Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)

431 reviews

575 Tanner Lake Rd   Hastings, MI 49058
(M37 & 43 Intersection)

(269) 948-4942

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 948-4942

575 Tanner Lake Rd
Hastings, MI 49058
(M37 & 43 Intersection)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Simon L. 
Rating:
5.0

Your app doesn't work all the time to return your rental or rent it.

Tamber P. 
Rating:
4.0

I want to select how many days I need the rental and not have U-haul decide for me. Didn't have enough time.

Keith J. 
Rating:
5.0

Nice people, went above and beyond to help me with my POOR experience with U-Haul...

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Leann M. 
Rating:
3.0

Customer did not leave a comment.

DONALD F. 
Rating:
2.0

mapspot on Google maps is on other side of street and about a block away...also the location is not well lite at night so you can't see it well.

stephen P. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great service love renting from them

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

DANIELA J. 
Rating:
5.0

Excellent customer service. A+

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Ashley R. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Very great people love the service definitely recommend this location.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

douglas S. 
Rating:
5.0

Customer did not leave a comment.

christy T. 
Rating:
5.0

Customer did not leave a comment.

Candie C. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Gail L. 
Rating:
5.0

Great service as usual!

Timothy S. 
Rating:
5.0

Very friendly as always

Karen F. 
Rating:
5.0

Keep up the good work and we will return again and again.

RALPH C. 
Rating:
4.0

Staff was very friendly and accommodating. The issue I have is I was suppose to get a truck from another location. Received a call two days prior saying the truck won't be available to get from this location. When i arrived the 26 ft truck I was suppose to get was not there and wouldn't be back until the next day. They had one truck but it had a bent axle. I knew I needed a 26 footer so I took the chance driving a truck that could have broke down anytime. Just not happy I reserved a truck and got bumped twice.

Trevor S. 
Rating:
4.0

Customer did not leave a comment.

Cindy H. 
Rating:
4.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Douglas O. 
Rating:
5.0

Have always had a pleasant experience with this location. Very friendly and helpful!

Randal H. 
Rating:
4.0

Customer did not leave a comment.

greg L. 
Rating:
3.0

No one was wearing masks. The rental was clean and well maintained.

Judith C. 
Rating:
5.0

Customer did not leave a comment.

Bertina A. 
Rating:
1.0

Make sure you have the right equipment

Michael H. 
Rating:
5.0

Customer did not leave a comment.

dean R. 
Rating:
5.0

Absolutely the best service anywhere. I love how the always try to go out of their way to assist the customer. Great folks!!

Lee A. 
Rating:
5.0

a geat place

Clyde S. 
Rating:
5.0

Everything was there when we arrived and we were checked out and on our way in minutes. It was everything we needed and at a very reasonable price.

Mary Diane H. 
Rating:
5.0

Put back up cameras into the truck.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Driver door did not close easily, but everything else was great!

SARAH S. 
Rating:
5.0

they are always awesome to deal with they help a lot

wayne H. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Butch S. 
Rating:
4.0

Customer did not leave a comment.

Nancy M. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Adam V. 
Rating:
5.0

I wish I knew the name of the gentleman that helped us, because he was wonderful! I have rented from UHaul in many states, and Hastings Michigan has beat them all for outstanding customer service.

marri K. 
Rating:
5.0

Quick and helpful service was provided! Can't imagine any better service, except for the rain!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very helpful staff! Thanks!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
5.0

Both guys working there were helpful and very kind

kevin W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Very welcoming and helpful.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

wendy O. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Very nice and asked answered any questions I had

Lori K. 
Rating:
5.0

Great interaction with the staff and I enjoyed talking to both of them.

Xavier N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
4.0

Customer did not leave a comment.

Cindi M. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
5.0

they are always awesome

wayne H. 
Rating:
5.0

Customer did not leave a comment.

ron K. 
Rating:
4.0

Make sure the equipment works properly. We had a bad experience with the car hauler we rented. Could not get the trailer unhooked from our truck. Literally had to remove hitch ball from truck to get it out of trailer hitch. Your help line was NO help at all. Was not a happy customer.

WANDA M. 
Rating:
5.0

Good people

Robert C. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

bob P. 
Rating:
4.0

Customer did not leave a comment.

Larry V. 
Rating:
5.0

Customer did not leave a comment.

JENNIE C. 
Rating:
5.0

Check out /Check In process is a little long. Would help to simplify this process.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

wendy M. 
Rating:
5.0

Customer did not leave a comment.

eric P. 
Rating:
5.0

We were confused on what to do for after hours drop off. We were going to drop trailer and go. I got an email that explained how to on-line return, which helped us. Being a 1st time renter we were unsure. ALL IS GOOD NOW! (THANK YOU TO GRAND CENTRAL STATION IN HASTINGS MICHIGAN FOR THE EASY RENTAL PROCESS!)

SAMATHA G. 
Rating:
5.0

Customer did not leave a comment.

keith S. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Not sure as any improvement is needed !

dennis K. 
Rating:
5.0

excellent friendly service

Barry P. 
Rating:
4.0

Customer did not leave a comment.

Allen L. 
Rating:
5.0

Keep up the good work.

John D. 
Rating:
4.0

The gasket on the rear door was broken and it allowed moisture to enter the compartment and got several boxes wet. The part needs to be replaced (I told that to the person at the dropoff location). Employees were otherwise helpful.

Que B. 
Rating:
5.0

Customer did not leave a comment.

Cory T. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

No improvements required. Great facility, friendly staff. Thank you!

Jeffrey H. 
Rating:
4.0

Ann and Claire were both very helpful.

David C. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

I only dropped a trailer off, after hours but they posted my return receipt the next day. Place was clean and organized. I didn't personally deal with any staff but if I would have, I am sure they would have been professional and courteous.

dennis K. 
Rating:
5.0

Customer did not leave a comment.

Bonnie R. 
Rating:
3.0

The truck was not swept out and even though it ran fine it's still had over 150,000 miles on it I have used UHAUL many times in the past and I've never had such old truck with so many miles on it that was this dirty

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

wayne H. 
No reviews have been submitted for this location.

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