Customer Reviews for Grandridge Safe Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The customer service experience was exceptional. I will absolutely recommend this location to everyone

Rating:

5.0

They were out of straps, but luckily I didn't end up needing any. Straps should always be available in generous quantities. Collin Hooper was very helpful.

Rating:

5.0

I’ve always had smooth dealings with U-Haul so at this point, I don’t have anything that could be improved for the next customer. I do find it strange that a lot of the rental experience is left up to the customer. For example, looking for damage to the vehicle. A U-Haul employee should walk out with a customer with a form to identify any damages. After all, if there were damages from the previous renter, U-Haul should have that in their records and inform the current customer of previous damages. Not doing that makes it sound that an unscrupulous U-Haul location may charge an unwitting customer for somebody else’s damage.

Rating:

5.0

Excellent customer service!

Rating:

1.0

The website was very slow almost couldn’t check out the van. The site kept crashing on us and the site that we went to pick up the van was closed and we almost didn’t get the Keys to pick up the van.

Rating:

5.0

Nothing was a great experience

Rating:

5.0

The entire rental experience went without so much as a hiccup. I was very pleased.

Rating:

4.0

Great gas mileage, clean vehicle. Little leery about leaving keys in box, the code was already set but doesn’t look like it even locks.

Rating:

5.0

On line reservation system worked well for me being current. The location owner was very friendly and helpful. I'll do it again! Thanks

Rating:

5.0

The original location I was assigned to cancelled my reservation for a 15’ truck because I was late. They didn’t even bother to give me a call. It made my experience overall very stressful.