Customer Reviews for Gonnason Boats
(U-Haul Neighborhood Dealer)

706 reviews

307 Central Ave S   Kent, WA 98032

(253) 630-0901

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed

Services at this Location:

Contact Us

(253) 630-0901

307 Central Ave S
Kent, WA 98032

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast and easy

Edgar S. 
Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
4.0

A little hard to find -- Uhaul signs not really visible. Mr. Gonnason was extremely helpful and I liked dealing with them, even though we had an issue with the car dolly vs the auto transport I had ordered. All taken care of and car dolly worked fine.

Jeanine O. 
Rating:
5.0

Very friendly and courteous staff and service!

AJ F. 
Rating:
3.0

My 1st truck was not at the location when I arrived. Returned to another and apparently stolen. The auto transport was great. Handled well, very happy with it. The uhaul live customer service has a challenge this move. When things go wrong, we the customer need compassion and understanding not “it is what it is”. We're stressed enough and it's called “customer service”. Thank you for listening.

Anthony G. 
Rating:
5.0

Fast friendly service.

Vipul R. 
Rating:
5.0

Customer did not leave a comment.

Angelica W. 
Rating:
5.0

Customer did not leave a comment.

Alvin L. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

The young man that helped me was very friendly. Outstanding customer service. I'd definitely return to this location.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Tafadzwa M. 
Rating:
5.0

Nothing, everyone was polite and accommodating.

Lloyd R. 
Rating:
5.0

The gentleman with the nice smile was very helpful. I wish I was in the market for a boat. I could look at that smile all day

Trevor R. 
Rating:
5.0

Na

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

UHaul not the Gonnason Boats needs to figure out where they have vehicles at and not just randomly or blindly move reservations

Natalie W. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Service was excellent, very clean rental. Very customer friendly ☺️

JANKE M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

Make sure and check hours open on this location. Closed on mondays and no after hours drop off. Very shady area.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Jaron J. 
Rating:
5.0

Customer did not leave a comment.

Heidi M. 
Rating:
5.0

Easy to book, very friendly and professional service provided by the employee

Romeo R. 
Rating:
5.0

Customer did not leave a comment.

Anne T. 
Rating:
5.0

Trailer had a short circuit in the wiring on my way back from my destination. Roadside assistance did what they could to help us get on the way. Hopefully I will see my reimbursement for the tow lights I had to buy while on my way back from my trip.

Kenny J. 
Rating:
3.0

The U-Haul I rented smelled like smoke and had dog (or some animal) hair in front cabin. Also, the truck I rented had the lock sawed off, so I could not lock the back of the truck.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

GLENN RAY K. 
Rating:
5.0

Customer did not leave a comment.

traci T. 
Rating:
5.0

Top notch assistance, professional and personality. They were helpful and courteous the whole time. Great experience

TREVOR D. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED A. 
Rating:
5.0

Nothing at this time

CLAUDETTE B. 
Rating:
5.0

great positive energy flows in the store.

XIAO J. 
Rating:
4.0

Went as expected. Thank you!

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Great experience, I was in and out within 5 minutes very easy. I give a great recommendation.

EUGENE T. 
Rating:
5.0

Extremely helpful and personable. Made the whole process easy and quick.

TRAVIS WILLIAN L. 
Rating:
1.0

The mileage was not accurate and the guy told me he would fix it and I just got billed 15 extra dollars

RACHAEL B. 
Rating:
5.0

Customer did not leave a comment.

LESLIE F. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

have other locations visit and see how smooth an operation can work all employees at this location were friendly and glad to see me the customer. happy customer in all phases

Gerald D. 
Rating:
5.0

Excellent customer service.

JULIE R. 
Rating:
4.0

Very good customer service

ALTON B. 
Rating:
5.0

I loved this place. It took some time because they were super busy but I didn't mind because Russ, the most adorable & smart Doodle ever kept me busy playing. The staff was friendly and helpful. I would definitely recommend & they are my new go to for rentals.

Susan J. 
Rating:
5.0

All was well, but the moving van was in need of several maintenance items that a mechanic should work on. The van sputtered and surged when accelerating. The headlights were aimed way too low, could not hardly use them. The brakes sounded like the pads were grinding a bit on the discs. The truck tended to pull to the right - needs an alignment. The cab over area had a water leak in it. This was all that a bit of vehicle maintenance could do. On cleanliness, it was very clean.

KEITH M. 
Rating:
5.0

Great staff there. Very helpful. Even though it was a hectic morning, with construction on the roads surrounding the building, everyone was patient and helpful. Nice work.

PAUL B. 
Rating:
5.0

They took a frustrating situation and turned it totally around.

MATTHEW S. 
Rating:
5.0

Amazing experience! Easy and the staff was super friendly. Thanks to this awesome team for making a stressful moving day a little less stressful.

RAMON M. 
Rating:
2.0

Customer did not leave a comment.

VASILIY F. 
Rating:
5.0

Customer did not leave a comment.

Armando B. 
Rating:
5.0

Customer did not leave a comment.

MATHEW C. 
Rating:
5.0

Repeat customer, they are always customer driven and friendly plus thorough. I highly recommend.

KATHALEEN P. 
Rating:
5.0

Excellent supportive assistance. There was unexpected road work near their business, but when I called to ask them how to get in because road work crews had obstructed things, the people at Gannoson Boats were very helpful, opening up a back entrance. Personally meeting us and smoothing everything out. Great customer support even when traffic snarls delayed me a bit. Very professional and helpful

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

MARISOL B. 
Rating:
5.0

This experience was way better then last time I had. Someone there to talk it over was super helpful and to have a chance to save was really amazing!

Sage A. 
Rating:
1.0

There was nobody there. 8am return to a place that doesn't even open until 9am should probably change. All gates are closed, so you can't even pull the equipment in. Only place to park equipment was on a side street with a bunch of "no parking" signs. Should probably specify that you shouldn't leave or drop keys before you do online return. Hard to complete the return online when you've done those things. But, other than that...it was great!

BENGIMEN R. 
Rating:
4.0

Pickup was quick and folks are friendly

NOEL V. 
Rating:
5.0

Perfect! Highly recommend.

KATHALEEN P. 
Rating:
2.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Ethel D. 
Rating:
2.0

The guy renting equipment did not go over anything. Got the impression he did not want to be there.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

KAITLYN W. 
Rating:
5.0

I needed a van last minute and they had one. Very friendly and excellent customer Service. I will definitely use them again and refer friends!

JILYAN A. 
Rating:
1.0

Terrible customer service. One of their employees did not lock down the dolly and told us the truck was ready and we were stuck on a freeway for an hour with a crashing around dolly. We called to let them know the dolly was not secured by their employee and we got this rude Hag who said “what do you want me to do about it?” And “I don't care anymore” and proceeded to hang up on us and whine to her employer. We call back and employer treats us no better siding with her employee without any evidence. We hang up on her and she proceeds to call us back to let us know a rating won't do anything her store. I will be filing a formal complaint with Uhaul.

YEBEL M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD PAUL L. 
Rating:
5.0

Customer did not leave a comment.

JINDER S. 
Rating:
5.0

Make sure customer understands after hours check in procedure.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

ETHEL LEE D. 
Rating:
5.0

Quick and friendly

Blake K. 
Rating:
4.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

This was extremely helpful!

Latasha B. 
Rating:
5.0

Tyler was great and extremely helpful

Joseph R. 
Rating:
5.0

Great place to do business

Joseph R. 
Rating:
3.0

First of all, there ia no clear sign saying where Uhaul is, secondly truck looked clean and well maintained but had mechanical issues like something was wrong with the braking mechanism on the front passenger side tire. I somehow managed to finish my move but didn't feel safe driving the truck. I just couldn't come back due to I had movers and was getting charged by hour. May be test drive of the vehicle was never done. I never had this issue with other Uhaul place and they didn't have any moving supplies. Never coming back there

DILJIT SINGH B. 
Rating:
5.0

Tyler was awesome, Great help, and attitude

CORY H. 
Rating:
5.0

Customer did not leave a comment.

LEONID R. 
Rating:
5.0

Customer did not leave a comment.

KERRY F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

All perfect thanks

SIGIFREDO B. 
Rating:
1.0

I got charged for the fuel when I filled it up accurately to exactly what it was. I am very disappointed with Tyler not helping to correct his error.

Alina K. 
Rating:
5.0

Customer did not leave a comment.

Bione R. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN K. 
Rating:
5.0

Customer did not leave a comment.

Gene A. 
Rating:
5.0

Amazing customers service will definitely rent from here again!

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

No improvement needed

CLAUDETTE B. 
Rating:
5.0

Everything was great 👍

SUSAN S. 
Rating:
4.0

Uhaul's experiences this time was terrible. You guys overbooked us in the different location before directing us to Gonnason. Why let us booked the Uhaul when there was no Uhaul?? The service was bad!

Hyungu K. 
Rating:
5.0

Great customer service. I'll be coming back definitely.

JERRY C. 
Rating:
5.0

Customer did not leave a comment.

CESAR E. 
Rating:
5.0

Tyler was very awesome to work with he showed good customer service very patient took his time to make sure that my vehicle was on the car hauler the correct way to checked and checked over and over to make sure the tires and stuff in the belts were strapped down the chain was attached so he knew that we had a long-distance to go and he made our travel very safe very great customer service skills

TANYA YVONNE W. 
Rating:
5.0

Customer did not leave a comment.

THERESA M. 
Rating:
4.0

Customer did not leave a comment.

Boyd M. 
Rating:
5.0

Very convenient location and friendly staff

ENRICO B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

When I rented the trailer it was set up for a general return but I later received a message picking a drop off location which I didn't agree to. Uhaul was going to charge me $500 unless I delivered to a different address. Luckily the Murfreesboro location was able to correct this for me with the assistance of corporate. This needs to get fixed so it doesn't happen to someone else.

Craig L. 
Rating:
5.0

Tyler was very helpful and friendly. My daughter rented from this place over 5 years ago and so when the need to rent a truck came up, she remembered the kind of service Tyler provided. We were not disappointed.

Wilfredo R. 
No reviews have been submitted for this location.

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