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TIERRA D
Customer Reviews for Gordon WC Auto Repair & Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the side u haul places don't charge customer for extra days
MARION DThe lady that took my reservation was very helpful and professional. When picking up the van she helped me with all the documentation that needed to be done. She was very kind and attentive. Thanks for making my move easy ! Keep up the great work.
ROENELLA SStraps on transport would not stay on tires had to stop several times to reapply the straps could have hurt someone or lost my vehicle. Reported to drop off location and they stated that those straps were old and should have been replaced
KEONNA JThey were rude and unhelpful when picking up.our trailer and told us not thier problem if we can't get it on or off the trailer. Will never go there for a uhual and definilty not for service to a vehicle
Shawn SI was charged for damage to a window he has no pictures to say I did it I went back 1 hour later to see the damage for myself and he said he fixed it within that time will not be back for pick up or drop off at this location , very sad way to make an extra 150$
Sebastian OThe man was very rude and unprofessional when the lady told one one thing the man calling and texting my phone yelling beening very unprofessional I won’t use this place again
SHAQUITA KThe lady was rude and when I tried to explain something otp she hung up. They wasn’t understanding at all and charged me for someone else’s stuff in the truck I understand that I should have reported it be I didn’t see the link for that but still shouldn’t charge anyone else for they trash because that should have been out when I picked up the U-Haul
Kahnye GThe agent never asked me how long I needed to rent the dolly I used. It was very frustrating to hear 2 different times to return equipment. I got no apology and it’s hard to read the contract because it prints so small. Overall horrible customer service
DESIREE WDid not have any interaction as it was an after hour key drop off.
KEVIN OFast affordable very friendly
SHATAREIA MLighting in the rear of the store. Dropping off the trailer, it was dark. Just a thought, it’s a good location and the owners were nice. Will rent from them again.
MICHAEL MExceptional service
MICHAEL AN/A
KIMBERLY TDealer very friendly and helpful
TRACY MEasy and quick
Jennis HNothing!! Everything was professional n perfect.
Steven FThe experience was good and reasonable
Angela KFelt like it to so long to check out when all was already reserved.
Lee MGreat service made me feel like family
WILLIAM CGive a complete list of places that has not gone out of business to return equipment for that city
NATHANIEL HFeel like I was scammed. I got charged $190 and I honestly don’t understand why. I’ve never rented from U-Haul before so the experience was new. I know I did what I thought was right moved my things and returned the vehicle at the time I was suppose to. I was skeptical about renting because I’ve heard so much of being over charged in the past from others experience. I wish I would have to paid someone to move my things instead of renting from this place with no clear instructions or someone making me aware of the fees that I will be charged!
Angela PMr. William amazing man it was a pleasure doing business you .
Mohammad MWonderful customer service
emory pThe 20 foot trailer had at least 100 roaches in it. We are now having to deal with roaches in our personal belongings. We informed the Gainesville office so that they could fog the truck before the next customer use. Hopefully it will keep the next person from having the same experience.
Angela BKeep giving good service out
Tyrone DThe app that I downloaded did not provided a way to sign in therefore, I could not return the equipment using the app. This was very frustrating and time consuming. I had to call customer service to return the equipment. This was another inconvenience due to the twenty minute wait to speak to a customer representative. I tried a number of ways through the website to return the equipment to no avail. I find the website to be troublesome to navigate.
Terrance RSomeone who know how to work the computer the right way instead of me waiting on the my order to get the equipment in a timely manner
Jessica RNOTHING AT THIS LOCATION, THEY ARE EXCELLENT.
BRENDA BThere were a few hiccups with my experience at this location. The woman who was helping me was very polite and kind, and although we struggled to find the truck, and I was initially given the wrong key, I was patient and she was very professional and polite. When I went back in to get the correct key, she was being verbally berated by her boss for making mistakes. He was already cussing her out before I went back in, and didn’t stop as I went in to get the key. If that’s how he acted right in front of a customer, I would hate to see how his employees are treated when there is nobody around. I didn’t say anything to him, because honestly in the moment I was scared of him, even though I should’ve. Definitely a toxic work environment for her, and he definitely scared off at least one customer. The only reason I’d go back to this location is to say something about his behavior to him personally.
Jensen MThis location was great, the customer service was excellent. The truck wasn’t clean but he did take care of making it better
Denise Csuggest a better way to offload trailers without assistance
Chris SThe customer service was exceptional at the 1640 Gordon Highway location. I needed to extend the rental agreement and they were very accommodating. A very challenging move was made much easier because of the customer service provided at this location. I will most certainly use them again and recommend this dealer to others.
Ingrid SMy 1st time renting / driving a truck. Was a little nervous at first, but it was easy. The staff at this location explained all the details throughly which helped tremendously. Thank you Gordon W C Auto.
ACQUANETTA HVery customer service oriented. You really don't get that today. I was actually Thanked for my business not a "here you go" receipt.
Tammie CLady who checked me out was awesome. Man that hooked up the trailer was an asshole
WILLIAM CThe bill ended up 3 times as much as estimated bill. We did keep an extra day. The guy waiting on me was rude and never took the time to explain anything when I picked it up. I feel I got ripped off. Want be back there
Art EGreat conversation
JESSICA LHe was rude asf . Had a nasty attitude doesn’t open on time horrible customer service
Quashea LThe sale person was misleading to my driver. As a corporate client of your company. I feel that these non corporate Uhaul sites you be evaluated morr often. Scams are going at this site.
Jamal RVery good service
james mGot into an argument with William I believe. The guy who checked me out. He threatened to shoot me even though I had not threatened him in anyway. The only thing I did was disagree with him. I have it on video as well.
MICHEAL FVery good customer service. I wouldn't change anything.
SABRINA HI agreed to a price....they new what time I was dropping off trailer....and was charged 20.00 for after hours fee...never was that told to me...p.s. I rented for 12hrs....only used for 4hrs....drop off time was to be 3:30a.m.....in rough part of town...not doing that with my child...cant understand why I'm being charged for unhooking, parking and placing trailer on line, (basically the lot attendee job). They had to do nothing....just another example of nickel and dime the customer to squeeze all you can out of customer. It's not a lot of money but just a principal. Will never use Uhaul again unless I'm refunded the money.
Eric CSuper easy return- no problems.
Stephen WSend me my money back to my card I have not received it
CALVIN MPlease check tires, look very low to be used again
Steven FThe customer service representative was very nice n helpful
Toshua JI absolutely love Mr. William and his wife! They are amazing people and made this experience a great one!
Leslie Cvery friendly, disconnected my trailer and sent me on my way!
Sean SThe gentleman that helped me was excellent. I had no issues, please continue with the excellent service.
CHARLES TThe man that help me was so rude and nasty. He talked to me any kind of way and just rude.
Kimberly HTo pricey for me thought I would get my deposit back but the people were nice
Raven WUhaul did not inform us that i'd be picking up the truck at a different location. That is a hassle. They should have let us know a day prior via email or a text. Also the truck was not that clean. However, the person at the desk was helpful and had a pleasing personality.
Janine VSingle worst experience I've ever had renting a moving truck/ trailer.
Timothy HThe gentleman/owner was very rude when I ask him for the key to the vehicle. He basically didn’t want to give me the vehicle even though U-Haul advised me that I can do a mobile pick up and return with the vehicle. It took longer than expected to check out because I was given push back from the gentleman. I love dealing with his wife when I do my counter checkouts. She is amazing, wish I could have made it there in time to meet her instead of him. I have a bad experience every time I deal with him. SMH
DOROTHY JI had to move my reservation to this location from south augusta car care which shouldn't be in business but this location was wonderful. They were friendly and helpful. My bf accidentally left hia cell in the truck & they kept it for us to pick up, so they are trustworthy! There is not a gas station near this location and unless you fet gas wherever you are before dropping off, itll cost you extra miles and at 99 cents per mile that could be pricey
Layla BKeep up the good work. I like the communication via text to keep me updated
Aldo MWe used to check in after hours to return the U-Haul could not get it to work called and left a message and no one returned the call other than that things were great
CHERYL CI was charged for the gas that wasn't in the van
Cassandra M