Customer Reviews for Goodway Towing
(U-Haul Neighborhood Dealer)

Rating:

5.0

Anton was very helpful in providing my trailer rental on pickup and return.

Rating:

1.0

This was a shit show. We placed our Reservation #75734698 on 7/06/26 for pickup at 430pm Fri 7/24/26 100 Fawn Ct Silverthorne, CO 80498. 15ft truck with 1 dolly, 6 pads, and Safemove $257. One day before the reservation, 7/23/26 10:38am Uhaul Colorado Dispatch 1 /303 /835 /4780 called me. There was NO 15ft truck. Instead, they would provide a 20ft truck for the same reservation price $257 with 1 dolly and 6 pads. Customer service stated they changed the reservation from in-person to mobile LATE pickup. Friday 7/24/26, we arrived at Uhaul about 630pm at 100 Fawn CT Silverthorne, CO 80498. The mobile app did not work. There was NO mobile pickup in our account for this reservation. I made a live chat. I was told the reservation was canceled!!!! We did not cancel it. The Uhaul Silverthorne canceled it without calling or verifying. We called Customer Service 1 /800 /468 /4285. I spoke first to a female, Karen, and recieved a feedback text. She transferred us to a second rep, a male, Nexen. Ref Id # 5919243. Doc # 78192597 spoke for 1.00.15hrs. Processed a NEW Reservation #:78192597. Told us we would be charged for a 20ft truck, dolly, and 5 pads. We said no, we would only pay for original reservation since there was NO 15ft truck and we did NOT cancel the reservation. It took 40 minutes for him to get the $257 approved. The app was horrible, it took 3 times to input the driver's license and photo. Then we were told to go to the lockbox to get the truck key. The code at the lockbox was PLTK. The box would not unlock with the keypad. Nexen said the code could also be entered on the padlock attached to the truck. We drive to the truck, entered the PLTK, it opened the truck. Inside, there was NO dolly, and NO pads. Nexen stated he could not process a refund for the dolly and pads or he'd have to cancel the reservation and start all over again. He would put notes so that a refund would process in 2-3days. We stated we did not want to drive away and pay for items in the contract that we did not get. He stated we would get the refund, just after the original contract processed. We stated scratches along both sides of the truck and a dent on driver's side back wheel rim. Very very upset with entire process lasting nearly 2 hrs to correct. We could not select the return location to the store we selected in the first reservation. We had to change the dropoff to a store farther away, Hooked up Towing, Lot 2, Colorado Springs, CO 80906. 7/25/26 we got this text, Hello This is U-Haul when going to drop off your rental at the return location please call or text 1 /719/459 /5635 before arriving as entry gate is locked 24/7. 7/26/26, we texted we'd drop off the Uhaul at 3pm. We arrived about 330pm and processed in the mobile app. Brandon the owner at Hooked up Towing texted us asking for the lock code. We texted PLTK. We also explained what happened because he asked where the 1 dolly and 5 pads were. After he said customer service and the Silverthorne store would need to process the refund for the equipment because there we no notes about the items being missing. Nightmare!! He said that we would not be charged for having the Silverthorne lock on the truck. We need the refund for dolly and pads. Later he texted stating he would process everything because he WAS able to find the Uhaul customer service notes about NOT receiving the dolly and 5 pads from Silverthorne. He wad helpful bit the whole process with Uhaul gets 1 star very poor. We will not use UHAUL ever again. the refund for the equipment because there we no notes about the items being missing. Nightmare!! He said that we would not be charged for having the Silverthorne lock on the truck. We need the refund for dolly and pads. Later he texted stating he would process everything because he WAS able to find the Uhaul customer service notes about NOT receiving the dolly and 5 pads from Silverthorne. He wad helpful bit the whole process with Uhaul gets 1 star very poor. We will not use UHAUL ever again. the refund for the equipment because there we no notes about the items being missing. Nightmare!! He said that we would not be charged for having the Silverthorne lock on the truck. We need the refund for dolly and pads. Later he texted stating he would process everything because he WAS able to find the Uhaul customer service notes about NOT receiving the dolly and 5 pads from Silverthorne. He wad helpful but the whole process with Uhaul gets 1 star very poor. We will not use UHAUL ever again.

Rating:

1.0

Waited a half hour before being acknowledged. Then sales rep disappeared and waited another half hour before being seen again. Total wait time until getting truck was one hour. DO NOT USE THIS LOCATION!

Rating:

1.0

There was nobody there to assist with my drop off. I had to go on-line to complete the drop off and even then was not sure that i did it correctly. I suppose that I shouldn't complain as the truck was great and I successfully completed my move. I just like doing transactions face to face.

Rating:

5.0

My drop off location had to be changed because of delivery date. The schedulers were based locally, not outsourced overseas. They and the drop off location staff we're helpful, friendly and easy to deal with. I would strongly recommend. U-Haul to anyone looking for a one-way move.

Rating:

3.0

Service was fine. The truck however did not meet my requirements as the rear door height was smaller than 8’7” and there are two boxes on the interior of the truck over the two wheel wells that block you from loading certain size pallets . I had to rent a Penske truck after reaching my destination in order to load the pallets I was picking up.

Rating:

1.0

I received a bill for $1200 because the location didn't return my rental properly. I'll update this when I get a refund.

Rating:

5.0

Everything went as expected. I received excellent service from the customer service rep.

Rating:

5.0

Very happy with this location. Easy to find and simple to access. Seems to have a good supply of rental equipment. Easy to drop of this morning, and will definitely use Goodway Towing again.

Rating:

3.0

5x9 trailer was dirty when picked up. Couple of screws laying in the bed...not good for motorcycle tires. Better: ensure all debris is removed from trailer bed. Power wash trailer as needed.

Rating:

4.0

Trailer has a hole in its front facing surface that would let rain in.

Rating:

5.0

The online venue failed to reserve a trailer at the correct location. A visit to the desired location solved the problem. The gentleman at the location was very helpful and able to provide what was needed.

Rating:

1.0

You told me to leave the same amount of gas in the truck as I left with. I actually left more gas than I started with. But you charged me $20 for gas. What kind of a rip-off is this company?

Rating:

2.0

They have only one employee, don’t take calls or man an office. Not open much, so have to work with their limited schedule.

Rating:

5.0

We use UHauls regularly and Goodway Towing is my go-to because they’re always quick, knowledgeable and friendly.

Rating:

4.0

Fix the app! It crashes constantly which makes checking in/out very very difficult. I had to try 7 times for after hour drop off.

Rating:

5.0

Well the windshield wipers could be better, other than that everything was great.

Rating:

1.0

Awful pick up instructions. Had to wait on hold forever to fix the reservation to access keys. Tire light was on when we picked up the truck and the brakes were so bad we thought they were going to go out on the drive down the mountain. Will not recommend your service to anyone.

Rating:

1.0

I called more than 20 times during the week to confirm what I needed to do to drop off. Never answered the phone. Didn’t allow to leave a message. The lot was a disaster. I had to thread some very tight windows to park the trailer. Horrible experience.

Rating:

5.0

Doing a great job!

Rating:

1.0

Charging me $200 more after I returned the car, I rented the truck whole day.

Rating:

5.0

Great communication. Easy transaction. Friendly customer service.

Rating:

5.0

Dropped off on Saturday after hours. Yes I would recommend this location.

Rating:

5.0

Great service

Rating:

2.0

Truck had sticky stuff everywhere alignment of truck pulled me strait into traffic super dangerous truck.

Rating:

5.0

Very easy to work with

Rating:

5.0

Very friendly and helpful employee.

Rating:

5.0

Professional through the pick up rental guy in Colorado to the drop off business owner in Fresno. Thank you for making this aspect of my journey easy and friendly.

Rating:

5.0

Everything was great!! Good customer service.

Rating:

5.0

Habitat ReStore staff recommended them, and I understand why. The truck was ready, clean, and just what we needed for our local job. The folks in the office were polite, professional and helpful. I definitely recommend this UHaul location in Silverthorne.

Rating:

5.0

Great service!

Rating:

5.0

Rented for three days straight and both guys running the shop were top notch!

Rating:

5.0

These guys always help me out with last second rentals. Always clean vehicles, very kind and helpful staff

Rating:

5.0

Used the ap to drop off - worked well

Rating:

5.0

We live in mountains so don't expect a clean vehicle

Rating:

1.0

Remote reservation scheduled twice, for another location and this one. The first location did not have the truck, and this one did not have the keys ready.

Rating:

5.0

Be able to use a uhaul lot for a holding lot so you don’t have to do one way trips.

Rating:

5.0

Quick and efficient check in and return process. Thank you!

Rating:

5.0

Manuvering the 5' x 12' box trailer, was a bear especially at the trailer parking location. Kudos, to the helpful friendly off the clock driver who offered to park the trailer for me. He was dropping off a vehicle, saw my struggle and parked the trailer in the yard. Thanks for the friendly service, he saved me about 1/2 hour of struggles to park the traler.

Rating:

5.0

Super staff - efficient and we were well taken care of

Rating:

2.0

I’d tell a friend to go to another location. Nobody helped me at all. Parking lot was a tight mess and I had to do it all in my own.

Rating:

5.0

Very nice, very helpful and overall just easy.

Rating:

5.0

Thanks for extended us a day! Truly a life saver!

Rating:

1.0

Never will I rent from those losers again. Dirty trucks with hazmat of the back of it and asbestos signs I. The cab. No regard or concern and no one can explain why a note was left. Screw that location gives u haul a bad name. I filed a report with BBB. I don’t know who in their right mind would give them 4 stars.

Rating:

3.0

Dropped off on a Sunday morning, no personal available to help. But nice clean location

Rating:

3.0

nose porque tomaron foto de mi licencia sin preguntar me senti incomodo y no se si la an compartido y esten usando mi esentidad

Rating:

5.0

I received excellent service, cordial and friendly. Will use them again.

Rating:

1.0

Every time I saw the total it was higher than it was before. Rates changed and fees changed and undisclosed fees were added taking my reservation from less than $80 to just over $144 after it was turned in. Absolutely ludicrous.

Rating:

4.0

You guys kill it and always have something to make it work when I need it. Trucks all feel very new and well maintained

Rating:

3.0

UHaul falsely charged me $144 for allegedly missing blankets. Christian, the manager, saw all 18 rental blankets in the truck. He confirmed they were in good condition. I had to call Irvin at UHaul to demand a refund, which I’m still waiting for. For that reason, I would not recommend your service.

Rating:

3.0

No one at desk, had to wait 10-15 minutes to begin my rental. All was good after that. This comment has nothing to do with the pick-up location. I messaged on the app requesting a change of drop-off location. I was told I had to call [redacted] to request this. That number gives a "you're not allowed to use this number from your calling area."

Rating:

5.0

I’ve done a few last second rentals with these guys and they always help me get the best truck for my needs!

Rating:

5.0

Friendly service, fast process