Always happy to rent trucks from this location. It's safe and convenient to use the 24 hour mobile app. Thank you.Daniel U.
Customer Reviews for Gormans Garage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Clarence D.
Customer did not leave a comment.LaLana H.
This location works well for me. Easy to get in and out. Trucks are well kept in this locationDaniel U.
Customer did not leave a comment.Ronald L.
I already have recommended this location. I felt safe and well handledBarbara S.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.David I.
The owner of Gorman's Garage Inc., Bob Gorman, was polite, courteous, and a gentleman at all times. A real pleasure to do business with. A real asset for U-Haul.THOMASAQUINAS C.
I felt triggered by the picture of Trump on the wall - otherwise fine.Samuel S.
Helpful, accommodating & knowledgeable. Have used this location in the last. Will use as a rental location again. Recommend to friends & familyMary G.
Customer did not leave a comment.Antonio P.
Very easy to get the uhaul, was able to extend the time from when was originally needed.Danielle C.
Customer did not leave a comment.Amparo C.
Everything was perfect ðŸ‘Rashawn G.
The owner of this facility was very nice and helpful. The only negative aspect of the rental was that, although we weren't affected by it, there would have been a $20 after-hours return fee added to our bill if we had returned the truck after the business had closed for the day. We weren't told of this during the reservation process. I don't know if this is a U-haul policy or just the local business policy.Steve K.
Young friendly staff. HelpfulMary G.
Customer did not leave a comment.Genell O.
I couldn't have asked for a better experienceKristine P.
Customer did not leave a comment.CARL J.
Customer did not leave a comment.Julie K.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.ABDULLAHM A.
Helpful, friendly same as above great service. Thank you.Ana R.
Customer did not leave a comment.Suzanne C.
Customer did not leave a comment.James E.
Customer did not leave a comment.Jessica D.
Bob is super helpful and professional. The place is always clean and equipment always works great, Highly recommend.Harrison B.
As always, Gormans Garage is a great place to rent Uhaul equipment. Gormans maintains exceptional clean equipment. Robert Gorman is accommodating to my every needs and always has a â€œcan doâ€ approach to truck & equipment rental. I recommend Gormans & Uhaul to everyone.Francis M.
Customer did not leave a comment.Alecia M.
Gorman's Garage (Robert), was outstanding. He is knowledgeable, courteous, reliable, and maintains a wonderful, impeccably clean fleet of vehicles. I would highly recommend himFrancis M.
Customer did not leave a comment.Nancy S.
Nothing at all. Friendly owner/operator. I was able to secure a truck last minute. Will rent from this location againKUMARJAIR H.
Nothing I am completely satisfied with the rental, the pricing and overall customer service.Donnell M.
Customer did not leave a comment.john P.
Customer did not leave a comment.Gayle M.
Customer did not leave a comment.Rodney K.
Great Service by Bob, at Gorman's Garage. Nice size van. Easy to drive. Good experience.Jim G.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Carissa R.
Customer did not leave a comment.Randolph D.
Customer did not leave a comment.Ashley B.
Customer did not leave a comment.AUDRAB G.
Nothing to improve! Best experience with Uhaul when using Gormans garage as location for pickup and drop off.Rebecca K.
Don't make us fold and rebag pads when you're going to wash them anyway. I'd be happy to rebag in a big laundry bag.Christiane S.
Did not like using the app. Felt like it took longer than counter service. First time I've rented since the requirement of calling an alternate contact to approve a rental. That was very, very inconvenient as I had to impose on a friend to provide their number. Now a truck rental will be a last consideration because of that step.MC E.
Great Service!! Thank you!!Clint J.
Customer did not leave a comment.Michelle C.
The owner was rude!! He never charged me credit card without my authorization! My wife was very uncomfortable when she went with me to pick up the truck. He is a creep. Ajohn V.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Anthony M.
don't knowOliver P.
Customer did not leave a comment.Martin R.
The staff could an should wear a mask when talking to people.David R.
Bob was a pleasure to deal with. Truck was spotless and very well maintained. Very much appreciated!Steven C.
Owner of garage is a cool guyRosario S.
Bob is great to work with. Very smooth easy transaction.Veronica M.
Bob Gorman was great to work with. I started at the South Rd. Poughkeepsie location and got attitude from one of the employees there, thankfully Bob was able to come to the rescue and get me what I needed.Richard W.
Bob Gorman was a consummate professional, making the experience seamless and expedient. Would recommend any person needing a rental vehicle to seek his services.Kevin M.
Bob Gorman is friendly, helpful and made the experience so simple and easy!Patricia C.
Customer did not leave a comment.Zetian Z.
Customer did not leave a comment.Clint J.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Nicole E.
It was not so much the location, more like a company thing. I was never notified by the dealer in kingston NY that They did not do out of town rentals and I would be picking it up from Poughkeepsi NY instead. I never recieved my email notices untio after I pick up the trucked. I wasted time, travel and resources that I did not have too in the pick up. I wish they have been more up front about all of that. This location was suppose to have my 26 foot truck. That is what I ordered. What I got was a 20 foot truick which was unable to hold the contents I had to move. So now I am going back with a pickup truck hoping it is big enough... When I book a truck. the truck I book is what I expect when I it pick it up, not something less. I had no choice be to settle for what they had or take nothing.. I believe there are better business models out there to serve the public... Thank you. G.P. Dickersongary D.
Quick and friendly.Robyn T.
Vender when above and beyond. There was an issue where the mileage and gas level did not match the app. Vender made sure everything was fixed and I was only charged what I was supposed to.Daniel L.
Customer did not leave a comment.Giovanni C.
The guy was very nice, professional and honest.T'Keyah L.
The man who helped us was the owner Bob Gorman. He was great, friendly and cleaned the vehicle for us. I got there kind of early and it wasn't ready but it totally wasn't his fault it was mine because I didn't see the updated info. I'm going back to him for my u-haul needs.Amanda D.
Customer did not leave a comment.Ed D.
Customer did not leave a comment.Fredrick M.
I don't think there's any thing that needs to change the set up and drop off was super easy and well organized!! Would highly recommend this location.Jessica T.
Customer did not leave a comment.Peter S.
Throughout the years, U-Haul's online reservation system has caused me many problems. The people at the locations have not even remotely tried to solve these problems. Bob Gorman and the U-Haul attached to the deli in Plattekill, have been the exceptions. Both have been clean, direct, honest and best of all, helpful locations/people. In particular, you should hire Bob Gorman to train OTHER U-Haul facilities on proper etiquette, salesmanship and customer service.Mohamed O.
Send them to Gorman's. He is an excellent ambassador for U Haul!!!!!!GEORGE D.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Ian M.
This is THE BESt Uhaul location in the Hudson Valley. Bob is professional AND just a plain great guy. We have rented from him twice and both times, excellent experience! Even if a bit out of your way, we we recommend renting from Bobsusan M.
There are many places you can rent,but at Gormans Garage ...you will get exceptional customer service, and care. Best ever !! Thank you for everything and always going above and beyond! Trucks are super clean,very well maintained, safe secure, and accessible to all that need them!!bee N.
Install tongue jacks on all heavy trialersScott B.
Customer did not leave a comment.Alanna D.
Bob is the nicest guy and it was a pleasure doing business with him. The truck was clean and so easy to pick up. Service was excellent!!Patricia C.
Customer did not leave a comment.Meriem E.
Bobby was great at keeping me informed as to whether or not the truck we reserved would actually be availalbe. When it didn't look like it would be he was great at helping us come up with other options. For next rental we will call him directly as Uhaul on-linesusan M.
Super service and a pleasure to have a place like this in my neighborhood. I have to pass another rental place on 9G to go to Gormans, but it's worth it. Norm MackayNorm M.
Bob Gorman was very professional, courteous and accommodating. The truck and trailer we rented were clean and disinfected for us. i would recommend Bob Gorman's U-Haul to all my friends!!!!JEFFREY S.
Owner is great! Always friendly, helpful and I always find my truck in great shape. Bob's location is my preferred Uhaul in the area.Roger C.
Owner was excellent and very helpfulKevin J.
Customer did not leave a comment.ANTHONY N.
Bob was very accommodating and helpful during pickup and drop off. The trailer was in excellent condition. I will return in the future and will recommend the location to others.Eric H.
Nice experience.Zhenghong W.
Bob Gorman went out of his way to help us. We had a last minute need for a U Haul truck on a Saturday evening. He waited at his shop until we got there to rent the truck. His kindness and professionalism are wonderful characteristics. Thank you, Bob Gorman. Sincerely , Peter KrausPeter K.
It was very nice meeting Mr. Gorman - THANK YOU - Hope to see you again in the future should I need another rental -Joseph S.
Customer did not leave a comment.Michele L.
There was no one on site when I returned the trailer. There was a note taped to the door with a phone number to call, but the phone number was the office number...which no one was at. Not really helpful, guys. Maybe post a cell number next time you leave the premises?Garrett S.
Customer did not leave a comment.Kyle B.