Customer Reviews for Gordon WC Auto Repair & Rental LLC
(U-Haul Neighborhood Dealer)

457 reviews

1640 Gordon Hwy   Augusta, GA 30906

(706) 955-0761

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed

Services at this Location:

Contact Us

(706) 955-0761

1640 Gordon Hwy
Augusta, GA 30906

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location is the best UHaul I've used since we moved here. We have used them several times.

Tony B. 
Rating:
5.0

the people was very welcoming and friendly and help my every need unlike the one across the street 1763 gordon hwy. The rep there didn't refer or point us in the direction and just replyed they dont have one didnt promote the company didnt even give me a time to be exspecting a truck but yet you see the parking lot full of trucks not a good look.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
4.0

Customer service was great at 8400 Two Notch Road the employees were just excellent patient and understanding

Lynette R. 
Rating:
5.0

William was great!

Sierra B. 
Rating:
5.0

The agent was very nice and professional and helped out a lot

JUDY W. 
Rating:
3.0

Customer did not leave a comment.

Amber F. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Nice service

Michelle G. 
Rating:
5.0

Friendly service and clean vehicle that was ready to go when I arrived

MichelleA G. 
Rating:
5.0

Excellent customer service!

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Toni B. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Make sure when customer is reserving a vehicle that the vehicle is where y'all said it would be. When I reserved my truck I was told that the truck would be at broad street location. Shen I got there the manager said they overbooked him and he did not have one. The manager there was very nice and he located a truck at the Gordon highway store. This was much further for me to drive as I live in North Augusta. The manager there was very accommodating and I would go there again. But I feel in this case since it was I hauls fault I should have been offered the truck at a reduced price or cut mileage price some.

DOROTHY H. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
4.0

It seems that my card was charged 20 extra dollars instead of just 10. Other than that everything was fine. I would like my money put back on my card though.

Shandreka M. 
Rating:
5.0

The owners that assisted me where very polite people. I will definitely do business there again.

ALGINA S. 
Rating:
1.0

Customer did not leave a comment.

KYONNA H. 
Rating:
2.0

Very poor communication. And was over charged.

MICHAEL K. 
Rating:
3.0

Customer did not leave a comment.

SAUL U. 
Rating:
3.0

I wasn't told that they wouldn't be open at 5 Pm when I was going to return the truck. I had called to ask a question and was told that I had to do the share info link. When it came time to do the shared link it kept telling me unauthorized/timed out - I tried for 30 mins!!! I called the phone number for the store as I could find one for uhaul to help me walk me through the issues of their site and left a message about not being allowed to complete the task. Not once did anyone call me and ask about it on Monday, instead I was billed for a convenience fee??? What convenience was this getting charged $20 for something that didn't work! This is poor customer service!!! I will try using another company all together.

LAURA T. 
Rating:
4.0

Customer did not leave a comment.

JACINTA W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Very Professional and courteous. Thanks!

Scott D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

DARRYEL N. 
Rating:
3.0

The male supervisor is extremely rude.

JANETTE SHANET E. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very helpful customer service.

CHARLIE M. 
Rating:
5.0

Customer did not leave a comment.

JIMMY W. 
Rating:
1.0

I wouldn't recommend this location to anyone because the staff was very rude and unprofessional. I normally give excellent reviews, but the staff was openly criticizing customers; stating that all customers are liars and cannot be trusted. I interrupted the conversation, and I said that "I am not a liar," but the man that was undeniably obnoxious, continued to exclaim that he hadn't met too many honest people.

gwendoyln J. 
Rating:
5.0

The manager was fabulous. He was personable and helpful. The process and experience were perfect; I wouldn't change anything.

Jerry T. 
Rating:
1.0

To be honest I had the worst experience ever at this location. I called today to see why my card was being charged over $89 and another $16. When I rented 15ft for $39.99 and only went 28 miles on 11-13-21.The lady who answered was rude and she hung up on me

Amoria C. 
Rating:
5.0

Customer did not leave a comment.

GLENDA R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Corey J. 
Rating:
1.0

Customer did not leave a comment.

Tyneshea M. 
Rating:
5.0

Staff was very friendly.

VALLARIE R. 
Rating:
5.0

Customer did not leave a comment.

Hans H. 
Rating:
3.0

Customer did not leave a comment.

Donald L. 
Rating:
3.0

Customer did not leave a comment.

Christopher R. 
Rating:
1.0

It was raining and the truck leaked water and my furniture got soaked. Also I had told the woman I booked the truck with I wanted 6 hours and she verbally told me I had it for 6 hours but then put 4 hours In my contract. I paid a total of 116.00 for a 6 hour rental which is ridiculous. She was very rude and disgusting human definitely not a place I will ever go to again. I would never recommend anyone to go there. The only saving grace was the gentleman who I believe owns the shop who cussed her out for being disrespectful to my mother and told her to shut her mouth and don't ever disrespect his customers. He really needs to get rid of her and that negative energy.

KAYLA H. 
Rating:
4.0

Customer did not leave a comment.

RICARLOS B. 
Rating:
5.0

I had a very pleasant experience with Ms. Sonia and Mr. William. I was actually sent to this location after first going to store 783079. At store 783079 I was asked what I was searching for. I told the young lady I needed a 10 or 15 ft van and she said they didn't have any available and made a reservation for me to go across the street to Gordon W.C. Auto Repairs & Rentals LLC. So I left and went across the street. When I told Ms. Sonia that they sent me, she checked to see if they were in fact out of trucks. She was visibly upset because they didn't assist me instead they sent me across the street hoping to get commission when they could have just rented the truck that they had available. It was upsetting to know that after running around the city and going to the biggest uhaul store in Augusta that they would do their customer that way. So if they did that to me I'm very sure they do that all the time. I'm very appreciative for Ms. Sonia helping me and I will be going to her store in the future. Thank you!

Charlyse G. 
Rating:
5.0

Staff was so friendly!

TENESHA O. 
Rating:
5.0

Nothing

Willie C. 
Rating:
3.0

Truck was very dirty and hot because a part was mo

SHEILA P. 
Rating:
5.0

You did every thing great

phyllis J. 
Rating:
4.0

Customer did not leave a comment.

LeAnne L. 
Rating:
3.0

Very nasty manager 🤢., Very nice clerk..I will never do business with that location again and will tell my friend about the nasty manager's attitude. .

RAY B. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
3.0

the desk lady was GREAT , however it is WAYYYY TOO MANY STEPS TO RETURN THE TRUCK. THEY WANT PICTURES OF EVERYTHING ! Which inconvenienced me because I had already dropped the keys in the box for return.

KAYLA F. 
Rating:
5.0

These people were awesome, from the moment I stepped in the door, till I walked out after returning my rental. I wish you would have them to train other vendors

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

Reginald J. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Helen H. 
Rating:
1.0

I called first to ask if a trailer was available that would be big enough for a golf cart . I drove out of my way because other UHaul locations didn't even answer the phone . I hauled the trailer just to find out that a golf cart could not fit . Poor training of employees !

George B. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

gerald Y. 
Rating:
5.0

The personnel at the shop were very personable and helpful.

GERALD A. 
Rating:
5.0

Customer did not leave a comment.

MARION W. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Terence B. 
Rating:
5.0

Customer did not leave a comment.

Terence B. 
Rating:
5.0

Keep up the good work

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Syenithia C. 
Rating:
4.0

Customer did not leave a comment.

Carlsell T. 
Rating:
5.0

Customer did not leave a comment.

Aftab M. 
Rating:
5.0

Sonia and William are good people and will help you find the right truck for the right job!!

Jose B. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

ARIUS K. 
Rating:
5.0

Very nice people to work with. Keep up the customer service. Friendly smiling faces.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

Omar F. 
Rating:
3.0

Inform ur customers of the different tiers and return time, so they won't be charged for ur miscommunication, or failure to inform.

Tiffani J. 
Rating:
3.0

Customer did not leave a comment.

Judith D. 
Rating:
5.0

Willie us very professional and cool.

Marcellus J. 
Rating:
5.0

Customer did not leave a comment.

Mildred W. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

SAM C. 
Rating:
4.0

Customer did not leave a comment.

LIZA F. 
Rating:
5.0

Love this place. This is the only place I go to rent my Uhaul vehicle. The people here are very helpful and make sure you get in and out in a reasonable amount of time.

Dorothy J. 
Rating:
4.0

Customer did not leave a comment.

Laurie R. 
Rating:
1.0

The customer service was TERRIBLE. They harassed me and accused me of STEALING a U-Haul because it wasn't turned in on the time that they wanted me to. On top of LYING and saying U-Haul will suspend my license which isn't true. They also LIED and said someone reserved the U-Haul just to get me to turn it in. I don't recommend them to anyone. Terrible

Lisa V. 
Rating:
5.0

Nicolett was amazing and really provided a good end to a bad journey with Uhaul

BRETT S. 
Rating:
5.0

Customer did not leave a comment.

AVERY B. 
Rating:
2.0

They did not back out the truck.then the truck was shaking really bad the lady was nice

Thomas S. 
Rating:
4.0

Your website for location after returning a truck is not adequate to all phones. It did not lock onto my location.

Donnell C. 
Rating:
5.0

Awesome customer service . Second time renting from them

Rodsheeda D. 
Rating:
5.0

Customer did not leave a comment.

mae W. 
Rating:
4.0

Customer did not leave a comment.

Phyllis M. 
Rating:
5.0

The customer service provided by Cattani Swift was superb! She was personable.fast.and efficient. I was elated with my service.

Chonita T. 
Rating:
5.0

Great customer service. Would use again without a doubt!

andres S. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

This is one of the best experiences I've had with Uhaul. This is a very good dealer for the company. I worked for Uhaul for 2 years or so in the early 90's and I see that customer service has taken a back seat. But this dealer is clean, fast, and friendly and actually puts an effort towards the customer. I'll be using them exclusively for now on as I rent auto transports a lot.

Gerald Y. 
Rating:
5.0

Very friendly staff! Very helpful

Mikayla M. 
Rating:
5.0

Same thing you been doing

Yulonda W. 
Rating:
5.0

They were very helpful in picking the right size truck for our move . And extremely helpful in how to load the truck. Great family atmosphere. And very covid-19 aware. Very clean.

Michael W. 
No reviews have been submitted for this location.

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