Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)

424 reviews

575 Tanner Lake Rd   Hastings, MI 49058
(M37 & 43 Intersection)

(269) 948-4942

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 948-4942

575 Tanner Lake Rd
Hastings, MI 49058
(M37 & 43 Intersection)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

mapspot on Google maps is on other side of street and about a block away...also the location is not well lite at night so you can't see it well.

stephen P. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great service love renting from them

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

DANIELA J. 
Rating:
5.0

Excellent customer service. A+

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Ashley R. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Very great people love the service definitely recommend this location.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

douglas S. 
Rating:
5.0

Customer did not leave a comment.

christy T. 
Rating:
5.0

Customer did not leave a comment.

Candie C. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Gail L. 
Rating:
5.0

Great service as usual!

Timothy S. 
Rating:
5.0

Very friendly as always

Karen F. 
Rating:
5.0

Keep up the good work and we will return again and again.

RALPH C. 
Rating:
4.0

Staff was very friendly and accommodating. The issue I have is I was suppose to get a truck from another location. Received a call two days prior saying the truck won't be available to get from this location. When i arrived the 26 ft truck I was suppose to get was not there and wouldn't be back until the next day. They had one truck but it had a bent axle. I knew I needed a 26 footer so I took the chance driving a truck that could have broke down anytime. Just not happy I reserved a truck and got bumped twice.

Trevor S. 
Rating:
4.0

Customer did not leave a comment.

Cindy H. 
Rating:
4.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Douglas O. 
Rating:
5.0

Have always had a pleasant experience with this location. Very friendly and helpful!

Randal H. 
Rating:
4.0

Customer did not leave a comment.

greg L. 
Rating:
3.0

No one was wearing masks. The rental was clean and well maintained.

Judith C. 
Rating:
5.0

Customer did not leave a comment.

Bertina A. 
Rating:
1.0

Make sure you have the right equipment

Michael H. 
Rating:
5.0

Customer did not leave a comment.

dean R. 
Rating:
5.0

Absolutely the best service anywhere. I love how the always try to go out of their way to assist the customer. Great folks!!

Lee A. 
Rating:
5.0

a geat place

Clyde S. 
Rating:
5.0

Everything was there when we arrived and we were checked out and on our way in minutes. It was everything we needed and at a very reasonable price.

Mary Diane H. 
Rating:
5.0

Put back up cameras into the truck.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Driver door did not close easily, but everything else was great!

SARAH S. 
Rating:
5.0

they are always awesome to deal with they help a lot

wayne H. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Butch S. 
Rating:
4.0

Customer did not leave a comment.

Nancy M. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Adam V. 
Rating:
5.0

I wish I knew the name of the gentleman that helped us, because he was wonderful! I have rented from UHaul in many states, and Hastings Michigan has beat them all for outstanding customer service.

marri K. 
Rating:
5.0

Quick and helpful service was provided! Can't imagine any better service, except for the rain!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very helpful staff! Thanks!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
5.0

Both guys working there were helpful and very kind

kevin W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Very welcoming and helpful.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

wendy O. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Very nice and asked answered any questions I had

Lori K. 
Rating:
5.0

Great interaction with the staff and I enjoyed talking to both of them.

Xavier N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
4.0

Customer did not leave a comment.

Cindi M. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
5.0

they are always awesome

wayne H. 
Rating:
5.0

Customer did not leave a comment.

ron K. 
Rating:
4.0

Make sure the equipment works properly. We had a bad experience with the car hauler we rented. Could not get the trailer unhooked from our truck. Literally had to remove hitch ball from truck to get it out of trailer hitch. Your help line was NO help at all. Was not a happy customer.

WANDA M. 
Rating:
5.0

Good people

Robert C. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

bob P. 
Rating:
4.0

Customer did not leave a comment.

Larry V. 
Rating:
5.0

Customer did not leave a comment.

JENNIE C. 
Rating:
5.0

Check out /Check In process is a little long. Would help to simplify this process.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

wendy M. 
Rating:
5.0

Customer did not leave a comment.

eric P. 
Rating:
5.0

We were confused on what to do for after hours drop off. We were going to drop trailer and go. I got an email that explained how to on-line return, which helped us. Being a 1st time renter we were unsure. ALL IS GOOD NOW! (THANK YOU TO GRAND CENTRAL STATION IN HASTINGS MICHIGAN FOR THE EASY RENTAL PROCESS!)

SAMATHA G. 
Rating:
5.0

Customer did not leave a comment.

keith S. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Not sure as any improvement is needed !

dennis K. 
Rating:
5.0

excellent friendly service

Barry P. 
Rating:
4.0

Customer did not leave a comment.

Allen L. 
Rating:
5.0

Keep up the good work.

John D. 
Rating:
4.0

The gasket on the rear door was broken and it allowed moisture to enter the compartment and got several boxes wet. The part needs to be replaced (I told that to the person at the dropoff location). Employees were otherwise helpful.

Que B. 
Rating:
5.0

Customer did not leave a comment.

Cory T. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

No improvements required. Great facility, friendly staff. Thank you!

Jeffrey H. 
Rating:
4.0

Ann and Claire were both very helpful.

David C. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

I only dropped a trailer off, after hours but they posted my return receipt the next day. Place was clean and organized. I didn't personally deal with any staff but if I would have, I am sure they would have been professional and courteous.

dennis K. 
Rating:
5.0

Customer did not leave a comment.

Bonnie R. 
Rating:
3.0

The truck was not swept out and even though it ran fine it's still had over 150,000 miles on it I have used UHAUL many times in the past and I've never had such old truck with so many miles on it that was this dirty

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

wayne H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Marc M. 
Rating:
3.0

The problem I had was not with this location but Uhaul itself. I reserved a car hauler trailer a week ago, including payment, at the Wayland location. Late in the evening the night before I was to use the trailer, I got a phone message saying the trailer had been rented by someone else and if I still wanted to make my move, I'd have to drive all the way out to Hastings to get one. Not only that, but if I wanted to avoid a ridiculous upcharge, I'd have to return it to the same location in Hastings. It wasn't my fault that Uhaul double books it's equipment. I rented in Wayland and should have had a trailer to pick up in Wayland. I work in retail and sell lawn equipment. If I was to sell a customer a lawn tractor in Wayland and then tell them Oh sorry I sold the tractor you bought to someone else, you'll have to travel to Hastings to pick another one up, or I can go get it if you'll pay me extra, imagine how long I'd be in business. What should have been a simple move for me, taking only a couple hours ended up taking all day from having to shuttle the trailer back and forth to a location completely opposite where I was going. Uhaul should have offered a discount for making customers go out of their way to retrieve equipment that was double booked, and should have eaten the return to same location fee. This will surely be my last Uhaul experience. Again, this does not reflect on this dealer personally...Uhaul itself needs to reform it's policies or the already enormous list of angry customer reviews online will only get bigger. They take full advantage of customers in need and exploit the fact that most are bent over a barrel and are forced to go along with the racket.

marc S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

I had to sweep and mop the mud out of the back of the truck before I could use the truck. The Cab was filthy also. I left it alone.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top