At first there was an error with my transaction and I was charged extra mileage. But after calling and talking with this location, they owned up to their mistake, apologized and then fixed/refunded me. Tyler was great and help and very honest/transparent with this situation. I would highly recommend this location for any of your future uhaul needs.Blake W.
Customer Reviews for Gonnason Boats
(U-Haul Neighborhood Dealer)
Kent, WA 98032
Services at this Location:
- Tue–Fri9 am–5 pm
- Saturday10 am–4 pm
Special Operating Hours
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 12/27/2023: Closed
- 12/28/2023: Closed
- 12/29/2023: Closed
- 12/30/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! quick to answer and very welcoming smile!Christopher E.
Customer did not leave a comment.AL C.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Ammon D.
Customer did not leave a comment.Barbara D.
Customer did not leave a comment.Randall R.
Customer did not leave a comment.samuil B.
Friendly, efficient. They had exactly the equipment I needed. It was a great experience. I will be calling on them in the future.Dulce S.
Customer did not leave a comment.Barbara D.
A way to return after 5 o'clock closing time or the next day that would help people a lot thank you.Richard K.
Tyler was awesome!Jessica C.
Customer did not leave a comment.SIMRIT pal S.
Customer did not leave a comment.Bogale D.
Nothing. Service was friendly and quick. Answered all my questionsRoger F.
Friendly, helpful and respectful ! Thanks!Oleksandr A.
Customer did not leave a comment.Kaitlin D.
Customer did not leave a comment.James K.
Customer did not leave a comment.Eugene H.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.Janet A.
This is a fraudulent billing. The trailer was rented last month and paid in full. You how over doubled the billing and charged my credit card. It is being contested with my credit card provider.Paul B.
Customer did not leave a comment.Marcus P.
Customer did not leave a comment.Ulises C.
Customer did not leave a comment.Charles W.
At first I didn't know where to enter but once I got there it was easy and quickJAN S.
Best location and best service. Thank You very much!Ivan G.
Customer did not leave a comment.Brad T.
The gentleman that checked me out and back in was very friendly, efficient, and just a pleasure to work withSCOTT A.
Customer did not leave a comment.CHIAM S.
𝓖𝓻𝓮𝓪𝓽 𝓬𝓾𝓼𝓽𝓸𝓶𝓮𝓻 𝓼𝓮𝓻𝓿𝓲𝓬𝓮maria R.
Lady was efficient and friendly.Kevin G.
Since a dolly was not included in the truck although I had requested for it, I had to do an extra round trip from and to my old apartment. They said they would subtract the miles but I don't think they did. As a result I think I paid for more miles than I actually used.Joonsuk P.
I have rented U-Hauls several dozen times over the years (since the 1980s). This location is the friendliest, fastest, easiest to deal with by far. BravoKendra F.
Customer did not leave a comment.Zenovia H.
The guy that helped me was fabulous and so friendly and it was a wonderful experience renting from this place. I will go back next time and recommend this location to others.April I.
Customer did not leave a comment.Jurparis W.
Excellent, everything is good.LYONEL J.
Customer did not leave a comment.LINDA N.
It was Just perfect. Fast & friendly. We gonna use this place again. Thanks :)CODY M.
Customer did not leave a comment.Adam S.
Nothing , great !VIKTORIA D.
Customer did not leave a comment.LINDA M.
Customer did not leave a comment.Gary A.
Friendly team that were helpful with unhooking!Yuma Y.
Customer did not leave a comment.Wilbur B.
Customer did not leave a comment.chris W.
Customer did not leave a comment.Daniel F.
I did rental online. Young gentlemen greeted me outside (maybe owner). Told him I needed to rent trailer. He followed me in and in less than 10 minutes we were outside and he hooked up the trailer to my vehicle. I was very impressed. Will business with them again.Keo L.
my go to location, best help by far.Kenny M.
The whole move went off without any issues. The staff were friendly as usual.Chase F.
Customer did not leave a comment.Nelya B.
Tyler Gonnason helped me. He hooked up the trailer for me and took it off when I returned it. He was very helpful and friendly. I would recommend this company for any Uhaul or boating needs.Philip H.
Friendly staff. Clean and reliable equipment.sergei L.
Customer did not leave a comment.Rachael B.
Customer did not leave a comment.Daniel A.
Gonnason Boats is the best! Nice friendly Staff and Ken the boat mechanic is best in the biz! Highly recommend!!Matthew C.
Make sure that the vehicles are kept up to date especially for vehicles that use the one way. There's a lot to of things to type. Upset customerMark K.
Customer did not leave a comment.TAM N.
Everything goodCristian R.
Tyler was great. Friendly, good service.Brandon K.
Customer did not leave a comment.Francis H.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Cassandra G.
It was easy and fast. Nothing to improve on.Mike W.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Alyssa H.
Very professional, friendly and great customer care - above and beyond. Thank you.Siraaj A.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Alyssa Joyce C.
Customer did not leave a comment.Ashley M.
Gonnason is an excellent marine dealer. They have wonderful, high-end boats, trailers and all the accessories associated with all marine activities. It just so happens that they also have a U-haul rental trailer program as well! So thank you to Gonnason for availing your business to that. In our circumstances we wanted an auto transport trailer for a small work truck to be towed behind the U-haul moving van. The picking up part of the trailer was a breeze with lots of room to navigate getting the trailer from their storage lot. When returning the trailer, it is the same process as picking up - as easy as store bought pie! Just be sure to do it during normal business hours because the area around Gonnason Boats is filled with violent, criminal vagrants; just like the rest of washington state these days because of the one party political machine in power across the region! God bless you guys and thank you again for making our move out of the cesspool of washington state a reality!DARRIN O.
Customer did not leave a comment.John B.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Jonathan S.
Extremely friendly and great service.RAY M.
My reservation was moved from another location to this one, Gonnason did not have the blankets that i had reserved so i spent the next 2 hours driving around trying to locate the blankets i had originally reserved, very disappointing.Dan H.
Send every customer to this location! Service was AMAZING.Greg F.
Very limited hours and a sketchy location, but the people are excellent. Very easy dropofff.Douglas D.
Customer did not leave a comment.Doug G.
Customer did not leave a comment.Joshua E.
Fast and easyEdgar S.
Customer did not leave a comment.Darren P.
A little hard to find -- Uhaul signs not really visible. Mr. Gonnason was extremely helpful and I liked dealing with them, even though we had an issue with the car dolly vs the auto transport I had ordered. All taken care of and car dolly worked fine.Jeanine O.
Very friendly and courteous staff and service!AJ F.
My 1st truck was not at the location when I arrived. Returned to another and apparently stolen. The auto transport was great. Handled well, very happy with it. The uhaul live customer service has a challenge this move. When things go wrong, we the customer need compassion and understanding not â€œit is what it isâ€. We're stressed enough and it's called â€œcustomer serviceâ€. Thank you for listening.Anthony G.
Fast friendly service.Vipul R.
Customer did not leave a comment.Angelica W.
Customer did not leave a comment.Alvin L.
Customer did not leave a comment.Kelly B.
The young man that helped me was very friendly. Outstanding customer service. I'd definitely return to this location.Russell W.
Customer did not leave a comment.Tafadzwa M.
Nothing, everyone was polite and accommodating.Lloyd R.
The gentleman with the nice smile was very helpful. I wish I was in the market for a boat. I could look at that smile all dayTrevor R.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Michael M.