Customer Reviews for Grants Towing & Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grants Towing & Automotive

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

James W.
Rating:

Customer did not leave a comment.

Becca M.
Rating:

Customer did not leave a comment.

SHELLEY ANN D.
Rating:

Customer did not leave a comment.

Abraham L.
Rating:

Customer did not leave a comment.

George C.
Rating:

Customer did not leave a comment.

Karen R.
Rating:

Have the items all in one place for pick-up

don D.
Rating:

You scored a A on every category and the receptionist was very great

Rebecca L.
Rating:

they were closed. had to take pictures to prove return. the reg u hail store was open, dont know why grants towing was chosen to drop off.

JON M.
Rating:

Customer did not leave a comment.

Ray B.
Rating:

Customer did not leave a comment.

Gary D.
Rating:

Customer did not leave a comment.

Jessica R.
Rating:

Customer did not leave a comment.

John E.
Rating:

Customer did not leave a comment.

William B.
Rating:

Incredibly helpful people on both ends of the rental. A++++

MICHELLE L.
Rating:

Customer did not leave a comment.

WILLIAM P.
Rating:

Customer did not leave a comment.

Kathy A.
Rating:

After making a reservation for the car hauler, the item was not at the location we were supposed to pick up. We had to drive to another town to get the trailer costing us valuable time and made us leave late. I asked for some money off the rental due to the inconvenience of Uhaul. That did not happen... I know this is not your dealers problems. This is a problem from Uhauls traffic control and AFM not routing the equipment to the correct dealers for the future rental... Not happy.

Amanda K.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Excellent ..

Russell C.
Rating:

NA

Keri S.
Rating:

Nothing! The staff here is great & very helpful and thorough! Will always come back for our Uhaul at this location!

DEBRA D.
Rating:

Customer did not leave a comment.

DIANA B.
Rating:

Customer did not leave a comment.

Henry N.
Rating:

Customer did not leave a comment.

Steven S.
Rating:

Customer did not leave a comment.

Don R.
Rating:

Great

Carl B.
Rating:

Customer did not leave a comment.

ROBERT M.
Rating:

Customer did not leave a comment.

Amy H.
Rating:

Customer did not leave a comment.

Billdo C.
Rating:

Customer did not leave a comment.

Kevin J.
Rating:

Not have to wait 45 minutes to pickup.

Maile A.
Rating:

Customer did not leave a comment.

Jonique D.
Rating:

Easy drop off. No issues.

Ronald S.
Rating:

Customer did not leave a comment.

David M.
Rating:

Customer did not leave a comment.

Malaney W.
Rating:

Customer did not leave a comment.

dawn S.
Rating:

great service and the truck was VERY nice. i checked the oil before i left and it was totally clear!!

Christopher L.
Rating:

the friendly customer service at grants is the way its suppose to be, they could not do any better anywhere else.

Ken A.
Rating:

The wonman in the office refused to do anything other than roll the tow dolly to our vehicle.

TOM N.
Rating:

Customer did not leave a comment.

amber B.
Rating:

Customer did not leave a comment.

wanda B.
Rating:

Customer did not leave a comment.

Kurt I.
Rating:

Nothing, really, the people were great, and excellent advice ! I'll be back. Thanks.

Tracey J.
Rating:

As always, this location has always been friendly and very helpful.

gail R.
Rating:

ordered truck 1 month in advance then told day before not there go some where else got there no truck then drove another 5 miles to get this truck. Lost 185 dollars on movers cause I was not there on time. Thanks for the loss.

Joesph P.
Rating:

Customer did not leave a comment.

Robert G.
Rating:

Customer did not leave a comment.

trent H.
Rating:

One phone call to confirm directions, super pleasant. Painless. Thank you.

Bonita P.
Rating:

Take checks! Lol

Kayla T.
Rating:

Customer did not leave a comment.

Robert J.
Rating:

the staff was helpful

William S.
Rating:

Customer did not leave a comment.

stephanie H.
Rating:

The staff was amazing and I really appreciate them!

Robert J.
Rating:

Customer did not leave a comment.

Kim R.
Rating:

Customer did not leave a comment.

NATHAN H.
Rating:

They are so good at what they do no improvement needed

FRED M.
Rating:

GREAT STAFF!

GARY S.
Rating:

Very friendly and fast service. I was very pleased with how well the trailer worked for me. Thank you.

MICHAEL M.
Rating:

Customer did not leave a comment.

RICHARD S.
Rating:

Customer did not leave a comment.

Keith B.
Rating:

Not sure I have an answer. People can be "people" sometimes. Moving can be stressful.

David P.
Rating:

Customer did not leave a comment.

Lora B.
Rating:

I reserved my equipment about a week before my move, to try to avoid mishaps. The pickup location was changed twice. But I picked up the truck, with no problems. However, the appliance and furniture dollies I had ordered, were not in the truck when we were ready to start loading, although we were told that they were in there. When I called, the same person who had told us that the equipment was in there, was just very blasé about the whole thing. I told her that I had movers coming in 15 minutes, and she seemed to not care. and took no ownership of the issue. When we returned the truck, she was just as nonchalant about it. I'd left the room, but apparently she apologized to my husband and told him that she realized as soon as we'd left with the truck that the equipment wasn't in there. Mistakes happen. I know that. In this case a simple, “I'm sorry. I will get someone right out to bring your equipment,” would have really helped the situation. Contacting me to let me know of the mistake would have been even better. The whole situation added more stress to an already stressful day.

John B.
Rating:

Do a better job at monitoring the Reservation and provide the equipment that is reserved. Also do a better job at informing the customer that items requesting/ reserving are not available a 1 day prior (Sat)

Gary J.
Rating:

Customer did not leave a comment.

sherie S.
Rating:

Grants towing does not seem to have the equipment to serve U-Haul customers very well. It is old, doesn't print . .. staff has always been nice, but the facility is not.

dublin J.
Rating:

Customer did not leave a comment.

cindy J.
Rating:

Customer did not leave a comment.

SANDRA R.
Rating:

Customer did not leave a comment.

Catherine H.
Rating:

I really like the express check-in. Staff at this location were very helpful and friendly. I had a good experience.

Heath L.
Rating:

Tow dolly only had one safety chain, a broken fender, missing two lug nuts on each wheel, and missing the electrical wiring connection.

Trevor H.
Rating:

Customer did not leave a comment.

Vatsana B.
Rating:

Customer did not leave a comment.

Cynthia W.
Rating:

Customer did not leave a comment.

Kathryn B.
Rating:

Again the people helping me were very nice and helpful

ron S.
Rating:

Customer did not leave a comment.

BRENT H.
Rating:

Very friendly and accommodating!! Nice people!!

DORA S.
Rating:

Customer did not leave a comment.

connie R.
Rating:

As far as I'm concerned nothing your great just the way you are so just keep doing what you've been doing! Thanks for all the help you've given me in the past.

keri S.
Rating:

Customer did not leave a comment.

David O.
Rating:

Customer did not leave a comment.

barbra M.
Rating:

Customer did not leave a comment.

Marlene Q.
Rating:

N/A

MARY ANNA K.
Rating:

Great Service, friendly people, nice to do business with! Maryanna

SARA T.
Rating:

Customer did not leave a comment.

mike R.
Rating:

Customer did not leave a comment.

patann C.
Rating:

Customer did not leave a comment.

BEVERLY P.
Rating:

Customer did not leave a comment.

Jeannette K.
Rating:

Very nice people and I was in and out of there fast! ?????

CHARLES Z.
Rating:

Customer did not leave a comment.

Alex H.
Rating:

Customer did not leave a comment.

Nikki E.
Rating:

Customer did not leave a comment.

John D.
Rating:

Not have the power go out in the entire city.

Mark L.
Rating:

Have always had a good experience renting from Grants, thumbs up

Marcelino L.
Rating:

When a customer makes a appointment for a certain part of the day it needs to be ready. I did the express check in and had a appointment for 9:00. Person was late for store opening, computers weren't on. I walked out with uhaul keys at 9:35.

Greg B.
Rating:

Nice people everything went well.

sherie S.
Rating:

Saturday pick up wasn't until 9:00AM and the employee did not show up to open until 9:00AM. Then she had to get all of her computers working which took a long time. The Printer takes forever to print the contract. I didn't leave until about 9:40AM. The employee was nice, just everything is old, dirty and slow.

SUE W.
Rating:

Customer did not leave a comment.

richard J.
Rating:

Customer did not leave a comment.

karla W.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top