Customer Reviews for Grand Rental Station
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Grand Rental Station
WANDA M. on
Make sure the equipment works properly. We had a bad experience with the car hauler we rented. Could not get the trailer unhooked from our truck. Literally had to remove hitch ball from truck to get it out of trailer hitch. Your help line was NO help at all. Was not a happy customer.
Robert C. on
Good people
Steven S. on
Check out /Check In process is a little long. Would help to simplify this process.
SAMATHA G. on
We were confused on what to do for after hours drop off. We were going to drop trailer and go. I got an email that explained how to on-line return, which helped us. Being a 1st time renter we were unsure. ALL IS GOOD NOW! (THANK YOU TO GRAND CENTRAL STATION IN HASTINGS MICHIGAN FOR THE EASY RENTAL PROCESS!)
dennis K. on
Not sure as any improvement is needed !
Barry P. on
excellent friendly service
John D. on
Keep up the good work.
Que B. on
The gasket on the rear door was broken and it allowed moisture to enter the compartment and got several boxes wet. The part needs to be replaced (I told that to the person at the dropoff location). Employees were otherwise helpful.
Jeffrey H. on
No improvements required. Great facility, friendly staff. Thank you!
David C. on
Ann and Claire were both very helpful.
dennis K. on
I only dropped a trailer off, after hours but they posted my return receipt the next day. Place was clean and organized. I didn't personally deal with any staff but if I would have, I am sure they would have been professional and courteous.
Richard L. on
The truck was not swept out and even though it ran fine it’s still had over 150,000 miles on it I have used UHAUL many times in the past and I’ve never had such old truck with so many miles on it that was this dirty