Customer Reviews for Goldstream Market
(U-Haul Neighborhood Dealer)

Rating:

3.0

Mostly everything was good. I inquired about the tire pressures and had they been checked. The location didn't even have a pressure gauge on site. Before I loaded the trailer I checked the pressures myself and found all tires to be low with one in particular down to about half the recommended pressure.

Rating:

2.0

This gentleman was accommodating. It was difficult to find the location and be able to park a 20 foot truck.

Rating:

3.0

The attendant was as helpful as he could be but was swamped. Limited space on the lot meant he had to move trailers etc around. And the fact he was running the store at the same time meant he was constantly interrupted. As a customer experience it was pretty disjointed, but I recognize it was an unusually busy time/day/week. I felt badly that Uhaul put this young kid in charge of such a busy operation. I hope Uhaul is looking for a better arrangement, starting with a location that has more space.

Rating:

1.0

Was told i was over paying and then 3 weeks later an additional $90 was taken out of my account which i did not approve. A late few and fuel that i put in already added to the bill. I will never deal with uhaul again and i will tell all not to either

Rating:

1.0

I reserved a truck and dolly a month in advance, but on moving day, neither was available. I was only offered a small van, which didn’t meet my needs. The dolly was also missing. I had to accept it because I’d already booked helpers. This location clearly overbooks and leaves customers with no real options. Very frustrating experience. U-Haul should address this issue at this branch.

Rating:

3.0

Very busy and their machine froze like 6 times while processing my payment.

Rating:

1.0

Extremely Disappointing Customer Service Experience When I arrived to pick up the truck, there was no greeting or acknowledgment. One staff member was busy writing in a notebook and didn’t even look up or say hello—instead, he called another employee, who was occupied on his cellphone despite clearly seeing me. Eventually, he came over to the counter, completed the paperwork without a word of courtesy, handed me the key, and mentioned that the truck was “either out front or behind the building.” To make matters worse, the interior of the truck was not clean. Overall, the experience reflected a complete lack of basic customer service. I will definitely be renting from a different location—or a different company—next time.

Rating:

5.0

Our move was from Squamish to Victoria BC The online reservation only allowed Langford as a drop off. The UHaul on Blanchard street would have saved us an hour in traffic and many $ in mileage charges

Rating:

5.0

Everything was fast and acceptable..good service

Rating:

3.0

It was good

Rating:

2.0

I came took the car The out take clerk was nice Bringing the car back, the clerk says I should park the car where she wants. I told the clerk I parked the van together with other vans and told the clerk to repark where she wants , since I have brought back the van She threatened if I don’t park it where she wants she was going to charge me for it I said charge me for what? For not parking the van where she wants it Is this a normal thing ir it’s the clerk using me to do her job Anyways that’s my experience

Rating:

5.0

Great service

Rating:

3.0

Ensure you use the app to find what you're looking for as calling and going into the office was not very helpful.

Rating:

5.0

Faster check out would be nice. Staff are very polite and helpful

Rating:

5.0

It wasn't clear where to pull in. The man at the store was helpful and reversed the truck into the small parking space out front so I didn't have to.

Rating:

3.0

Line up when it opened for rentals. Due to this I wasn’t able to check in, do my walk around and get on my way until 45 minutes after the scheduled pick up time. I still had to bring the truck back on the scheduled drop off time. It would make sense to schedule pick ups accordingly. Example 9:00am, 9:15 am, 9:30 am etc. Lots of scratches and dents on truck that were not noted. Truck had not been swept out.

Rating:

1.0

We booked dolly with truck but they did not keep one for us. And when we returned the truck they asked clean the truck. But truck was already dirty when we picked it up and they did not check or mention to us at the beginning. So basically we picked up dirty truck and cleaned it ourself and returned it. Terrible customer service

Rating:

3.0

Was good, just seemed a little too much going on.

Rating:

2.0

The gentleman managing the location must have been having a bad day. I fueled up, swept the vehicle clean, parked where he wanted me to park, yet was really crusty. Not inviting at all.

Rating:

5.0

Easy and friendly location

Rating:

3.0

Make sure all the equipment is proper working order . Lights and the wiring harness has wires that have rubbed bare

Rating:

4.0

Let the customer know which plug he needs for the flat or 7 pin. I happened to have an adapter with me. Also, the attendant should mention the surge brake function, it seemed to be less effective than I would have expected.

Rating:

5.0

I couldn't see how much fiel i used in liters per 100 km. Ie 10.9/100km.

Rating:

4.0

The van drove very good but the interior and exterior was very dirty and the interior had a bad smell, I had to buy air freshener and alcohol to clean and refresh the interior.

Rating:

5.0

Staff at the store for this pick up location are polite, very nice selection of drinks and candy as well.

Rating:

1.0

I - I reserved two dollys but only one available. I sent a message 5 hours before pick up the truck asking if everything was ok and nobody answered or informed that my order was not completed 2 - Truck was dirty inside ,I took pictures 3 - The key they gave me didn’t match with the lock, so my stuff was overnighted without protection

Rating:

5.0

Exelent service

Rating:

4.0

The equipment reserved (dolly) was not available.

Rating:

5.0

person behind the counter was helpful. not something an Ai could do. i forget her name though.

Rating:

3.0

The truck wasn't available when I went to pick it up. I had to wait for 2 hours. Also the extra equipment I ordered wasn't available. I called the support line and was hung up on.

Rating:

1.0

I’m writing to formally express my concern and dissatisfaction with a recent experience involving a truck and trailer rental picked up in Victoria, BC, as part of a one-way move to Calgary. Due to serious safety concerns, questionable practices at the rental location, and inaccurate charges, I am requesting a full refund. When we arrived to pick up our equipment, we clearly informed the staff that the vehicle we planned to tow was a 2010 Jeep. We were initially told the Jeep might be too heavy for the trailer, but after several minutes of back-and-forth on the computer system, we were assured we were approved to tow. Upon later reviewing our rental contract, we noticed that the vehicle had been entered as a 2002 Jeep, not the 2010 we reported. We strongly suspect this was done intentionally to bypass towing weight restrictions and guarantee a rental, without regard for safety. We began our journey toward Calgary, but by the time we reached Kamloops, it became clear that the truck was dangerously overloaded or mechanically compromised. The brakes were shuddering violently, especially on hills, and the handling felt unsafe under braking. Fearing for our safety and that of others on the road, we returned the trailer to a U-Haul location in Kamloops and continued with just the truck. At that location, the U-Haul representative we dealt with agreed that the trailer should never have been approved for our vehicle. She acknowledged the issue and documented everything in our file, which should be referenced as part of your internal review. Unfortunately, the problems continued. While crossing Rogers Pass, the brake shuddering worsened, making the vehicle borderline undriveable. The symptoms point to poor or neglected maintenance, likely worn brake pads or deeper mechanical issues. We were also overcharged for equipment not received, including: • 12 packing blankets, when only 6 were provided • A moving dolly, which was unavailable at pickup Summary of Issues: • Misrepresentation of the towed vehicle’s year (2010 listed as 2002) to override safety thresholds • Unsafe vehicle condition, endangering our safety and others’ • Forced trailer return mid-trip due to braking and handling failure • Persistent mechanical failure beyond the trailer issue • Incorrect billing for undelivered equipment • Admission from U-Haul Kamloops staff that this situation was mishandled This incident reflects what could be interpreted as willful negligence and reckless endangerment—both of which are serious concerns under Canadian law. U-Haul has a legal duty of care to provide safe, roadworthy equipment and accurate information to customers. Falsifying vehicle data and assigning trailers against weight limits, combined with mechanical neglect, represents a potential breach of that duty. I am hoping to resolve this matter directly and respectfully, but I want to be clear that I will consider escalating to the appropriate regulatory or legal authorities if a refund is not issued and the situation remains unaddressed. Please let me know if further information is required. I look forward to your prompt and thorough response. Sincerely, Jackson Gray

Rating:

4.0

The trailer was full of cardboard when I picked it up, it was parked so tight to another trailer I couldn’t get in to check it before I left. Was told I had to take all that cardboard with me when I dropped off the trailer on the other end.

Rating:

4.0

Washing of vehicle & cleaning windows. Did it myself.

Rating:

4.0

Fix the u-haul website self check-in. I had no issues with it on sunday, but on tuesday it was erroring out saying that the license number didn't match the province. It was the same license number and address I used on Sunday. We were in a rush and that delayed things almost an hour.

Rating:

1.0

The store was very dirty and the unwelcoming. Located on a dilapidated property with no parking. It looks like there’s a bunch of people living in camp trailers in the back. The person at the counter was extremely rude. No customer parking and no parking on the street. Very poor

Rating:

4.0

The man who operates the site is rude and incompetent.

Rating:

5.0

I've never had a more easy and recommendable experience with Uhaul then when I used this location. Extremely knowledgeable and too the point, will always use this location.

Rating:

5.0

It was a good experience. Thank you

Rating:

2.0

Our truck wasn't even swept out and the front had old French fries on the floor. That really wasn't a big deal, but what did bother me, Online it said the cost was $1.19/km. When we paid it was $2.20/km. I didn't argue it with the proprietor because I was far to tired after a big move. I did try to call U-Haul but was left on hold for far to long , so I ended up hanging up.

Rating:

5.0

Great service!

Rating:

3.0

Was told they did not have the specific equipment on hand that I rented and was forced to go with a larger truck despite several smaller options being in the lot when I went to pick up my truck.

Rating:

4.0

Have the location open earlier than 9:00. Perhaps 7 am

Rating:

4.0

They didn't have a 20' but gave me a 26' at the same price. Quick and efficient

Rating:

3.0

my original pickup location was in Victoria and it was unilaterally changed to Goldstream, which was inconvenient for me…that said, it was a successful rental experience overall.

Rating:

1.0

I reserved the day before that a trailer was available for me at Sydney (Victoria) and I was going to Sanich the following day. I’m from the Sunshine Coast so it’s a full day travelling. next day I headed for Sanich to view the car I was buying and so I headed to Sydney, half way there U-Haul called that the trailer, the only trailer available was in Langford….. WASN'T IMPRESSED at all ! NEVER AGAIN !!

Rating:

3.0

He could be more friendly to improve customer service

Rating:

5.0

We expected the truck to be clean, that was the only negative part

Rating:

5.0

N/A

Rating:

3.0

There was no onsite parking. The website did not state that. Opportunities to park on the street were quite limited ('bike lanes').

Rating:

5.0

My experience was great, the staff were very pleasant and friendly and efficient. Thank you

Rating:

5.0

It's suprised mikes charged, at on other rental charged after 100km , Not every miles. End up quite expensive .

Rating:

5.0

Great price the van was clean and did the job to perfection. The staff did their job…to use a word I’ve already used…to perfection. A very impressive company

Rating:

5.0

The young gentleman who assisted me was fantastic! He was very professional and went out of his way to make my rental experience as seamless as possible. Highly recommend this location for any of your Uhaul needs.

Rating:

5.0

Again, no issues were experienced

Rating:

4.0

There was a delay at the original pick up point, Corona Foods, however when the manager found out the vehicle was not going to be available, he found me another rental from another store in their chain and drove me there to get me into a suitable vehicle. Great service!