When I returned the tow dolly to U/Haul location in Gallup, NM, I was surprised to be charged a “WrongDropOff” fee of $396.00! The representative there did not offer to fix the problem.
Everett R
Customer Reviews for Grace Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ordered and paid for 2 dollys, never got them. The car transport would not unlock to we could unhook it to use the ramp. Loaded the truck by hand in the snow storm with no dollyes and no way to unhook trailer. VERY PISSED OFF. Drove to Oklahoma with the trailer just a squeeling. Got to destination and still couldnt unhook trailer and had to hand carry all boxes & totes with no dollys and had to go up 6 steps. VERY ANGRY..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tammy MPersonal conversation made it even better
Bobbi BGreat customer service as well!
Roy WThe office smelled of cat urine.
Leeja BPICKED UP UNIT FRIDAY EVENING, I WAS GIVEN BLANKETS. I INCLUDED A DOLLY TO USE. BY THE TIME I GOT OUT OF TOWN TO GAS UP, WE CHECKED IN THE BACK AND NO DOLLY. I TRIED CALLING BACK AND THE OFFICE WAS ALREADY CLOSED. THE UNIT WAS ALSO DIRTY INSIDE THE CAB, WE FOUND EMPTY WATER BOTTLES, THE BACK ALSO WAS DIRTY FOUND TRASH. THIS IS LIKE A JUNK YARD, AND THE UHALE IS BEING TREATING LIKE THAT.
ANITA RMake the late night drop box easier to find.
Craig BCool and clean customer service
NEDAL AIt was very dark and hard to confirm that was the correct place! The sign has a different name than the name uhaul is under
ERIC Nno comment
JENELL ALooks like a junkyard! Was chased by stray dogs while dropping off the keys!
Miclain DDid not check in car dolly right away return Saturday was told Monday is when they do check in.
Maria YI had to wait three hours after my pick up time to get the trailer.
Jill PNext time there's a new associate they should ensure someone will be there to assist them if they don't know something because she had to be on the phone with her boss the whole time. I had to give my debit card to them 3 times not including when I made the reservation as well.. & I asked if you guys did a military discount & she said she didn't know because shes new but she didn't bother to ask her boss on the phone & then while doing business the whole time she never had a mask on!!! It took over an hour just to get the keys to the uhaul
ISRAEL CTruck not serviced. Shaking in steering wheel. All computer sign on that had to complete twice and software systems not working properly. Took 90 minutes to pick up truck with no assistance.
Carol MOur truck was dirty. Had garbage, broken center cup holders, used masks left. Truck still had stuff is the box from previous users. The auto transport crank didn’t work.
Jessica BEveryone was wonderful and extremely helpful! Service was very fast too!
Heather RI would rent again !!!!
Lester Ostore personel very helpful in dealing with problems encountered . they unhooked trailer and informed me of every mistake made by other uhaul contractor .
James LI went online to make the rental deal go faster when we picked up the truck, but seemed like we had to go through all the info again. But maybe it was more my problem, as I am not always good at the high tech process.
Christopher KNot sure there is anything to change, it was a great experience. Then again I've never had a problem with any of my U-haul rentals to the extent that it wasn't rectified right away.
Lana YI was a little confused on where to pick up the truck, but I called customer service through the app and they verified the truck number I was picking up.
Jonathan PThey did not have equipment I reserved. Did not have hand dolly either. Person responsible for UHaul was late. My order was incomplete. Wasted over two hours at business.
Stephen HDONT RENT HERE.
Jason WI'd recommend only if no other options. I was renting the vehicle on a Friday afternoon. Late and close to closing time. The ladies that answered the phones and helped with the reservation were very friendly and helpful. However, at pickup time the gentleman and young man took the better part of 1.5 hours (yes HOURS) use the online website and then the app on the gentleman's phone to get my contract and pertinent information! I do not recommend utilizing this place on a weekend. That said, I had to leave my car to use the truck and the gentleman was very helpful and patient allowing me to do so. I picked up my vehicle the next evening exactly where I left it and w/o damage. There wasn't a place to leave the key to the truck. So I, like the other renter who returned a truck, left the key in the unlocked truck I rented.
Caren BThank you
jacqueline DIt was a Sunday and he must have lived nearby because as I was getting ready to unload the hauler, He arrived and assisted with removing my vehicle from the car hauler and after 1800 miles, this was really appreciated. Thank you!
Angelo DExactly Excellent customer service . the young man that took care of me . was very polite .
Chris MGreat customer service!
Greg Rhaving U-Haul employ contractors to do their business in a small town is a bad idea. I had to wait on my contractor to show up after my appointed time to get my vehicle. Then he could not use the new computer system in place to bill me? I had to return hours later and he had to get help with the system. U-Haul must train their contractors properly and not have customers inconvenienced. I hope they improve their Gallup operations.
ANN WVery rude staff making racist comments about white, black, and Mexican people. Very rude and had little to patience for me or anything I tried to explain.
Jason WThe office staff at A1 towing was rude and made racist comments about “black people, white people, dirty Mexicans. Very offensive. Would not let me exsplain why the trailer was on a different account number. I had to take the truck back to a gas station to put an additional $30 of fuel in the truck. I used the printout to get the right amount of fuel but the office staff said it would be an additional $60 to fill the tank if I didn’t take care of it. Very rude and unprofessional in the way this was communicated. I paid a great deal to use uhaul and I was treated very poorly at the end. I wish it hadn’t happened or that I pick a different location for drop off. I want a refund of the cost of the truck and gas and I think the A1 staff needs to be addressed for the racist comments. If they don’t want to rent uhaul equipment maybe they shouldn’t have the contract. Very disappointed.
Jason WDrop off location was easy to find. Had no idea where to park, it was after hours. Thankfully a very nice man told us where to park it. If no one was around we would've had no idea where to leave it. Very unorganized but friendly staff.
Nancy MVery friendly people
jesus lGot charged 100 more then quoted on phone
JACOB SI reserved a 20’ truck 2 weeks ahead of time. Day before i was informed only a 15’ was available. Cost me time and money with multiple trips. I was quoted 79 cents a mile and charged 99 cents. Will never rent from uhaul again.
Lyndy BI am not sure what they could have done to help me here, but she was accommodating to the point she could be. The overall experience with Uhaul was so poor and the fact that there are different rules (seemingly unwritten) from location to location added to this experience.
ALAN ZSorry we had to extend the use of time. Plans don't always come together like intended. Thanks for your patience, and I hope we did not ruin someone else's plans.
mary kThe 2 yard workers not to friendly. But the lady inside the trailer office is friendly.
gilbert gExplain that the rate charged doesn't change if you bring it back days before it is due back. I expected to get some sort of refund for not keeping it the whole 5 days.
Gail Rnone
Sandra HIt was a quick process, but reserving was a little tricky.
Natashia Athe location is located in a tow yard, not very attractive location, receptionist did greet me, but sounded very uninterested. Not very friendly. The parking area for customers are located south of the trailer that double for the Uhaul office, dirt, the reception area, your greeted by a shabby entry and old table with dog food containers on the floor under the table. The window you stand out does not offer any inclination that it is a place of business for uhaul all about the tow business, and very noisy when you are trying to talk and the tow truck is lowering the car to the ground, can't hear yourself think or hear the person talking to you. The parking lot is dirt, I was asked to move my vehicle so that the garage guy's wife wouldn't get made at him for someone blocking her dirt driveway. I made ample room I thought not to block the road to her home, guess not. bad location for business.
carolyn RPhoned regarding problem, and was kept waiting for two hours before service personal came to assist me on the road. I was very tired from driving over twelve hours, unloading and re-loading trailer.
wanda bThe location was difficult to find. Location not clean due to recent snow & muddy., would be nice if road paved, big sign & sign well lit advertising.
GERALDINE SThe employee that checked in the truck was professional took care of what needed to be done and I was on my way.
carma tTruck was easy to drive.
Cynthia FThe fuel was marked full at pick up but was only 3/4 full. We did not notice the gas gage until we got on the road that it was not full. I do have a photo of the gas gage if need it. Location is a dump and customer service sucks.....would not use them or recommend them. Get rid of them...
Diana BIn and out in five minutes ??
Brett H