Customer Reviews for Gonnason Boats
(U-Haul Neighborhood Dealer)

595 reviews

307 Central Ave S   Kent, WA 98032

(253) 630-0901

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(253) 630-0901

307 Central Ave S
Kent, WA 98032

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

BRITTNEY R. 
Rating:
5.0

Tyler is an exceptional employee.

EDUARDO M. 
Rating:
2.0

I was told it's a 103 total I got my receipt they charge me almost 150.00 scam

NANNIE V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
1.0

Customer did not leave a comment.

MAO-JUNG H. 
Rating:
4.0

Tyler was wonderful to deal with. For the location, Better signage indicating where to go for UHaul customers would be nice

JOSHUA M. 
Rating:
4.0

There was nobody at the site when i dropped off the 20' truck

Kini A. 
Rating:
5.0

Inform customer that if you're unable to download Uhaul app for checkout to then go to confirmation email to access checkout info. Calling uhaul info line had extremely long wait so while on hold I was able to watch video to learn the lockout check out.

MAUREEN D. 
Rating:
5.0

Very friendly and helpful

Siyarth P. 
Rating:
5.0

Tyler was friendly and made sure we were set before leaving. He checked availability just incase we were late.

Phillip F. 
Rating:
5.0

I did not rented. wrong number was used. Which card you used to charge for this?

LANRE F. 
Rating:
5.0

New pictures would not upload.

Dale O. 
Rating:
5.0

Great and very friendly customer service. This is my place to go for any type of U-haul needs.

MOHAMED H. 
Rating:
4.0

Customer did not leave a comment.

KINI A. 
Rating:
5.0

Customer did not leave a comment.

Rafal G. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR H. 
Rating:
5.0

A+ Tyler was wondering!!

KAREN MAE S. 
Rating:
5.0

It was all good! Scott Army Veteran, retired

SCOTT A. 
Rating:
1.0

Employee failed to fully tighten the hitch ball connection and on my way to return the trailer it came apart over a railroad intersection. I had to drag the trailer on chains for the last two blocks I'm glad it didn't happen at another location.

Walter E. 
Rating:
5.0

The only thing I would improve is better inventory, since they only have a couple of pieces of equipment, but the service is great and the staff is very friendly. So definitely I am coming back if I ever need an small u haul

Aldo C. 
Rating:
1.0

Customer did not leave a comment.

JENNIFER L E. 
Rating:
5.0

Customer did not leave a comment.

GAYLE D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Jerry Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Great Experience. Highly recommended and will deal with them again!

Michael W. 
Rating:
5.0

Your representative was courteous, polite and patient.

Susan O. 
Rating:
5.0

I recommend the place good customer service

Omar L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Randyl L. 
Rating:
5.0

I have rented several times from this location, despite it being a bit out of my way. The reason is Tyler, the Uhaul guy. Fast, friendly, professional and just an all around good guy. With customer service getting tough to find these days, I really value the way he treats people. I can't say enough good with how limited this format is, but if I could rate 11 on a 10 scale I would.

Gregory L. 
Rating:
4.0

who ever cleaned the windshield must have used a dirty rag. Looked clean until sun shining through it than it became extremely difficult to see out. otherwise vehicle was clean but needed an oil change according to electronic dash board.

michael B. 
Rating:
4.0

Customer did not leave a comment.

Christina A. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Tyler was great. Took 1/4 of the time it takes to get a trailer from an actual uhaul location. I will go back here if I ever need a trailer again.

Mike B. 
Rating:
1.0

If you want to rent a UHAUL from a boat shop, I wouldn't. The little blonde gal was clueless. Took over a hour just for her to figure out how to rent a flatbed UHAUL. Was awful, we already had a long day, she made it much worse and added much stress to our already incredibly busy day.

DEBORAH L. 
Rating:
5.0

The equipment was clean and ready for us when we arrived, however upon getting home noticed one of the tires were completely flat. There was previously a plug used in one of the tires(the one that was flat) and U-Haul said that they don't allow plugs. So I had to wait an hour for someone to come and replace the tire.

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

Rachael H. 
Rating:
4.0

The only thing is I was charged a projected rate and the actual was 20 dollars less and no refund or communication.

Jacinda B. 
Rating:
5.0

Nice customer~

kerong X. 
Rating:
5.0

Everything went smoothly and quickly and recognozed teh value of the customer. The service person did everything he could to make up for the poor coordination of the corporate people and schedulers. They were great. The corporate side of the company leaves me wondering why the company is still in business. The corporate representative FORGOT WHO THE CUSTOMER IS!

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

My preferences could be well informed to the dealer. Also I should have been communicated if he has all the equipment. He did not have blankets and I had to rent them from another location

Mallikarjuna V. 
Rating:
3.0

Parked the truck on the street, the drop box is within arm length against the building.

Patrick W. 
Rating:
5.0

Super friendly and helpful staff!

Eric-brittany B. 
Rating:
5.0

We triple checked availability of the vehicle; the assisted with changing to the correct ball size to fit our hitch without extra charge and allowed us to drop the trailer alongside existing fleet. Definitely use this location for future needs.

TAMARA M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

main problem was that no vehicle was available at the original location. 1 day before the pickup date, uhaul called to change the locatin. 30 miles away--not convenient. then, when I went to the new location there was no vehicle at all.(would have been nice for uhaul to call and let me know0. a couple hours later, a truck was found at a 3rd location. overall, uhaul is not recommended .

james P. 
Rating:
5.0

Customer did not leave a comment.

SIRENA K. 
Rating:
1.0

Major vandalism occurred the night before and I was not able to rent from this location. Why this place is not secured better is beyond me. However, the staff was great and they worked incredibly hard to make things better, but until this location is made secure, I cannot rent from this location again.

MICHAEL M. 
Rating:
5.0

Tyler always is super friendly and helpful They have or will get the equipment I need within a days notice. Painless experience everytime

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

bill S. 
Rating:
3.0

lug nuts we're loose and straps were tangled to all hell

Vincenzo F. 
Rating:
3.0

Not a thing you was actually

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

The overall transaction in the end was very confusing. Ended up paying more than we originally thought. Would help to have more clarification in the beginning. At the first location on the app I was not able to return to the first location for some reason. Did not mind returning here but would have preferred to have the option to return where we picked up.

Amber H. 
Rating:
5.0

The U-Haul booking system is the worst rental booking software out there. The national system is not linked to local shops, inventory is rarely correct and it takes forever to check in or out. It's embarrassing for the employees to have such a large company having such a poor infrastructure.

AZUR K. 
Rating:
5.0

Customer did not leave a comment.

Noel O. 
Rating:
3.0

Customer did not leave a comment.

dan C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN REXFORD K. 
Rating:
5.0

Great customer service. Easy pickup and dropoff

Kevin L. 
Rating:
3.0

The uhaul app. was mentioned to me, the man even tried to help me with my phone, but,, I was told if I could not use the app. to check in the trailer, no worry, just take a picture and call uhaul. I did just that. All was well until I noticed a larger charge on my credit card, NOW, I HAD TO CALL UHAUL 35 MINUTES TO REMOVE THE CHARGE FOR NOT USING THE APP.! I WAS TOLD IT IS IN THE CONTRACT! I RENT UHAUL MANY TIMES, ALWAYS GET DETAILED INFORMATION FROM THEM, NEVER TOLD, " IT IS IN THE CONTRACT" I AM ANGRY TO HAVE GONE THROUGH THIS.

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

Alesia W. 
Rating:
5.0

Customer did not leave a comment.

LEON F. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Nothing

Trent K. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Super friendly and helpful staff at this location. Highly recommend these folks for your Uhauling needs

Tyler L. 
Rating:
4.0

Thank you.

philip R. 
Rating:
5.0

Great customer service. Friendly staff. Truck was new and clean.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
4.0

Customer did not leave a comment.

Marianne C. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Aubrey W. 
Rating:
5.0

Easy and quick. Appreciate the customer service.

Brandon W. 
Rating:
5.0

The person who helped me out was really pleasant to work with.

Arvie S. 
Rating:
5.0

Although I have no issues hooking up trailers, the worker there hooked it up for me as soon as I backed up to the spot. Super nice! I did repay the favor and disconnected upon return. The car trailer worked perfect. Was able to tow the vehicle (only about 15 miles) without any issues whatsoever. Highly recommended when need to tow a vehicle is needed (may need a come-along if vehicle cannot start). Took me a total time of about 2.5 hours - mainly due to car issues (getting off trailer!).

STEVEN P. 
Rating:
5.0

Not a single thing.

jesse C. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

I had to go to a different location to pick up my auto transport. Very inconvenient. Never had that happen before. Frequent customer

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Isaiah S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
2.0

When we tried to return the vehicle - on a Sunday afternoon - the after hours return location was not very identifiable - there were no instruction at the location. They need to put up signs with instructions on how to return after hours!!

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

Hi

David K. 
Rating:
5.0

This may be the only time I've ever written a review, and that alone might tell you something. Tyler Gonnason promptly matched me up with the right trailer, and within seconds I had a text from uhaul confirming my reservation. I needed the trailer quickly, so that mattered, and when he came out to meet me in the lot, he guided me to that trailer before I even had a chance to park. The transaction was swift, professional, affordable and friendly. Apparently, top notch customer service is emphasized there, and it shows. It's also a boat dealer, and if I'm ever looking for one I'll get it where you can count on the service. Can't say enough good things, just a flawless experience.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Tyler provided great customer service.

Cheryl M. 
Rating:
5.0

Excellent customer service, came out and greeted me and settled the contract right then. Perfect.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Makaylah G. 
Rating:
5.0

Tyler was great! The truck was older they could use a newer one at this location. Although I had no problems would highly recommend this location.

Nancy C. 
Rating:
5.0

Everything is amazing except for strap adjuster difficult to manipulate due to rust.

Michael M. 
Rating:
5.0

I don't know about improvements but I know it makes alot more sense to move all your stuff at one time than to take load after load in a pickup or van. Only 40.00 dollars more each day you have it so not a big rush to get it unloaded. Thank you u-haul.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
No reviews have been submitted for this location.

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