If you send someone to a new location, you should make sure they know I am coming, that their internet service is above average, the equipment is staged and ready to go. Due to me having to go to a different location the day of, and being a small place I was not able to get there till about 10 after schedule time. Then had to wait about 45 mins b4 I actually got into the truck. The person dealing with my reservation was super nice but the lack of quick speed for the check in software really is unacceptable.
MATTHEW B
Customer Reviews for Grace Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lockbox code was not shared with me. I was forced to contact UHaul to get the code. I was on hold with customer service approximately 20-25 minutes waiting for a human to find me the code. When I returned vehicle, there was a sign stating "use the mobile app to experience "free vehicle return or pay a service charge according to your service agreement", so of course I downloaded the app. Nowhere on the app is there any information about returning your vehicle. I went inside and spent 15 minutes with a very friendly clerk trying to return my vehicle. Not easy and certainly not convenient.
james jI paid for moving blankets that were supposed to be in the back of the truck but they were not, but they were not. I need a refund.
Christopher SClerk was polite but untrained. I was initially told the reservation would not be available for several more hours but I refuted that. Then It took an hour to get the reservation completed, I had to scan my license multiple times, clerk had to take screen shots of my phone and required my wife's driver's license and information to rent the truck. It was very frustrating and delayed my packing and loading the truck by over an hour.
SHEILA R