Customer Reviews for Goldstream Market
(U-Haul Neighborhood Dealer)

Rating:

2.0

I didn't reserve for this location, so my feedback would be to make sure the topaz location has the vehicle that people reserved 3 months ahead!

Rating:

5.0

The agents are very professional helpful and polite. Best experience with uhaul. Quick and efficient

Rating:

3.0

The previous customer was VERY late getting the cargo van back so I was ah hour late on my ,4 hour rental! Seems to me they should keep a vehicle in reserve for such occasions. I missed the hours for the recycling centre and donation centre due to the delay.

Rating:

1.0

I have been overcharged for higher miles rate

Rating:

5.0

Awesome service. Thank you

Rating:

5.0

Great customer service

Rating:

5.0

Guy name Jim is best guy , he is a Gem . 7 star

Rating:

5.0

Great customer service. Very helpful with everything.

Rating:

5.0

Good luck

Rating:

5.0

Awesome

Rating:

3.0

The owner is rude

Rating:

5.0

The only…not even issue really…was the slowness of the computers for check in. There was a line of several people, 5 in front, and it took over an hour for them to complete those just because they were waiting on things to load and process. When it was my turn, it took about 15 minutes, standing and waiting for their computers to catch up. The actual check in stuff was about 5 min..! The staff were great, apologetic about the time it was taking, friendly, and helpful.

Rating:

1.0

I waited an hour to pick up the truck because we were 6 clients picking up rental and there was only one employee. You can’t send 6 people with rental at the same time to a location where there is only one employee that is also running a very sketchy convenience store. We were late on our schedule.

Rating:

1.0

Vehicle pick up was booked for 9am and the store pick up location did not open until 9:20 so I had to wait around to see if they were even goo going to open at all. Very disappointing when you have people waiting to help move you.

Rating:

5.0

Great service.

Rating:

3.0

The cab of the truck was clean; however, the back of the truck had sugar or salt all over the floor and there was dirt and mud at the back of the truck on the shelf portion. We took pictures and cleaned up the floor of the truck.

Rating:

3.0

Staff could have a better understanding of the self pick up process . Everyone I talked to did not really have much knowledge of the process. Until the morning I picked up the truck and spoke with the support line .Also Key did not function properly in driver door . Older truck , steering kind of loose on highway . Also the app did not function well for me , uploading pictures did not go well upon pick up . App could give a more clear understanding of how the self pick-up process works . “Pick up my truck button “ does not appear unless you’ve completed a certain process . Anyway , all worked out in the end . But could have been better .

Rating:

5.0

Great customer service.

Rating:

5.0

It is very expensive

Rating:

4.0

Better parking for personal vehicles at this location or closer.

Rating:

5.0

Great customer service. Fast easy process to rent a truck.

Rating:

5.0

There was garba left in the truck. No worries. We cleaned it up but thought someone might want to know

Rating:

1.0

The man who runs the store is rude and impossible. Twice I have rented from this U-Haul and reserved. Twice I have arrived to be told I was late and he had rented out the vehicle. What is the point of reserving? Then after arriving and him be rude to us he mysteriously finds a van. I will never rent from there again and I spread the word around the communities. One of the benefits of working with the public we can spread the word about his terrible business practice.

Rating:

1.0

Do not use Sooke Lane location.

Rating:

1.0

Get a new person to run your business , both times i have dealt with him he has been late , his store stinks very badly of mold and is dirty , he is rude and very hard to deal with

Rating:

5.0

Ran good was clean

Rating:

2.0

The store itself smells like pee when you walk in, like strongly. And the shop owner marks up prices on the boxes and moving supplies etc. I had ordered a TV box with my truck to pick up both at the Queens Ave location, I got a text from uhaul telling me that I have to pick up the truck at the Goldstream location instead but they did not inform me that I wouldn't also be picking up my box there so when I went to get the truck I told the shop owner I paid for a TV box too. He didn't see anything about it and looked further into my order, could see I paid for one but at the Queens ave location which he had just told me didn't have anything (my roommate also told me that because she went there yesterday for her uhaul). Since I could see he had a ton of boxes I asked why he couldn't just give me the box I paid for from his stock, he kept telling me I had to cancel my order on the app, I'd be refunded for it and just buy one from him. Not wanting to argue about it anymore I did what he said, only to figure out at the end when I went to pay for the box that he charged me $50 instead of the $35 it is advertised for on the app and what I originally paid. He also did not give us a padlock for the truck, knowing we were driving across provinces to Alberta, we ended up buying our own. There was no proof of registration in the truck and the headlights/high beams are pretty much useless.

Rating:

5.0

Gold stream drop off has been excellent at all times

Rating:

5.0

Always a pleasure renting from this location. Thanks

Rating:

5.0

Sanmeet And Nikhil is very excellent services

Rating:

2.0

I was for a one way. All the way to Kelowna. Windshield and mirrors were dirty. Floor mats dirty. Coffee stains all down doors. I asked if oil and washer fluid was checked and he said no. Took me 20 minutes to take delivery. Not noted on agreement

Rating:

4.0

The location should improve more on Maintenance of their truck.

Rating:

2.0

U haul rep did as little as possible . Had to drive through lots of rain, and the u haul leaked in water, compromised some items

Rating:

1.0

CSR was argumentative and dismissive. Vehicle engine light came on 20 miles after pickup . Wipers did not clear windshield properly. Exhaust leaking into cab so you have to leave a window open. No instruction on controls ie windshield wipers , mirrors or headlights.

Rating:

1.0

Expensive and unfriendly

Rating:

2.0

Owner didn’t show up till after opening time, 9:00am, then spent 20 minutes getting organized to open. Only one person, likely owner, available to serve clients which included patrons of general store.

Rating:

3.0

Clean the cab before giving out - and make sure the gas is recorded accurately.

Rating:

3.0

The check engine light was on, but there was no problems so all good.

Rating:

4.0

Always kind and attentive to me but when they’re busy they tend to not acknowledge people waiting. This is not just here, this has been noticed at other locations as well. People are more understanding of having to,wait when they are at least acknowledged. Good old fashioned manners.

Rating:

4.0

Had to drive to another location to pick up blankets that were reserved but not there.

Rating:

4.0

A few more UHaul specific instructions would help. Easy return but at the same time if you were new to Victoria you'd have no clue as to where to park, how to return, etc... none of that info was given to me when I picked up the one way truck in Nanaimo. All I knew was the location of the drop off and the operation times. Nothing else. I'm just saying you need to expect that people are new to the city and need a bit of guidance to help speed up their day.

Rating:

3.0

There was a major leak in the roof that water damage to several of our boxes. Staff was very apologetic and gave a discount on mileage.

Rating:

2.0

Publicize charge per kilometer price much better, warning customers!

Rating:

1.0

The fellow the first day of pick up was the WORST retail experience ever…. The fellow who I drop the truck off too, was amazing! But the first fella was a complete angry little FUCK

Rating:

1.0

I went to drop it off. The owner refused to take it and after 15 minutes told me to take it to a different location. I had to call customer service, sit on hold for 20 minutes to eventually be told I could leave it. I had to use my fuel and I was late for work due to this. Completely unacceptable to have this response, as I had a contract signed. I understand the owners frustration but this lack of communication is not on the person dropping it off.

Rating:

3.0

Truck engine fault light was on. Some blankets were wet.

Rating:

1.0

I was charged $109 but my receipt showed the service costs $38.75 (tax inclusive). This was outrageous considering I put extra gas well above the 1/4 gauge.

Rating:

5.0

They were kind about parking my vehicle and also flexible on returning it a few min late. Would absolutely recommend them, Jim & his wife are such a lovely couple!

Rating:

3.0

The App is a pain. Taking all those photos. Plus they ask for a photo of the roof! Really? We do have the option to skip but honestly, the system is aggravating.

Rating:

4.0

Employee was great to deal with Debit machine was down so I had to find an atm to take out money to pay. Did not like the fact that this location was the only one to have a tow dolly on the lower island and it could not be picked up or dropped off at a different location. Had to tow my car from Crofton to Duncan and ended up spending 4 hours of travel time just to get and return the dolly. Location said he wanted one to go to Duncan since he had to much equipment (including 2 tow Dolly’s) but it had to be returned to this location.

Rating:

3.0

Extremely tight and difficult maneuvering to pick up trailer. Operators were helpful to hitch up. They are quite limited for space. A food truck was partially blocking access to an already tight space.

Rating:

3.0

The truck could have been cleaner on the inside. We wanted to pay cash and couldn't. Our credit card was automatically charged. You have to have a smart phone to rent a truck - I didn't have service on my smart phone so I had to borrow one. The customer has to do most of the work when renting (all the pics to upload and questions). You should have employees do this. If you have customers who are not very smart phone savvy this would be a problem.

Rating:

5.0

Easy pickup. Truck was as expected, clean and in working order. No issues whatsoever with the check in, checkout and usage. Would recommend.

Rating:

2.0

Very difficult to park. Needs more parking space. This is a convenience store and was busy with other customers.

Rating:

3.0

Location coexists with a store. There was only one person to serve both rental customers and store customers. The check in process Was repeatedly interrupted by having to serve store customers. In addition, there was a problem with the trailer lights that took additional time to resolve. The checkin process took more than half an hour.

Rating:

1.0

The highway we were to travel on was closed. We brought the truck back after 40 mins and asked to rebook for Monday. He charged us $127. I've used this location many times, NEVER AGAIN!!! I will dispute the charge and be writing a great review on google.

Rating:

5.0

I am a class one driver so I do think that this unit needed a little bit of work ....sounded like bearing wheel bearing or possibly break issues on the passenger side. Plus this is also an older vehicle but I think it just needs a bit more of a work maintenance schedule. It wasn't steering well also

Rating:

5.0

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