Customer Reviews for Graham Express LLC
(U-Haul Neighborhood Dealer)

2,143 reviews

19207 Meridian Ave E   Graham, WA 98338
(& 194th St)

(253) 846-9915

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 846-9915

19207 Meridian Ave E
Graham, WA 98338
(& 194th St)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep great employees like you currently have in Paul and the other you g man working there. Paul especially!

NADER A. 
Rating:
5.0

it was perfect. paul the manager is very nice and helpful

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

It was quick, uncomplicated service. I've been to this location a couple of times now and they are always so willing to go above the call of duty. Thank you guys.

ZACHERY B. 
Rating:
5.0

Customer did not leave a comment.

bryon K. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Our right turn signal fuse blew out on our pick up and the “old guy” as he says that's who he is, took one of his own fuses and gave it to us so we could safely leave and get on the road with the trailer.

Christie R. 
Rating:
3.0

I ordered a 20' uhaul. My wife got a call that the 20' was broken and we could get a 15' uhaul. No price discount for the inconvenience, but if I wanted my reservation that was what I got. Cost me more because I had to make 1 full and a partial trip instead of 1 trip. Gonna use Penske next time. At least they guarantee the reservation…

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

DIANNA K. 
Rating:
5.0

He is very Honest and Friendly Thanks for Service

CHRISTEN E. 
Rating:
5.0

Great facility. Has everything you need for your moving & storage needs. Highly recommend this location.

BRIAN W. 
Rating:
5.0

Paul is amazing! We felt well taken care of. Thank you for a easy transaction.

SHERRY E. 
Rating:
5.0

Service is fast,polite,get in & out, trailer hook up, return just as quick, Vince was there , along with Larry great service e attention to detail will be back. This is my place to go I know I am the manager use my store always.

DOMENICO S. 
Rating:
5.0

Very well run and extremely fast and helpful.

Christal C. 
Rating:
5.0

The old guy was most Amusing ,friendly ,and helpful.

Cassandra S. 
Rating:
4.0

Customer did not leave a comment.

Farouq G. 
Rating:
5.0

Customer did not leave a comment.

JUDITH G. 
Rating:
5.0

Larry and an older gentleman were very helpful and friendly.

MARY R. 
Rating:
5.0

Loved the van. It handled so nicely, great range of vision, and the perfect size for my project materials.

Diane E. 
Rating:
4.0

Customer did not leave a comment.

SANTANA S. 
Rating:
5.0

Customer did not leave a comment.

Radu G. 
Rating:
5.0

Paul was excellent

SHUMIN Y. 
Rating:
5.0

Customer did not leave a comment.

TRENT M. 
Rating:
5.0

The young lady working on Saturday morning and Paul were awesome

TODD G. 
Rating:
5.0

Customer did not leave a comment.

tony L. 
Rating:
5.0

The man at the front desk was very friendly and very efficient working through the first few customers of the day. When I returned the trailer he saw me in the turn lane and was out and had the gate open before I pulled into the facility. Going the extra mile to make it as easy as possible for the customer.

Anthony M. 
Rating:
5.0

Manager is awesome and informs on every detail you wouldn't even think about. Really nice guy and maintains everything. Dude deserves a raise.

CASEY R. 
Rating:
5.0

Paul and the team were fantastic. He answered all my questions and put me at ease with an out of state move. He went above and beyond to help as well with arranging an auto transport.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Paul was amazing! Great customer service. Very personable! Made the process very easy.

CANDISE L. 
Rating:
5.0

Customer did not leave a comment.

RUTH C. 
Rating:
5.0

I had my storage here for 2 years. Always always incredibly clean. I had a few times where I couldnt pay right away and he was very accommodating. I absolutely recommend using them. If I ever have storage needs again I will come back here

tina k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kuei-Chang T. 
Rating:
5.0

Rented from this location multiple times. Every time I've been treated very professionally.

EUGENE G. 
Rating:
5.0

Great Customer Service 😁 check in was fast, friendly and very informative. I would definitely recommend this location. Thank you for making my life a little easier with one less thing to stress about.

TIARE S. 
Rating:
5.0

Customer did not leave a comment.

Karen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARIN G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

It was very friendly and I felt welcome. Easy in and easy out, the attendant said refer to him as the old guy. Great service!

Jonathan C. 
Rating:
5.0

Great service from Paul. Thanks for being convienant.

James D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E H. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Paul was very nice, informative and helpful

SERGEY S. 
Rating:
5.0

Paul the Manager was super helpful and did a great job!

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

MARK DANIEL P. 
Rating:
5.0

Paul and Vincent were both extremely helpful. Equipment was well maintained and worked well for our move. We will continue to use uhaul due to the exceptional customer service.

NICKOLAS N. 
Rating:
5.0

Great. Fast service. Manager was super friendly and helpful. Above and beyond experience expectations.

MARC M. 
Rating:
5.0

Very helpful and friendly service.

Joseph M. 
Rating:
5.0

Paul was great!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

TROY B. 
Rating:
5.0

Everything went as planned, thanks.

DAMON M. 
Rating:
5.0

Customer did not leave a comment.

ARTURO E. 
Rating:
4.0

took awhile to answer the phone. got a call asking when I would return the van when I had turned it in 20 minute previous. kinda weird.

Gary W. 
Rating:
5.0

Paul and his staff were extremely helpful from getting packing boxes to my rental truck. Paul moved some reservations around to accommodate another truck in the area for me. The check in and check out was explained completely and very fast on both ends. We will definitely be back for any storage and rental needs in the future !! I would definitely recommend this location great job !!!

DOMINIC L. 
Rating:
5.0

Very GREAT service

ROBIN R. 
Rating:
5.0

Amazing Experience! It was as slick as renting a hotel room for the night. PIckup and turn-in went so smooth. Paperwork was all online. The cost of the rental was very reasonable. I would highly recommend U-Haul to my friends.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Best experience ever! Paul and his crew are amazing - super courteous and helpful. Definitely recommend them!

TERROLYNN G. 
Rating:
5.0

Best customer service I've ever had in any rental situation

Robin R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E H. 
Rating:
2.0

The uhaul was old worn down. It was making a lot of noise that I have not Heard from other U-Haul‘s of rent of this year. And last but not least as I'm driving down the freeway at night it's raining windshield wiper fell off and I had to drive for a mile hanging out the window to be able to. When I told the receptionist I did nothing about it acted like it was no big deal

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Damian Y. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

The mobile pickup needs work. Was not able to use this for pickup or return due to location services settings on my phone. I had to go into settings to change, but still did not work. The staff at the desk rescued the day. They were excellent in customer service!

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Great customer service!

Ashley W. 
Rating:
1.0

I

JULIE C. 
Rating:
5.0

Customer did not leave a comment.

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E H. 
Rating:
5.0

The staff member was a really nice guy and he helped us to get on the road with our rental trailer quickly. He was very friendly when we came back and told us to have a great evening.

DELL P. 
Rating:
5.0

The truck inside was somewhat dirty but not overly. Customer service was friendly.

BRIDGET S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK J. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Got my order moved from one location to this. Was upset but I understand shit happens. This location was close too and the guys were easy going and helpful.

PEDRO R. 
Rating:
2.0

Truck needed repairs- clearly wasn't inspected by staff prior to releasing it to customer

BRENT W. 
Rating:
5.0

Awesome

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

Jerell S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN GAYLE H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO B. 
Rating:
3.0

I was told that a dolly was $10 for the entire reservation. After drop off i noticed on my receipt that they charged me for the dolly at $10 per day. When i immediately called the rental location they told me they couldn't do anything because it had already been returned to call the 800 number. I spent an hour on the phone holding for the 800 number and got hung up on. I have to call again for a mistake that was made by your employee that you can't resolve.

JONATHAN A. 
Rating:
5.0

Great customer service, thank you very much.

GREGORY B. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

The young man that helped us was very helpful and made it a pleasant experience

KATHLENE D. 
Rating:
5.0

I was unable to load the mileage photo on the app after several tries, so I just turned the keys in after hours. Renting another van in a few weeks and I'll see if it works. Very friendly employees, clean and organized.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO T. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Very good customer service.

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

None

RODOLFO Z. 
Rating:
3.0

You capture my signature digitally, you take pictures of my drivers license, you know my phone number and my address, you make me enter my PIN number and you capture my card number. If you get compromised and my data is stolen you will be suied. The risk of doing business with you is too high and offsets the value add of renting. Time to replace your service.

mark M. 
Rating:
5.0

This is a great location, always takes care of the customer. Very fast in an out. CSR Pamela is fantastic look forward to use again.

DOMENICO S. 
Rating:
5.0

Very good customer service.

Loren L. 
Rating:
5.0

Very nice and professional.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

DEBRA H. 
Rating:
5.0

All was fine except it was to hard to get in since the location had a storage building in the middle of the lot.

STEVEN R. 
Rating:
5.0

Paul was extremely helpful during my reservation process. He was very professional and personable all at the same time.

curstyn l.  |  Reservation 
No reviews have been submitted for this location.

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