Customer did not leave a comment.Mark P.
Customer Reviews for Good Tymes Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people to work with.LYNN R.
Customer did not leave a comment.Danielle J.
Customer did not leave a comment.John D.
Customer did not leave a comment.Donald L.
The lady was so kind and friendlyEllen F.
I wouldn't have minded going completely out of the way to this location if the equipment was in good working order. The trailer was full of mud and leaked water into the very front so much that several tarps had to be used to keep the bottoms of things getting wet. I was very frustrated having to water proof all of my belongings after getting a covered trailer. The standing water in the bottom of the trailer caused the humidity to skyrocket inside of there and thankfully I completed the trip before mildew had a chance to start growing.The cardboard boxes I had stacked on top thinking they would be safe were soft after being in there 3 days. All that aside, the staff there was extremely helpful and courteous. They got me on my way quickly and safely. I may have just gotten a one offJared C.
I picked up the dolly at the second location after the first one gave my reservation away. I had to pay for an additional days hotel and postpone my trip. The tow dolly had faulty wiring on the passenger side. I had to have the attendant repair it before I could leave. But other than that the staff was very polite. Also they included the insurance without my knowledge. I would have not gotten it. My auto insurance would have covered any issues. So it cost me an additional 40$. Every time I had to call the U Haul corporate number I was on hold for very a long time.walter W.
Because of cov19 Disinfectant wipes should be left inside of the truck.Meshelle F.
Customer service was absolutely awful. I was the only one there and it took me 45 minutes to check the trailer out. They also didn't help me with hooking up the trailer so I had to do it myself. No one even came to make sure it was hooked up properly.Holden S.
Customer did not leave a comment.Lisa B.
Great customer service. I give them a 10 Thank you so much!Herschel L.
I reserved a trailer at the main store in Opelika and got sent 10 miles out into the country to pick up the only trailer this location had on site, while the main store had at least 8, 5x9 trailers sitting on the lot. I do not understand this at all. The trailer I picked up only had one tail light working, and being the remote satellite location had not way to fix it. I took the chance and made it home safe. The person at the Lee Road location was very pleasant to work with, not a ding on her. The people at the main store in Opelika not so much.Ricky C.
Customer did not leave a comment.juan M.
Customer did not leave a comment.James C.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.Jessie J.
At least sweep out broken glassJacob S.
My pickup location was changed the day before. I paid for a furniture dolly but they didn't have one, so they gave me a regular dolly. No lock provided for truck. Problems with the computer and printer to complete my transaction. Major delayJill C.
Make sure attendant looks at all equipment with you to avoid any extra charges. Never could get a return call.Neysa S.
Customer did not leave a comment.leigh D.
Customer did not leave a comment.Lizbeth M.
Customer did not leave a comment.david C.
Customer did not leave a comment.Torri J.
Customer did not leave a comment.James L.
Customer did not leave a comment.Athena M.
I was extremely disappointed that I made a reservation at one location but then told I had to drive 20 minutes out of my way to pick up what I had reserved at the original location. Either the online system shouldn't have let me reserve my trailer at the pickup spot I requested or UHaul should have brought what I reserved to the location of the original reservation.Chris F.
Customer did not leave a comment.Jason V.
Customer did not leave a comment.Beth H.
Customer did not leave a comment.William H.
I rented the trailer for 24 (two four) hours picking it up at 10am on Saturday and dropping it off at 10am on Sunday. I was billed for 2 days when I only rented it for one because I was told by the employee that the trailer just needed to be dropped of and they would check it in on Monday as the business was not open on Sunday. Not only that when I dropped the trailer off because it was Sunday and nobody was there due to the business being closed I had to improvise and use my trucks car jack to get the trailer off the hitch. If the facility is not knowledgeable about the drop off procedure enough to tell the customers they either do not need to be a UHaul dealer or be educated on it and held accountable for their lack of disclosure to the customer. Also when they are not open they need to have a set plan on how customers can get the larger trailers off their vehicles in place.Christopher G.
Customer did not leave a comment.Donna S.
Customer did not leave a comment.Alicia H.
Seemed to be a long way out of the way, otherwise fine. Nice ladies assistingCharles W.
Did a key drop.Dwayne R.
Super clean facility with friendly and helpful staff. I greatly appreciate how sweet and kind and easy they made for our return process. Thank you.Artur Y.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.William R.
The only thing was the distance to get to this location. I drove past two or three locations that had Uhaul rentals.MELVIN W.
Customer did not leave a comment.Christopher B.