have adequate staff leaving the responsibility of taking in 4 different uhauls to a 20 year old kid way over his head, who did not do a bad job due to his situation. They are basically taking advantage of people with no other recourse on the first of the month. When it comes down to it most of the people renting these can't afford any other charges, when the rental market is unhinged and unaffordable this uhaul location is anything but your friend.

Curran C. 
Rating:
4.0

Customer did not leave a comment.

Leo B. 
Rating:
5.0

Couldn't be improved upon. Everything was excellent.

RANDY S. 
Rating:
1.0

Truck was in bad repair causing the use of much more gasoline then necessary. Continues dropped directly into 2nd gear going down hill or locking into it while starting off. Had to drop it into neutral to stop it from continuing.

Byron L. 
Rating:
1.0

There was no drop box even though we were told by Uhual to leave the key in the drop box. A random guy walked by and called the owner of the store (it 11pm), who told is to leave the key in the mailbox of the barber shop next door. when I called Uhaul all they could say was we'd have to come back the next day when the store was open to give in the key. We were tired and that was the last thing we wanted to do. Very poor communications and lack of knowledge of stores by Uhaul.

Ahmed A. 
Rating:
2.0

Late opening store. Did not receive text for check in. Did not have the dolly

Tanya F. 
Rating:
2.0

Trailer was dirty inside. had to sweep it out. soil and leaves. Location is to small, too much equipment. Hard to pickup and drop off.

Ian G. 
Rating:
5.0

The guys at Goldstream market are a great group! They give some great deals!

David B. 
Rating:
3.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
3.0

Customer did not leave a comment.

Sepehr S. 
Rating:
5.0

Nothing, our experience was great.

Kristin L. 
Rating:
4.0

Customer did not leave a comment.

Arlene P. 
Rating:
1.0

The truck we wanted was not available upon arrival. We were instead offered a smaller vehicle, in a shorter timeline. To make up for this we were discounted a rate, but it was a challenge to get it all sorted. Would no longer recommend Uhaul or this location. I had called the night before to confirm that the truck we rented would be available, however, when I arrived it was not there, and would not be so for hours. Please contact me to sort out the details of our trip. clarychambers@gmal.com

Clarissa C. 
Rating:
5.0

Customer did not leave a comment.

Jean-Ckaude R. 
Rating:
5.0

No winter tires on a drive through a bc mountain pass.

Heather A. 
Rating:
1.0

I was ignored given the run around, with no offer of guidance advise, or concern. There was nowhere close to park my personal vehicle, while I used the rental. So, I had to park 3 blocks away, so I wouldn't get a ticket, or towed. I felt like an annoyance to the store owner, and was not given any sense of respect as a paying customer.

Tyson G. 
Rating:
3.0

Customer did not leave a comment.

Callum E. 
No reviews have been submitted for this location.

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