Customer Reviews for Grants Towing & Automotive
(U-Haul Neighborhood Dealer)

598 reviews

276 W Main St   Chehalis, WA 98532
(@ NW Pacific Ave and W Main St DOWNTOWN)

(360) 740-0257

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(360) 740-0257

276 W Main St
Chehalis, WA 98532
(@ NW Pacific Ave and W Main St DOWNTOWN)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

RICHARD EDWARD S. 
Rating:
5.0

The online address is terrible!

Harlan B. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
3.0

Customer did not leave a comment.

SHANNON C. 
Rating:
5.0

I so appreciate the care you gave to us! Thank you!

pam Y. 
Rating:
4.0

No comment

William H. 
Rating:
3.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

They did not have the pushing blankets that I added to the order. No packing supplies. Friendly to deal with. I was told to go to another uhaul to get the packing blankets, which I did, this took 45 minutes of waiting because no one seemed to know how to give me the blankets.

Jennifer C. 
Rating:
1.0

Doug was an asshole and was too busy smoking in his shop to do his job. Grumpy old man!

Michael M. 
Rating:
3.0

No one from grants towing or the corporation called or emailed me the address of the location I actually went to to pic up the car hauler. I went to the original location I requested. Grants towing opened an hour after I was supposed to pic up the car hauler.

Ted F. 
Rating:
1.0

The man who was at the desk took 37 minutes to get me out of there. He had zero sense of urgency. When I came back to return the truck he told me to go outside and do it myself. The lobby smelled heavily of cigarettes.

Jaxon C. 
Rating:
2.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Becca M. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY ANN D. 
Rating:
3.0

Customer did not leave a comment.

Abraham L. 
Rating:
4.0

Customer did not leave a comment.

George C. 
Rating:
3.0

Have the items all in one place for pick-up

Karen R. 
Rating:
5.0

You scored a A on every category and the receptionist was very great

don D. 
Rating:
2.0

they were closed. had to take pictures to prove return. the reg u hail store was open, dont know why grants towing was chosen to drop off.

Rebecca L. 
Rating:
4.0

Customer did not leave a comment.

JON M. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Incredibly helpful people on both ends of the rental. A++++

William B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

After making a reservation for the car hauler, the item was not at the location we were supposed to pick up. We had to drive to another town to get the trailer costing us valuable time and made us leave late. I asked for some money off the rental due to the inconvenience of Uhaul. That did not happen... I know this is not your dealers problems. This is a problem from Uhauls traffic control and AFM not routing the equipment to the correct dealers for the future rental... Not happy.

Kathy A. 
Rating:
3.0

Customer did not leave a comment.

Amanda K. 
Rating:
5.0

Excellent ..

Michael M. 
Rating:
4.0

NA

Russell C. 
Rating:
5.0

Nothing! The staff here is great & very helpful and thorough! Will always come back for our Uhaul at this location!

Keri S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA D. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

Customer did not leave a comment.

Henry N. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Great

Don R. 
Rating:
4.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Billdo C. 
Rating:
1.0

Not have to wait 45 minutes to pickup.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Maile A. 
Rating:
4.0

Easy drop off. No issues.

Jonique D. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
1.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Malaney W. 
Rating:
5.0

great service and the truck was VERY nice. i checked the oil before i left and it was totally clear!!

dawn S. 
Rating:
5.0

the friendly customer service at grants is the way its suppose to be, they could not do any better anywhere else.

Christopher L. 
Rating:
1.0

The wonman in the office refused to do anything other than roll the tow dolly to our vehicle.

Ken A. 
Rating:
5.0

Customer did not leave a comment.

TOM N. 
Rating:
5.0

Customer did not leave a comment.

amber B. 
Rating:
5.0

Customer did not leave a comment.

wanda B. 
Rating:
5.0

Nothing, really, the people were great, and excellent advice ! I'll be back. Thanks.

Kurt I. 
Rating:
5.0

As always, this location has always been friendly and very helpful.

Tracey J. 
Rating:
1.0

ordered truck 1 month in advance then told day before not there go some where else got there no truck then drove another 5 miles to get this truck. Lost 185 dollars on movers cause I was not there on time. Thanks for the loss.

gail R. 
Rating:
5.0

Customer did not leave a comment.

Joesph P. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

One phone call to confirm directions, super pleasant. Painless. Thank you.

trent H. 
Rating:
4.0

Take checks! Lol

Bonita P. 
Rating:
5.0

Customer did not leave a comment.

Kayla T. 
Rating:
4.0

the staff was helpful

Robert J. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The staff was amazing and I really appreciate them!

stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Kim R. 
Rating:
5.0

They are so good at what they do no improvement needed

NATHAN H. 
Rating:
5.0

GREAT STAFF!

FRED M. 
Rating:
5.0

Very friendly and fast service. I was very pleased with how well the trailer worked for me. Thank you.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Not sure I have an answer. People can be "people" sometimes. Moving can be stressful.

Keith B. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
3.0

I reserved my equipment about a week before my move, to try to avoid mishaps. The pickup location was changed twice. But I picked up the truck, with no problems. However, the appliance and furniture dollies I had ordered, were not in the truck when we were ready to start loading, although we were told that they were in there. When I called, the same person who had told us that the equipment was in there, was just very blasé about the whole thing. I told her that I had movers coming in 15 minutes, and she seemed to not care. and took no ownership of the issue. When we returned the truck, she was just as nonchalant about it. I'd left the room, but apparently she apologized to my husband and told him that she realized as soon as we'd left with the truck that the equipment wasn't in there. Mistakes happen. I know that. In this case a simple, “I'm sorry. I will get someone right out to bring your equipment,” would have really helped the situation. Contacting me to let me know of the mistake would have been even better. The whole situation added more stress to an already stressful day.

Lora B. 
Rating:
4.0

Do a better job at monitoring the Reservation and provide the equipment that is reserved. Also do a better job at informing the customer that items requesting/ reserving are not available a 1 day prior (Sat)

John B. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
2.0

Grants towing does not seem to have the equipment to serve U-Haul customers very well. It is old, doesn't print . .. staff has always been nice, but the facility is not.

sherie S. 
Rating:
4.0

Customer did not leave a comment.

dublin J. 
Rating:
5.0

Customer did not leave a comment.

cindy J. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

I really like the express check-in. Staff at this location were very helpful and friendly. I had a good experience.

Catherine H. 
Rating:
1.0

Tow dolly only had one safety chain, a broken fender, missing two lug nuts on each wheel, and missing the electrical wiring connection.

Heath L. 
Rating:
4.0

Customer did not leave a comment.

Trevor H. 
Rating:
4.0

Customer did not leave a comment.

Vatsana B. 
Rating:
4.0

Customer did not leave a comment.

Cynthia W. 
Rating:
3.0

Again the people helping me were very nice and helpful

Kathryn B. 
Rating:
3.0

Customer did not leave a comment.

ron S. 
Rating:
5.0

Very friendly and accommodating!! Nice people!!

BRENT H. 
Rating:
5.0

Customer did not leave a comment.

DORA S. 
Rating:
5.0

As far as I'm concerned nothing your great just the way you are so just keep doing what you've been doing! Thanks for all the help you've given me in the past.

connie R. 
Rating:
5.0

Customer did not leave a comment.

keri S. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

barbra M. 
Rating:
5.0

N/A

Marlene Q. 
Rating:
5.0

Great Service, friendly people, nice to do business with! Maryanna

MARY ANNA K. 
Rating:
1.0

Customer did not leave a comment.

SARA T. 
Rating:
3.0

Customer did not leave a comment.

mike R. 
Rating:
5.0

Customer did not leave a comment.

patann C. 
No reviews have been submitted for this location.

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