Customer Reviews for Graham Express LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Graham Express LLC

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KAMBER D.
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Customer service was quick, efficient, and friendly.

LISA D.
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Paul is great. I have rented here multiple times over the last 5 years. He would be a great candidate for the show undercover boss.

DAMON B.
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Your website should tell me that Cargontrailer is not available! We were moving furniture and it got wet. Not this locations fault, Uhauls website needs to be changed.

Donna W.
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I had a great experience with this office, Paul was amazing and funny! I rented the cargo van for the day. Paul was informative about what to expect, was covid compliant and when the van wouldn't start (the key wouldn't turn) I was able to call him up and he troubleshot the problem over the phone and we were on our way again. That saved the day because we were all the way in bonney lake. Definitely will rent from here again!

CHRISTOPHER F.
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The staff was friendly and showed me how to operate the truck and what to expect when I dropped the truck off in Fresno.

Tabatha B.
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The gentleman that helped me today was very nice and extremely helpful. I will definitely use them again and recommend them to others.

Arron W.
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Great service! I will recommend to all my friends and family.

JOHN MARK H.
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Customer did not leave a comment.

MARY ANNE H.
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Customer did not leave a comment.

Stephanie R.
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Great job, made the experience enjoyable

THANE G.
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The folks at this location were great to work with.

Pavittar C.
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Great experience. Paul was very polite and helpful. He is a great person and answered all my questions clearly. I will use this location for my future need and suggest to all my friends.

Barbara F.
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I had one of the rear Dually Tires blow out while I was in rush-hour traffic on a major freeway, causing the truck to Careen into the next lane. I think the tires should be checked better before renting a vehicle out. It was extremely frightening and the truck was a lot more difficult to drive than normal.I didn't know what had caused it to do that but when we got there my son noticed the inside tire had completely disintegrated.

Dreher R.
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Customer did not leave a comment.

John F.
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Very friendly and courteous staff. Even though I could have figured it out, they took the time to point out the little things, like, where the fuel lid was, what type of fuel, how to open the tailgate, since a previous renter bent the rear bumper, as well as how to operate the parking brake (which was a push button, and not the normal set and release).

DAVID W.
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Great experience. The "old guy" went to great lengths to make everything top notch.

Terrence R.
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No improvement needed. Great service. Just needed a cargo van to pick up a bedroom set.

Chad T.
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Location was convenient and organized. However, I took the time to make sure that all my info was in so that pick up was fast and nothing was needed from me. My pick up time was noon. I arrived at noon and was not on my way till 1230 pm. There was no one there ahead of me but the rental person took way too long and decided half way through my check out to take a call and handle someone else. Pick up took too long

jessica G.
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There was a crack pipe in the back of the UHAUL we called customer service and they basically said crack pipe so funny

LARRY W.
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Customer did not leave a comment.

Brittany V.
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Customer did not leave a comment.

SHANDA M.
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Customer did not leave a comment.

Wayne S.
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Customer did not leave a comment.

Daniel S.
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Very professional with reservation, pick up, drop off and follow up. I will use again in the future

Melrosa T.
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Customer did not leave a comment.

Terrence R.
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Great location for the local Graham area

cindy T.
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You don't need to improve anything. We were very happy with the experience. We have rented here in the past and it's good to see that nothing has changed. 10 out of 10!!

ROBERT E.
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Customer did not leave a comment.

BETSY LEE H.
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Just need better sign .... otherwise most excellent experience

latasha L.
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Staff was Amazing! Paul was very thorough courteous and expedient. Very friendly guy. I appreciate his customer service!

Queimec F.
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Talked to Paul a good friendly guy knowledgeable. Lizzy did well but didn't know how to explain to me how to check the speedometer, so this might be an area of improvement. Since I had not rented this type of vehicle before...Paul let me know.

David M.
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Nothing to improve. I didn't catch her name, but whoever was working that day was on her game.

BRITTNIE C.
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Customer did not leave a comment.

Deanna W.
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The manager at this location- think his name is Paul- is truly the nicest Uhaul employee I have ever encountered. He always greets me with a smile, and is cheerful and fun to deal with. You have a real gem of an employee in Paul. We will alwaupys choose this rental location when we need a vehicle in Tacoma/Graham area. Thank you Paul!

JJ R.
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Paul. And Pam were excellent representatives for your company!

VYACHESLAV M.
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Super!!!

Charles G.
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Had a bit of a bare and switch on the offer of hauling a trailer to another local. When I went out to get the trailer (1.5 hours out of my way each way) it could not be found?

Pete L.
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The vehicle i rented was clean and full of gas. When I got home and unloaded I went to return the van, I noticed it had leaked about 4 quarts of oil on my driveway. The uhaul mechanic came out and said that the oil filter had come really loose. This prevented me from returning on time. They still charged me for 2 days. They did not offer to clean my driveway or give me a break on my rental bill. Poor business ethics!!

Jose T.
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Great customer service from both employees

Seairra W.
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There weren't any instructions on what to do with the lock after taking it off. Also this U-Haul location was extremely far compared to where I originally reserved. But this was out of U-Hauls control.

michael P.
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Have more bigger trucks available

David T.
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Customer did not leave a comment.

LaTasha L.
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Customer did not leave a comment.

Christian B.
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Customer did not leave a comment.

ALLAN LEROY B.
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Keep up the good work by continuing to employ pleasant, knowledgeable, prompt personnel

LAUREN MIDORI J.
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Customer did not leave a comment.

Moustafa R.
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Was a smooth process and Paul was very friendly and helpful.

Dwight W.
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Great staff, friendly, organized., and will kept.

TONYA R.
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Customer service was great, we were even greeted by the manager after hours to ensure everything was satisfactory, it was. Thank you

Rochelle B.
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This is my absolute favorite U-Haul location! Paul is just AMAZING!

Marylou R.
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Customer did not leave a comment.

sara B.
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When checking in staff should get off their butts to let customer know if there is a discrepancy- returned truck at same fuel level but got charged a fuel charge - reported discrepancy in fuel level at pick up. If staff want to sit or stand around when there is no other customer they should look for a desk job

DAVID T.
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We use this location all the time. Great!!

matthew C.
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Customer did not leave a comment.

LARON D'ANGELO D.
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Had a very positive experience at this location. Maddie was fantastic and was a great help.

Lucin C.
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No hassle, good price, prompt, professional, customer service.

ROBERT H.
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Customer did not leave a comment.

RALPH RUDOLPH L.
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Fast and convenient!

anita O.
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Very friendly and helpful. Quick and easy set up.

DEBORAH S.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

SIM L.
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There should be a refund of overage on gas brought back to uhaul as they charge us if we don't bring back enough and there should be some sort of credit for bringing it back a day early instead of full price. I felt jipped and that I overpaid on the whole rental.

Enrique G.
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Customer did not leave a comment.

BING L.
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Customer did not leave a comment.

ROBERT STEPHEN D.
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Customer did not leave a comment.

Eric G.
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Customer did not leave a comment.

Elyse M.
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Paul is great. Very helpful and friendly. Both times we have rented from here the trucks have been in great condition and very clean.

Elyse M.
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Customer did not leave a comment.

Brenda C.
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Maddy and Paul were excellent. Very friendly and helpful. I would definitely recommend this location to others.

Eric G.
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Customer did not leave a comment.

KATHERINE S.
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Customer did not leave a comment.

JEFFREY R.
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The Customer Service Lewis provided me was the best!

Lynn W.
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Customer did not leave a comment.

Maryann C.
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Very friendly and professional

Cole H.
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Very friendly, helpful, and accommodating.

DEREK S.
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Customer did not leave a comment.

Nicholas P.
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Both Custer service reps were amazing. Kept and Paul were. knowlegdeable and friendly.

larry J.
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Paul and Pelly are awesome agents and very friendly.

James B.
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Pelly did a great job for me.

NATALIE JOELLE F.
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Customer did not leave a comment.

JOSHUA J.
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Staff was very friendly and helpful, will definitely use you guys again.

mark I.
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This location was very helpful. The Meridian location didn't have what I needed & not only didn't offer to look at other shops, flat refused to. Last I checked it's all one company & all the units should work together

Melissa S.
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Paul was a great help!

ALAN B.
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Fast , professional and efficient!!!

MOSES B.
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Customer did not leave a comment.

LELAND RITCHIE T.
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Customer did not leave a comment.

Christopher G.
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Customer did not leave a comment.

Gary S.
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Customer did not leave a comment.

Roberta C.
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Customer did not leave a comment.

Evan M.
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Customer did not leave a comment.

larry J.
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Paul was excellent.

karri M.
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Paul the manager was great. Was very helpful. I would most definitely go back.

KATHLEEN T.
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We have used this UHaul facility several times in the past. It's the first one we contact when we need to rent a truck. The manager is great and is considerate to his customers and the staff is also great. Would highly recommend this place if you need to rent a Uhaul truck.

Mary R.
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N/A Pelli and Paul were AMAZING!

jacqueline M.
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When someone requests a specific location for pick up of the vehicle, there's probably a reason and changing the location without informing the customer costs them valuable time and money. Your company is trash. Thanks for costing me $400 because you can't figure out how to run a business properly. My condolences to anyone that is uninformed about how worthless your services are.

WILLIS FREDRICK F.
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Customer did not leave a comment.

Jerry W.
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Customer did not leave a comment.

CHRISTOPHER A.
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Great customer support!

Elizabeth J.
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Location did not release my order to truck share. This put me 1 hour past the time of my reservation. No compensation for my lose of time

Tony J.
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Customer did not leave a comment.

Nicole M S. | Reservation |
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The manager, Paul, was a great help and assisted me with anything I needed. Joshua, helped me with all the paperwork and had the best personality and made my time moving enjoyable.

curstyn l. | Reservation |
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Paul was extremely helpful during my reservation process. He was very professional and personable all at the same time.

Jennifer B. | Reservation |
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Paul was amazing by phone and in person, stayed after hours to make sure we could get our things secured and truck turned in to avoid driving back in the early morning.

Gavin H. | Reservation |
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This location was a joy to work with. However, the UHaul site has misleading pricing on there. The 10x10 outdoor units are now $139.99, not $99.99. I fee like the site pulled a bait/switch on me.

kolton S. | Overall Experience |
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Amazing experience the employee that works there Paul is an awesome guy.

SHEILA F. | Overall Experience |
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Great customer service. I felt comfortable leaving my belongings there. Paul and Pam are great.

Criahuana K. | Reservation |
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Did not use storage because location did not participate in 1st month free promotion.

Anissa H. | Reservation |
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Very helpful

Monique S. | Reservation |
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The guys were very helpful even though we arrived close to closing time. Unit was clean and easy to access.

No reviews have been submitted for this location.

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