Customer Reviews for Granite Gear Automotive And Fleet Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great communication and flexibility. Thank you!

Rating:

2.0

It was a little difficult to locate the entrance and the office location. I also didn't see any U-Haul trucks/equipment until I was all the way at the end and behind the building. I was there early but with it not being very easy to locate right away I ended up actually leaving with the U-Haul 20 mins after pick up time.

Rating:

5.0

This location and its staff is great. The U-Haul app for check-in and check-out is absolutely terrible. Plan for a 30-45mim process of dealing with the app and ultimately calling customer support to complete the process on both sides of the transaction.

Rating:

4.0

They were on the ball, attentive, and covered all the bases to rent your equipment.

Rating:

5.0

Super easy pick-up and drop off. Very clean truck.

Rating:

3.0

I reserved a truck and trailer 2 days in advance. on the day I was to pick up the units, I received a call that there was no trailer for me. I had to go to another Uhaul place to get the equipment and I ended up paying more than $200 more than my reservation stated. The drop off at my destination was a fantastic experience. Thanks to Cody.

Rating:

5.0

The employee was friendly and answered all of our questions at pick up.

Rating:

5.0

The gentleman that rented me the truck was very professional and personable. He was helpful and well informed. I was impressed with the overall transaction and experience. It took a little longer than renting from the bigger location, but I think the more personable interaction was worth it.

Rating:

2.0

The location was 7 miles from where I made the registration, out of town. I asked both the in store attendent as well as a phone employee at the regional center to attach my credit voucher to my reservation and yet I was still charged the full price. I’m displeased with your level of customer service and professionalism. I won’t be renting from you again.