Customer Reviews for GP Express South LLC
(U-Haul Neighborhood Dealer)

51 reviews

3287 S Park Ave   Lackawanna, NY 14218

(716) 877-6296

Location Hours

  • Mon-Thur: 11 am - 6 pm
  • Fri: 10 am - 6 pm
  • Sat-Sun: 10 am - 2 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(716) 877-6296

3287 S Park Ave
Lackawanna, NY 14218

Services at this Location:

Location Hours

  • Mon-Thur: 11 am - 6 pm
  • Fri: 10 am - 6 pm
  • Sat-Sun: 10 am - 2 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

When I return the trailer they said everything is ok I don't have to do anything the next day when I looked up my order my return was still pending I had to call u haul & spend 30 min on phone to complete my return. Such a waste of time.

Shahedul K. 
Rating:
1.0

Truck was dirty and smelled like smoke. Checking in on mobile phone was a nightmare as customer service over the phone was not helpful getting it done. Took over 40 minutes to pick up truck. Will never do mobile pickup at a non Uhaul location again. Bad experience.

Erica M. 
Rating:
3.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

My son left a video game in the cab. Could you contact if found. 7165978378

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Javele B. 
Rating:
3.0

Being charged for gas when I sent pictures through your app that I filled the gas past 3/4. Tried to call customer service and wait times over 56 minutes. Waiting on call back still hasn't happened. In no way happy with your customer service.

ROBERTCHRISTOPHE W. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

The air pressure was very low in all four tires. We were on the highway and had to find a truck stop to put air in the tires. This was unsafe and added stress and time to travel we had to do.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

None

Raniz I. 
Rating:
4.0

Customer did not leave a comment.

TERRYDUANE B. 
Rating:
1.0

This location is primarily a gas station/deli. They were so busy that it was hard to check in and check out. In fact, when I returned the vehicle, they just said leave the key and we will process the return later. I had to call much later in the day because the return did not get processed.

David C. 
Rating:
3.0

Customer did not leave a comment.

Danica U. 
Rating:
3.0

Truck was filthy spiderwebs in cab stunk steering wheel was sticky. Back of truck was filthy also

JOHNGEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
4.0

Customer did not leave a comment.

Toni A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Nothing excellent service

YVONNEM K. 
Rating:
1.0

First off I had a reservation for Sunday to pick up at 11:30. When we went in store the guy told us the person who rented the truck the night before never returned it. So we reserved for the following day Monday at 12 noon. We get there and the guy who does the uhaul doesn't come into work till 2 so they were trying to get me to go online to get code for key. Which on your site never worked. For 2 days I had people trying to help me move and had to cancel for Sunday and then couldn't get the truck until Monday at 2. That place simply don't know what they are doing and don't even give people a Courtesy call to let them know what's going on. Was Really frustrated made the move 100 percent worse.

Rachel K. 
Rating:
4.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

kathy B. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Nothing the staff is very professional and very nice .

Aqualeena J. 
Rating:
5.0

Very good service

SAMEER MOHAMED A. 
Rating:
5.0

the rental process was easy. the staff very friendly. thanks

JOSEPH C. 
Rating:
5.0

Nothing at this point

Chantel B. 
Rating:
5.0

Customer did not leave a comment.

Johnnie D. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The gentleman were kind and efficient. I was in and out with the process of picking up the truck and dropping it off. Everybody there was friendly and made me feel comfortable. Thank you very much!

David R. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

The first truck was disgusting. But they replaced the truck with no problem and my move went smoothly.

SANDRA R. 
Rating:
5.0

very easy experience via the mobile check in/out

Cory W. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
3.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

The guys at Express were great. In and out quickly. Knowledgeable and friendly.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
3.0

Be upfront with fee structure and eliminate hidden fees. I will be contacting the Better Business Bureau. Contact: Steven Olday, stevenolday@hotmail.com

Steven O. 
Rating:
5.0

Customer did not leave a comment.

Claire H. 
Rating:
5.0

Nothing, The guy was super nice, polite, knew what he was doing and got me in and out quickly. Highly satisfied!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
4.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA M. 
Rating:
4.0

Good and fair experience. The staff was pleasant and professional. Like the backup mirror.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

Fix online check-in Have an actual person at the pickup site Be timely Not have a person on break at pickup time Overcharged No refund for extra gas put in uhaul

Daniel L. 
No reviews have been submitted for this location.

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